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 NOTICE
DISCLAIMER. The information contained in this
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tions. No subscriber or other reader should act on
the basis of any such information without referring

to applicable
taking laws professional
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Although ev-
ery effort has been made to ensure accuracy, the
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tional Air Transport Association expressly disclaims
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© International Air Transport Association. All

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 Senior Vice President
Airport, Passenger, Cargo and Security
International Air Transport Association
33, Route de l’Aéroport
1215 Geneva 15 Airport
Switzerland

Airport Handling Manual

ISBN 978-92-9252-458-6
© 2014 International Air Transport Association. All rights reserved.
Montreal—Geneva

TABLE OF CONTENTS

Preface ........................................................................................................

Introduction .................................................................................................

IATA Ground Operations Manual–IGOM Supplement ............................

General .......................................................................................................

AHM 001 General...............................................................................

AHM 010 IATA Three-Letter Codes....................................................

 AHM 011 Standard Classification and Numbering for Members Airpo

AHM 012 Office Function Designators for Airport Passenger and Ba

AHM 013 Standard Envelopes for Traffic Documents........................

AHM 015 Use of Standard “A” Paper Sizes for Airlines' Documents .

AHM 020 Guidelines for the Establishment of Airline Operators Com

AHM 021 Guidelines for Establishing Aircraft Ground Times.............

AHM 030 Common Use Terminal Equipment (CUTE) Systems ........

AHM 050 Aircraft Emergency Procedures..........................................

AHM 051 Aircraft/Airport Security Procedures ...................................

AHM 060 Quality Management System..............................................

AHM 061 Performing Airport Handling Quality Audit..........................

AHM 070 E-Invoicing Standards.........................................................

Chapter 1—PASSENGER HANDLING.......................................................

AHM 100 Passenger Handling ...........................................................

AHM 110 Involuntary Change of Carrier, Routing, Class or Type of F

AHM 111 Procedures for Involuntary Change of Routing EN Route..

AHM 112 Denied Boarding Compensation.........................................

AHM 120 Inadmissible Passengers and Deportees...........................

AHM 140 Items Removed from a Passenger's Possession by Secur

AHM 141 Hold Loading of Duty-Free Goods......................................

AHM 170 Dangerous Goods in Passenger Baggage.........................

AHM 175 Fuelling with Passengers Onboard or During Embarkation

AHM 176 Recommendations for the Handling of Passengers with Re

35TH EDITION, JANUARY 2015

Airport Handling Manual

Chapter 1—PASSENGER HANDLING (continued)

AHM 176A Acceptance and Carriage of Passengers with Redu

AHM 180 Carriage of Passengers with Communicable Diseas

AHM 181 General Guidelines for Passenger Agents in Case o

Chapter 2—BAGGAGE HANDLING................................................

AHM 200 Baggage Handling ...................................................

AHM 210 Local Baggage Committees.....................................

AHM 220 Interline and On-Line Transfer Baggage ..................

AHM 230 Baggage Theft and Pilferage Prevention.................

AHM 240 Baggage Codes for Identifying ULD Contents and/o

Chapter 3—CARGO/MAIL HANDLING ...........................................

AHM 300 Cargo/Mail Handling ................................................

AHM 310 Preparation for Loading of Cargo ............................

AHM 311 Securing of Load......................................................

AHM 312 Collection Sacks and Bags......................................

AHM 320 Handling of Damaged Cargo ...................................
AHM 321 Handling of Pilfered Cargo ......................................

AHM 322 Handling Wet Cargo ................................................

AHM 330 Handling Perishable Cargo......................................
AHM 331 Handling and Protection of Valuable Cargo ............
AHM 332 Handling and Stowage of Live Animals....................

AHM 333 Handling of Human Remains...................................

AHM 340 Acceptance Standards for the Interchange of Trans

 AHM 345 Handling of Battery Operated Wheelchairs/Mobility
AHM 350 Mail Handling...........................................................
AHM 351 Mail Documents.......................................................

AHM 353 Handling of Found Mail............................................

AHM 354 Handling of Damaged Mail ......................................
AHM 355 Mail Security ............................................................
AHM 356 Mail Safety ...............................................................

