EXAMEN 3 LIDERAZGO EN GRUPO.

Pregunta 1
According to our lesson on Communication and Gender, which of the following examples best
represents a conversational ritual of rapport?

Defending your position when someone criticizes your idea NO

After someone shares a story you add comments to demonstrate that your experience of a
similar situation was more significant

Criticizing someone else's idea to make your position look better

Keeping quiet when a bad idea is being considered because you don't want seem bossy or
overly-critical

1 punto

2.Pregunta 2
Your group is at a standstill trying to decide whether or not to accept the proposal for a new
initiative in your organization. Everyone seems entrenched in their positions, and with nothing
new to discuss the conversation is starting to get personal and negative.

According to our lessons on group conflict, which strategy for managing interpersonal conflict
could best help resolve this situation?

Share commonly agreed upon goals

Inject humor into the decision process

Maintain a balanced power structure

Include more information and debate on the basis of facts SI

1 punto

3.Pregunta 3
According to our lessons on group conflict, what would be one of the main reasons that the
words we use in confrontations can get us into trouble?

Lack of advocacy

Negative emotions

Incompetent group members

Dishonorable intentions NO

1 punto

4.Pregunta 4
According to our lessons on difference and diversity, which of the following items would be
a strategic reason for the importance of difference?

Equality

Better problem solving SI

Changing demographics

Minority-majority

1 punto

5.Pregunta 5
You have to give an important presentation at work. Your boss asked you to give a status
update about your team's project to the directors of your work division. In your presentation,
you discuss the history of your project and your current plan to complete your project. You
speak with conviction and confidence because you know there are some directors who are
skeptical about your project. You conclude with details about the project's budget and explain
that it will save the company money.

According to what we learned about linguistic style, which part of this scenario would best
represents the relationship level of communication?

Speak with conviction and confidence SI

Plan to complete the project

History of the project

Details about the project budget

1 punto

6.Pregunta 6
Carmella was pretty upset by her team's response to her proposal. She put a lot of work into
this project and was surprised to see how confused and unsupportive everyone was toward
her ideas. She wanted to lash out, telling people how incompetent they were if they couldn't
understand these ideas and the benefit of the proposal. But she held her tongue and waited a
few days before responding to her team members. And in that time all the team members
came around and saw the value of her ideas and eventually supported her proposal. Carmella
was glad she kept her mouth shut and let everything work itself out instead of responding
negatively in the moment, which definitely would have jeopardized the acceptance of her
proposal.

According to our lessons on managing group conflict, which strategy worked to Carmella’s
advantage in this situation?

Own your part NO

Advocacy

Say nothing
Ask questions

1 punto

7.Pregunta 7
You and another member of your group communicate very differently. You come from two
different cultures where you learned different signals to communicate what you mean and to
interpret the meanings of others.

According to our lesson on Communication and Gender, which term best describes the
communication differences between you and your other group member?

Neuroplasticity

Content level of communication NO

Diversity

Linguistic style

1 punto

8.Pregunta 8
Michael's group was on the verge of disintegrating into a negative spiral of interpersonal
conflict. Group members were upset with each other and comments were starting to turn into
personality attacks instead of focusing on the task at hand. Fortunately, Michael was able to
make a witty comment that made everyone laugh and eased the tension, which helped get the
group's attention back on the important decision they had to make.

According to our lessons on group conflict, which tactic for managing interpersonal conflict did
Michael utilize in this situation?

Inject humor into the decision process

Maintain a balanced power structure

Share commonly agreed upon goals

Develop multiple alternatives to enrich the level of debate NO

1 punto

9.Pregunta 9
According to our lessons on group conflict, the absence of group conflict is _____________.

Apathy SI

Productivity

Efficacy

Harmony

1 punto

10.Pregunta 10
According to our lesson on Communication and Gender, which term refers to the process of
how people learn the norms, values, and behaviors that are appropriate for their social position
in our culture?

