A front office is a designation that describes an area of a business where clients and

company personnel interact. Front offices are typically called so because they are at the front or
entrance of a business, giving customers easy access to office workers. This vital section of the
business can serve many purposes, depending on the company, and are often the best place to
obtain any customer-related information.

Front offices may have an entry desk staffed with a secretary or administrative worker. This
main desk can offer assistance to incoming clients or customers, and can direct queries to correct
personnel. Alternatively, all personnel in the department may be trained in customer assistance;
since front office workers may have many duties, training all of them in customer service means
that someone will almost always be available to help a client.

A query is a concise memo submitted to an editor by a writer seeking publication. It is

basically an inquiry to see whether the writer's work is of interest to a particular publication. A
query briefly details a writer’s experience and knowledge of the subject matter, and gives a
summary or synopsis of the article the writer hopes to have published. An approximate word
count for the proposed article or feature is also generally included.

in addition to being a contact point for clients, this area may also serve as the main hub of
communication for the entire company. Office workers often serve secretarial functions, and may
be in charge of taking messages, handling orders, and relaying information to different
departments. Many front offices work in concert with sales and marketing departments in order
to create and distribute information to clients.

Marketing, sales, and service departments that come indirect contact with the customers, and

liaise with the back-office (administrative) departments to maintain a two-
wayflow of information.

Duties and responsibilities of a front office

Duties and responsibilities of a front desk are as follows:

1. To welcome the arriving guests.
2. Providing information service.
3. Receiving and processing reservations
4. Filling of the arrival and departure register.
5. Dealing with complaints and handling them.
6. Communication and coordination with other departments.
7. Doing Check in & Check out. 

- I'm responsible for handling guest complaints. I also receive and respond to guest complaints
that are email to the corporate office. I make the schedule for the front desk employees. I'm in
charge of training them as well. I introduce new standards and procedures to them as well. I also
order the items for our gift shop. Most importantly I must lead by example and go above and
beyond with excellent customer service.

- The duties is that evey front office person is to make sure that the customers are greeted with
kind and respect. The must answer phones and help any one that come into their door.
- Front Office Staff in a Hotel organization will include Individuals who handle various responsibilities
directly involved with Guests Include: and will vary depending upon the size of the hotel. 

1. Guest Check in/ Check Out 

2. Information and or Concierge 
3. Sales 

The Staff will normally include 

1. a front office manager or front desk manager and or a supervisor and a Assistant Hotel Manager.

Characteristics of a front office:

- keyboard accurately and efficiently

What are basic needs of front office staff:

- The basic needs of front of office staff would be clean sharp appearance, welcoming smile always be
clear in your instructions in order to save time in order not having to repeat yourself again, plus be
accurate in your answer to any questions if not this can make you look as though you have no real
knowledge of the company and the company not training their staff efficiently . To be aware of your
surroundings so no one is this left wandering around.

Main function of front office department?

- Contact with clients.
- greet, check in and assist customers and secure the hotel
- The FRONT OFFICE is the nerve center of a hotel. Members of the front-office staff
welcome the guests, carry their luggage, help them register, give them their room keys
and mail, answer questions about the activities in the hotel and surrounding area, and
finally check them out. In fact, the only direct contact most guests have with hotel
employees, other than in the restaurants, is with members of the front-office staff. 
 The front office functions can be divided into five general areas: 

1. reception 
2. bell service 
3. mail and information 
4. concierge 
5. cashiers and night auditors 

Two major departments are represented in this list. The employees staffing the first four
areas are in the rooms department. The fifth is the financial area, where guest charges are
accumulated and posted to the bills, and all cash transactions are consummated. These are
all accounting-department functions, and so the cashiers and night auditors are in that
department.
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The Front Office function of a Hotel is to act as the public face of the hotel, primarily by
greeting hotel patrons and checking in guests.
It also provides assistance to guests during their stay, completes their accommodation,
food and beverage, accounts and receives payment from guests.
Department is typically composed of 1. Reception 2. Reservation 3. Concierge 4.
PBX (phone service system) 5. Telephone
a) Front Office:  Sell guestrooms; register guests and design guestrooms  Coordinate
guest services  Provide information  Maintain accurate room statistics, and room key
inventories  Maintain guest account statements and complete proper financial
settlements
b) Reservation:  Receive and process reservation requests for future overnight
accommodations.  With technology development, the Reservation Department can, on
real time, access the number and types of rooms available, various room rates, and
furnishings, along with the various facilities existing in the hotel Edgar Dsouza Goa  
- Answer
- The Front Office function of a Hotel is to act as the public face of the hotel, primarily by
greeting hotel patrons and checking in guests.
It also provides assistance to guests during their stay, completes their accommodation,
food and beverage accounts and receives payment from guests.

The Role of The Front Office

A security program is most effective when all employees participate in the

hotel's security efforts. Front office staff play a paticularly important role.
Front desk agent, door attendants, bellpersons, and parking attendantshave the
oppurtunity to observe all persons entering or departing the premises.
Suspicious activities or circumstances involving a guest or visitor should be
reported to the hotel's security department or a designated staff member.
Several procedures front desk agents should use to protect guests and property
have already been mentioned. For example, front desk agents should never give
keys, room numbers, messages, or mail to anyone requesting them without first
requiring appropriate identification. Similiarly, the front desk agent should
not announce an arriving guest's room number. Guest's may be further proteceted
if the front office prohibits staff members frrom providing guest information to
callers or visitors. Generally, front desk agent should not mention guest room
numbers. People calling guest's at the hotel should be directly connected to
the appropriate guestroom without being informed of the room number. Conversely,
someone asking for a specific room number over the telephone should never be
connected until the caller identifies whom he or she is calling and the hotel
employee verifies the identity of the person in the room requested. A person
inquiring at the front desk about a guest may be asked to use the house phones
so that they connect only to the hotel operator. The caller can then be
properly screened to provideadditional security. Front office staff may also
inform guest's of personal precautions they may take. For example, front desk
agents may suggest that guests hide and secure any valuables left in their cars.
Bellpersons accompanying the guest to a room generally provide instructions on
the operation of in-room equipment. The bellpersons may also review any decals
or notices in the room relating to guest security. This should always include
emergency evacuation paths and procedures. The front office may provide the
guests with flyers containing safety tips, such as the example shown in exhibit