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    Customer Complaint Form: CCF No

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    yzarvelasco
    The document is a customer complaint form containing fields to record details of a customer complaint such as the date, customer information, affected product and quantity, description of the issue, and investigation results. The form also includes sections to document corrective and preventative actions in response to the complaint.

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    Customer Complaint Form: CCF No

    Uploaded by

    yzarvelasco
    66 views1 page
    The document is a customer complaint form containing fields to record details of a customer complaint such as the date, customer information, affected product and quantity, description of the issue, and investigation results. The form also includes sections to document corrective and preventative actions in response to the complaint.

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    Original Title

    Customer Complaint Form

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    The document is a customer complaint form containing fields to record details of a customer complaint such as the date, customer information, affected product and quantity, description of the issue, and investigation results. The form also includes sections to document corrective and preventative actions in response to the complaint.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    66 views1 page

    Customer Complaint Form: CCF No

    Uploaded by

    yzarvelasco
    The document is a customer complaint form containing fields to record details of a customer complaint such as the date, customer information, affected product and quantity, description of the issue, and investigation results. The form also includes sections to document corrective and preventative actions in response to the complaint.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 1

    SME

    DBU
    IBU
    Cleaning Chemicals Cleaning Supplies CCF No:
    CUSTOMER COMPLAINT FORM
    DATE OF COMPLAINT NAME OF PRODUCT
    CUSTOMER NAME BATCH NUMBER
    AFFECTED QUANTITY
    ADDRESS
    DATE PURCHASED
    CONTACT NUMBERS SALES INVOICE NO.
    EMAIL ADDRESS VALUE OF INVOICE
    VALUE OF COMPLAINED
    CONTACT PERSON
    PRODUCT
    DESCRIPTION OF THE COMPLAINT: (attach a picture and provide sample for testing if applicable)

    INVESTIGATION/EVALUATION (To be filled up by the concerned departments):


    Discuss the nature of the complaint and what system/process failed

    PARAMETERS FINDINGS/OBSERVATIONS ASSESSED BY


    Retained Sample
    Extensive Sample
    Other Client Sample
    Stability Result
    RM/PM Quality
    Manufacturing Process
    QC Results
    FG Warehouse
    Delivery
    CORRECTION
    ACTION PLAN RESPONSIBILITY DATE ACCOMPLISHED

    CORRECTIVE ACTION
    ACTION PLAN RESPONSIBILITY DATE ACCOMPLISHED

    Reported by: Reviewed by: Approved by:

    Cyndi A. Calivara Jacquelyn I. Velasco Jason D. Matias


    QC Head OIC DirectorCyndi
    for QM and PPD
    A. Calivara AVP for Operations
    QC Head-OIC
    Cyndi A. Calivara
    QC Head-
    OIC

    SF-QAD-11
    Page No. 1 of 1

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