Global BPO Industry Market Research Report

Global BPO Industry Market Research Report

Summary:

Based on the BPO chain, this report mainly elaborates the definition, types, applications and major
players of BPO market in details. Deep analysis about market status (2014-2019), enterprise
competition pattern, advantages and disadvantages of enterprise products, industry development
trends (2019-2026), regional industrial layout characteristics and macroeconomic policies,
industrial policy has also been included. From raw materials to downstream buyers of this industry
will be analyzed scientifically, the feature of product circulation and sales channel will be presented
as well. In a word, this report will help you to establish a panorama of industrial development and
characteristics of the BPO market.

This is only a sample. The data in sample is not real. And the final report might be different from
the sample.

Highlight-Key Points

Item 2018 2026

Global Revenue
XX XX
(M USD)

North America: XX% North America: XX%

Europe: XX% Europe: XX%
China: XX% China: XX%
Regional Share
Japan: XX% Japan: XX%
(% revenue basis)
Middle East and Africa: XX% Middle East and Africa: XX%
India: XX% India: XX%
South America: XX% South America: XX%

Finance & Accounting: XX% Finance & Accounting: XX%

Customer Services: XX% Customer Services: XX%
Major Types of BPO Market
HR Outsourcing: XX% HR Outsourcing: XX%
Share
(% revenue basis) KPO: XX% KPO: XX%
Procurement Outsourcing: Procurement Outsourcing:
XX% XX%
Manufacturing: XX% Manufacturing: XX%
Telecommunications & Telecommunications &
Technology: XX% Technology: XX%
Major Application Share
Banking: XX% Banking: XX%
(% revenue basis)
Insurance & Finance Services: Insurance & Finance Services:
XX% XX%
Retail: XX% Retail: XX%
 Global BPO Industry Market Research Report

Top 3: XX%
Top 5: XX%
Major Vendors Share in 2018 Accenture: XX%
(% revenue basis)
Capgemini: XX%
Genpact: XX%
CAGR (%)
Value: XX%
2019-2026

Highlights-Regions

The BPO market can be split based on product types, major applications, and important regions as
follows:
 North America
 Europe
 China
 Japan
 Middle East & Africa
 India
 South America
 Rest of the World

Highlights-Players

Major Players in BPO market are:

 Accenture
 Capgemini
 Genpact
 IBM
 Tata Consultancy Services
 3i Infotech
 Intelenet Global Services
 Global BPO Industry Market Research Report

 Hewlett-Packard Co.
 Aon plc
 EXLService Holdings Inc.
 Aegis Ltd.
 Wipro Ltd.
 Xerox Corp.
 Convergys Corp.
 NCO Financial Systems Inc.
 …

Highlights-Types

Most important types of BPO products covered in this report are:

 Finance & Accounting
 Customer Services
 HR Outsourcing
 KPO
 Procurement Outsourcing
 …

Highlights-Applications

Most widely used downstream fields of BPO market covered in this report are:
 Manufacturing
 Telecommunications & Technology
 Banking
 Insurance & Finance Services
 Retail
 Others
Global BPO Industry Market Research Report
 Global BPO Industry Market Research Report

Table of Content

1 BPO Introduction and Market Overview

1.1 Objectives of the Study
1.2 Definition of BPO
1.3 BPO Market Scope and Market Size Estimation
1.3.1 Market Concentration Ratio and Market Maturity Analysis
1.3.2 Global BPO Value and Growth Rate from 2014-2026
1.4 Market Segmentation
1.4.1 Types of BPO
1.4.1.1 Finance & Accounting Overview
1.4.1.2 Customer Services Overview
1.4.1.3 ...
1.4.2 Applications of BPO
1.4.2.1 Manufacturing of BPO
1.4.2.2 Telecommunications & Technology of BPO
1.4.3 Research Regions
1.4.3.1 North America BPO Value and Growth Rate (2014-2019)
1.4.3.2 Europe BPO Value and Growth Rate (2014-2019)
1.4.3.3 China BPO Value and Growth Rate (2014-2019)
1.4.3.4 Japan BPO Value and Growth Rate (2014-2019)
1.4.3.5 Middle East & Africa BPO Value and Growth Rate (2014-2019)
1.4.3.6 India BPO Value and Growth Rate (2014-2019)
1.4.3.7 South America BPO Value and Growth Rate (2014-2019)
1.5 Market Dynamics
1.5.1 Drivers
1.5.1.1 Emerging Countries of BPO
1.5.1.2 Growing Market of BPO
1.5.2 Limitations
1.5.3 Opportunities
1.6 Industry News and Policies by Regions
1.6.1 Industry News
1.6.2 Industry Policies
2 Industry Chain Analysis
2.1 Major Players of BPO
2.1.1 Major Players Business Distribution Regions and Market Share of BPO in 2018
2.1.2 Major Players Service Types in 2018
2.2 BPO Business Cost Structure Analysis
2.2.1 Business Cost Structure of BPO
2.2.2 Labor Cost of BPO
2.3 Market Channel Analysis of BPO
 Global BPO Industry Market Research Report

