Product

Service handover
Benchmarking Service request procedure process to
companies logging process (Self/company service center
/hybrid) (self/home
pickup)

1. Bring in for
repair

2. Online chat
Online with apple Self handover
Apple through support to only
website or authorized
over call 3. Schedule a service center
call

4. Call apple
support later

Mahindra

CISCO

Dell

Nokia
 Prime service
focus
Service procedure at service center Service time for various
products (Quality/time/
both)

1. You can get Apple-certified repairs and

service at one of our Apple Authorized Service
Providers. The technicians at all these locations Many of our Apple
receive Apple training. They deliver the same Authorized Service
high-quality service with genuine Apple parts. Providers offer same-day
The repairs are backed by Apple. service for some repairs,
such as screen repair. If Quality and
2. whatever is required to repair the service your technician needs to time
station raise a request and apple ship it in within send your iPhone to an
a day from its central location. Apple Repair Center, you'll
Also if there is a major repair the service station be notified when it's ready
guy ships the equipment's back to apple and for pickup.
apple repair it at its own facility to ensure the
better finish.
Spare part inventory location
(at dealer/service Number of self
rd
Replacement product offering
center/nearest warehouse/ owned and 3 for during service for specific
party spare
central part period/not
warehouse/international
warehouse/make to order) warehouses

No inventory at 3rd party in

- Lunar Product offering option
India as they are not apple own All service and
available.
stores, so whatever is required inventory
to repair the service station stations are self
- In case of major issues a
raise a request and apple ship owned. No 3rd
lunar MacBook is given and
it in within a day from its party centers.
the original product is shipped
central location.
back to apple.
 Demand
planning and
Method of spare part criticality
categorization Separate deployed service team for spare part
(Eg- ABC type) enterprise business if any requirement
planning
method

Based on historical data Apple train service team of

enterprice company.Apple's Self-
the inventory turnover rate is very Servicing Account (SSA) program is
high. The inventory turns are done designed for institutions and
once every week and apples deal businesses that would like the Based on
on JIT for inventory not on convenience of repairing their own historical data
production parts hence they keep products. Program participants (Self-
their cost to low and in case of Servicers or Self Servicing
disruption they use their Accounts) are authorized to repair
production inventory for some time only the products they own or lease.
Softwares used
Spare part
for spare part scrap method New initiatives
management and policy
system

Self-Servicing
Account Program:
Info not Info not
Apple's Self-
available available
Servicing Account
(SSA) program