Intelligent Network

User Manual
For BSNL

User Manual, Feb, 2014

Version 2.1

TCS Internal, Gurgaon, India

Authors

Manisha Agarwal

Tata Consultancy Services

 User Manual for Intelligent Network Version 2

Notice

This document contains information that is

proprietary and confidential to Tata Consultancy
Services, which shall not be disclosed outside Tata
Consultancy Services, transmitted, or duplicated,
used in whole or in part for any purpose other than
its intended purpose. Any use or disclosure in whole
or in part of this information without express written
permission of Tata Consultancy Services is
prohibited. Any other company and product names
mentioned are used for identification purposes only,
and may be trademarks of their respective owners.

Copyright: TCS 2013

 User Manual for Intelligent Network Version 2

Document Release Note

Customer: B S N L
Project: BSNL CDR2 Rollout Telecom
Document details

Name Version Description

no.
User Manual for IN Version Initial Version (original)
1.0
User Manual for IN Version Included the Changes of Destination
2.0 Number Limit from 5 to 150 and new
service types.(VPN,PRM,UPN)

User Manual for IN Version Included process flow for Offline Order
2.1 Creation.

Revision details

Action taken Previous New page Revision description

(add/del/change) page no. no.

The documents or revised pages are subject to document control.

Please keep them up-to-date using the release notices from the distributor of the
document.
These are confidential documents. Unauthorized access or copying is prohibited.
 User Manual for Intelligent Network Version 2

Reviewed by:
Date:
 User Manual for Intelligent Network Version 2

Document Revision List

Customer: B S N L
Project: BSNL CDR2 Rollout Telecom
Document Name: User Manual for Intelligent Network.
Release Notice Reference (for release)

Rev. Revision Revision Page Previo Action taken Addend Releas

No. date descriptio no. us a/New e
n page page notice
no. refere
nce

About this Manual

Introduction
This User Manual has been developed to facilitate the end users for provisioning
of Intelligent Networks..
 User Manual for IN Version 2

Table of Contents

Contents

INTRODUCTION 1

VALIDATIONS 2

CREATION OF IN SALES ORDER 3

CREATION OF OFFLINE IN ORDER 11

CREATION OF IN SERVICE ORDER 14

CREATION OF IN DISCONNECTION ORDER 21

CREATION OF IN TECHNICAL COMPLAINT 24

CREATION OF IN BILLING COMPLAINT 25

CREATION OF IN ADJUSTMENT 30
 User Manual for IN Versi

INTRODUCTION

Description:

BSNL provides Intelligent Network (IN) Based services as one of its Service Lines. These
include Toll Free Numbers (Free Phone/ FPH), Universal Access Number (UAN),
Televoting and Premium Rate Services,Premium Rate Service(PRM),Universal Private
Network(UPN) and Virtual Private Network(VPN). Calls made to and from these Special
Numbers have to be billed at special rates either to Called Party/ Calling Party/
Combination of Both. Currently CDR systems do not identify IN based services.

Intelligent Network provides a framework to create various services in a centralized

place independent of the switch. In IN, calls generated by a subscribers are routed
(Circuit Switched) to the nearest Service Switching Points, which in turn , consults, the
Service Control Points (SCP) on high speed CCS 7 links to get the necessary information
for further routing of the call. IN Services can be used by subscriber connected to any
type of exchange using existing telephones

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VALIDATIONS

Provisioning of IN Services:
1) For UAN Service Sub type number will be11-13 digit and format should be:
1860-XYZ-ABCD-XY(Valid for Sales Order)
2) For Televoting Service Sub type number will be11-13 digit and format should be
(1803/1861/1862)- 424-ABCD-XY( Valid for Sales Order)
3) For Tollfree Service Sub type : 11-13 digit and format should be:
1800-XYZ-ABCD-XY( Valid for Sales Order)
4) Premium Rate Service(PRM) :1867-XYZ-followed by 1 to 7 digits( Valid for
Sales Order)
5) Universal Private Network(UPN) :1868-XYZ-followed by 1 to 7 digits( Valid for
Sales Order)
6) Virtual Private Network(VPN) :1801-XYZ-followed by 1 to 7 digits ( Valid for
Sales Order)

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CREATION OF IN SALES ORDER

a)
 Login to SAP CRM.
 In the Sales Cycle a link is provided for Search and Create Intelligent Network.
 Need to create IN Sales order through
 Create--------->Intelligent Network.

b) After entering IN Number need to provide its Service Subtype on the basis of which
IN Plan will come.
We need to enter the CA and BA manually.

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c)Now Before Save need to enter atleast one destination number.

In order to upload the destination numbers, a user is allowed to upload maximum of

150 numbers in .csv format containing : Telephone/ Mobile number and Zone as
mandatory fields.
As the file is uploaded in .csv format the Telephone number, CA, BA, Service Type and the
respective Zone is displayed.

The format for file uploading is :

Telephone/Mobile Number, CA( not mandatory), BA ( not mandatory), Service

Type ( not mandatory), Service Type ( not mandatory), Zone (mandatory)

The validations are provided for the telephone numbers as

EPABX/ ITPV Services and Billing Account Type PT/ VPT/DSPT

and inactive numbers cannot be uploaded in the file.

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d) The uploaded numbers are displayed . Now Save the order by clicking on save.
As soon as the order is saved the Order ID is generated and the status changes to In
Process.

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e) Now generate the demand note and save it.

Note: Based on the deposit amount present for the plan the amount of demand note will
be reflected.
In case the amount is 0 then it directly goes to ROI. In case of some amount, amount is
collected through PMS and then the order goes to ROI worklist.

f) Now Search the IN Order ID by navigating through: Sales Cycle--> Search-->

Intelligent Network.
As the Order ID is searched the status shows : Assigned to ROI.