2.4 Major Downstream Customers of BPO Analysis

3 Global BPO Market, by Type
3.1 Global BPO Value and Market Share by Type (2014-2019)
3.2 Global BPO Value and Growth Rate by Type (2014-2019)
3.2.1 Global BPO Value and Growth Rate of Finance & Accounting
3.2.2 Global BPO Value and Growth Rate of Customer Services
3.2.3 …
4 BPO Market, by Application
4.1 Downstream Market Overview
4.2 Global BPO Consumption Value and Market Share by Application (2014-2019)
4.3 Global BPO Consumption and Growth Rate by Application (2014-2019)
4.3.1 Global BPO Value and Growth Rate of Manufacturing (2014-2019)
4.3.2 Global BPO Value and Growth Rate of Telecommunications & Technology (2014-
2019)
4.3.3 …
5 Global BPO Value by Region (2014-2019)
5.1 Global BPO Value and Market Share by Region (2014-2019)
5.2 Global BPO Value and Gross Margin (2014-2019)
5.3 North America BPO Value and Gross Margin (2014-2019)
5.4 Europe BPO Value and Gross Margin (2014-2019)
5.5 China BPO Value and Gross Margin (2014-2019)
5.6 Japan BPO Value and Gross Margin (2014-2019)
5.7 Middle East & Africa BPO Value and Gross Margin (2014-2019)
5.8 India BPO Value and Gross Margin (2014-2019)
5.9 South America BPO Value and Gross Margin (2014-2019)
5.10 France HR Outsourcing Value and Gross Margin (2017-2018)
6 Competitive Landscape
6.1 Competitive Profile
6.2 Accenture
6.2.1 Company Profiles
6.2.2 BPO Service Introduction
6.2.3 Accenture Value, Gross and Gross Margin 2014-2019E
6.2.4 Accenture Market Share of BPO Segmented by Region in 2018
6.3 Capgemini
6.3.1 Company Profiles
6.3.2 BPO Service Introduction
6.3.3 Capgemini Value, Gross and Gross Margin 2014-2019E
6.3.4 Capgemini Market Share of BPO Segmented by Region in 2018
6.4 Genpact
6.4.1 Company Profiles
 Global BPO Industry Market Research Report

6.4.2 BPO Service Introduction

6.4.3 Genpact Value, Gross and Gross Margin 2014-2019E
6.4.4 Genpact Market Share of BPO Segmented by Region in 2018
6.5 IBM
6.5.1 Company Profiles
6.5.2 BPO Service Introduction
6.5.3 IBM Value, Gross and Gross Margin 2014-2019E
6.5.4 IBM Market Share of BPO Segmented by Region in 2018
6.6 Tata Consultancy Services
6.6.1 Company Profiles
6.6.2 BPO Service Introduction
6.6.3 Tata Consultancy Services Value, Gross and Gross Margin 2014-2019E
6.6.4 Tata Consultancy Services Market Share of BPO Segmented by Region in 2018
6.7 3i Infotech
6.7.1 Company Profiles
6.7.2 BPO Service Introduction
6.7.3 3i Infotech Value ($), Gross and Gross Margin 2014-2019E
6.7.4 3i Infotech Market Share of BPO Segmented by Region in 2018
6.8 Intelenet Global Services
6.8.1 Company Profiles
6.8.2 BPO Service Introduction
6.8.3 Intelenet Global Services Value, Gross and Gross Margin 2014-2019E
6.8.4 Intelenet Global Services Market Share of BPO Segmented by Region in 2018
6.9 Hewlett-Packard Co.
6.9.1 Company Profiles
6.9.2 BPO Service Introduction
6.9.3 Hewlett-Packard Co. Value, Gross and Gross Margin 2014-2019E
6.9.4 Hewlett-Packard Co. Market Share of BPO Segmented by Region in 2018
6.10 Aon plc
6.10.1 Company Profiles
6.10.2 BPO Service Introduction
6.10.3 Aon plc Value, Gross and Gross Margin 2014-2019E
6.10.4 Aon plc Market Share of BPO Segmented by Region in 2018
6.11 EXLService Holdings Inc.
6.11.1 Company Profiles
6.11.2 BPO Service Introduction
6.11.3 EXLService Holdings Inc. Value, Gross and Gross Margin 2014-2019E
6.11.4 EXLService Holdings Inc. Market Share of BPO Segmented by Region in 2018
6.12 …
 Global BPO Industry Market Research Report

7 Global BPO Market Analysis and Forecast by Type and Application

7.1 Global BPO Market Value Forecast, by Type (2019-2026)
7.1.1 Finance & Accounting Market Value Forecast (2019-2026)
7.1.2 Customer Services Market Value Forecast (2019-2026)
7.1.3 …
7.2 Global BPO Market Value Forecast, by Application (2019-2026)
7.2.1 Manufacturing Market Value Forecast (2019-2026)
7.2.2 Telecommunications & Technology Market Value Forecast (2019-2026)
7.2.3 …
8 BPO Market Analysis and Forecast by Region
8.1 North America Market Value Forecast (2019-2026)
8.2 Europe Market Value Forecast (2019-2026)
8.3 China Market Value Forecast (2019-2026)
8.4 Japan Market Value Forecast (2019-2026)
8.5 Middle East & Africa Market Value Forecast (2019-2026)
8.6 India Market Value Forecast (2019-2026)
8.7 South America Market Value Forecast (2019-2026)
9 New Project Feasibility Analysis
9.1 Industry Barriers and New Entrants SWOT Analysis
9.2 Analysis and Suggestions on New Project Investment
10 Research Finding and Conclusion
11 Appendix
11.1 Methodology
11.2 Research Data Source
 Global BPO Industry Market Research Report

List of Tables and Figures

Figure Introduction of BPO

Figure Market Concentration Ratio and Market Maturity Analysis of BPO
Figure Global BPO Value (M USD) and Growth Rate from 2014-2026
Table Different Types of BPO
Figure Global BPO Value (M USD) Segment by Type from 2014-2019
Figure Global BPO Market ($) Share by Types in 2018
Figure BPO Finance & Accounting Picture
Figure BPO Customer Services Picture
Table Different Applications of BPO
Figure Global BPO Value ($) Segment by Applications from 2014-2019
Figure Global BPO Market Share by Applications in 2018
Figure Manufacturing Picture
Figure Telecommunications & Technology Picture
Table Research Regions of BPO
Figure Global BPO Market ($) Share by Regions in 2018
Figure North America BPO Value ($) and Growth Rate (2014-2019)
Figure Europe BPO Value ($) and Growth Rate (2014-2019)
Figure China BPO Value ($) and Growth Rate (2014-2019)
Figure Japan BPO Value ($) and Growth Rate (2014-2019)
Figure Middle East & Africa BPO Value ($) and Growth Rate (2014-2019)
Figure India BPO Value ($) and Growth Rate (2014-2019)
Figure South America BPO Value ($) and Growth Rate (2014-2019)
Table Emerging Countries of BPO
Table Growing Market of BPO
Table Industry News by Regions
Table Industry Policies by Regions
Table Major Players Business Distribution Regions and Market Share ($) of BPO in 2018
Figure Major Players Value ($) Market Share of BPO in 2018
Table Major Players BPO Service Types in 2018
Figure Business Cost Structure of BPO
Figure Channel Status of BPO
Table Major Distributors of BPO with Contact Information
Table Major Downstream Customers of BPO with Contact Information
 Global BPO Industry Market Research Report