AHM 357 Mail Irregularity Message.........................................

AHM 360 Company Mail ..........................................................

iv

Chapter 3—CARGO/MAIL HANDLING (continued)

AHM 380 Aircraft Documents Stowage ........................

AHM 381 Special Load—Notification to Captain (Gene

AHM 382 Special Load—Notification to Captain (EDP

AHM 383 Special Load—Notification to Captain (EDP

AHM 384 NOTOC Message (NTM) ..............................

Chapter 4—AIRCRAFT HANDLING AND LOADING...........

AHM 400 Aircraft Handling and Loading ......................

AHM 411 Provision and Carriage of Loading Accessor

AHM 420 Tagging of Unit Load Devices ......................

AHM 421 Storage of Unit Load Devices ......................
AHM 422 Control of Transferred Unit Load Devices .....
AHM 423 Unit Load Device Stock Check Message .....
 AHM 424 Unit Load Device Control Message..............

AHM 425 Continued Airworthiness of Unit Load Device

AHM 426 ULD Buildup and Breakdown .......................

AHM 427 ULD Transportation ......................................

AHM 428 ULD Operations Training and Qualification...

AHM 430 Operating of Aircraft Doors............................

AHM 431 Aircraft Ground Stability—Tipping ................
AHM 440 Potable Water Servicing ...............................

AHM 441 Aircraft Toilet Servicing.................................

AHM 450 Standardisation of Gravity Forces against wh
AHM 451 Technical Malfunctions Limiting Load on Airc
AHM 452 Bulk Compartment Load Limitation ...............

AHM 453 Handling/Bulk Loading of Heavy Items.........

AHM 454 Handling and Loading of Big Overhang Items

Chapter 5—LOAD CONTROL ..............................................

AHM 500 Load Control .................................................
AHM 501 Terms and Definitions...................................

AHM 503 Recommended Requirements for a New Dep

AHM 504 Departure Control System Evaluation Check
Airport Handling Manual

35TH EDITION, JANUARY 2015

Chapter 5—LOAD CONTROL (continued)

AHM 505 Designation of Aircraft Holds, Compartments, Bays

AHM 510 Handling/Load Information Codes to be Used on Tr

AHM 513 Aircraft Structural Loading Limitations.....................
AHM 514 EDP Loading Instruction/Report ..............................

AHM 515 Manual Loading Instruction/Report..........................

AHM 516 Manual Loadsheet ...................................................

AHM 517 EDP Loadsheet .......................................................

AHM 518 Acars Transmitted Loadsheet..................................

AHM 519 Balance Calculation Methods ..................................

AHM 520 Aircraft Equipped with a CG Targeting System .......

AHM 530 Weights for Passengers and Baggage.....................

AHM 531 Procedure for Establishing Standard Weights for Pa

AHM 533 Passengers Occupying Crew Seats ........................

AHM 534 Weight Control of Load............................................
AHM 536 Equipment in Compartments Procedure .................

AHM 537 Ballast ......................................................................

AHM 540 Aircraft Unit Load Device—Weight and Balance Co

AHM 550 Pilot in Command's Approval of the Loadsheet.......

AHM 551 Last Minute Changes on Loadsheet........................

AHM 560 EDP Exchange for Semi-Permanent Data for Chec

AHM 561 Departure Control System, Carrier's Approval Proce

AHM 562 Semi-Permanent Data Exchange Message (DEM).
AHM 565 EDP Semi-Permanent Data Exchange for New Gen

AHM 570 Automated Information Exchange between Check-i

AHM 580 Unit Load Device/Bulk Load Weight Statement ......

AHM 581 Unit Load Device/Bulk Load Weight Signal..............
AHM 583 Loadmessage ..........................................................

AHM 587 Container/Pallet Distribution Message.....................

AHM 588 Statistical Load Summary ........................................
 AHM 590 Load Control Procedures and Loading Supervision

AHM 591 Weight and Balance Load Control and Loading Sup

vi
Chapter 6—AIRSIDE MANAGEMENT AND SAFETY..........
AHM 600 Airside Management and Safety ...................
AHM 610 Guidelines for a Safety Management System

AHM 611 Airside Personnel: Responsibilities, Training

AHM 612 Airside Performance Evaluation Program .....