Socialization SI

Neuroplasticity

Aptitude

Linguistic Style

1 punto
11.Pregunta 11
Cynthia expected to have a smooth negotiation with her client. After all, her (Cynthia)
company’s new product was cheaper, more efficient, and more stylish than any product on the
market. She was surprised, however, when the negotiations broke down and no agreement
was reached. Turns out Cynthia never considered the fact that her client actually preferred a
slightly more expensive product that looked a bit older because it seemed more luxurious and
vintage, which is what the client wanted instead.

Based on what we learned in our lesson on effective negotiation, which of the following
mistakes did Cynthia make in this situation?

She searched too hard for common ground

She let positions drive out interests

She neglected her BATNA (best alternative to a negotiated agreement) NO

She neglected the other side’s perspective

1 punto

12.Pregunta 12
Jackson got pressured into an agreement that wasn’t in his best interest because he thought it
was his only alternative. He failed to realize that his initial bargaining position was actually
better than the proposed deal. He would have been better off if he simply walked away.

Based on what we learned in our lesson on effective negotiation, which of the following
mistakes did Jackson make in this situation?

He neglected the other side’s perspective

He let positions drive out interests

He neglected his BATNA (best alternative to a negotiated agreement)

He failed to insist that the negotiation be based on some objective standard NO

1 punto

13.Pregunta 13
You are convinced that the only way your group can solve an important problem is to
implement solution X. However, other people in your group disagree, believing that solution Y
is the only viable option, while still other group members are sure that solution Z is the one
solution that will solve the problem. The group is at an impasse and the problem remains
unresolved. Everyone is advocating for their particular solution, but there is no discussion
about the underlying motivations for why people want those solutions in the first place.

According to what we learned in our lesson on effective negotiation, what would be the best
strategy for making progress in this situation?

Talk more about underlying interests rather than specific positions

Communicate in ways that separate the people from the problem

Discuss multiple options for mutual gains NO

Insist that your negotiation be based on some objective standard

1 punto

14.Pregunta 14
According to our lesson on effective negotiation, what should you do when you realize
someone isn’t playing fair in your negotiation?

Raise the issue implicitly, hoping the other party will notice your hints and realize that you are
dissatisfied with their tactics NO

Raise the issue explicitly and question whether or not their tactics are legitimate or desirable
for this negotiation
Don’t say anything. It’s better to keep quiet and not upset the other party. Most people will
recognize their mistakes and eventually negotiate fairly.

Walk away from the negotiation and state that you will never negotiate with that party again

1 punto

15.Pregunta 15
According to our lesson on identity, it is best to understand our identity as _____________.

A relational property

A fixed attribute

An essential characteristic

An inherent trait NO

1 punto
According to our lesson on Communication and Gender, which of the following examples best
represents a conversational ritual of rapport?

Defending your position when someone criticizes your idea NO

After someone shares a story you add comments to demonstrate that your experience of a
similar situation was more significant NO

Criticizing someone else's idea to make your position look better

Keeping quiet when a bad idea is being considered because you don't want seem bossy or
overly-critical

1 punto

2.Pregunta 2
Your group is at a standstill trying to decide whether or not to accept the proposal for a new
initiative in your organization. Everyone seems entrenched in their positions, and with nothing
new to discuss the conversation is starting to get personal and negative.

According to our lessons on group conflict, which strategy for managing interpersonal conflict
could best help resolve this situation?

Share commonly agreed upon goals

Inject humor into the decision process

Maintain a balanced power structure

Include more information and debate on the basis of facts SI

1 punto
3.Pregunta 3
According to our lessons on group conflict, what would be one of the main reasons that the
words we use in confrontations can get us into trouble?

Lack of advocacy

Negative emotions

Incompetent group members NO

Dishonorable intentions NO

1 punto

4.Pregunta 4
According to our lessons on difference and diversity, which of the following items would be
a strategic reason for the importance of difference?