Table Global BPO Value ($) by Type (2014-2019)

Table Global BPO Value Share by Type (2014-2019)
Figure Global BPO Value ($) Share by Type (2014-2019)
Figure Global BPO Value ($) and Growth Rate of Finance & Accounting
Figure Global BPO Value ($) and Growth Rate of Customer Services
Figure Downstream Market Status and Forecast
Table Global BPO Consumption Value by Application (2014-2019)
Table Global BPO Consumption Value Market Share by Application (2014-2019)
Figure Global BPO Consumption Value Market Share by Application (2014-2019)
Figure Global BPO Value and Growth Rate of Manufacturing (2014-2019)
Figure Global BPO Value and Growth Rate of Telecommunications & Technology (2014-2019)
Table Global BPO Value ($) by Region (2014-2019)
Table Global BPO Value Market Share by Region (2014-2019)
Figure Global BPO Value ($) Market Share by Region (2014-2019)
Table Global BPO Value ($) and Gross Margin (2014-2019)
Table North America BPO Value ($) and Gross Margin (2014-2019)
Table Europe BPO Value ($) and Gross Margin (2014-2019)
Table China BPO Value ($) and Gross Margin (2014-2019)
Table Japan BPO Value ($) and Gross Margin (2014-2019)
Table Middle East & Africa BPO Value ($) and Gross Margin (2014-2019)
Table India BPO Value ($) and Gross Margin (2014-2019)
Table South America BPO Value ($) and Gross Margin (2014-2019)
Table France HR Outsourcing Value ($) and Gross Margin (2017-2018)
Figure Competitive Landscape of BPO 2014
Figure Competitive Landscape of BPO 2018
Figure Top 3 Market Share of BPO Companies in 2018
Figure Top 6 Market Share of BPO Companies in 2018
Table Major Players Value ($) Share (2014-2019)
Table Mergers, Acquisitions and Expansion Analysis
Table Company Profiles
Table Service Introduction
Table Accenture Value ($), Gross and Gross Margin 2014-2019E
Figure Accenture Value ($) Market Share 2014-2019E
Figure Accenture Market Share of BPO Segmented by Region in 2018
Table Company Profiles
 Global BPO Industry Market Research Report

Table Service Introduction

Table Capgemini Value ($), Gross and Gross Margin 2014-2019E
Figure Capgemini Value ($) Market Share 2014-2019E
Figure Capgemini Market Share of BPO Segmented by Region in 2018
Table Company Profiles
Table Service Introduction
Table Genpact Value ($), Gross and Gross Margin 2014-2019E
Figure Genpact Value ($) Market Share 2014-2019E
Figure Genpact Market Share of BPO Segmented by Region in 2018
Table Company Profiles
Table Service Introduction
Table IBM Value ($), Gross and Gross Margin 2014-2019E
Figure IBM Value ($) Market Share 2014-2019E
Figure IBM Market Share of BPO Segmented by Region in 2018
Table Company Profiles
Table Service Introduction
Table Tata Consultancy Services Value ($), Gross and Gross Margin 2014-2019E
Figure Tata Consultancy Services Value ($) Market Share 2014-2019E
Figure Tata Consultancy Services Market Share of BPO Segmented by Region in 2018
Table Company Profiles
Table Service Introduction
Table 3i Infotech Value ($), Gross and Gross Margin 2014-2019E
Figure 3i Infotech Value ($) Market Share 2014-2019E
Figure 3i Infotech Market Share of BPO Segmented by Region in 2018
Table Company Profiles
Table Service Introduction
Table Intelenet Global Services Value ($), Gross and Gross Margin 2014-2019E
Figure Intelenet Global Services Value ($) Market Share 2014-2019E
Figure Intelenet Global Services Market Share of BPO Segmented by Region in 2018
Table Company Profiles
Table Service Introduction
Table Hewlett-Packard Co. Value ($), Gross and Gross Margin 2014-2019E
Figure Hewlett-Packard Co. Value ($) Market Share 2014-2019E
Figure Hewlett-Packard Co. Market Share of BPO Segmented by Region in 2018
Table Company Profiles
 Global BPO Industry Market Research Report

Table Service Introduction

Table Aon plc Value ($), Gross and Gross Margin 2014-2019E
Figure Aon plc Value ($) Market Share 2014-2019E
Figure Aon plc Market Share of BPO Segmented by Region in 2018
Table Company Profiles
Table Service Introduction
Table EXLService Holdings Inc. Value ($), Gross and Gross Margin 2014-2019E
Figure EXLService Holdings Inc. Value ($) Market Share 2014-2019E
Figure EXLService Holdings Inc. Market Share of BPO Segmented by Region in 2018
Table Global BPO Market Value ($) Forecast, by Type
Figure Global BPO Market Value ($) and Growth Rate Forecast of Finance & Accounting (2019-
2026)
Figure Global BPO Market Value ($) and Growth Rate Forecast of Customer Services (2019-
2026)
Table Global Market Value ($) Forecast by Application (2019-2026)
Figure Market Value ($) and Growth Rate Forecast of Manufacturing (2019-2026)
Figure Market Value ($) and Growth Rate Forecast of Telecommunications & Technology
(2019-2026)
Figure North America Market Value ($) and Growth Rate Forecast (2019-2026)
Figure Europe Market Value ($) and Growth Rate Forecast (2019-2026)
Figure China Market Value ($) and Growth Rate Forecast (2019-2026)
Figure Japan Market Value ($) and Growth Rate Forecast (2019-2026)
Figure Middle East & Africa Market Value ($) and Growth Rate Forecast (2019-2026)
Figure India Market Value ($) and Growth Rate Forecast (2019-2026)
Figure South America Market Value ($) and Growth Rate Forecast (2019-2026)
Figure Industry Resource/Technology/Labor Importance Analysis
Table New Entrants SWOT Analysis
Table New Project Analysis of Investment Recovery
 Global BPO Industry Market Research Report

