SMART ENTERPRISE / SUN BUSINESS SERVICE APPLICATION FORM

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BRAND/PRODUCT TRANSACTION
SMART POSTPAID SMART BROADBAND SUN POSTPAID NEW CONNECT RETENTION
SUBSCRIBER'S INFORMATION
TYPE OF BUSINESS / ORGANIZATION
CORPORATION GOVERNMENT SOLE/PARTNERSHIP OTHERS (Please Specify) _____________
COMPANY/BUSINESS NAME:

BILLING ADDRESS (Building, Street, Baranggay, City/Province/Zip code):

Default delivery address

BUSINESS CONTACT NUMBER/S:

AUTHORIZED SIGNATORIES
NAME: (Last Name, Given Name, MI) TITLE / POSITION: CONTACT DETAILS
Mobile/Landline:
Email:
NAME: (Last Name, Given Name, MI) TITLE / POSITION: CONTACT DETAILS
Mobile/Landline:
Email:

PLAN DETAILS
PLAN 1 PLAN 2 PLAN 3 PLAN 4 PLAN 5 TOTAL
Monthly Recurring Fee (Base Plan + Other Services + Amort.) -
Base Plan MSF (Plan only) -
Other Services -
Lock-in -
No. of Lines -

PLAN INCLUSIONS REMARKS/ADDITIONAL

SMS (Hits) INSTRUCTIONS:
E.g. Unli All Net SMS (Indicate the MINs here for
retention)
Voice (Minutes)

Data (MB)

Consumable (Php)
Additional Services (Licenses/Apps)

DEVICE
One-time Cash-out
Monthly Device Amortization

Pre-Termination Fee

STANDARD RATES FOR SMART STANDARD RATES FOR SUN POSTPAID STANDARD RATES FOR SUN FLP
On-net SMS (to Smart) P0.50 On-net SMS (per SMS) P1.00 On-net SMS (per SMS) P1.00
Off-net SMS (per SMS) P0.50 Off-net SMS (per SMS) P1.00 Off-net SMS (per SMS) P1.00
ISMS (per ISMS) P10.00 ISMS (per ISMS) P10.00 ISMS (per ISMS) P10.00
On-net Voice (per minute) P5.00 On-net Voice (per minute) P6.00 On-net Voice (per minute) P6.00
Off-net Voice (per minute) P5.00 Off-net Voice (per minute) P6.50 Tri-net Voice (per minute) P6.50 (Smart & TNT)
IDD (per minute) $0.40 IDD (per minute) $0.10 Off-net Voice (per minute) P7.50
Data (per kB) - applicable for Smart Postpaid & Smart Bro P0.05 Data (per 15 mins) P5.00 IDD (per minute) $0.10
Data (per 15 mins) P5.00

EXPAND FOR MORE PLANS

PTF BUY-OUT (in Php)

FREEBIES

DELIVERY DETAILS (to be filled out by customer)

Complete Delivery Address

Delivery Recepient

Email of recipient for payment notice

Contact Name/Number

NEW CONNECT / RETENTION CONFORME

By signing this form, I certify that I have read, understood and accepted the SMART ENTERPRISE or SUN BUSINESS TERMS AND CONDITIONS and that all information that I have given here are true, correct and updated. I authorize Smart
Communications, Inc. to verify such information from whatever sources it may consider appropriate. SMART shall not be liable for any damage and/or inconvenience brought about by my failure to comply with the above mentioned Terms and
Conditions. It is understood that the voluntary disconnection, termination or cancellation of the service or upgrade/downgrade of subscription plan or transfer of ownership may be effected but only upon the payment of the pre-termination fee. Also,
in the case of involuntary disconnection/termination of service, the corresponding pre-termination fee shall be automatically charged to the Corporation's/Company's account. I also understand that Smart has the right to recover any amounts
provided, such as, but not limited to, (i) any subsidy provided by Smart to the Subscriber; (ii) the value of the service unit; (iii) the value of any additional concessions given by Smart (i.e. free use of Smart products and services).

Printed Name & Signature of Company Signatory Printed Name & Signature of RM/WS

DATE DATE
SMART ENTERPRISE TERMS AND CONDITIONS
The Corporate Subscriber (“Subscriber”) agrees to the provision of telecommunications services (“Service”) under the terms and conditions hereinafter contained (“Agreement”). The Subscriber shall ensure that
all its designated user/s or assignee/s with lines registered under the Subscriber’s account (“User”) shall comply with the terms and conditions of this Agreement and the Subscriber shall be responsible for the
acts and omissions by any User. SMART Communications, Inc. (“SMART”) agrees to provide the Service under the conditions stipulated herein.

1. TERMS AND CONDITIONS

This Agreement relates only to the Service provided by SMART and shall be in full force and effect from and after the actual date of approval by SMART of the application for the Service and shall continue until
the end of the contract term as indicated in the Smart Enterprise Service Application Form, unless sooner terminated as provided herein. The Subscriber may continue by renewing the Service in writing after the
said contract term by executing a Smart Enterprise Service Retention Form.

2. HARDWARE
a) This refers to all terminal equipment/unit issued by SMART connected to or used in conjunction with the Service ("Hardware"). SMART does not by this Agreement cover any representation or warranty
for any telecommunications and related equipment that are not issued by SMART.
b) Hardware issued by SMART (except iPhone units) shall be subject to a seven (7) day replacement warranty commencing on the date of delivery of the Hardware. This warranty covers inherent defects
only. After the 7-day period, the vendor’s warranty terms and conditions shall apply and all warranty claims shall be made directly to the vendor’s accredited service centers.

