A Develop plan 10 - B Develop interview questions 5 A C Perform research 14 A D Conduct interview 5 B E Analyse research result 21 C F Evaluate interview 7 D G Budget planning 14 E, F H System design 35 G I Obtain and installing 30 H hardware J Testing and installing 35 H software K Testing process of the system 30 I, J L Staff Training 21 K M Implement the system 21 K, L