1 BPO Introduction and Market Overview

1.1 Objectives of the Study

In the increasingly competitive market situation, through analyzing of the history of the industry,
the process of evolution; industry business model, industry chain, value chain; legal policies and
technological development; global and regional market capacity, market structure, market
segmentation, competitive situation, market trends and other detailed analysis, in-depth to
understand the stage and characteristics of the industry, identify the main factors that affect the
development of the industry, predict the future development trend of the industry, determine the
industry's investment value, reveal industry investment risk, so as to give reference and guidance
to the industry participants, industry entrants, investment agencies, consulting agencies,
government and related institutions.

1.2 Definition of BPO

Business process outsourcing (BPO) is a method of subcontracting various business-related
operations to third-party vendors. Although BPO originally applied solely to manufacturing entities,
such as soft drink manufacturers that outsourced large segments of their supply chains, BPO now
applies to the outsourcing of services, as well.

Figure Introduction of BPO

Source: WiseGuy Reports

1
 Global BPO Industry Market Research Report

1.3 BPO Market Scope and Market Size Estimation

1.3.1 Market Concentration Ratio and Market Maturity Analysis

Figure Market Concentration Ratio and Market Maturity Analysis of BPO

Source: WiseGuy Reports

1.3.2 Global BPO Value and Growth Rate from 2014-2026

Figure Global BPO Value (M USD) and Growth Rate from 2014-2026

XX XX%

XX XX%

XX XX%

XX XX%

XX XX%

XX XX%

XX XX%

Source: WiseGuy Reports

2
 Global BPO Industry Market Research Report

1.4 Market Segmentation

1.4.1 Types of BPO

Table Different Types of BPO

Description
Finance & Accounting
Customer Services
…
Source: WiseGuy Reports

Figure Global BPO Value (M USD) Segment by Type from 2014-2019

Source: WiseGuy Reports

3
 Global BPO Industry Market Research Report

Figure Global BPO Market ($) Share by Types in 2018

2018

Source: WiseGuy Reports

1.4.1.1 Finance & Accounting Overview

Figure BPO Finance & Accounting Picture

Source: WiseGuy Reports

1.4.1.2 Customer Services Overview

Figure BPO Customer Services Picture

Source: WiseGuy Reports

1.4.1.3 ...

1.4.2 Applications of BPO

Table Different Applications of BPO

Description
Manufacturing
Telecommunications & Technology
…
Source: WiseGuy Reports

4
 Global BPO Industry Market Research Report

Figure Global BPO Value ($) Segment by Applications from 2014-2019

Source: WiseGuy Reports

Figure Global BPO Market Share by Applications in 2018

2018

Source: WiseGuy Reports

1.4.2.1 Manufacturing of BPO

Figure Manufacturing Picture

Source: WiseGuy Reports

5
 Global BPO Industry Market Research Report

1.4.2.2 Telecommunications & Technology of BPO

Figure Telecommunications & Technology Picture

Source: WiseGuy Reports

1.4.3 Research Regions

Table Research Regions of BPO

Regional Status Regional Economic
North America
Europe
China
Japan
Middle East & Africa
India
South America
Others
Source: WiseGuy Reports

Figure Global BPO Market ($) Share by Regions in 2018

2018

North America Europe China Japan Middle East & Africa India South America Others

Source: WiseGuy Reports

6
 Global BPO Industry Market Research Report

1.4.3.1 North America BPO Value and Growth Rate (2014-2019)

Figure North America BPO Value ($) and Growth Rate (2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

1.4.3.2 Europe BPO Value and Growth Rate (2014-2019)

Figure Europe BPO Value ($) and Growth Rate (2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

7
 Global BPO Industry Market Research Report

1.4.3.3 China BPO Value and Growth Rate (2014-2019)

Figure China BPO Value ($) and Growth Rate (2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

1.4.3.4 Japan BPO Value and Growth Rate (2014-2019)

Figure Japan BPO Value ($) and Growth Rate (2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

8
 Global BPO Industry Market Research Report

1.4.3.5 Middle East & Africa BPO Value and Growth Rate (2014-2019)

Figure Middle East & Africa BPO Value ($) and Growth Rate (2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

1.4.3.6 India BPO Value and Growth Rate (2014-2019)

Figure India BPO Value ($) and Growth Rate (2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

9
 Global BPO Industry Market Research Report

1.4.3.7 South America BPO Value and Growth Rate (2014-2019)

Figure South America BPO Value ($) and Growth Rate (2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

1.5 Market Dynamics

1.5.1 Drivers

1.5.1.1 Emerging Countries of BPO

Table Emerging Countries of BPO

Emerging Countries Description

Source: WiseGuy Reports

10
 Global BPO Industry Market Research Report

1.5.1.2 Growing Market of BPO

Table Growing Market of BPO

Growing Market Description

Source: WiseGuy Reports

1.5.2 Limitations

1.5.3 Opportunities

1.6 Industry News and Policies by Regions

1.6.1 Industry News

Table Industry News by Regions

Title Time Content Regions

Source: WiseGuy Reports

1.6.2 Industry Policies

Table Industry Policies by Regions

Title Time News

11
 Global BPO Industry Market Research Report

Source: WiseGuy Reports

12
 Global BPO Industry Market Research Report

2 Industry Chain Analysis

2.1 Major Players of BPO

2.1.1 Major Players Business Distribution Regions and Market

Share of BPO in 2018

Table Major Players Business Distribution Regions and Market Share ($) of BPO in
2018
Players Business Distribution Regions Market Share in 2018
Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services
3i Infotech
Intelenet Global Services
Hewlett-Packard Co.
Aon plc
EXLService Holdings Inc.
Source: WiseGuy Reports