3. PAYMENT TERMS
a) The Subscriber shall pay all amounts due to SMART in respect of:
1) A monthly fixed fee for the Services;
2) All charges incurred in using the Service; and
3) Hardware cost, if applicable.
The fees paid or payable by the Subscriber to SMART pursuant to this Agreement shall be inclusive of all Philippine taxes.
The Value Added Tax (VAT), if any, shall be for the account of the Subscriber, provided that SMART submits its VAT registration certificate upon request for the Service and issues a duly-registered VAT official
receipt upon receipt of payment. In the event that the Subscriber will be required to withhold tax and remit the same to tax authorities, the Subscriber shall deduct the said tax from payments in relation to this
Agreement. The Subscriber shall furnish SMART with the corresponding certificate of withholding tax within twenty (20) days after the end of each quarter.
b) The Subscriber agrees and assumes full responsibility for the charges incurred on the use of the Hardware and the Service pertaining to the lines registered under the Subscriber’s account.
c) The Subscriber agrees that it shall be fully responsible for the settlement of Hardware cost, if any, subject of this Agreement. The Subscriber shall bind itself to be continuously responsible of the
Hardware cost regardless of assignments and movements of its User/s or transfer of use/ loss/ damage of the Hardware. The proper care and maintenance of the Hardware shall be the Subscriber's sole
responsibility.
d) SMART may allow the Subscriber credit for using the Service up to a certain level and SMART may set, revoke, or impose conditions on such credit limit at any time. The Subscriber may request for
an increase or decrease in the credit limit subject to SMART’s approval.
e) The Subscriber shall be liable for all outgoing calls, texts and other transactions, including those incurring roaming charges from the line regardless of who may make such calls, texts and other
transactions, including those incurring roaming charges. Nonpayment of these charges or refusal on the part of the Subscriber to pay charges arising from these calls, texts and other transactions, including
those incurring roaming charges shall be sufficient ground for SMART to discontinue the Service.
f) The Subscriber agrees to pay on or before the date specified in the Service bill (“Due Date”) all charges stated on the bill. SMART may determine the billing period. Billing statement for the Service
shall be rendered at regular intervals at the end of applicable billing cycles. Contested bills, if any, should be brought to the attention of SMART in writing within thirty (30) days from the receipt of the bill,
otherwise the Subscriber shall be deemed to have accepted the correctness or accuracy of the bill. Any disputed amount resolved in favor of the Subscriber shall be credited to the Subscriber’s account. Any
disputed amount determined to be payable to SMART shall be due within fifteen (15) days from notice of resolution of the dispute.
g) Notwithstanding the non-receipt of any bill, it shall be the Subscriber's responsibility to inform itself of the outstanding fees or charges through the designated enterprise touchpoints of SMART and
effect payment, without need of further demand on or before the Due Date.
h) The Subscriber shall be charged SMART's applicable roaming rate and the roaming service activation fee, if any, in the event that the Subscriber avails of SMART's International Roaming Service.
The International Roaming Service is active, by default, unless the Subscriber requests otherwise. In case of the latter, the Subscriber shall be responsible for notifying SMART within forty-eight (48) hours
before leaving the Philippines. SMART shall not be liable for the failure of roaming partner to provide services in the roaming area.
i) The Subscriber agrees that all payments shall be applied first to bills in arrears, including interest and penalties. The balance, if any, will be applied to the current obligation.
j) The Subscriber agrees not to transfer this Agreement or any right or interest originating therefrom, to any person or entity without prior written approval from SMART. Pending approval of such transfer,
the Subscriber shall remain liable for any all accrued fees and charges.
k) The Subscriber agrees that all cheques and other payments shall be made payable directly to SMART/authorized collection partners and any cheque payment made out, or any payment in cash made
directly, to any representative or salesman shall be invalid.

4. ADVANCE PAYMENT AND CHARGES

a) SMART may require an advance payment as a pre-requisite for providing the Service. The advance payment shall bear no interest and shall be applied to the Subscriber’s final bill upon termination of
the Service. In case the pre-payment is not sufficient to cover the final bill, SMART shall charge the Subscriber any deficiency. The balance of the advance payment, if any, shall be applied to other lines
registered under the Subscriber’s account. If there are no outstanding balances from other lines, the Subscriber may file a written request for refund within ninety (90) days from termination of the Service and
the balance of the advance payment shall be refunded to the Subscriber, without interest, within ninety (90) days from approval of the refund.
b) The Subscriber shall be charged a nominal fee for the processing of any Service modification requests including, but not limited to, plan downgrade, change in mobile identification number (MIN) or
Subscriber Identity Module (SIM) Card, Service reconnection, redelivery of Hardware/SIM.

5. LOSS OR DAMAGE OF SIM CARD

a) The security of the SIM Card and the confidentiality of the Personal Identification Number (PIN) as well as the proper care and maintenance of the SIM Card shall be the Subscriber's sole responsibility.
b) SMART, upon notification of lost SIM Card by Subscriber, shall immediately effect barring of outgoing calls / SMS/ data usage. All charges and fees accruing prior to the barring shall remain for the
account of the Subscriber. The Subscriber should immediately request for a replacement SIM Card subject to fee, if any.