Equality NO

Better problem solving SI

Changing demographics

Minority-majority

1 punto

5.Pregunta 5
You have to give an important presentation at work. Your boss asked you to give a status
update about your team's project to the directors of your work division. In your presentation,
you discuss the history of your project and your current plan to complete your project. You
speak with conviction and confidence because you know there are some directors who are
skeptical about your project. You conclude with details about the project's budget and explain
that it will save the company money.

According to what we learned about linguistic style, which part of this scenario would best
represents the relationship level of communication?

Speak with conviction and confidence SI

Plan to complete the project

History of the project

Details about the project budget

1 punto

6.Pregunta 6
Carmella was pretty upset by her team's response to her proposal. She put a lot of work into
this project and was surprised to see how confused and unsupportive everyone was toward
her ideas. She wanted to lash out, telling people how incompetent they were if they couldn't
understand these ideas and the benefit of the proposal. But she held her tongue and waited a
few days before responding to her team members. And in that time all the team members
came around and saw the value of her ideas and eventually supported her proposal. Carmella
was glad she kept her mouth shut and let everything work itself out instead of responding
negatively in the moment, which definitely would have jeopardized the acceptance of her
proposal.

According to our lessons on managing group conflict, which strategy worked to Carmella’s
advantage in this situation?

Own your part NO

Advocacy NO

Say nothing
Ask questions

1 punto

7.Pregunta 7
You and another member of your group communicate very differently. You come from two
different cultures where you learned different signals to communicate what you mean and to
interpret the meanings of others.

According to our lesson on Communication and Gender, which term best describes the
communication differences between you and your other group member?

Neuroplasticity NO

Content level of communication NO

Diversity

Linguistic style

1 punto

8.Pregunta 8
Michael's group was on the verge of disintegrating into a negative spiral of interpersonal
conflict. Group members were upset with each other and comments were starting to turn into
personality attacks instead of focusing on the task at hand. Fortunately, Michael was able to
make a witty comment that made everyone laugh and eased the tension, which helped get the
group's attention back on the important decision they had to make.

According to our lessons on group conflict, which tactic for managing interpersonal conflict did
Michael utilize in this situation?

Inject humor into the decision process

Maintain a balanced power structure NO

Share commonly agreed upon goals

Develop multiple alternatives to enrich the level of debate NO

1 punto

9.Pregunta 9
According to our lessons on group conflict, the absence of group conflict is _____________.

Apathy SI

Productivity

Efficacy

Harmony

1 punto

10.Pregunta 10
According to our lesson on Communication and Gender, which term refers to the process of
how people learn the norms, values, and behaviors that are appropriate for their social position
in our culture?

Socialization SI

Neuroplasticity

Aptitude

Linguistic Style

1 punto
11.Pregunta 11
Cynthia expected to have a smooth negotiation with her client. After all, her (Cynthia)
company’s new product was cheaper, more efficient, and more stylish than any product on the
market. She was surprised, however, when the negotiations broke down and no agreement
was reached. Turns out Cynthia never considered the fact that her client actually preferred a
slightly more expensive product that looked a bit older because it seemed more luxurious and
vintage, which is what the client wanted instead.

Based on what we learned in our lesson on effective negotiation, which of the following
mistakes did Cynthia make in this situation?

She searched too hard for common ground NO

She let positions drive out interests

She neglected her BATNA (best alternative to a negotiated agreement) NO

She neglected the other side’s perspective

1 punto

12.Pregunta 12
Jackson got pressured into an agreement that wasn’t in his best interest because he thought it
was his only alternative. He failed to realize that his initial bargaining position was actually
better than the proposed deal. He would have been better off if he simply walked away.

Based on what we learned in our lesson on effective negotiation, which of the following
mistakes did Jackson make in this situation?

