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  • Noahcollinsresponse Letter

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    Mr. Collins contacted Apple Support about issues with his iPhone X. Apple apologized for the problems and offered $100 in store credit to redeem within a month due to receiving a defective device. They also recommended purchasing an Apple-approved waterproof case to protect the phone if submerged in water in the future. Apple Support wished Mr. Collins the best and invited him to contact them again if any other questions arose.

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    Mr. Collins contacted Apple Support about issues with his iPhone X. Apple apologized for the problems and offered $100 in store credit to redeem within a month due to receiving a defective device. They also recommended purchasing an Apple-approved waterproof case to protect the phone if submerged in water in the future. Apple Support wished Mr. Collins the best and invited him to contact them again if any other questions arose.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    33 views1 page

    Noahcollinsresponse Letter

    Uploaded by

    api-524350862
    Mr. Collins contacted Apple Support about issues with his iPhone X. Apple apologized for the problems and offered $100 in store credit to redeem within a month due to receiving a defective device. They also recommended purchasing an Apple-approved waterproof case to protect the phone if submerged in water in the future. Apple Support wished Mr. Collins the best and invited him to contact them again if any other questions arose.

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    of 1

    APPLE SUPPORT

    Dear Mr. Collins

    Thank you for reaching out and sharing your experiences with our products! We
    are terribly sorry to hear about your situation but have taken your feedback into
    account for future products.

    In regards to the issues that you were experiencing with the iPhone X, we think you
    may have received a ineffective device and would like to offer you 100 dollars worth
    of in store credit that you will have a month to redeem! For future instances that you
    may encounter with submerging your device in water, we recommend that you
    purchase one of the many apple approved water proof cases!

    Again we apologize for the inconveniences and hope that you found this to be helpful.
    Please don't hesitate to reach out again if you have any further questions!

    Best wishes,
    Mike Smith,
    Apple support

    926 Apple Support Ave. NE


    Albuquerque, New Mexico
    87154
    AppleSupport@apple.org

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