5 Ways Artificial Intelligence Enables a Productive Workforce

Artificial Intelligence (AI) was once merely a figment of the imagination. Decades ago, people
would imagine robots taking the place of humans and doing basic tasks. They would dream of
having almost everything automated for them. Numerous books, TV shows, and movies have
been created to feature modern technology.
Today, AI has become a reality. In fact, it quickly changes the ways people live their lives.
Although we are still quite far away from having robots take the place of humans,
technologically advanced machines have been developed to make life easier. Applications and
software programs for voice and facial recognition, search predictions, email filters, data
analysis, and weather forecasts are just a few. All of these technologies incorporate machine
learning that allow them to function in real time. Truly, the impact of AI in today’s world are
immense.
With this being said, there is no wonder that businesses have started using AI. Machine learning
technologies are effective at increasing productivity. AI changes the way people conduct
business, from advertising to market trend predictions to work management. AI helps people
produce quality results faster and more efficiently. Likewise, it helps them make more informed
decisions in the workplace.
Here are some ways AI enables a productive workforce:

Workflow Automation
Thanks to AI, humans no longer have to do everything on their own. Modern technology has
made automated workflow possible. It is now common for robots and industrial machines to
work alongside humans in various businesses worldwide. AI automates routine processes,
increases revenue, improves interoperability, and reduces employee burnout.
AI truly provides a lot of benefits to humans. Employee burnout, for example, can hurt clients
and/or customers, morale, and of course the bottom line. When the time spent by staff on
repetitive tasks is reduced, they can better focus on more important tasks. They can become
more productive and creative when menial tasks are done using AI algorithms.
Moreover, a more efficient cost containment can be achieved. With advanced technologies,
excellent cost containment strategies can be developed to improve operations. This, in turn,
would reduce the risks of negotiating funds for supplies or cutting overhead costs. Businesses
would be able to reduce any operational inefficiency that may result in system waste and human
errors.

Better Customer Support

AI allows for 24/7 customer service and
Good customer experience is one of the top priorities of businesses. After all, clients and
customers are their backbone. Hence, they put a lot of effort in making sure that their clients
and customers enjoy doing business with them as well as are encouraged to make a
recommendation to other people.
One of the ways AI is used for customer support is resolving problems and answering questions
as quickly and accurately as possible. Unlike humans who are susceptible to forgetting things
and making errors, machines are able to store tons of information and relay them to customers.
This reduces the odds of giving out incorrect or incomplete information as well as having a
faster turnaround.
Likewise, machines do not have the need to eat, rest, and sleep. Thus, they can provide
customer service 24/7. They are available any time of the day. They can attend to customers
through automated emails and live chat. They can even refer them to useful self-service articles
and websites.