He neglected the other side’s perspective

He let positions drive out interests NO

He neglected his BATNA (best alternative to a negotiated agreement)

He failed to insist that the negotiation be based on some objective standard NO

1 punto

13.Pregunta 13
You are convinced that the only way your group can solve an important problem is to
implement solution X. However, other people in your group disagree, believing that solution Y
is the only viable option, while still other group members are sure that solution Z is the one
solution that will solve the problem. The group is at an impasse and the problem remains
unresolved. Everyone is advocating for their particular solution, but there is no discussion
about the underlying motivations for why people want those solutions in the first place.

According to what we learned in our lesson on effective negotiation, what would be the best
strategy for making progress in this situation?

Talk more about underlying interests rather than specific positions

Communicate in ways that separate the people from the problem NO

Discuss multiple options for mutual gains NO

Insist that your negotiation be based on some objective standard

1 punto

14.Pregunta 14
According to our lesson on effective negotiation, what should you do when you realize
someone isn’t playing fair in your negotiation?

Raise the issue implicitly, hoping the other party will notice your hints and realize that you are
dissatisfied with their tactics NO

Raise the issue explicitly and question whether or not their tactics are legitimate or desirable
for this negotiation
Don’t say anything. It’s better to keep quiet and not upset the other party. Most people will
recognize their mistakes and eventually negotiate fairly. NO

Walk away from the negotiation and state that you will never negotiate with that party again

1 punto

15.Pregunta 15
According to our lesson on identity, it is best to understand our identity as _____________.

A relational property

A fixed attribute

An essential characteristic NO

An inherent trait NO

1 punto

Y
According to our lesson on Communication and Gender, which of the following examples best
represents a conversational ritual of rapport?

Defending your position when someone criticizes your idea

After someone shares a story you add comments to demonstrate that your experience of a
similar situation was more significant

Criticizing someone else's idea to make your position look better

Keeping quiet when a bad idea is being considered because you don't want seem bossy or
overly-critical SI

1 punto

2.Pregunta 2
Your group is at a standstill trying to decide whether or not to accept the proposal for a new
initiative in your organization. Everyone seems entrenched in their positions, and with nothing
new to discuss the conversation is starting to get personal and negative.

According to our lessons on group conflict, which strategy for managing interpersonal conflict
could best help resolve this situation?

Share commonly agreed upon goals

Inject humor into the decision process

Maintain a balanced power structure

Include more information and debate on the basis of facts SI

1 punto
3.Pregunta 3
According to our lessons on group conflict, what would be one of the main reasons that the
words we use in confrontations can get us into trouble?

Lack of advocacy NO

Negative emotions

Incompetent group members

Dishonorable intentions

1 punto

4.Pregunta 4
According to our lessons on difference and diversity, which of the following items would be
a strategic reason for the importance of difference?

Equality

Better problem solving SI

Changing demographics

Minority-majority

1 punto

5.Pregunta 5
You have to give an important presentation at work. Your boss asked you to give a status
update about your team's project to the directors of your work division. In your presentation,
you discuss the history of your project and your current plan to complete your project. You
speak with conviction and confidence because you know there are some directors who are
skeptical about your project. You conclude with details about the project's budget and explain
that it will save the company money.

According to what we learned about linguistic style, which part of this scenario would best
represents the relationship level of communication?

Speak with conviction and confidence SI

Plan to complete the project

History of the project

Details about the project budget

1 punto

6.Pregunta 6
Carmella was pretty upset by her team's response to her proposal. She put a lot of work into
this project and was surprised to see how confused and unsupportive everyone was toward
her ideas. She wanted to lash out, telling people how incompetent they were if they couldn't
understand these ideas and the benefit of the proposal. But she held her tongue and waited a
few days before responding to her team members. And in that time all the team members
came around and saw the value of her ideas and eventually supported her proposal. Carmella
was glad she kept her mouth shut and let everything work itself out instead of responding
negatively in the moment, which definitely would have jeopardized the acceptance of her
proposal.

According to our lessons on managing group conflict, which strategy worked to Carmella’s
advantage in this situation?