13
 Global BPO Industry Market Research Report

Figure Major Players Value ($) Market Share of BPO in 2018

2018

Source: WiseGuy Reports

2.1.2 Major Players Service Types in 2018

Table Major Players BPO Service Types in 2018

Players Service Types in 2018
Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services
3i Infotech
Intelenet Global Services
Hewlett-Packard Co.
Aon plc
EXLService Holdings Inc.
Source: WiseGuy Reports

14
 Global BPO Industry Market Research Report

2.2 BPO Business Cost Structure Analysis

2.2.1 Business Cost Structure of BPO

Figure Business Cost Structure of BPO

Source: WiseGuy Reports

2.2.2 Labor Cost of BPO

2.3 Market Channel Analysis of BPO

Figure Channel Status of BPO

Source: WiseGuy Reports

Table Major Distributors of BPO with Contact Information

Distributors Contact Information Regions

Source: WiseGuy Reports

2.4 Major Downstream Customers of BPO Analysis

Table Major Downstream Customers of BPO with Contact Information

Downstream Buyers Contact Information Regions

Source: WiseGuy Reports

15
 Global BPO Industry Market Research Report

3 Global BPO Market, by Type

3.1 Global BPO Value and Market Share by Type (2014-

2019)

Table Global BPO Value ($) by Type (2014-2019)

2014 2015 2016 2017 2018 2019E
Finance &
Accounting
Customer Services
…
…
Total
Source: WiseGuy Reports

Table Global BPO Value Share by Type (2014-2019)

2014 2015 2016 2017 2018 2019E
Finance &
Accounting
Customer Services
…
…
Total
Source: WiseGuy Reports

16
 Global BPO Industry Market Research Report

Figure Global BPO Value ($) Share by Type (2014-2019)

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

Source: WiseGuy Reports

17
 Global BPO Industry Market Research Report

3.2 Global BPO Value and Growth Rate by Type (2014-

2019)

3.2.1 Global BPO Value and Growth Rate of Finance &

Accounting

Figure Global BPO Value ($) and Growth Rate of Finance & Accounting

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

18
 Global BPO Industry Market Research Report

3.2.2 Global BPO Value and Growth Rate of Customer Services

Figure Global BPO Value ($) and Growth Rate of Customer Services

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

3.2.3 …

19
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4 BPO Market, by Application

4.1 Downstream Market Overview

Figure Downstream Market Status and Forecast

Source: WiseGuy Reports

4.2 Global BPO Consumption Value and Market Share by

Application (2014-2019)

Table Global BPO Consumption Value by Application (2014-2019)

2014 2015 2016 2017 2018 2019E
Manufacturing
Telecommunications & Technology
…
…
Total
Source: WiseGuy Reports

Table Global BPO Consumption Value Market Share by Application (2014-2019)

2014 2015 2016 2017 2018 2019E
Manufacturing
Telecommunications & Technology
…
…
Total
Source: WiseGuy Reports

20
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Figure Global BPO Consumption Value Market Share by Application (2014-2019)

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

Source: WiseGuy Reports

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 Global BPO Industry Market Research Report

4.3 Global BPO Consumption and Growth Rate by

Application (2014-2019)

4.3.1 Global BPO Value and Growth Rate of Manufacturing

(2014-2019)

Figure Global BPO Value and Growth Rate of Manufacturing (2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

22
 Global BPO Industry Market Research Report

4.3.2 Global BPO Value and Growth Rate of

Telecommunications & Technology (2014-2019)

Figure Global BPO Value and Growth Rate of Telecommunications & Technology
(2014-2019)

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

4.3.3 …

23
 Global BPO Industry Market Research Report

5 Global BPO Value by Region (2014-2019)

5.1 Global BPO Value and Market Share by Region (2014-

2019)

Table Global BPO Value ($) by Region (2014-2019)

2014 2015 2016 2017 2018 2019E
North America
Europe
China
Japan
Middle East & Africa
India
South America
Others
Total
Source: WiseGuy Reports

Table Global BPO Value Market Share by Region (2014-2019)

2014 2015 2016 2017 2018 2019E
North America
Europe
China
Japan
Middle East & Africa
India
South America
Others
Total
Source: WiseGuy Reports

24
 Global BPO Industry Market Research Report

Figure Global BPO Value ($) Market Share by Region (2014-2019)

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

Source: WiseGuy Reports

5.2 Global BPO Value and Gross Margin (2014-2019)

Table Global BPO Value ($) and Gross Margin (2014-2019)

2014 2015 2016 2017 2018 2019E
Value
Gross Margin
Source: WiseGuy Reports

5.3 North America BPO Value and Gross Margin (2014-

2019)

Table North America BPO Value ($) and Gross Margin (2014-2019)
2014 2015 2016 2017 2018 2019E
Value
Gross Margin
Source: WiseGuy Reports

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 Global BPO Industry Market Research Report

5.4 Europe BPO Value and Gross Margin (2014-2019)

Table Europe BPO Value ($) and Gross Margin (2014-2019)

2014 2015 2016 2017 2018 2019E
Value
Gross Margin
Source: WiseGuy Reports

5.5 China BPO Value and Gross Margin (2014-2019)

Table China BPO Value ($) and Gross Margin (2014-2019)

2014 2015 2016 2017 2018 2019E
Value
Gross Margin
Source: WiseGuy Reports

5.6 Japan BPO Value and Gross Margin (2014-2019)

Table Japan BPO Value ($) and Gross Margin (2014-2019)

2014 2015 2016 2017 2018 2019E
Value
Gross Margin
Source: WiseGuy Reports

5.7 Middle East & Africa BPO Value and Gross Margin
(2014-2019)

Table Middle East & Africa BPO Value ($) and Gross Margin (2014-2019)
2014 2015 2016 2017 2018 2019E
Value
Gross Margin
Source: WiseGuy Reports

