Company Visit 1 Quality Control Recapitulation

External Division

Day/Work Program’s Date : Thursday, August 29th 2019

Day/Report’s Date Made : Sunday, September 15th 2019

Respondent : 25 person

Division’s Buddy Name : Fatharani Alifah Fadhiah

Technical Issues
A. Pareto Diagram

Aspect Total Value Cumulative Value Cumulative % IP

Equipment 90 90 16% 3,6
Consumption 83 173 30% 3,46
Time 76 249 43% 3,04
Content 89 338 58% 3,56
Location 83 421 73% 3,32
Publication 74 495 86% 2,96
HR 83 578 100% 3,32
A. Pareto Diagram

Company Visit 1 - Pareto Analysis

100 100%
90
80 80%
70
60 60%
50
40 40%
30
20 20%
10
0 0%
Equipment Consumption Time Content Location Publication HR

Cut Off % Cumulative % Total Value

B. Work Program’s Performance Analysis

Based on Pareto Diagram above, 2 from 8 technical aspects values are still below 80%
cut offs; and thus will be analyzed further. Those aspects are:

1. Publication

Analysis:
PUBLICATION
The publication value is quiet low. It
4 means the publications were not really
2 28%
32% felt by the company visit participants. The
publication only through OA LINE SBE, not
expanded through other social media.
Then there were no countdown to this
event to remind the participants. Next
time, the staffs should remind their
relatives and friends personally in class or
3
40% any other occasion about this company
visit.
 2. Time
Analysis:
TIME The reason why the time value is low
2 might be the event starts late and so it
4
16% 20% finishes late. There were also a sudden
change in the company visit’s date that
made some registered participants unable
to participate in this event.

3
64%

Non-Technical Issues

Number of Respondent IP Gap

Aspect 1 2 3 4
Importance 0 1 4 20 3.76 0.24
Satisfaction 0 1 10 14 3.52
A. Importance and Satisfaction Chart
 Importance Satisfaction
2 2
4% 4%
3
16%

3
40%
4
56%

4
80%

4 3 2 1 4 3 2 1
Analysis :

The IP’s gap between importance and satisfaction are 0.27 and it is categorized as low. The IP
score for both importance and satisfaction aspects are above 3 (3.76 and 3.56) and it
categorized as high.

B. Critics and Suggestion

No Category Critics and Suggestion

1 Location Survey to the place to learn the direction
2 Publication For D-7 to D-day please do publish in the OA LINE everyday
to inform/remind the participants
3 Time Please be punctual
4 Content You should send the timeline of the event beforehand so
the participants are already informed
5 Content Make sure the company that we visit is focused more on
bioprocess

C. Suggestion and Recommendation from RnD

 For the publications, I recommend that the publication should be done more
frequent, by doing a countdown on sbe’s official account on line and Instagram
every day or you can do publications on IMTK social media.
 For the sudden change of company visit date, I think it’s the company that
should fixed the date since the beginning and it’s not purely External’s fault. For
punctuality, I think it’s because of the participants themselves that came to FT
late.

 For the content, regarding to the participants’ suggestions, you should send the
timeline of the event beforehand so the participants are already informed and
make sure the company that we visit is focused more on bioprocess.

 For the next External’s work programs, all the staffs should cooperate, help each
other, and be more dedicated while working for their work programs.