AHM 615 Aircraft Turnround Co-Ordination ..................

AHM 616 Guidelines for Turnround Plan.......................

AHM 619 Guidelines for Producing Emergency Respon

AHM 620 Guidelines for an Emergency Management S

AHM 621 Risk Management System for Ground Opera

AHM 630 Safe Operating Practices in Aircraft Handling

AHM 631 Safety Considerations for Aircraft Movement

AHM 632 Apron Markings and Signs ...........................

AHM 633 Guidelines for the Handling of Emergencies

During Ground Handling...............................

AHM 634 Passenger Boarding Bridge Operations ........

AHM 635 Foreign Object Damage (FOD) Prevention P

AHM 640 Human Factors Program as Part of Airside S

AHM 650 Ramp Incident/Accident Reporting ...............

AHM 652 Recommendations for Airside Safety Investig

AHM 660 Carrier Guidelines for Calculating Aircraft Gr
 Chapter 7—AIRCRAFT MOVEMENT CONTROL ................
AHM 700 Aircraft Movement Control ............................
AHM 710 Standards for Message Formats ..................

AHM 711 Standards for Message Corrections .............

AHM 730 Codes to be Used in Aircraft Movement and

AHM 731 Enhanced Reporting on ATFM Delays by the
AHM 780 Aircraft Movement Message .........................

AHM 781 Aircraft Diversion Message...........................

AHM 782 Fuel Monitoring Message .............................
AHM 783 Request Information Message.......................

AHM 784 Gate Message ..............................................

AHM 785 Handling

Airport Aircraft Initiated
ManualMovement Message (MVA).

35TH EDITION, JANUARY 2015

Chapter 8—GROUND HANDLING AGREEMENTS ........................

AHM 800 Ground Handling Agreements .................................

AHM 801 Introduction to and Comments on IATA Standard G
AHM 803 Service Level Agreement Example .........................
AHM 810 IATA Standard Ground Handling Agreement ...........

AHM 811 Yellow Pages...........................................................

AHM 813 Truck Handling.........................................................

AHM 815 Standard Transportation Documents Service Main A

AHM 817 Standard Training Agreement..................................

AHM 830 Ground Handling Charge Note ................................

 AHM 840 Model Agreement for Electronic Data Interchange (

Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIPM

AHM 900 Equipment Specifications ........................................

AHM 901 Functional Specifications .........................................

AHM 904 Aircraft Doors, Servicing Points and System Requir

Support Equipment..................................................

AIRBUS A300 B2 320-/B4/C4.............................

A300F4-600/-600C4............................................

A310–200/200C/300............................................

A318 ....................................................................

A319 ....................................................................
A320 ....................................................................

A321 ....................................................................

A330-200F................................................. ..........

A330-300.............................................................

A340-200.............................................................

A340-300.............................................................

A340-500.............................................................

A340-600.............................................................

AIRBUS A380-800/-800F ....................................

AN12B .................................................................

AN22....................................................................

viii
Chapter 9—AIRPORT HANDLING GROUND SUPPORT
AHM 904 Aircraft Doors, Servicing Points and Syste
Support Equipment (continued)

AN24.........................................................

AN26.........................................................

AN28.........................................................

AN30.........................................................

AN32.........................................................
ATR42 100/200 ........................................

ATR72 ......................................................

AVRO RJ70..............................................

AVRO RJ85..............................................

AVRO RJ100............................................

B707–320B/320C .....................................

B727—100/100C......................................

B727-200..................................................

B737-100..................................................

B737–200/200C........................................

B737-300, 400, -500.................................

B737-400..................................................

B737-500..................................................

B737-600, -700, -700C.............................

B737-700..................................................

B737-800..................................................
B737-900..................................................
 B747–100/200/300 ...................................

B747–100 SF/200C/200F.........................

B747–400/400C........................................

B747 SP ...................................................

B757–200.................................................

B757–300.................................................
Airport Handling Manual

35TH EDITION, JANUARY 2015

Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIP

AHM 904 Aircraft Doors, Servicing Points and System Req
Support Equipment (continued)

B767—200/200 ER .............................................

