Choices made from among two or more alternatives ✓ Define the problem? A discrepancy between the current state of affairs and some desired state. ✓ Explain the decision-making process? 1- Define the problem. 2- Identify the decision criteria. 3- Allocate weights to the criteria. 4- Develop the alternatives. 5- Evaluate the alternatives. 6- Select the best alternative. ✓ What are the types of decisions? 1- Programmed and non-programmed decisions. 2- Routine and strategic decisions. 3- Tactical (Policy) and operational decisions. 4- Organizational and personal decisions. 5- Major and minor decisions. 6- Individual and group decisions. ✓ What are the types of problems? 1- simple problems. 2- complicated problems. 3- complex problems. 4- chaotic problems. ✓ What are the perspectives on how managers make decisions? 1- Rational decision making. 2- Bounded rationality. 3- Intuitive decision making. ✓ What are the common biases and errors in decision making? 1- Overconfidence bias. 2- Anchoring bias. 3- Confirmation bias. 4- Availability bias. 5- Escalation of commitment. 6- Randomness error. 7- Risk aversion. 8- Hindsight bias.