COMPUTER SYSTEMS SERVICING NCII

UC 4: MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR
LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS
LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS AND NETWORKS

24 Hours

STUDY GUIDE

Prepared by: Mr. Ronald C. Cedava Trainer

Mr. Joseph Hayes K. Laureano Trainer
Mr. Jundz P. Nudalo Technical Support

INTRODUCTION:

Welcome to this online Computer Systems Servicing NCII. This course is

designed to enhance your knowledge, skills, behavior, and motivations required to
Maintain and Repair Computer Systems and Networks.

OBJECTIVES:

At the end of this module you should be able to:

1. Plans and prepares maintenance and/or diagnosis of faults in line with job

requirements.
2. Obtains and checks Tools, equipment and testing devices needed for the
maintenance for correct operation and safety
3. Obtains Materials necessary to complete the work in accordance with
established procedures and checked against job requirements
4. Follows OHS policies and procedures in line with job requirements.
5. Checks Computer systems and networks for maintenance against job/service
order or instructions and specifications.
6. Used Appropriate personal protective equipment in line with standard
procedures.
7. Checks normal function of computer systems and networks in accordance with
manufacturer's instructions
8. Performs schedule/periodic maintenance in accordance with manufacturer’s
requirements.
9. Used necessary, needed repairs/replacements made in accordance with
established procedures.
10. Performs unplanned events or conditions responded to in accordance with
established procedures
 KEY CONCEPTS:

 Maintain and Repair Computer Systems and Networks

UC4-LO1

 OHS standards and 5S principles

 Occupational health and safety policies and procedures
 Practicing 3Rs – reduce, re-use, recycle/recover
 3Rs environmental policies
 Planning and preparing for maintenance
 Computer systems maintenance procedures
 Diagnostic procedures
 Corrective action
 Identifying and isolating faults/problems

UC4-LO2

 Problem solving in emergency situation

 Procedures in maintenance scheduling
 Preventive maintenance of computer system and network
 Defects in computer systems and networks
 Troubleshooting and repair techniques
 Problem solving in emergency situation
 Testing methods and procedures
 Documentation and making reports
 Waste management
 Managing waste from electrical and electronic equipment (WEEE)

o Reading skills required to interpret work instructions

o Communication skills needed to interpret and define work
procedures
o Problem solving in emergency situation
o Network Cabling
o Connecting computers to wired and wireless LAN
o Removing viruses from infected machines

LEARNING RESOURCES:

1. Self-paced Learning Materials uploaded in LMS (Interactive Book type lessons, online
presentations, etc.)
2. Webinars (Google meet/ Zoom)
3. Lecture videos / presentation
4. Task sheets and Performance criteria checklist
STUDY QUESTIONS:

1. All troubleshooting experiences are the same since technicians acquire this skill
based on their knowledge of computers?
2. Which of the following are the benefits of conducting maintenance?
3. A properly maintained computer gives higher speeds, may it be via RAM or on
the Internet, regardless of hardware set-up and configurations?
4. Which tool is used to clean different computer components without scratching or
leaving debris?
5. Which tool is used for hardware to stand and prevent static electricity from
building up?
6. Which PC repair tool provides continuous power to the computer even when
there is a power failure?

ACTIVITIES (include Online and Offline activities)

A. Online Activities

1. Orientation Program
a. Zoom meeting start at 8:00 AM. Attendance is checked
b. Attend the Trainees Induction to be Held in Google meet
c. Meeting ID: meet.google.com/gfx-ipif-qoh
2. Access the Learning Management System, and read the study guide
3. Participate in the Discussion forum entitle CSS Interactive Lesson
 Take Pre-test
 Read lesson under UC4 – LO1
 Complete activity no. 1
 Take unit quiz for unit 1
 Take posttest

 Take Pre-test
 Read lesson under UC4 – LO2
 Complete activity no. 2
 Take unit quiz for unit 2
 Take posttest

4. Course Evaluation

B. Offline Activities

a. Demo and assessment / job activities and oral questioning

b. Mentoring and coaching

 c. Institutional assessment (“After the Module under UC4”)

STUDY SCHEDULE

Date Topics Activity Venue No. of

and Time Hours

Zoom
Trainees Induction 1 hour
Meeting
Program
(8:00 am)

Read the Study Guide Online 30 minutes

(Training
Site)
Orientation to Online
Day 1 Training
Participate in Forum Online 30 minutes
LMS
(Training
Site)

Take the Pre-Test Online 30 minutes

LO1. PLAN AND  Self-

Day 2 PREPARE FOR Introduction Online 8 hours
MAINTENA Forum (Training
NCE AND REPAIR Site)
 Webinar
Conference

 Pretest Quiz

 Preparing
Systematic
Maintenance
Procedure
Book
  Interactive
Lessons
Activity
Interactive
Content

 Preparing
Systematic
Maintenance
Procedure PDF
File

 Assignment #1

 Course
Evaluating
Survey Page
 Self-
Introduction
Forum

 Webinar
Conference

 Pretest Quiz

 Personal
Protective
Equipment

LO2. MAINTAIN  Interactive

Day 3 Online
COMPUTER Lessons
(Training 8 hours
SYSTEMS AND Activity Site)
NETWORKS Interactive
Content

 Preparing
Systematic
Maintenance
Procedure PDF
File

 Assignment #1

 Course
Evaluating
Survey Page
 LO3. DIAGNOSE
Day 4 FAULTS OF Online
COMPUTER (Training 4 hours
SYSTEMS AND Site)
NETWORKS
LO4.
RECTIFY/CORRECT
Day 5
DEFECTS IN
COMPUTER
SYSTEMS AND
NETWORKS
LO5. INSPECT AND
TEST THE
Day 6 COMPUTER
SYSTEMS AND
NETWORKS

Day 7 Take the Post Test Online 1 hour

Day 7 Fill up Course evaluation Online 30 minutes

Survey

REFERENCES:

CBLM Identify the tools, equipment, testing devices and materials

CBC – Computer Systems Servicing NC II

Training Regulations (Computer Systems Servicing NCII)

https://cssnc2site.wordpress.com/maintain-and-repair-computer-systems-and-networks/

https://www.moneycrashers.com/computer-maintenance-tips-checklist/

https://www.studiopsis.com/computer-repair-guide/