Professional Documents
Culture Documents
Topic 4
Topic 4
GUEST
REQUEST
Introduction
• The agent then relays the request to the appropriate service centre or hotel department for
processing .
1) Bed board
2) Adaptor
3) Vase
4) Pillow Fort
5) Baby cot
Common Special Request
• Arranging gifts
• Finding doctor
• Charging cellphone
• Find a minister
• Arranging for a bodyguard
• Hire a limo
• Charter a private jet
Continued…
• Reserve front-row seats at shows
• Repair shoes
• Find a tuxedo
• Arrange a tour
• Plan birthday parties
• Map out a hike
Various Special Requests
Can u make a pillow fort and get me vanilla coke
?
• A recent example from The Ritz-Carlton, Amelia Island - where
staffers went above and beyond in their return of a stuffed animal
to a little boy.
When a guest who requested "a pre-made pillow fort and Vanilla
coke" found supplies for the fort and coupons for gratis Coca
Cola in his room upon check-in, as well as snacks and a hand-
written note from the guest services staff.
This is one amongst hundreds of special requests made by guests.
Can I design my own menu?