6. SERVICE REDIRECTION
In case of (a) non-payment of the overdue account; or (b) exceeding the credit limit; or (c) such other cases as may be determined by SMART, SMART reserves the right, without incurring any liability and at the
Subscriber's expense, to redirect the Service partially or in full. Upon full compliance with the requirements of SMART, the Service may be restored partially or in full. Failure of the Subscriber to comply with
SMART's requirements will give SMART the option to terminate the Service permanently, subject to RA 7925 and its implementing rules, and to charge the appropriate pre-termination fee, if any.

7. TEMPORARY DISCONNECTION AND RESUMPTION OF SERVICE

a) The Subscriber may request a temporary disconnection of the Service by giving not less than seven (7) days prior written notice to SMART and by settling all amounts due to SMART. Such temporary
disconnection shall not constitute a termination of the affected line or this Agreement if it does not exceed six (6) months.
b) If the temporary disconnection is for a period of more than six (6) months, SMART reserves the right to terminate the affected line or this Agreement without prejudice to the rights of SMART including
the right to recover all amounts due from the Subscriber hereunder including, but not limited to, the pre-termination fee, together with any expense and cost (including legal costs) incurred in recovering such
amounts due and no refund of any advance payment will be made to the Subscriber.
c) The Subscriber may request for reconnection after a temporary disconnection and the contract term shall be extended for the same duration of the temporary disconnection period. SMART may
charge the appropriate reconnection fee, if any.

8. FRAUDULENT AND UNAUTHORIZED USE

If the Subscriber or any other person, at the sole discretion of SMART, is found to use the Service including special usage offerings and promotions such as unlimited voice, unlimited SMS and unlimited internet
services, for any abusive or fraudulent purpose or illegal activities, or is found to use abusive and/or indecent language to other subscribers or Company staff, or has submitted an application for Subscription
through fraudulent means or has supplied any false/wrong information in connection with such application, SMART reserves the right to immediately disconnect the Service without prior notice and/or refuse to
reconnect the Service. SMART also reserves the right to file the appropriate legal action against the erring Subscriber or person concerned, and to charge the appropriate pre-termination fee, if any.
The Subscriber’s right to use the Service is personal to the Subscriber or its Users. The Subscriber or any of its Users shall not engage in the following activities (“Unauthorized Activities”)
a) Resale or any commercial use of the Service, without the prior express written consent of SMART;
b) Utilization of the Service in bypassing or in activity/is that tend to bypass the SMART network, billing and/or traffic routing;
c) Use of the Service in prohibited services like callback, dial back, unauthorized audio text, international and national simple resale (ISR/NISR), international revenue share fraud (IRSF), premium rate
service (PRS) fraud, internet fraud, hacking, SMS spamming, SMS flooding, SMS hoax, and other similar services; or
d) Tampering, altering, modification, or unauthorized programming of the SIM Card or its digital reference.
The Subscriber shall likewise be liable to SMART for any and all compensation fee on account of any of the above Unauthorized Activities and unauthorized commercial use of the Service. The compensation
fee is payable, without any limitation from the time the Unauthorized Activity occurred until the actual cessation thereof. A penalty equivalent to one hundred fifty percent (150%) of the computed revenue losses
shall likewise be charged against the Subscriber if proven accountable for such Unauthorized Activity. For this purpose, SMART shall have the right to full access to the relevant books and all other records of
the Subscriber in order to ascertain the volume of traffic and total amount of compensation fee payable. In the absence of said record, SMART shall have sole discretion in the determination of the bypass
compensation. In addition to the Unauthorized Activities referred to above, the Subscriber undertakes not to use the Service for any activity that is contrary to morals and public policy or which violates any
ordinance, law, decree, order, regulation or treaty (“Illegal Activities”).
The Subscriber agrees to indemnify and hold SMART free and harmless from any liability, suit, or damage arising from or connected with the Subscriber’s Unauthorized Activities and/or Illegal Activities. The
Subscriber further authorizes SMART to supply any and all information requested by any law enforcement or government agency/is, or other private entities, the latter within the limits provided or by law, relative
to the Subscriber’s subscription to the Service. In which case, the Subscriber hereby irrevocably and unconditionally waives any and all its relevant remedies under the law, including but not limited to the right to
claim damages.

