Food and Beverage Services NC II

UC 2- Welcome guests and take food and

beverage orders
40 Hours

STUDY GUIDE

Prepared by:

REMILYN S. LIM

CAREN W. FONTIJON

DAISY MARIE C. VACALARES

INTRODUCTION

Welcome to Food and Beverage Services NC II: Welcome guests and take food and
beverage orders. This unit deals with the knowledge and skills required in providing pre-meal
services to the dining guests as soon as they arrive in the foodservice facility. It covers the
dining room or restaurant service procedures before the food and beverage orders are served.
This unit involves the initial steps in the sequence of service that includes the welcoming of
guests, seating the guests, taking food and beverage orders and liaising between the kitchen
and the service area.

OBJECTIVES

At the end of this module, you should be able to:

1. Welcome and greet guests
2. Seat the guests,
3. Take food and beverage orders, and
4. Liaise between kitchen and service areas
KEY CONCEPTS

Learning Outcome 1: Welcome and greet guests

·​ ​(Please put your content here)

Learning Outcome 2: Seat the guests

​·​ Steps procedure and rationale in seating the guest

​

Learning Outcome 3: Take food and beverage orders

·​ ​ ​Appropriate guidelines in taking and processing orders

·​ ​ teps in taking food orders in the restaurant
S

Learning Outcome 4: Liaise between kitchen and service areas

*Self-paced learning materials are uploaded in Gnomio.

LEARNING RESOURCES

1. Competency-Based Learning Material

2. Training Regulation

3. Online Learning Materials uploaded on LMS ( Videos, Slides and Docs)

4. Copyright Videos related to the topic ( Youtube)

5. Task Sheets and Performance Criteria Checklist

STUDY QUESTIONS

Learning Outcome 1: Welcome and greet guests

Learning Outcome 2: Seat the guests

·​ ​What are the s​teps/procedure and rationale in seating the guest?

·​ ​How does the steps/procedures in seating the guest essential for you
to follow?

Learning Outcome 3: Take food and beverage orders

·​ ​What are the appropriate considerations to be considered in taking and
processing orders?
·​ ​What are the basic steps in taking food orders in the restaurant?

Learning Outcome 4: Liaise between kitchen and service areas

​ACTIVITIES ​(Include Online and Offline activities)

A. Online Activities

1. Orientation Program

a.​ ​Attend the Trainees Induction Program to be held via Google Meet Webinar on
June 11, 2020 at 9 o’clock am.
b.​ ​Access the Learning Management System,​ ​https://felsr08.gnomio.com/​, and
Read the Study Guide.
c.​ ​Participate in the “Getting to Know You “Discussion Forum
d.​ ​Take the Pretest Exam
e.​ ​ Meet with your learning facilitators and classmates

Note: Student may select to download or read Lesson online

Learning Outcome 1: Welcome and greet guests

Learning Outcome 2: Seat the guests

● Take Pre-test
● Read Lesson 1:Seating Customer
● Watch Interactive Video :​ ​https://www.youtube.com/watch?v=YlflNGhP9s8
● Take Quiz 2.2
● Conduct Oral Questioning through Google Meets
● Attend Class Forum on the lesson “s​teps/procedure and rationale in seating
the guest​”

Learning Outcome 3: Take food and beverage orders

● Take Pre-test
● Read Lesson 1: Take and Process Orders
● Take Quiz 3.1
● Watch Interactive Video :​ ​https://www.youtube.com/watch?v=7HJ2WyYoX5o&t=63s
● Conduct Oral Questioning through Google Meets
● Attend Class Forum on the lesson “Steps in Taking Orders”

B. Offline Activities

Learning Outcome 1: Welcome and greet guests

●

Learning Outcome 2: Seat the guests

● Read Task Sheet 2 “ Seating the guest “
● Perform Task sheet

Learning Outcome 3: Take food and beverage orders

● Read Task Sheet 3 “ Take and Process Orders “
● Perform Task sheet
 ​STUDY SCHEDULE

​Please refer to the schedule for your reference

DATE TOPICS ACTIVITY VENUE AND TIME NO OF

HOURS

Attend the Trainees Induction Google Meet 1 Hr.

Program Webinar on June 11, and 30
2020 at 9 am mins

Access the Learning https://felsr08.gnomio 35 mins

Management System, and .com/
Participate in the Getting to
Know you Discussion Forum 10:30-11:05 AM

June 11, Orientation to

2020 the Blended
Training
Take the Pretest Exam https://felsr08.gnomio 25 mins.
.com/

11:05-11:30 AM

Meet with your learning https://felsr08.gnomio 1 hr.

facilitators and classmates ( .com/ and 30
Participate in a forum ) mins.
11:30-1:00 PM

June 15-16
2020

  

Learning
Outcome 1:
 Welcome and
greet guests

Read Lesson 1:Seating https://felsr08.gnomio 1 hrs.

customers .com/ and 30
mins.
1:00 -2:30 PM

Learning Watch Video : https://felsr08.gnomio 5 mins.

Outcome 2: https://www.youtube.com/watc .com/
June 16-17, Seat the h?v=YlflNGhP9s8
2020 guests 2:30-2:35 PM

Take Quiz 2.2 https://felsr08.gnomio 25 mins.

.com/​/ 

2:35-3:00 PM

Conduct Oral Questioning Google​ meet 

through Google Meets
3:00-5:00 PM  2 hrs.
 Read and perform Task Sheet Offline 2 hr.
2 “ Seating the guest “
8:00-10:00 AM

Attend Class Forum on the 10:30-1:30 PM 3 hrs.

lesson “s​teps/procedure and
rationale in seating the https://felsr08.gnomio
.com/
guest​”

Learning
Outcome 3:
Take food and Read Lesson 1:Take and https://felsr08.gnomio 3 hrs.
beverage Process Orders .com/ and 30
orders mins.
1:30-5:00 PM

June 17-18, Take Quiz 3.1 https://felsr08.gnomio 25 mins.

2020 .com/​/ 

8:00-8:25 AM

Watch Video :
https://www.youtube.com/watc https://felsr08.gnomio
h?v=7HJ2WyYoX5o&t=63s .com/ 5 mins.

8:25-8:30 AM
 Conduct Oral Questioning ​Google​ meet 
through Google Meets
9:00-11:00 AM   2 hrs.

Read and perform Task Sheet Offline 1 hrs.

(Work Activity)“ Take And
Process Orders 1:00-2:00 PM

Attend Class Forum on the https://felsr08.gnomio 2 hrs.

lesson “Taking Food Orders in .com/
the Restaurant”
3:00-5:00 PM

REFERENCES:

● Competency-Based Learning Materials- Welcome Guest and Take Food and

Beverage Orders
● CBC- Food and Beverage Services NC II
● Training Regulations
● https://www.youtube.com/watch?v=YlflNGhP9s8
● https://www.youtube.com/watch?v=7HJ2WyYoX5o&t=63s