26
 Global BPO Industry Market Research Report

5.8 India BPO Value and Gross Margin (2014-2019)

Table India BPO Value ($) and Gross Margin (2014-2019)

2014 2015 2016 2017 2018 2019E
Value
Gross Margin
Source: WiseGuy Reports

5.9 South America BPO Value and Gross Margin (2014-

2019)

Table South America BPO Value ($) and Gross Margin (2014-2019)
2014 2015 2016 2017 2018 2019E
Value
Gross Margin
Source: WiseGuy Reports

5.10 France HR Outsourcing Value and Gross Margin

(2017-2018)

Table France HR Outsourcing Value ($) and Gross Margin (2017-2018)

2017 2018
Value
Gross Margin
Source: WiseGuy Reports

27
 Global BPO Industry Market Research Report

6 Competitive Landscape

6.1 Competitive Profile

Figure Competitive Landscape of BPO 2014

Source: WiseGuy Reports

Figure Competitive Landscape of BPO 2018

Source: WiseGuy Reports

Figure Top 3 Market Share of BPO Companies in 2018

Top 3 Others

Source: WiseGuy Reports

28
 Global BPO Industry Market Research Report

Figure Top 6 Market Share of BPO Companies in 2018

Top 6 Others

Source: WiseGuy Reports

Table Major Players Value ($) Share (2014-2019)

2014 2015 2016 2017 2018 2019E
Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services
3i Infotech
Intelenet Global Services
Hewlett-Packard Co.
Aon plc
…
Total
Source: WiseGuy Reports

Table Mergers, Acquisitions and Expansion Analysis

Source: WiseGuy Reports

29
 Global BPO Industry Market Research Report

6.2 Accenture

6.2.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

6.2.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.2.3 Accenture Value, Gross and Gross Margin 2014-2019E

Table Accenture Value ($), Gross and Gross Margin 2014-2019E

2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

30
 Global BPO Industry Market Research Report

Figure Accenture Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.2.4 Accenture Market Share of BPO Segmented by Region in

2018

Figure Accenture Market Share of BPO Segmented by Region in 2018

Source: WiseGuy Reports

6.3 Capgemini

6.3.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

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 Global BPO Industry Market Research Report

6.3.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.3.3 Capgemini Value, Gross and Gross Margin 2014-2019E

Table Capgemini Value ($), Gross and Gross Margin 2014-2019E

2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

Figure Capgemini Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.3.4 Capgemini Market Share of BPO Segmented by Region in

2018

Figure Capgemini Market Share of BPO Segmented by Region in 2018

Source: WiseGuy Reports

32
 Global BPO Industry Market Research Report

6.4 Genpact

6.4.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

6.4.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.4.3 Genpact Value, Gross and Gross Margin 2014-2019E

Table Genpact Value ($), Gross and Gross Margin 2014-2019E

2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

33
 Global BPO Industry Market Research Report

Figure Genpact Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.4.4 Genpact Market Share of BPO Segmented by Region in

2018

Figure Genpact Market Share of BPO Segmented by Region in 2018

Source: WiseGuy Reports

6.5 IBM

6.5.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

34
 Global BPO Industry Market Research Report

6.5.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.5.3 IBM Value, Gross and Gross Margin 2014-2019E

Table IBM Value ($), Gross and Gross Margin 2014-2019E

2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

Figure IBM Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.5.4 IBM Market Share of BPO Segmented by Region in 2018

Figure IBM Market Share of BPO Segmented by Region in 2018

Source: WiseGuy Reports

35
 Global BPO Industry Market Research Report

6.6 Tata Consultancy Services

6.6.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

6.6.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.6.3 Tata Consultancy Services Value, Gross and Gross Margin

2014-2019E

Table Tata Consultancy Services Value ($), Gross and Gross Margin 2014-2019E
2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

36
 Global BPO Industry Market Research Report

Figure Tata Consultancy Services Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.6.4 Tata Consultancy Services Market Share of BPO

Segmented by Region in 2018

Figure Tata Consultancy Services Market Share of BPO Segmented by Region in 2018
Source: WiseGuy Reports

6.7 3i Infotech

6.7.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

37
 Global BPO Industry Market Research Report

6.7.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.7.3 3i Infotech Value ($), Gross and Gross Margin 2014-2019E

Table 3i Infotech Value ($), Gross and Gross Margin 2014-2019E

2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

Figure 3i Infotech Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.7.4 3i Infotech Market Share of BPO Segmented by Region in

2018

Figure 3i Infotech Market Share of BPO Segmented by Region in 2018

Source: WiseGuy Reports

38
 Global BPO Industry Market Research Report

6.8 Intelenet Global Services

6.8.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

6.8.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.8.3 Intelenet Global Services Value, Gross and Gross Margin

2014-2019E

Table Intelenet Global Services Value ($), Gross and Gross Margin 2014-2019E
2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

39
 Global BPO Industry Market Research Report

Figure Intelenet Global Services Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.8.4 Intelenet Global Services Market Share of BPO Segmented

by Region in 2018

Figure Intelenet Global Services Market Share of BPO Segmented by Region in 2018
Source: WiseGuy Reports

6.9 Hewlett-Packard Co.

6.9.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

40
 Global BPO Industry Market Research Report

6.9.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.9.3 Hewlett-Packard Co. Value, Gross and Gross Margin 2014-

2019E

Table Hewlett-Packard Co. Value ($), Gross and Gross Margin 2014-2019E
2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

Figure Hewlett-Packard Co. Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.9.4 Hewlett-Packard Co. Market Share of BPO Segmented by

Region in 2018

Figure Hewlett-Packard Co. Market Share of BPO Segmented by Region in 2018

Source: WiseGuy Reports

41
 Global BPO Industry Market Research Report

6.10 Aon plc

6.10.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

6.10.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.10.3 Aon plc Value, Gross and Gross Margin 2014-2019E