9. DATA PRIVACY
SMART shall, at all times, comply with the provisions of Republic Act No. 10173 or “the Data Privacy Act of 2012,” its implementing rules and regulations, and all other laws and government issuances which are
now or will be promulgated relating to data privacy and the protection of personal information. SMART, its officers, employees, agents and representative in connection with SMART’s performance of the
Agreement, shall, among others:
a) Process personal data only upon the documented instructions of the Subscriber, including transfers of personal data to another country or an international organization, unless such transfer is
authorized by law;
b) Implement measures and systems such as clear written guidelines and training modules for its employees, agents, and representatives, that will enable data subjects to exercise any and all of their
rights under the Data Privacy Act of 2012;
c) Implement such measures and systems that will allow data subjects to exercise their right to object or withhold consent to further processing as provided under the Data Privacy Act of 2012;
d) Implement such measures and systems that will allow data subjects to exercise their right to access under the Data Privacy Act of 2012;
e) Maintain proper records, and provide the Subscriber access to such records, as will allow said Subscriber to comply with the exercise by data subjects of their right to access under the Data Privacy Act
of 2012;
f) Ensure that data subjects will be able to exercise their right to rectification, modification, or blocking of data under the Data Privacy Act of 2012;
g) Determine the appropriate level of security measures, subject to, and in conjunction with, that of the Subscriber, taking into account the nature of the personal information to be protected, the risks
represented by the processing, the size of the organization and complexity of its operations, current data privacy best practices, and cost of security implementation;
h) Implement security measures for data protection (i.e., generally, the physical, organization, and technical security measures prescribed by the Data Privacy Act and its implementing rules and
regulations), including policies for evaluation, monitoring, and review of operations and security risks. These measures may include clear written guidelines, training modules for its employees, agents, and
representatives, and audit measures in relation to the (1) collection, processing, maintenance, and deletion/disposal of personal data and records; and (2) the sharing of these information, especially on the
specific persons to whom the information may be given access. Such measures shall aim to maintain the availability, integrity, and confidentiality of personal data, and prevent negligent, unlawful, or fraudulent
processing, access, and other interference, use, disclosure, alteration, loss, and destruction of personal data;
i) Implement reasonable and appropriate organizational, physical, and technical measures intended for the protection of personal information against any accidental or unlawful destruction, alteration, and
disclosure, as well as against any other unlawful processing, or for such other purposes as may be required under the Data Privacy Act of 2012 or any other applicable law or regulation;
j) Implement reasonable and appropriate measures to protect personal information against natural dangers such as accidental loss or destruction, and human dangers such as unlawful access,
fraudulent misuse, unlawful destruction, alteration, and contamination;
k) Ensure that its employees, agents, and representatives who are involved in the processing of personal information operate and hold personal information under strict confidentiality. This obligation shall
continue even after their transfer to another position or upon termination of their employment or contractual relations;
l) Not to engage another processor without prior instruction from the Subscriber: Provided, that any such arrangement shall ensure that the same obligations for data protection under this document are
implemented, taking into account the nature of the processing;
m) In case of data breach, promptly notify the Subscriber within twenty-four (24) hours or earlier from the time of discovery, to enable said Subscriber to notify the National Privacy Commission and the
affected data subject or subscriber within the period prescribed under the Data Privacy Act of 2012, when sensitive personal information that may, under the circumstances, be used to enable identity fraud are
reasonably believed to have been acquired by an unauthorized person, and the Subscriber, SMART, or the National Privacy Commission believes that such unauthorized acquisition is likely to give rise to a real
risk of serious harm to any affected data subject or subscriber;
n) Promptly inform the Subscriber if, in its opinion, any instructions of the Subscriber violates, or may be construed to violate, any provision of the Data Privacy Act of 2012 or any other issuance of the
National Privacy Commission;
o) Assist the Subscriber in ensuring compliance with the Data Privacy Act of 2012, its implementing rules and regulations, other relevant laws, and other issuances of the National Privacy Commission,
taking into account the nature of processing and the information available to SMART;
p) At the choice of the Subscriber, delete, destroy, or return all personal data to the former after the end of the provision of services relating to the processing: Provided, that this includes deleting or
destroying existing copies unless storage is authorized by the Data Privacy Act of 2012 or another law;
q) Make available to the Subscriber all information necessary to demonstrate compliance with the obligations laid down in the Data Privacy Act of 2012, and allow for and contribute to audits, including
inspections, conducted by the Subscriber or another auditor mandated by the latter; and
r) Include all the foregoing in the privacy and security policy of SMART.

10. EXCLUSION FROM LIABILITY

SMART shall not be liable for any loss, costs, compensation, damage or liability to the Subscriber or any third party arising directly or indirectly out of or in connection with the provision or use of the Service
including, without prejudice to the generality of the foregoing, any loss, costs, compensation, damage or liability to the Subscriber or third parties caused by:
a) any delay, interruption, or termination of the Service, whether caused by administrative error, technical, mechanical, electrical, or
electronic fault or difficulty or any other reason or circumstances beyond SMART's control (including, but not limited to, acts of God, strike, labor disputes, fire, disturbance, action of government, atmospheric
conditions, lightning, interference or damage by third parties or any change in legislation):
b) any inaccuracy or omission, lack of clarity, interference in, misdirection or destruction of any information transmitted to or from the Subscriber howsoever caused;
c) theft or unauthorized use of the Hardware/SIM Card or any loss, costs, damages, or compensation incurred by or payable to any third party by the Subscriber;
d) any inherent defect in the Hardware or any defect or damage to the Hardware resulting from use other than in the normal and customary manner, subject to the warranties provided in Section 2(b); or
e) transmission or non-transmission of any illegal, false, misleading, derogatory, libelous, obscene or vulgar messages or information.

11. DISCONNECTION OR TERMINATION OF THE SERVICE

a) SMART may temporarily suspend or terminate the Service without prior notice if:
1) The Subscriber fails to pay promptly any amount due and payable hereunder;
2) The Subscriber commits a breach of any of the terms of this Agreement; or
3) The Subscriber becomes bankrupt, fails to pay its debts as they fall due or any of its assets becomes subject to any form of winding up, administration, receivership, insolvency proceedings or it
enters into any arrangements with its creditor generally.
Corporate Subscription Terms & Conditions

The following terms and conditions shall govern the supply of the Sun Cellular services to the Subscriber by Digitel Mobile Philippines, Inc. (DMPI) and shall take effect from the date of activation of subscription:

1. Scope of Services

Sun Cellular services consist of voice calls, data, Value Added Services (VAS) as well as Sun Business Solutions services, hereinafter referred to as “Services”. The availability and use of the Services shall be
subject to the approved subscription plan as well as the terms and conditions herein provided, and any amendments thereto.