B767—300/300 ER .............................................

B767—400 ER ....................................................
B777–200/200 LR ...............................................

B777–300/300 ER ...............................................

B787–8 ................................................................

BAC 1-11–400 SERIES.......................................

BAC 1-11–500 SERIES.......................................

BAe ATP (J61) ...................................................

BAe (H.S.)—748..................................................

C-212...................................................................

CL-44...................................................................

CL-65 (CRJ 100/200) ..........................................

 CN-235 ................................................................

CARAVELLE ......................................................

DC8–40/50 F SERIES.........................................

DC8–61/61 F .......................................................

DC8–62/62 F .......................................................

DC8–63/63 F .......................................................
DC9–15/21 ..........................................................

DC9–32 ...............................................................

DC9–41 ...............................................................

DC9–51 ...............................................................

DC10–10/10 CF ..................................................

DC10–30/40, 30/40 CF .......................................

DHC-7..................................................................
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x
Chapter 9—AIRPORT HANDLING GROUND SUPPORT
AHM 904 Aircraft Doors, Servicing Points and Syste
Support Equipment (continued)

EMBRAER EMB-120–BRASILIA .............

EMBRAER EMB-135 Regional Models....

EMBRAER EMB-140 Regional Models....

EMBRAER EMB-145 Regional Models....

Embraer 170.............................................

Embraer 175.............................................

Embraer 190.............................................

Embraer 195.............................................

F-27 MK-200 ............................................

F-27 MK-400/600 .....................................

F-27 MK-400 M ........................................

F-27 MK-500 C.........................................

F-27 MK-500 F .........................................

F-28 MK 1000/1000C/3000/3000C ..........

F-28 MK 2000/4000..................................

FOKKER 50 (F27 Mk 050).......................

FOKKER 50 (F27 Mk 0502) .....................

FOKKER 70 (F28 Mk 0070) .....................

FOKKER 100 (F28 Mk 0100)...................

FOKKER 100 (F28 Mk 0100)...................

 IL-18 .........................................................

IL-62 .........................................................

IL-62M ......................................................

IL-76T .......................................................

IL-86 .........................................................

IL-96 .........................................................
IL-114 .......................................................

L-100/20–30 SERIES ...............................

Airport Handling Manual

35TH EDITION, JANUARY 2015

Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIP

AHM 904 Aircraft Doors, Servicing Points and System Req
Support Equipment (continued)

L1011–1/100/200/250..........................................

L1011–500...........................................................

LOCKHEED L188 ELECTRA ..............................

MD-11..................................................................

MD–80 SERIES...................................................

SAAB 2000.........................................................

SAAB SF-340 ......................................................

SHORTS 330/200 ...............................................

SHORTS 360 .....................................................

TU-134.................................................................

TU-134A ..............................................................
 TU-154.................................................................

TU-154B ..............................................................

TU-204.................................................................

YAK-40 ................................................................

YAK-42 ................................................................
AHM 905 Reference Material for Civil Aircraft Ground Suppor

AHM 905A Cross Reference of IATA Documents with SAE, CE

AHM 909 Summary of Unit Load Device Capacity and Dimen

AHM 910 Basic Requirements for Aircraft Ground Support Eq

AHM 911 Ground Support Equipment Requirements for Comp
Devices ....................................................................

AHM 912 Standard Forklift Pockets Dimensions and Characte

Support Equipment..................................................
AHM 913 Basic Safety Requirements for Aircraft Ground Sup

AHM 914 Compatibility of Ground Support Equipment with Ai

AHM 915 Standard Controls....................................................

AHM 916 Basic Requirements for Towing Vehicle Interface (H

AHM 920 Functional Specification for Self-Propelled Telescop

AHM 920A Functional Specification for Towed Passenger Stair

xii

Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQ

AHM 921 Functional Specification for Boarding/De-Boa

Reduced Mobility (PRM)...............................
AHM 922 Basic Requirements for Passenger Boarding

AHM 923 Functional Specification for Elevating Passen

AHM 924 Functional Specification for Heavy Item Lift P
AHM 925 Functional Specification for a Self-propelled

AHM 925A Functional Specification for a Self Propelled

for Bulk Cargo...............................................

