Name and surname

PERSONAL DETAILS
Contact details: e-mail address
Cell phone number

Nationality: South African

Availability: … is available for face-to face, Skype and telephone

interviews immediately. She is also available to start in a
Photo
new employment role at any time.

Preferred location: Flexible

EDUCATION AND QUALIFICATIONS

2019 Master of Commerce in Business Management
Institution University of South Africa
Completed dissertation on the perception of customer service (awaiting examination results)

2010 Bachelor’s degree in Economy

Institution Kigali Independent University, Rwanda
Majored in management and economy

2002 Diploma in Commerce and Accounting

Institution Lycée Notre Dame de Citeaux, Rwanda
Majored in commerce and accounting

ENTREPRENEURIAL CAREER
2017 I started my own construction company in 2017.
IJC All Maintenance (Pty) Ltd (2017/347410/07)

PERSONAL STATEMENT
I am a general administrator with six years’ experience. I am looking to combine my passion for marketing in a customer
experience or marketing role within a multinational company. I believe that my previous experience and skills highlighted in this
CV will support my application. In addition, I strive for excellence and enjoy showing initiative. I am an excellent team player who
is able to co-operate with others to achieve a common goal.

KEY TRANSFERABLE SKILLS

● Six years’ experience in administration in the property and banking industries.
● Two years’ experience working in the commercial department of a Rwandan bank.
● Strong business process skills, with experience predominately in operational reviews focused on financial processes.
● Proficient in providing quality service to clients.
● Strong skills in data analytics.
● Ability to utilise various computer-assisted programs such as Atlas.ti data analysis software, Sage accounting software,
and Power Pro software used in the property industry.
● Ability to maintain client relations both internally and externally.
● Good written and verbal communication skills with experience in report writing.
● Experience in rental property management: lease contracts, payments, management of inspection and maintenance
duties.

INFORMATION TECHNOLOGY SKILLS

● Excel – Formulas, tables, conditional formatting, pivot tables; Word – Advanced formatting, tables, templates;
PowerPoint – Advanced formatting, templates

WORK HISTORY
2016 – 2018 Smile Property Group

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Name and surname

General administrative to the Principal

Company Information
Smile Property Group is a real estate agency specialising in residential property rentals and sales. It is registered with the Estate
Agency Affairs Board (EAAB). Smile Property Group employs approximately 50 agents and assistants as well as two
administrative officers.

Key Responsibilities
● Answer phone calls and interact with walk-in clients.
● Assist with clients’ lease and/or purchase offers.
● Process new purchase offers and send them to the Principal for approval.
● Process approved offers in the Power Pro system.
● Prepare contracts, lease renewals, invoices and quotations, deposit reports, and inspection documents.
● Manage tenants’ accounts along with invoices from contractors.
● Review and present reports to the Principal.
● Use financial reporting software to track late payments and lease renewals.

2008 – 2011 Banque Populaire du Rwanda (BPR)

Commercial officer to the Branch Manager

Company Information
Banque Populaire du Rwanda (BPR) is a commercial bank in Rwanda that offers products including current and savings accounts,
debit and credit cards, mortgages and loans, mobile banking services and agriculture business expertise. The bank employs
approximately 1 000 individuals.

Key Responsibilities
● Loan portfolio management.
● Conduct meetings with new and current loan customers.
● Design detailed reports regarding the bank’s loan portfolio.
● Process new loan applications.
● Process approved loans in the bank’s prescribed system.
● Follow up on late payments.
● Supervise and train junior commercial officers.
● Review and present reports to the Branch Manager.
● Use financial reporting software to track late payments.
● Assist the Branch Manager with general administrative tasks.

Jan 2004 – 2008 Bank of Africa in Rwanda (BOA)

Administrative Officer to the Branch Manager

Company Information
Bank of Africa (BOA) is a commercial bank in Rwanda that provides financial services to corporate and retail customers. BOA has
14 branches throughout Rwanda.

Key Responsibilities
● Manage tellers and approve exception teller transactions.
● Manage financial transactions including cheque cashing, withdrawals, deposits and loan payments.
● Process new client applications.
● Manage client accounts: opening and closing client accounts.
● Process debit and credit clients’ account transactions.
● Manage and process cash received from the safe and main bank vault.
● Assist the Branch Manager with general administrative tasks.

Key Client Industries

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Name and surname

● Construction
● Property management
● State-owned companies
● Finance
● Education (secondary and tertiary schools)
● Hospitality

PERSONAL INTERESTS
 Volunteer work
 Child care
 Music
 Cooking
 Reading
 Jogging
 Swimming
 Travelling
 Gardening

REFEREES

Name Mr XXXXX
Position Retired Senior Lecturer and Supervisor of my master’s degree dissertation
Organisation University of South Africa
Contact details xxxxxx
e-mail address

Name Mr XXX
Position Principal and Owner
Organisation Smile Property Group
Contact details xxxxx
e-mail address

Name Mr XXXXXXXXX
Position Previous Owner
Organisation Hangover Sport Bar
Contact details xxxxxxxxxxx
e-mail address

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