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Customer Satisfaction
Customer Satisfaction
Parco offer best quality products with such a faster delivery time to the customers. And these
quality products are being offered at international prices. Name of Parco is basically symbol of
quality which provides satisfaction in terms of quantity, and quality to its customers.
Furthermore the objective is to provide excellent customer service where if customer make some
complains their complaints are promptly attended. Also where measures are instituted to ensure
that customer is informed properly. Parco existing infrastructure and expertise should assist in
Continuous improvement:
Parco has been improving the quality continuously for the optimization and product quality
control the facility of advance process is available in the system they also have laboratory whose
function is to check the quality of the products if the quality if the product does not achieve the
quality standard it’s reprocessed again until it gets that quality standard. I already mentioned
11.242(MMSCFD)
9,963
Inventory Management:
Basically it is a stock of anything held to meet the future demand of organization.
Types of inventory.
Raw Material:
Raw material is used by the Mid-country Refinery is the crude oil (light Arabian Crude)
Finished Goods:
HOBC JP-4
LDO HSD
Fuel oils
Whenever the number of the units drawn out from the inventory stores then that point decides
whether it is a time to reorder or not. In this way inventory has been controlled.
The method of inventory control system is periodic review system. In this system the
inventory is judge periodically instead of continuously. In this system a lot of size may change
from one order to the next and the time between orders is fixed.
The two Review system above mentioned the Parco always goes for periodic review system.
It means than a lot size vary but the time between orders is fixed. As we know Parco will import
three vessels per month about carrying 64,000 metric tons each but the first vessel brought
Supplier:
The Parco Supplier for crude oil is ARAMCO. Parco has a crude oil agreement with
ARAMCO for purchases of 30,000 Barrels per day light Arabian crude. The agreement was
Corporate responsibility:
The prime responsibility of Parco is to cater to the defense and energy lifeline of the country
also to remain self-sustainable/ viable financially the products that Parco produces are deficit in
the country they need to apply strategy blend of push and pull.