AHM 926 Functional Specification for Upper Deck Cate

AHM 927 Functional Specification for Main Deck Cater

AHM 930 Functional Specification for an Upper Deck C

AHM 931 Functional Specification for Lower Deck Con

AHM 932 Functional Specification for a Main Deck Con

AHM 933 Functional

Pallet Specification of a Powered Exten
Loader.................................................
AHM 934 Functional Specification for a Narrow Body L

AHM 934A Functional Specification for a Single Platform

Loading Operations ......................................

AHM 935 Functional Specification for an Air Transport

Pallet Loader.................................................

AHM 936 Functional Specification for a Container Load

AHM 938 Functional Specification for a Large Capacity
Stanchion......................................................
AHM 939 Functional Specification for a Transfer Platfo
AHM 941 Functional Specification for Equipment Used
ULD/BULK Load ...........................................
AHM 942 Functional Specification for Storage Equipme

AHM 950 Functional Specification for an Airport Passe

AHM 951 Functional Specification for a Crew Transpor
AHM 953 Functional Specifications for a Valuable Carg
AHM 954 Functional Specification for an Aircraft Wash

AHM 955 Functional Specification for an Aircraft Nose

 AHM 956 Functional Specification for Main Gear Towb
AHM 957 Functional Specification for Nose Gear Towb
Airport
AHM 958 Handling
Functional Manual
Specification for an Aircraft Towb

35TH EDITION, JANUARY 2015

Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIPM

AHM 960 Functional Specification for Unit Load Device Trans
AHM 961 Functional Specification for a Roller System for Uni
Trucks ......................................................................

AHM 962 Functional Specification for a Rollerised Platform fo

Unit Load Devices that Interfaces with Trucks Equip
Complying with ISO 668:1988.................................

AHM 963 Functional Specification for a Baggage/Cargo Cart .

AHM 965 Functional Specification for a Lower Deck Containe

AHM 966 Functional Specification for a Pallet Dolly ...............

AHM 967 Functional Specification for a Twenty Foot Unit Loa

AHM 968 Functional Specification for Ramp Equipment Tract

AHM 969 Functional Specification for a Pallet/Container Tran

AHM 970 Functional Specification for a Self-Propelled Potabl

Servicing ..................................................................

AHM 971 Functional Specification for a Self-Propelled Lavato

Servicing ..................................................................
AHM 972 Functional Specifications for a Ground Power Unit f

AHM 973 Functional Specification for a Towed Aircraft Groun

AHM 974 Functional Specification for Aircraft Air Conditioning

AHM 975 Functional Specifications for Self-Propelled Aircraft
AHM 976 Functional Specifications for an Air Start Unit .........
 AHM 977 Functional Specification for a Towed De-Icing/Anti-

AHM 978 Functional Specification for a Towed Lavatory Serv

AHM 979 Functional Specification for a Towed Boarding/De-B

with Reduced Mobility (PRM) for Commuter-Type A

AHM 980 Functional Specification for a Self-Propelled Petrol/
Ground Support Equipment.....................................

AHM 981 Functional Specification for a Towed Potable Water

AHM 990 Guidelines for Preventative Maintenance of Aircraft

AHM 994 Criteria for Consideration of the Investment in Grou
AHM 995 Basic Unit Load Device Handling System Requirem

AHM 997 Functional Specification for Sub-Freezing Aircraft A

xiv

Chapter 10—ENVIRONMENTAL SPECIFICATIONS FOR G

AHM 1000 Environmental Specifications for Ground Han

AHM 1001 Environmental Specifications for Ground Han
AHM 1002 Environmental Impact on the Use of Ground
AHM 1003 GSE Environmental Quality Audit.................

AHM 1004 Guidelines for Calculating GSE Exhaust Em

AHM 1005 Guidelines for an Environmental Managemen

Appendix ...............................................................................

References ............................................................................
 Glossary ................................................................................

Appendix D............................................................................

Alphabetical List of AHM Titles...........................................

IATA Strategic Partners .......................................................

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