AN ORGANISATION STUDY REPORT

AT
FOURSEASON’S HOTEL BENGALURU
AT EMBASSY ONE

Submitted in partial fulfillment of the requirements for the award of degree of

Master of Business Administration

Submitted by

Yaseen Akbar
USN:19MBAR0191

under the guidanceof

Prof. PK Thomas
Asst.professor
Jain (Deemed-to-be University)
Bangalore

2020
 DECLARATION

I hereby declare that the Organization Study Report

undertaken by me at FOURSEASON’S HOTEL BENGALURU
AT EMBASSY ONE under the guidance of Prof. PK
THOMAS,Asst.professor, Jain (Deemed-to-be University),
Bangalore is an independentwork.

The report is towards the partial fulfillment of the Master of

Business Administration course of Jain (deemed-to-be)

University, Bangalore for the batch of2019-21.

Bangalore

Date Yaseen Akbar

Prof. PK Thomas
Asst.Professor
Jain (Deemed-to-be University)

CERTIFICATE

I certify that this Organization Study Report undertaken at

FOURSEASONS HOTEL BENGALURU

AT EMBASSY ONE

And submitted to Jain (Deemed-to-be University) in partial fulfillment of the

requirements for the award of

Master of Business Administration

is a record of independent study carried out by

Yaseen Akbar

Under my supervision and guidance

This work has not been submitted previously to any other

College/University

Bangalore Prof.PK Thomas

Date Faculty Mentor

 CERTIFICATE

This is to certify that the Organization Study Report undertaken by

Mr.Yaseen Akbar, USN: 19MBAR0191 at FOURSEASONS HOTEL

BENGALURU AT EMBASSY ONE from 26.12.2019 to 10.01.2020 is a

bonafide work submitted in partial fulfillment of the Master of Business

Administration course of Jain (Deemed-to-be University), Bangalore for

the batch of 2019-21.

The report has been approved as it satisfies the academic requirement in

respect of Organization Study Report prescribed for MBA course.

DATE: Dr. Manita DShah

Associate Dean
 TABLE OF CONTENT

Chapter Chapter Page

Number Name number
1. Introduction and Industry profile 1-12
▪ Introduction
▪ Objective of study
▪ Scope of the study
▪ Limitations of the study
▪ Methodology of the study
▪ Industry profile
▪ Classification of Hotels
▪ Economic Growth (GDP)
▪ Existing Inventory
▪ Revenue and Cost structure of Hotels
▪ GST implications on Hotel industry

2. Company Profile 13-25

▪ Vision, mission, goals
▪ Milestone of the company
▪ Service profile
▪ Four season’s Hotel World Wide
Locations
▪ Customer score cards
▪ SWOT analysis
▪ PESTLE Analysis
3. Organizational design 26-32
4. Business level functions and processes 33-48

5. Findings, conclusions, recommendations and 48-52

Bibliography
 TABLE OF FIGURES

SL Figure Figure Description Page No.

No. No.

1 1.1 Structure of study of Hotel Industry 4

2 1.2 Existing Inventory of Hotels in India 8

3 1.3 Top Brands in Hotel Industry in India 9

4 1.4 Industry sales and Margin 10

5 2.1 Room overview 19

6 2.2 Show Kitchen and Restaurant 19

6 3.1 Company structure 34

6 4.1 Structure of Sales and Marketing 40

Department
7 4.2 Structure of Human Resource Department 42

8 4.3 Structure of Finance Structure Department 48

9 4.4 Profit and loss Statement 53

10 4.5 Application for Credit payment Agreement 54

11 4.6 Vendor Registration Form 55