2. Subscription to Sun Cellular Services

Subscription to Sun Cellular Services shall commence upon DMPI’s approval of Subscriber’s application for subscription and the payment of the applicable charges. The charges may include, but are not limited
to, registration fees, one (1) month advance Monthly Service Fee deposit, and other charges as DMPI may deem applicable and/or as approved by the National Telecommunications Commission (NTC). DMPI
shall have the sole right to apply the deposit against any unsettled liabilities of the Subscriber.

3. Fees for Services

Upon activation of Subscriber’s account up to its termination, as provided for below, Subscriber shall be liable for the following: (i) a Monthly Service Fee based on the subscribed plan/service, (ii) usage charges
for Services availed of, and (iii) any applicable fees, tolls, charges and taxes.

All Services shall be subject to the approved rates prevailing at the time that they were made or availed of. Rates may be changed without prior notice subject only to the approval by the NTC. A change in rates
is applicable on and from its effective date notwithstanding the fact that the Subscriber may have been billed and/or has paid in advance under the previous rate.

Any Subscriber-initiated modification of the account e.g. subscription plan downgrade, transfer of ownership, etc. shall be subject to approval by DMPI which reserves the right to charge a nominal fee for
processing such changes.

4. Billing and Payment Terms

a. The Subscriber agrees to pay all charges specified in the monthly billing statement on or before the due date specified therein. Failure or refusal of the Subscriber to pay any outstanding charges before the
due date shall entitle DMPI to charge applicable interest and/or penalties, as well as to exercise its right, even without prior notice, to effect a redirection or disconnection of Services without any liability to DMPI.
b. The billing statement shall be delivered to Subscriber’s billing address. In case the Subscriber fails to receive the billing statement, it shall be the Subscriber’s responsibility to inquire and be informed of the
outstanding fees and/or charges through the Sun Cellular Customer Care Hotline or at any of The Sun Shops, and to pay the outstanding charges without further demand on or before the due date.
c. Payments shall be applied first to any charges in arrears, including interest and penalties and the balance, if any, will be applied to the current obligation.
d. Payments may be made at any of the The Sun Shops, accredited business centers or payment facilities. However, any overdue account must be paid only at DMPI’s Head Office or at any of The Sun
Shops. Payments made through any of the payment facilities other than through The Sun Shops shall be credited to the Subscriber’s account only upon confirmation of payment by DMPI.
e. Should the Subscriber contest any charges appearing on a billing statement, he/she must file a complaint with DMPI within sixty (60) days from the date of the Statement of Account reflecting the disputed
charges. Failure of the Subscriber to file a complaint within the said period shall be deemed an acceptance of the accuracy and correctness of the charges and fees mentioned in the billing statement and a
waiver by the Subscriber to contest any charges or perceived inaccuracies appearing therein. Subscriber shall still pay the whole amount due while the contested charges are being investigated. Any excess or
erroneous charging shall be credited to Subscriber’s account on the next billing statement.
f. Subscriber understands and agrees that for Services availed of which involve other networks or providers, such as but not limited to international roaming charges and VAS, the charges and/or fees for the
same may not be readily available. Foregoing notwithstanding, Subscriber agrees to pay for the same when they become due.

5. Credit Limit

DMPI shall assign the Subscriber with a credit limit for each subscribed Service. The credit limit is an indicative amount of all outstanding billed and/or unbilled charges and fees, that when attained may cause
the redirection of the Service (meaning, only incoming calls and SMS shall be available). DMPI shall have no obligation nor can it be compelled to effect a redirection of Services once the credit limit is reached.
Subscriber agrees to pay for all charges and fees whether it is within or in excess of the credit limit. The Subscriber must first settle all outstanding accounts in order to avail of the Services and prevent the
temporary disconnection (meaning, no incoming and outgoing calls and SMS) or permanent disconnection (i.e. cancellation of account) of the Services. Any redirection or disconnection of Service shall be
effected without need of prior notice and liability to DMPI.

6. Equipment

All equipment used by the Subscriber to connect to and avail of Sun Cellular Services should be compatible with Sun Cellular’s network and systems infrastructure and should be authorized by DMPI in writing
prior to use. The use of any unauthorized equipment to access Sun Cellular Services is strictly prohibited and shall be sufficient cause for the immediate disconnection of the Service without need of prior notice
and liability to DMPI.

Any handset/equipment provided by DMPI to the Subscriber arising from the Sun Cellular subscription is locked to the Sun Cellular network. The Subscriber shall be responsible for the repair and maintenance
of the mobile telephone handset. Any handset defect shall be subject to the applicable warranty terms and conditions of the handset manufacturer.