Own your part

Advocacy

Say nothing SI
Ask questions

1 punto

7.Pregunta 7
You and another member of your group communicate very differently. You come from two
different cultures where you learned different signals to communicate what you mean and to
interpret the meanings of others.

According to our lesson on Communication and Gender, which term best describes the
communication differences between you and your other group member?

Neuroplasticity

Content level of communication

Diversity

Linguistic style SI

1 punto

8.Pregunta 8
Michael's group was on the verge of disintegrating into a negative spiral of interpersonal
conflict. Group members were upset with each other and comments were starting to turn into
personality attacks instead of focusing on the task at hand. Fortunately, Michael was able to
make a witty comment that made everyone laugh and eased the tension, which helped get the
group's attention back on the important decision they had to make.

According to our lessons on group conflict, which tactic for managing interpersonal conflict did
Michael utilize in this situation?

Inject humor into the decision process SI

Maintain a balanced power structure

Share commonly agreed upon goals

Develop multiple alternatives to enrich the level of debate

1 punto

9.Pregunta 9
According to our lessons on group conflict, the absence of group conflict is _____________.

Apathy SI

Productivity

Efficacy

Harmony

1 punto

10.Pregunta 10
According to our lesson on Communication and Gender, which term refers to the process of
how people learn the norms, values, and behaviors that are appropriate for their social position
in our culture?

Socialization SI

Neuroplasticity

Aptitude

Linguistic Style

1 punto
11.Pregunta 11
Cynthia expected to have a smooth negotiation with her client. After all, her (Cynthia)
company’s new product was cheaper, more efficient, and more stylish than any product on the
market. She was surprised, however, when the negotiations broke down and no agreement
was reached. Turns out Cynthia never considered the fact that her client actually preferred a
slightly more expensive product that looked a bit older because it seemed more luxurious and
vintage, which is what the client wanted instead.

Based on what we learned in our lesson on effective negotiation, which of the following
mistakes did Cynthia make in this situation?

She searched too hard for common ground

She let positions drive out interests NO

She neglected her BATNA (best alternative to a negotiated agreement)

She neglected the other side’s perspective

1 punto

12.Pregunta 12
Jackson got pressured into an agreement that wasn’t in his best interest because he thought it
was his only alternative. He failed to realize that his initial bargaining position was actually
better than the proposed deal. He would have been better off if he simply walked away.

Based on what we learned in our lesson on effective negotiation, which of the following
mistakes did Jackson make in this situation?

He neglected the other side’s perspective NO

He let positions drive out interests

He neglected his BATNA (best alternative to a negotiated agreement)

He failed to insist that the negotiation be based on some objective standard

1 punto

13.Pregunta 13
You are convinced that the only way your group can solve an important problem is to
implement solution X. However, other people in your group disagree, believing that solution Y
is the only viable option, while still other group members are sure that solution Z is the one
solution that will solve the problem. The group is at an impasse and the problem remains
unresolved. Everyone is advocating for their particular solution, but there is no discussion
about the underlying motivations for why people want those solutions in the first place.

According to what we learned in our lesson on effective negotiation, what would be the best
strategy for making progress in this situation?

Talk more about underlying interests rather than specific positions SI

Communicate in ways that separate the people from the problem

Discuss multiple options for mutual gains

Insist that your negotiation be based on some objective standard

1 punto

14.Pregunta 14
According to our lesson on effective negotiation, what should you do when you realize
someone isn’t playing fair in your negotiation?

Raise the issue implicitly, hoping the other party will notice your hints and realize that you are
dissatisfied with their tactics

Raise the issue explicitly and question whether or not their tactics are legitimate or desirable
for this negotiation SI
Don’t say anything. It’s better to keep quiet and not upset the other party. Most people will
recognize their mistakes and eventually negotiate fairly.

Walk away from the negotiation and state that you will never negotiate with that party again

1 punto

15.Pregunta 15
According to our lesson on identity, it is best to understand our identity as _____________.

A relational property SI

A fixed attribute

An essential characteristic

An inherent trait

1 punto