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    Implementation Methodology: Sustain

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    Souvik Bardhan
    The document outlines an implementation methodology for an RPA platform that includes a warranty period and aims for continuous service improvement. It describes monitoring business processes and digital workflows, controlling robots through dashboards and quick intervention, and improving robots by correcting failures, integrating automated processes, and incorporating change requests. The methodology includes an initial hypercare period for monitoring the first production run and having support available. It also details support levels from super users to developers and quantifying expected benefits like rapid ROI, enhanced processes, and cost reduction. Dashboards are outlined for monitoring robot performance, default processes and transactions. The methodology aims to stabilize, improve, and manage the life cycle of processes over time.

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    Implementation Methodology: Sustain

    Uploaded by

    Souvik Bardhan
    20 views12 pages
    The document outlines an implementation methodology for an RPA platform that includes a warranty period and aims for continuous service improvement. It describes monitoring business processes and digital workflows, controlling robots through dashboards and quick intervention, and improving robots by correcting failures, integrating automated processes, and incorporating change requests. The methodology includes an initial hypercare period for monitoring the first production run and having support available. It also details support levels from super users to developers and quantifying expected benefits like rapid ROI, enhanced processes, and cost reduction. Dashboards are outlined for monitoring robot performance, default processes and transactions. The methodology aims to stabilize, improve, and manage the life cycle of processes over time.

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    The document outlines an implementation methodology for an RPA platform that includes a warranty period and aims for continuous service improvement. It describes monitoring business processes and digital workflows, controlling robots through dashboards and quick intervention, and improving robots by correcting failures, integrating automated processes, and incorporating change requests. The methodology includes an initial hypercare period for monitoring the first production run and having support available. It also details support levels from super users to developers and quantifying expected benefits like rapid ROI, enhanced processes, and cost reduction. Dashboards are outlined for monitoring robot performance, default processes and transactions. The methodology aims to stabilize, improve, and manage the life cycle of processes over time.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    20 views12 pages

    Implementation Methodology: Sustain

    Uploaded by

    Souvik Bardhan
    The document outlines an implementation methodology for an RPA platform that includes a warranty period and aims for continuous service improvement. It describes monitoring business processes and digital workflows, controlling robots through dashboards and quick intervention, and improving robots by correcting failures, integrating automated processes, and incorporating change requests. The methodology includes an initial hypercare period for monitoring the first production run and having support available. It also details support levels from super users to developers and quantifying expected benefits like rapid ROI, enhanced processes, and cost reduction. Dashboards are outlined for monitoring robot performance, default processes and transactions. The methodology aims to stabilize, improve, and manage the life cycle of processes over time.

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    of 12

    Implementation Methodology

    SUSTAIN
    The Leading Enterprise RPA Platform
    Sustain
    Includes Warranty period and Business As usual, going towards a Continuous Service
    Improvement model

    Monitor Control Improve

    The Business Processes and The Digital The Attended and


    Workflows Workforce Unattended Robots
    o Review reports o Review Dashboards o Correct failures
    o Verify outcomes o Quick Intervention o Integrated automated process
    o Measure KPIs mechanism o Extend scope
    o Support model o Incorporate CRs
    The Leading Enterprise RPA Platform
    Hypercare

    o The Hypercare period starts after moving the process into production
    o Various members of the team should monitor the first process run, and intervene if
    needed
    o A business and a support representative should be available to supervise the first process
    run

    Business representative: Support representative:


    o Is able to validate the o Troubleshoots the technical
    outcome of the robot’s work Exceeds aspects (application pop-ups,
    o Cross checks the input file in Expectations errors, crashes, machine issues
    case if errors or network connectivity
    problems)
    Meets
    Expectations

    Stakeholders sign-off for exiting the Hypercare phase 3


    The Leading Enterprise RPA Platform
    Support model
    Support levels

    Super Support Support


    users Level 1 Level 2

    • Developer background (.NET or


    • Part of the business team; an expert of
    • Good technical background VBA)
    the business processes
    • UiPath Academy Foundation • UiPath Academy Advanced
    • Basic technical knowledge
    learning plan completed Learning plan completed
    • Trained as a Business Administrator
    • Trained as a support specialist • Trained as a developer

    • Orchestrator & Kibana • Orchestrator & Kibana


    • Studio, Orchestrator & Kibana

    • First notified if the robot stops running • Can view, monitor and change
    • Can move the workflow in back
    • Makes the necessary changes to assets if requested
    to development stage
    correct the robot’s behavior • Cannot make changes to the code
    • can move to production an
    released in production
    improved version of the process

    4
    The Leading Enterprise RPA Platform
    Quantify the expected benefits

    $
    RAPID ENHANCED BETTER CUSTOMER ELIMINATE
    ROI PROCESS EXPERIENCE REPETITIVE WORK

    IMPROVED SERVICE ENHANCED COST INSIGHTS AND ANALYTICS


    DELIVERY MANAGEMENT REDUCTION
    ABILITY

    NON-INVASIVE INCREASED COMPLIANCE SCALABILITY AND


    TECHNOLOGY FLEXIBILITY
    5
    The Leading Enterprise RPA Platform
    Monitoring robots performance
    Dashboards

    6
    The Leading Enterprise RPA Platform
    Default processes
    Dashboards

    7
    The Leading Enterprise RPA Platform
    Default transactions
    Dashboards

    8
    The Leading Enterprise RPA Platform
    Tableau view
    Dashboards

    9
    The Leading Enterprise RPA Platform
    Continuous service improvement

    o Integrated automated process


    o Extend scope
    Stabilize, update,
    o Include new business process branches
    improve
    for more advanced features
    o Simplify and stabilize
    o Incorporate Change Requests
    o Apply Change Management
    o Release new versions
    o Discontinue obsolete versions

    Apply Change Manage process


    management life cycle
    10
    The Leading Enterprise RPA Platform
    Conclusion

    1 2 3 4

    11
    Thank You!

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