7. Subscriber’s Obligations

a. It is the Subscriber’s responsibility to secure and safely keep the SIM card, cellular telephone handset and/or modem when provided by DMPI, as well as PIN and PUK codes and password. DMPI shall not
be liable in cases where other people other than the Subscriber are able to access and use the Service. All services made through and/or terminating to the subscribed Service are deemed to have been made
or authorized by the Subscriber, unless DMPI determines otherwise through sufficient documents submitted by Subscriber.
b. In cases where the Subscriber’s mobile telephone handset, SBW Kit and/or SIM card are lost or stolen, the Subscriber must inform DMPI of the same through its Hotline (dial “02-3958000 from any phone
or “200” toll-free from any Sun Cellular phone) as soon as possible. However, it is understood that the Subscriber shall be liable for all charges made on the Sun Cellular line until the time that the Subscriber
reported the loss. DMPI shall not replace any lost, stolen or damaged telephone handset, SBW Kit or any of its components.
c. The Subscriber shall not assign, mortgage or encumber this agreement and any of the rights emanating therefrom, nor shall he/she sell, pledge or mortgage the cellular line, without the prior written consent
from DMPI. Any transaction made without DMPI’s prior written consent shall be null and void and DMPI shall have the right, without incurring any liability, to disconnect the service or terminate this agreement.
d. Should the Subscriber require International Roaming Service, a request must be made at least two (2) working days prior to Subscriber’s departure date. The Subscriber shall be charged applicable roaming
rate charges and may also be charged roaming activation fees, whenever applicable. DMPI reserves the right to restrict the use of the International Roaming Service.
e. In case of Subscriber’s voluntary termination of subscription, a written request for termination must be submitted to DMPI. DMPI policies on termination of subscription shall apply including, but not limited
to, the payment of all accrued/outstanding charges and pre-termination fees, if applicable. In the absence of such written request for termination, it is understood that subscription to Sun Cellular Services
continues and remains valid and that DMPI shall have the right to continue charging and Subscriber shall continue to be liable for all applicable fees, including but not limited to the Monthly Service Fee
regardless of whether Services were availed.

8. Redirection/Disconnection of Services

a. Other than the aforementioned instances where redirection or disconnection of Services may apply, Sun Cellular reserves the right to redirect or disconnect temporarily or permanently the Services without
need for prior notice in any of the following instances: (i) unauthorized connection of telecommunications equipment/device, (ii) use of the service for any unlawful or fraudulent, illicit or mischievous purpose as
determined solely by DMPI, or any usage beyond the ordinary manner of making personal texts or calls; (iii) use of the Services for any activity/service, whether or not prohibited under Philippine law, which
defrauds or tends to defraud DMPI or interferes with the delivery of Services to its subscribers, as determined solely by DMPI, including but not limited to, International Simple Resale (ISR), Call Back or any
alternative calling procedure that prevents DMPI from imposing and/or collecting the applicable charges and fees; (iv) emission of signals interfering with Sun Cellular’s Network; (v) any similar or analogous
instances; or (vi) violation of any DMPI policies or procedures, including but not limited to DMPI’s Fair Use Policy.

In the event that the Service was used for any illegal or unauthorized activity as determined solely by DMPI, the Subscriber shall pay 150% of the appropriate revenue that DMPI should have collected.
Subscriber shall also be liable for all other claims by DMPI’s interconnect partners affected by the illegal or unauthorized activity.
b. Should the Services be redirected or temporarily disconnected by Sun Cellular for any reason, the Subscriber shall still be liable for all applicable charges and/or fees, including but not limited to the Monthly
Service Fee, etc., during the period of Service redirection or disconnection.
c. A service that has been redirected shall escalate to a temporary disconnection should the Subscriber fail to settle all outstanding charges. A temporary disconnection shall become permanent should the
Subscriber fail to settle the account within a period of thirty (30) days from the date when the temporary disconnection was implemented.
d. Neither DMPI nor its directors, officers and employees shall be liable for any liability, loss or damage arising from the redirection, temporary or permanent disconnection of the Services. Any barring,
temporary or permanent disconnection of the Service shall be without prejudice to DMPI’s rights to recover all amounts due from the Subscriber and to avail itself of any remedies under the law.
e. In case of delinquency in any or all of the existing or subsequent Sun Cellular subscriptions under the name of Subscriber, DMPI has the right to redirect or disconnect any or all of the said lines, regardless
of whether the redirected or disconnected lines are current or active in status.
f. For Corporate Subscribers, Subscriber agrees that any and all amounts owed by the Subscriber to DMPI pursuant to any telecommunications service agreement or any other agreement between the parties
shall be offset against any amount payable by any of the JG Summit Group of Companies to the Subscriber, its affiliates or subsidiaries pursuant to or arising from any agreement between said JG Summit
Group Company and the Subscriber, its affiliate or subsidiaries. The Subscriber, however, shall not have a similar right.

9. Pre-termination

Subscriber agrees to keep and maintain the Sun Cellular subscription active for a period of at least 12/24/30 months (referred to as the “Holding Period”) depending on the subscribed Service starting from the
date of approval of the subscription. Should Subscriber pre-terminate the subscription or should the subscription be permanently disconnected by DMPI for any cause as provided for herein before the expiration
of the Holding Period, Subscriber shall pay DMPI the applicable pre-termination fee for the pre-terminated Service.