Table Aon plc Value ($), Gross and Gross Margin 2014-2019E
2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

42
 Global BPO Industry Market Research Report

Figure Aon plc Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.10.4 Aon plc Market Share of BPO Segmented by Region in

2018

Figure Aon plc Market Share of BPO Segmented by Region in 2018

Source: WiseGuy Reports

6.11 EXLService Holdings Inc.

6.11.1 Company Profiles

Table Company Profiles

Item Profile
Company Name
Website
Established Time
Business Distribution Region
Business Overview
Contact Information
Source: WiseGuy Reports

43
 Global BPO Industry Market Research Report

6.11.2 BPO Service Introduction

Table Service Introduction

Source: WiseGuy Reports

6.11.3 EXLService Holdings Inc. Value, Gross and Gross Margin

2014-2019E

Table EXLService Holdings Inc. Value ($), Gross and Gross Margin 2014-2019E
2014 2015 2016 2017 2018 2019E
Value
Gross
Gross Margin
Source: WiseGuy Reports

Figure EXLService Holdings Inc. Value ($) Market Share 2014-2019E

XX XX%

XX XX%
XX XX%
XX
XX%
XX
XX%
XX
XX%
XX
XX%
XX

XX XX%

XX XX%

XX XX%
2014 2015 2016 2017 2018 2019E

Source: WiseGuy Reports

6.11.4 EXLService Holdings Inc. Market Share of BPO

Segmented by Region in 2018

Figure EXLService Holdings Inc. Market Share of BPO Segmented by Region in 2018
Source: WiseGuy Reports

44
 Global BPO Industry Market Research Report

6.12 …

45
 Global BPO Industry Market Research Report

7 Global BPO Market Analysis and Forecast

by Type and Application

7.1 Global BPO Market Value Forecast, by Type (2019-

2026)

Table Global BPO Market Value ($) Forecast, by Type

2019E 2020F 2021F 2022F ... 2026F
Finance & Accounting
Customer Services
…
…
Total
Source: WiseGuy Reports

7.1.1 Finance & Accounting Market Value Forecast (2019-2026)

Figure Global BPO Market Value ($) and Growth Rate Forecast of Finance &
Accounting (2019-2026)

XX XX%

XX
XX%
XX
XX%
XX

XX XX%

XX
XX%
XX
XX%
XX

XX XX%

Source: WiseGuy Reports

46
 Global BPO Industry Market Research Report

7.1.2 Customer Services Market Value Forecast (2019-2026)

Figure Global BPO Market Value ($) and Growth Rate Forecast of Customer Services
(2019-2026)

XX XX%

XX
XX%
XX
XX%
XX

XX XX%

XX
XX%
XX
XX%
XX

XX XX%

Source: WiseGuy Reports

7.1.3 …

7.2 Global BPO Market Value Forecast, by Application

(2019-2026)

Table Global Market Value ($) Forecast by Application (2019-2026)

2019E 2020F 2021F 2022F ... 2026F
Manufacturing
Telecommunications & Technology
…
…
Total
Source: WiseGuy Reports

47
 Global BPO Industry Market Research Report

7.2.1 Manufacturing Market Value Forecast (2019-2026)

Figure Market Value ($) and Growth Rate Forecast of Manufacturing (2019-2026)

XX XX%

XX
XX%
XX
XX%
XX

XX XX%

XX
XX%
XX
XX%
XX

XX XX%

Source: WiseGuy Reports

48
 Global BPO Industry Market Research Report

7.2.2 Telecommunications & Technology Market Value

Forecast (2019-2026)

Figure Market Value ($) and Growth Rate Forecast of Telecommunications &
Technology (2019-2026)

XX XX%

XX
XX%
XX
XX%
XX

XX XX%

XX
XX%
XX
XX%
XX

XX XX%

Source: WiseGuy Reports

7.2.3 …

49
 Global BPO Industry Market Research Report

8 BPO Market Analysis and Forecast by

Region

8.1 North America Market Value Forecast (2019-2026)

Figure North America Market Value ($) and Growth Rate Forecast (2019-2026)

XX XX%
XX%
XX
XX%
XX XX%
XX%
XX
XX%
XX
XX%

XX XX%
XX%
XX
XX%
XX XX%

North America Growth Rate

Source: WiseGuy Reports

8.2 Europe Market Value Forecast (2019-2026)

Figure Europe Market Value ($) and Growth Rate Forecast (2019-2026)

XX XX%
XX%
XX
XX%
XX XX%
XX%
XX
XX%
XX
XX%

XX XX%
XX%
XX
XX%
XX XX%

Europe Growth Rate

Source: WiseGuy Reports

50
 Global BPO Industry Market Research Report

8.3 China Market Value Forecast (2019-2026)

Figure China Market Value ($) and Growth Rate Forecast (2019-2026)

XX XX%
XX%
XX
XX%
XX XX%
XX%
XX
XX%
XX
XX%

XX XX%
XX%
XX
XX%
XX XX%

China Growth Rate

Source: WiseGuy Reports

8.4 Japan Market Value Forecast (2019-2026)

Figure Japan Market Value ($) and Growth Rate Forecast (2019-2026)

XX XX%
XX%
XX
XX%
XX XX%
XX%
XX
XX%
XX
XX%

XX XX%
XX%
XX
XX%
XX XX%

Japan Growth Rate

Source: WiseGuy Reports

51
 Global BPO Industry Market Research Report

8.5 Middle East & Africa Market Value Forecast (2019-

2026)

Figure Middle East & Africa Market Value ($) and Growth Rate Forecast (2019-2026)

XX XX%
XX%
XX
XX%
XX XX%
XX%
XX
XX%
XX
XX%

XX XX%
XX%
XX
XX%
XX XX%

Middle East & Africa Growth Rate

Source: WiseGuy Reports

8.6 India Market Value Forecast (2019-2026)

Figure India Market Value ($) and Growth Rate Forecast (2019-2026)