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g) Login through ROI . Now we can see the Order ID pending for approval/ rejection in
the worklist of ROI.

h) ROI can view the details of the ORDER .

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i) Now the ROI approves the Order ID by executing the decision.

j) Search the IN Order ID by navigating through: Sales Cycle--> Search--> Intelligent

Network.
We can search the IN Order ID by IN Sales Order ID, IN Number and by Billing Account.

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k) As the Order ID is searched the status shows : Completed.

l) IN Sales Order gets completed and its Ibase is generated. We can search its IBASE by:

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Here we can see the plan Toll Free attached with the number.

Here we can see the IN Destination Numbers attached with the IN Order.

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CREATION OF OFFLINE IN SALES ORDER

a) The basic steps for creation of offline IN order remains the same as normal IN
order. However for Offline Order we need to check Offline Order Flag and enter
the Offline Order Date.
The numbers are uploaded and the Order is saved.

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b) Generate the Demand Note and Save it.

The Demand Note generated is of 0 for Offline Orders.

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c)ROI views and approved the order and the order is Completed and Ibase is
generated successfully.

CREATION OF IN SERVICE ORDER

1)There are 2 ways to create Service order:

i))By going through Ibase Screen.
ii)By directly going through Create Service Order

i) By going through Ibase Screen.

CHANGING THE PLAN

a)Search the Ibase on Customer Assest by navigating through master data.

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b)Now click on modify button.

Service Orders can be created for two scenarios.

 Change of Plan
 Destination Number Change

We enter IN Number and select

 Service Type---->IN
 Order Type------>Modify
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 Order Sub Type----->Change of Plan and Destination Number

Change

c)We are creating order for Change of Plan. A list of plan related with service will come
and we will select it to display it.
Order SubType---------->Change of Plan

d)Order first be Saved and then Submit button is selected ,it will be assigned to ROI for
approval/ rejection.

e) It will go into the worklist of ROI for approval/ rejection.

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f)ROI will approve the Order.

After the approval from ROI the Plan of the Ibase is changed and can be seen by
navigating through.
Master Data-------> Customer Assets.

g)We can also search the IN Service Order ID by:

Service Orders----->Search-------> Intelligent Network.

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CHANGING THE DESTINATION NUMBER

Order Subtype-------> Destination Number Change.

a) Now in order to change the destination number attached with the IN order, we need
to upload the file in .csv format where the telephone number/ mobile number is added/
deleted.
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→ The number and the status is provided as A(Add) or D(Delete).

→ A maximum of 150 destination numbers can be added or deleted.
→ But the uploaded file can have only 150 destination number after
addition/ deletion.

Format for file uploading is:

Telephone/Mobile Number, CA( not mandatory), BA ( not mandatory),

ServiceType (not mandatory), Service Type ( not mandatory), Zone (mandatory)
,Status (mandatory)

Uploading the File in .csv.

b)Now as soon the file is uploaded the status gets changed to “A” and “D” with respect to
the request generated with the Number.

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c)Now Save and then Submit the Order. The status gets changed from Open to Assigned
to ROI.

d)It will go into the worklist of ROI for approval/ rejection.

e)ROI will approve/ reject the order.

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ii)By directly going through Create Service Order.

Service Orders----> Create----> Intelligent Network.

Order Type---> Modify

Order Sub Type--> Change of Plan/ Destination Number Change.

CREATION OF IN DISCONNECTION ORDER

a) Selecting Disconnect Button from IN IBASE .

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b) We will save and submit the order,the order will be assigned to ROI.
All the destination numbers attached with the Order goes for deletion such that status
changes to “D”.

c)The status changes to Assigned to ROI.

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d) The Order ID goes into the worklist of ROI.

e) When ROI will Approve the Order IN will be disconnected.

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f) Search the Ibase on Customer Assets the status is found to be INACTIVE.

CREATION OF IN COMPLAINTS.

1)Technical Complaints:

a).Go to COMPLAINTS . Under the Create panel, click on Complaint. Enter the Telephone
number as IN Number and select
SERVICE TYPE-----> IN
COMPLAINT TYPE-----> Technical
select the complaint subtype from the list of values and fill the required fields and enter
Channel of Source.

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b)Click on Save. After Save, the complaint status will be Assigned to ROI and it will go
to the ROI worklist.

c) ROI approves or reject the Complaint.

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d)The Technical Complaint Status becomes Approved By ROI.

CREATION OF IN BILLING COMPLAINTS

a) Go to COMPLAINTS . Under the Create panel, click on Complaint .User will enter IN
Number, contact Number and select the
Service Type----->IN
Complaint Typ----->Billing
Complaint Sub-Type ------>IN Complaints

User then selects Invoice Number , Channel of Source, Amount Requested and
Description .

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b)After Saving the Billing Complaint it will be Assigned to AOTR for Approval and
AOTR will enter the adjustment amount and adjustment id(similar to normal
Billing Complaints flow)

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c)AOTR enters the Amount Paid,Adjustment ID and changes the description if required
and saves
it.

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d)AOTR Approves the Order

e)The status changes to Approved.

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CREATION OF IN ADJUSTMENT

443::: Vanity charges for IN is configured for creating Adjustment Request

a)IN Sales Cycle go to CREATE--->Service Request--->

b)Select BSNL Adjustment req from the pop up

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c)Enter Telephone No

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d)Enter Addl Security to be levied, Adjustment Id and Adjustment Outcome

e) User saves the Adjustment Order and the status changes to assigned to AOTR .

f)AOTR edits the detail and saves the order if required.

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g) AOTR Approves the Order.

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h) The status changes to Approved.

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