For Sun Cellular mobile telephone Services, the pre-termination fee shall be as follows:

• For those under 24 months Holding Period : Pre-termination Fee

• Active Sun Cellular subscription for 12 months or less: Handset Solo Price +P5,000.00
• Active Sun Cellular subscription for more than 12 months : Handset Solo Price +P7,500.00
• For those under 30 months Holding Period
• Active Sun Cellular subscription for 15 months or less : Handset Solo Price + P9,500.00
• Active Sun Cellular subscription for more than 15 months: Handset Solo Price e+ P6,500.00

For Line Only subscription (where no handset is availed), an administrative fee of P1,000.00 shall be charged if the subscription is terminated within 3 months from release/claim of the Postpaid SIM. Handset
Solo Price refers to Sun Cellular’s list price of the handset at the time of activation or renewal of subscription.

Payment of the pre-termination fee shall however be without prejudice to the collection of all accrued charges up to the time of pre-termination. The subscriber shall be furnished with a final statement of
account, which shall be due and demandable upon receipt. An account shall be considered closed only upon full payment of all charges.

10. Downgrading

Subscriber agrees not to downgrade the subscription plan at any time before the expiration of the Holding Period. Should Subscriber downgrade within the Holding Period, Subscriber shall pay the applicable
downgrading fee for the particular Service subscription.
• For those under 24 months Holding Period : Pre-termination Fee
• Active Sun Cellular subscription for 12 months or less: Handset Solo Price +P5,000.00
• Active Sun Cellular subscription for more than 12 months : Handset Solo Price +P7,500.00
• For those under 30 months Holding Period
• Active Sun Cellular subscription for 15 months or less : Handset Solo Price + P9,500.00
• Active Sun Cellular subscription for more than 15 months: Handset Solo Price e+ P6,500.00

For Line Only subscription (where no handset is availed), an administrative fee of P1,000.00 shall be charged if the subscription is terminated within 3 months from release/claim of the Postpaid SIM. Handset
Solo Price refers to Sun Cellular’s list price of the handset at the time of activation or renewal of subscription.

Payment of the pre-termination fee shall however be without prejudice to the collection of all accrued charges up to the time of pre-termination. The subscriber shall be furnished with a final statement of
account, which shall be due and demandable upon receipt. An account shall be considered closed only upon full payment of all charges.

10. Downgrading

Subscriber agrees not to downgrade the subscription plan at any time before the expiration of the Holding Period. Should Subscriber downgrade within the Holding Period, Subscriber shall pay the applicable
downgrading fee for the particular Service subscription.

For downgrading on the Sun Cellular mobile telephone service, Subscriber shall pay the difference of the handset price, on the subscribed plan and the intended lower subscription plan, based on the handset
prices offered at the time of activation or renewal of subscription.

11. Historical Data

Subscriber understands and agrees that DMPI may, upon lawful order of a competent authority, reproduce or disclose its available historical data concerning calls or texts from or to the Subscriber’s telephone
line without the knowledge or consent of or even against the will of the Subscriber. The Subscriber shall hold DMPI or its directors, officers and employees free and harmless from any cause of action, liability or
claim by reason of or in connection with the reproduction or disclosure of such historical data.

12. Miscellaneous

a. The specific terms and conditions of the particular Sun Cellular Service/product (such as but not limited to Group Plan, Fixed Load Plan, 24/7 Unlimited Services, IDD Top 10 Service, Business Solutions
Services, etc.) that Subscriber may choose to avail of shall form integral part of the terms and conditions stipulated herein.
b. DMPI does not warrant that the Services shall at all times be available, uninterrupted, error free or conform to any reliability or performance standards. Subscriber also understands and agrees that Sun
Cellular Services are available only in areas where Sun Cellular has network coverage. The Subscriber shall hold DMPI free and harmless from any liability arising from the non-availability of the Service or
inability to access the Service.
c. DMPI shall not be liable for any direct, indirect, consequential, or other damages or losses resulting from the use or failure of the Sun Cellular service, or for any loss, damage, theft, or misuse of the Sun
Cellular SIM, or any handset or modem used as part of the Sun Cellular service.
d. Except as otherwise provided herein, DMPI does not expressly or impliedly warrant the reliability, condition or merchantability of the information or communication provided or accessed through the Sun
Cellular service for any particular use or purpose.
e. DMPI reserves the right to amend these terms and conditions at any time with or without prior notice.
f. These terms and conditions shall be construed in accordance with the laws of the Republic of the Philippines. All suits involving the Sun Cellular Service shall be filed exclusively with the proper courts of
Quezon City, Metro Manila, Philippines.

Sun Cellular Products/services

A. Group Plan

Group Plan allows a registered group of Sun Cellular Subscribers to share among themselves the aggregate monthly consumable allowances for voice and/or short messaging services

For Subscribers availing of the Group Plan, the following terms and conditions shall likewise apply:

