J.

Alvin Samuel Pandian

1/771-1, Shenbagam Street Phone: 0452-2681781

Ayyappan Nagar, Thirupalai Post Mobile: 94430-26871
Madurai 625 014 Email: alvinsamuelpandian@yahoo.com

Branch Operations - Strategy Planning - Team Building - Training - MIS - Audit –

Client Relationship Management

 Over 8 years management experience in the Insurance industry

 Strong organizational skills and experience with staff management; conducting
training, new hire orientations and performance evaluations
 Skilled in developing & implementing training programs.
 Skilled negotiator with strong expertise in developing customer solutions
 Thorough knowledge of operations procedures and reporting/auditing processes
 Proven multitasker with talent to function and lead teams to excel in high-pressured,
fast-paced, multifaceted work environment
 Outstanding communication, presentation, and people skills

PROFESSIONAL EXPERIENCE

HDFC STANDARD LIFE INSURANCE COMPANY LTD., MADURAI August 2006 – Present
Deputy Manager – Operations
Current CTC: 7.23Lakhs pa.
Responsibilities:

 Maintained Persistency standards at all my reporting branches consistently

 Lead generation of New business and follow-up for lead closure
 Quality of proposal forms acceptance and inspection of team’s performance
 Ensured compliance with financial and process controls
 Reconciliation of records and Accounts at reporting branches
 Generated and presented Internal audit reports to the top management
 Trained and mentored the team members providing them with performance feedback
 Implemented procedures and trained the operations staff on new product lines
 Ensuring TAT’s of branch level activities and productivity ratio
 Have recruited quality officers within given span of time.

Achievements:

 Achieved 128 % of my cluster sales target FY 11-12

 Achieved 120 % of my cluster sales target FY 10-11
 Ranked No 1 in pan India for Lead conversion ratio – FY 10-11
 Zonal topper in Revival collection with 27% strike rate for FY 11-12
 Three of my team member have won Shirkar Award for out of box thinking in the FY
09-10
 The Gallup survey report, 2009 reveals that my team engagement level matches with
critical performance outcome.
 Have ensured rigorous renewal chasing in all my reporting branches and achieved
56% collection of the total renewable base, by which my cluster ranked No 3 in Pan
India. FY 09-10
J. Alvin Samuel Pandian

 I have been instrumental in arresting NB leakages which got highlighted and

appreciated at management level. FY 08-09
 Has been awarded as best Cluster in the Region for FY 08-09
 Have been appreciated for preparing reports to support decision-making process at
different levels

HDFC STANDARD LIFE INSURANCE COMPANY LTD., MADURAI December 2003 to August 2006
Operations Officer – Branch Operations & Customer Care
Responsibilities:

 Performed through stringent Scrutiny checks, timely advise on Underwriting aspects,

accurate System Entries and dispatch to enable quicker and easier issuance of
Policies
 Efficiently handled Policy servicing relating to renewals, revivals and handling
customer queries and grievances
 Administered the smooth functioning of day-to-day operations.
 Provided support to the sales team
 Involved in Petty Cash handling, accounting and Maintenance
 Responsible for managing inventory sufficiency and tracking Lapsed Policies
 Coordinated with Head Office in all branch operations
 Generated MIS reports and presented it to the management
 Processing of claims, by coordinating with claims and settlements
 Developed processes for customer feedback and complaints

Achievements:
 Awarded ‘Customer Champion Award’ at HDFC Stancard Life Insurance
 Developed a system of analysis of productivity of Tamil Nadu region
 Trained the Operations Officers of upcoming branches namely Tuticorin, Nagercoil and
Tirunelveli on process update
 Appraised by superior for implementing regular FCs Operations training then and
there as and when there is process change
 Negotiated favorable terms with vendors, which significantly lowers the operational
cost by 11%
 Have been internally promoted as Cluster Manager Operations in Aug’06

ICMC CORPORATION LTD., CHENNAI July 2002 to November

2003
Accounts Executive

Responsibilities:

 Responsible for Accounts Maintenance and general office administration

 Involved in Proper maintenance and filling books of accounts
 Prepared bank reconciliation statement
 Coordinated with Internal and External Auditors
 Played a key role in Negotiating cost saving initiatives by reducing overheads
 Established excellent customer/vendor relationship
 Coordinated with HR department in preparing monthly payrolls
 Logged information on reports received and maintained detailed and accurate records
J. Alvin Samuel Pandian

MAJOR ACADEMIC PROJECTS

Project Title: Working Capital Management

Client: Hi-Tech Arai Ltd
Description: This project aims at finding the ways of minimizing the operating Cycle by
analyzing the cash, inventories, receivables and Payables

Project Title: Study on Performance Appraisal

Client: Madura Coats Ltd
Description:
Project done on improving the efficiency of appraisal Happening at the company by analyzing
the grievances of the Employees and recommending suitable method of appraisal

EDUCATION & TRAINING

Licentiate Certification from Insurance Institute of India, 2011 [62%]

Master’s Degree in Business Administration [Finance]

Madurai Kamaraj University, Madurai Kamaraj University, 2002 [73%]

Bachelor’s Degree in Commerce

The American College, Madurai Kamaraj University, 2000 [76%]

Diploma in Computer Aided Finance and Accounts

First Computer, Madurai, 2000

On-Job Training
Egmore Benefit Society, Chennai, 2001
[Under went a study of various schemes of Deposits and Advances of EGMORE BENEFIT
SOCIETY, Chennai, which involves study, and analysis of fixed deposit, recurring deposit,
cash certificate, jewel loan, property loan & mortgage]

COMPUTER SKILLS

Platform :Windows 2000 and XP

Package :MS-Office and Tally 6.3

PERSONAL INFORMATION

Languages: English, Tamil

Date of Birth: July 21, 1979
Passport No.: E0825168