SESSION 7

SLIDE 3

 Because I strongly believe that face to face

communication is always better and most
effective. Face-to-face communication remains
one of the fundamental needs to business
success. 

SLIDE 4

Face-to-face interaction allows you to share

your strategy, explain it clearly, and answer
questions honestly. Employees see how actions
align with words, which enhances leaders’
credibility and trust. These sessions also create
opportunities to tell stories about how a
particular strategy is being “lived” by employees
and recognize employees for positive actions.

SLIDE 5

Representation of Mehrabian’s findings; the

formula applies to communications of feelings
and attitudes:

7% of message pertaining to feelings and

attitudes is in the words that are spoken

38% of message pertaining to feelings and

attitudes is paralinguistic (the way that the
words are said)

55% of message pertaining to feelings and

attitudes is in facial expression

The ‘Mehrabian formula’ (7%/38%/55%) was

established in situations where there was
incongruence between words and expression.