1. Group Plan 999 and Group Plan 699 shall be composed of a Primary Subscriber and a maximum of two (2) members. Group Plan 899 shall be composed of a Primary Subscriber and one (1) member.
2. Only the Primary Subscriber can request for the modification, addition/deletion of services or the dissolution of the Group. Member/s will only be allowed to report the lost handset and SIM for temporary
disconnection.
3. The Primary Subscriber and the member/s (the “Group”) shall be treated as a single account and shall receive only one (1) billing statement containing all the details of transactions made per mobile
number. The billing statement shall be sent to the Primary Subscriber who shall be solely liable to DMPI for the payment of all applicable fees and charges of the Group.
4. For Group Plans 999 and 899, the Primary Subscriber and the members shall share the aggregate Monthly Service Fee (MSF) consumables/allowances for voice services and the free SMS, without specific
allocation. For Group Plan 699, the Primary Subscriber and the members shall share the aggregate Monthly Service Fee (MSF) consumable/allowances for voice services.
5. The Group shall be subject to the same state of subscription (i.e., if one is redirected, the rest shall be redirected, etc.)
6. The Group shall have only one (1) profile (i-Text or i-Speak) and Unlimited service option (Call & Text Unlimited, Daylite Call & Text Unlimited or Text Unlimited), if requested. The Group shall also be
covered by a single Holding Period of 24 months or 30 months based on the longest Holding Period of the handsets availed.
7. Enrollment to any additional service (GPRS, IDD, IDD 10, International Roaming, Voicemail, Fax & Data, etc.) shall be on a per line basis. Applicable fees shall be charged accordingly.
8. Upgrading or downgrading of a Group Plan shall not be allowed.
9. Credit limit for Group Plan 999 shall be at P4,000.00, for Group Plan 899 it shall be at P3,500.00 and for Group Plan 699 it shall be at P3,000.00. Credit limit may be changed upon approval by Sun
Cellular.
10. Existing individual plans within the holding period shall not be allowed to convert to Group Plans.
11. In case of Group dissolution:
Within the Holding Period. The Primary Subscriber shall pay pre-termination charges for all the members in the Group. Members can retain their subscription under an individual account subject to submission of
required documents and approval by Sun Cellular.
Beyond the Holding Period. Members can migrate to any individual plan subject to submission of required documents, payment of applicable fees and approval of Sun Cellular.
12. There must always be a Primary Subscriber and at least one (1) member in a Group. A Primary Subscriber may be replaced without dissolution of the Group subject to submission of required documents by
the new Primary Subscriber and prior approval thereof by Sun Cellular. Provided the Group is not dissolved, a member may migrate to any individual plan subject to submission of required documents, payment
of applicable fees and approval by Sun Cellular.
13. The Primary Subscriber warrants that all members in the Group are aware of and shall abide by all the foregoing terms and conditions.

B. Fixed Load Plan

Fixed Load Plan (FLP) allows a postpaid Sun Cellular Subscriber (referred to as the Primary Subscriber) to provide a monthly fixed prepaid load to pre-registered Sun Cellular Subscribers (referred to as FLP
Subscribers).

For Subscribers availing of the Fixed Load Plan, the following terms and conditions shall likewise apply:

1. On the date of approval of enrollment to the FLP and every month thereafter (FLP Load Cycle) until termination, Sun Cellular shall credit to the FLP Subscriber’s account a monthly fixed load, which shall be
valid until the next loading period. Any unused monthly fixed load shall automatically expire at the end of the FLP Load Cycle. The monthly fixed load shall be credited to the FLP Subscriber’s account only at a
fixed date every month.
2. Should the FLP Subscriber consume all the monthly fixed load before the end of the FLP Load Cycle, he/she may still avail of the Sun Cellular prepaid services by loading or topping-up the account with any
of the Sun Cellular Prepaid variants. The top-up load shall follow the expiration date of the applicable prepaid variant, but the FLP Load Cycle shall continue to run.
3. The Primary Subscriber agrees to maintain the same profile and load type for a period of at least six (6) months from the date of approval of enrollment under the FLP. The FLP Subscriber may change the
profile and/or load type only after the 6-month period and upon payment of the applicable administrative fee.
4. The Primary Subscriber agrees to keep and maintain the FLP Primary Account active for a period of at least twenty-four (24) months (referred to as the “Holding Period”) starting from the date of approval of
enrollment to the FLP. The Primary Subscriber’s Holding Period shall be separate and distinct from each of the FLP Subscribers’ Holding Period, which shall be twenty-four (24) months from date of approval of
enrollment of the particular FLP Subscriber. Consequently, the Primary Subscriber’s Holding Period will run independently from that of the FLP Subscribers’.
5. Should the Primary Subscriber request for pre-termination of the Primary Account or should the Primary Account be permanently disconnected by Sun Cellular for cause before the expiration of the Primary
Subscriber’s Holding Period, all of the FLP subscription/s will be automatically terminated and the Primary Subscriber will be charged with the applicable pre-termination fees for the Primary Account and also for
each of the FLP subscriptions. Should the Primary Subscriber terminate the account after the expiration of the Primary Account’s Holding Period, all of the FLP subscriptions will also be automatically terminated
and the Primary Subscriber will only be charged with pre-termination fees for the FLP subscription/s. Upon termination of the Primary Account and/or FLP subscription (whether within or outside of the holding
period), the FLP Subscriber shall have the option to migrate to a regular prepaid account. Should the Primary and/or FLP subscription/s be pre-terminated or should the Primary and/or FLP subscription/s be
permanently disconnected by Sun Cellular before the expiration of the Primary and/or FLP subscription Holding Period, the pre-termination charges for each pre-terminating Primary and/or FLP subscription shall
be as provided for in Clause 9 (Pre-Termination) of the subscription terms and conditions.
6. Primary Subscriber agrees not to downgrade any of the FLP subscriptions at anytime before the expiration of the Holding Period. Should the Primary Subscriber downgrade any of the FLP subscription
within the Holding Period, the Primary Subscriber shall pay downgrading charges for each FLP subscription to be downgraded as follows:

• FLP Subscription 12 months or less : P8,000.00

• FLP Subscription of more than 12 months: P5,000.00