1.

What are some of the reasons OFWS avoid taking their flight using
cebu Pacific airline ? Explain your answer.

•I think it'll be fine and book Cebu Pacific because their price is a little
lower .there is some problem late plane, flight cancelled, unable to
rebook and poor customer service and overbooking cause of delaying
flight of others or cancelled.

2.What particular dimension/s in service quality is lacking cebu

Pacific airline? Discuss them

• I think willingness to help customers and provide prompt servicee

and caring individualized attention the firm provides its customers .
Services can be performed completely to specifications. customers may
not feel provider employees care about them during flights . And this
hurts customers assessments of providers’ service quality.

3. What improvement will you recommend to cebu pacific airline to

become saleable to ofw's? Discuss your recommendation.

• I think ability to perform the promised service dependably and

accurately to improve their saleable because if did it customers will
hand over the keys to their loyalty. Because they’ll have received
service excellence. According to what’s important to them. Respond
quickly, rapidly, immediately, instantly.it’s important customers feel
providers are responsive to their requests.