Business Worksheet Unit 17

Ignacio De Marco

1- Quality is ensuring a good or service meets the needs and requirements of its consumer.
2- Quality assurance is a system of setting agreed standard for every stage of production.

3- Businesses can implement a quality control of their goods by quality inspections at the end of
their production or by quality assurance during its stages, making sure no products are wasted.

4- Businesses with poor quality products can face a waste of products that can be sold, the
may not build a good brand image, resulting in less sales and not attracting new customers, they
may have to charge at a low price because of the poor quality and the product may have a short life
cycle as people wouldn’t keep buying the product if it doesn’t meet their needs.
5- quality assurance: definition: system of setting agreed standard for every stage of
production.
who is responsible: workers and the business itself, having the responsibility for ensuring the
product’s quality. quality control:

aim: to see if the products produced meet the needs of customers once finished or in stages of
production. not every product will be tested.

how: inspectors (specialized people) check the products for any flaw and may even have to
dismantle a product, this is why not every product can be checked and chances are some of the poor
quality products reach their way to the market.

6- Good quality can help build a strong brand image for a business which can lead to customer
loyalty and recommendations for other people to buy the product. Also costs, complaints and
returns can be reduced as consumers will be satisfied with the product. These businesses can charge
at a premium price as people are willing to pay a higher price for a product of a better quality than
other similar products. Wholesalers and retailers will be encouraged to store the product if they
know people buy it and the product will have a longer life cycle as customers will be willing to
repeat the purchase if they were satisfied by it.