XX XX%
XX%
XX
XX%
XX XX%
XX%
XX
XX%
XX
XX%

XX XX%
XX%
XX
XX%
XX XX%

India Growth Rate

Source: WiseGuy Reports

52
 Global BPO Industry Market Research Report

8.7 South America Market Value Forecast (2019-2026)

Figure South America Market Value ($) and Growth Rate Forecast (2019-2026)

XX XX%
XX%
XX
XX%
XX XX%
XX%
XX
XX%
XX
XX%

XX XX%
XX%
XX
XX%
XX XX%

South America Growth Rate

Source: WiseGuy Reports

53
 Global BPO Industry Market Research Report

9 New Project Feasibility Analysis

9.1 Industry Barriers and New Entrants SWOT Analysis

Figure Industry Resource/Technology/Labor Importance Analysis

Source: WiseGuy Reports

Table New Entrants SWOT Analysis

Source: WiseGuy Reports

9.2 Analysis and Suggestions on New Project Investment

Table New Project Analysis of Investment Recovery

Source: WiseGuy Reports

54
 Global BPO Industry Market Research Report

10 Research Finding and Conclusion

55
 Global BPO Industry Market Research Report

11 Appendix

11.1 Methodology

Qualitative Analysis Quantitative Analysis

Industry Status and Trends Market size (value, sales/output, historical data and
forecast (2014-2026)

Manufacturer/Company profiles, Sales/output/capacity, revenue, price, gross margin,

manufacturing base distribution, sales market share, for top players, from 2014 to 2019. Through
areas, product introduction, main interviewing each manufacturers, distributors, traders,
business, market position and their dealers and buyers etc.
competitors.
Product Development, Technology, Cost structure, proportion, price trend, gross margin and
Price, Cost, Manufacturing Process and trend, status and trend, 2014 to 2026
Trends

Market segment by regions, types, Market size by types, regions, applications, from 2014 to
applications and forecast 2026.

Market opportunities, potential, Market forecast based on the potential demand from
government policies and influence downstream clients/buyers, government, influence
factors. factors and the total economic indication, maybe occur in
following years.

11.2 Research Data Source

11.2.1 Secondary Data

Secondary sources include annual reports, press releases, and investor presentations of companies;
Journal of Science, official statistical yearbook, National Customs, Industry Association;
Secondary research has mainly been applied to obtain key information about the industry’s supply
chain, the market downstream buyers, technical dynamics development trends, the major vendors
of this market, and market classification & segmentation according to the industry trends, regional
markets, and key developments from a market and business-oriented perspective.

Key Data from Secondary

Items Source

56
 Global BPO Industry Market Research Report

Industry Association
Magazines
Market Size (Value & Volume) Journals
Press Releases
Statistical Yearbook
National Customs
Paid Databases
Data Center
Revenue of Companies Annual Reports
Hoover
Public Databases
Bloomberg Business
Qualitative Analysis Company Annual Reports
Press Releases
Industry Associations

11.2.2 Primary Data

In the primary research process, various sources from both the production and consumption sides
were interviewed to obtain qualitative and quantitative information for this report. The primary
sources from the production side include major product manufacturers (and their competitors),
industry specialist, industry association, research institutions, distributors, dealer and traders, as
well as the raw materials suppliers and producers etc. The primary sources from the consumption
side include industry experts such as business leaders, marketing and sales directors, technology
and innovation directors, supply chain executive, end users (product buyers), and related key
executives from various key companies and organizations operating in the global market. Primary
research was conducted to identify segmentation types, product price range, product applications,
key players, raw materials supply and the downstream consumption, industry status and outlook,
and key market dynamics such as risks, influence factors, opportunities, market barriers, industry
trends, and key player strategies.

Key Data from Primary

Items PARAMETER KEY DATA
Market Segmented by Total Market Size and Regional Major Regions: North America,
Regions Market Status Europe, Asia-Pacific, Middle
Growth Rate Forecast from East and Africa, South America,
2019-2026 etc. Market Status and Forecast
Submarket by Types Historical (2014-2019) and Consumption, Value and
Forecast (2019E-2026F) Data Growth Rate of Different
Downstream Applications
Submarket by Historical (2014-2019) and Company Annual Reports
Applications Forecast (2019E-2026F) Data Press Releases
Industry Associations

57
 Global BPO Industry Market Research Report

Figure Industry Insight from Professional Leaders

11.2.3 Market Size Estimation

The top-down and bottom-up methods have been applied to estimate and forecast the market size
in each region, different types and applications. The major vendors in the market have been
identified through secondary research and their market shares in the respective regions were
determined through primary and secondary researches.

Major players in the market are identified through secondary research and their market revenues
determined through primary and secondary research. Secondary research included the research
of the annual and financial reports of the top manufacturers; whereas, primary research included
extensive interviews of key opinion leaders and industry experts such as experienced front-line
staff, directors, CEOs and marketing executives. The percentage splits, market shares, growth rate
and breakdowns of the product markets are determined through using secondary sources and
verified through the primary sources.

All percentage shares, splits, and breakdowns have been determined using secondary sources and
verified through primary sources. All possible parameters that affect the markets covered in this
research study have been accounted for, viewed in extensive detail, verified through primary
research, and analyzed to get the final quantitative and qualitative data.

Figure Market Size Estimation: Top-down and Bottom-up Approach

58
 Global BPO Industry Market Research Report

11.2.4 Legal Disclaimer

Quantitative market information is based primarily on interviews and therefore is subject to
fluctuation. WiseGuy Reports is WiseGuy Reports not responsible for incorrect information
supplied to us by manufacturers or users. Our research services are limited publications containing
valuable market information provided to a select group of customers. Our customers acknowledge,
when ordering, subscribing or downloading, that WiseGuy Reports Research services are for
customers’ internal use and not for general publication or disclosure to third parties. No part of
this research service may be given, lent, resold, or disclosed to noncustomers without written
permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording or otherwise,
without the permission of the publisher.

59