Abdul Raouf Mangla

T24 Admin Team Lead

Objective: _______________________________________________________________________________
Seeking opportunity in an organization where I can fully utilize my potential as well as experience in an
environment and gain the maximum exposure and increase the knowledge and experience in various walks
of life which can be challenging and progressive.
To work more under the supervision of professional peoples and as well as with colleagues of my own field
of study and as well as of other field of works so that I have a diverse knowledge and experience about
every field of life.
SYNOPSIS: ________________________________________________________________________________
 Over 14 years experience in design and implementation of IT solutions.
 Competent in project management: planning, designing, execution and implementation.
 Confident in developing IT setups.
 Target-oriented to achieve results effectively and efficiently.
 Have requisite academic and professional skills
Professioanl Summary: _________________________________________________________________
Creation an Environment for Temenos,Day to Day T24 Operations , High-level error handling / trouble
shooting of COB. Startup and Shutdown T24, MQ, WAS and Oracle services on a server. Having Experience
of old Banking software Bank Smart. Virtualization using VMware, Server administration, installation and
configuration. Networking, Switching with Cisco, Dlink and Wireless Acess point configuration,
troubleshooting and management.. Microsoft Windows 2003 Servers administration, installation and
configuration. Micorosoft Exchange Server 2002 and 2003 administration, installation and configuration.
Skills Summary: _________________________________________________________________________
 T24 System Administration  Windows Servers 2003  Virtualization using
in cluster based environment.  Active Directory Service VMware & Windows Server
 T24 COB  Client O.S Windows Hyper-V and System Center
AdministrationCreation an XP, Vista , Windows 7 MS-Windows Server 2012.
environment of T24.  DHCP, DNS, TCP/IP  Installation, configuration,
 T24 System Support.  ISA Proxy Servers, & implementation
 T24 COB Operations. Wingate. Mdaemon mail server
 Initiaz MQ,WAS and Oracle  Microsoft Exchange  Installation, configuration,
Services. Server 2002, 2003 implementation, backup and
 Weblogic, JBOS Installaiton  LAN / WAN maintenance of Domain
& Admininistration in a Configurations. controller.
cluster based environment.  VPN (using win 2003) &  Database Handling (Oracle,
 T24 Implementation / (Using MS-ISA). SQL Server and MS-Access.
Configurations.  Developing/enforcing  Provide technical support to
 Installation and policies and procedures clients and resolving their
administration of TCServer. in Domain. network issues.
 understanding of COB, TSA  SWIFT Administration  OTD configuration &
Service, Agents, Batch  FCM Administration administrations.
processes & Multi-threaded and Configurations.
routines.  Insight BI
 T24 Backup(RMAN & Data administration and
pump) Management & configurations.
Restoration.
Academics ______________________________________________________________________________
M.Phil (Project Management) Year-2017 7
COMSATS Institute of Information Technology.
Marks: 3.56 CGPA
MIT- Master of Information Technology Year- 2014
Virtual University of Pakistan.
Marks: 2.54 CGPA

 Khushhali Microfinance Bank Plot No. 55-C, 4th Floor, Ufone Tower Jinnah Avenue, Blue Area, Islamabad.
 +92 321-4080800  talk2raouf@hotmail.com
 MCS - Master of Computer Science Year- 2002
NK-FACT Lahore Pakistan.
Marks: 3.42 CGPA
BSC - Bachelor of Computer Science Year- 2000
Islamia University Bahawal-Pur-Pakistan.
Marks: 57.3 %
F.Sc – Intermediate Pre-Engineering Year- 1998
BISE Lahore-Pakistan.
Marks: 51.5 %
Matric – Matric- Science Group Year- 1996
BISE Multan-Pakistan.
Marks: 66.58 %
Professional Training: ___________________________________________________________________
 AIX Jumpstart for Unix Professional Training at IBM Karachi.

 Pwewer System for AIX Virtualization Training at IBM Karachi.

 DIT (Diploma in Information Technology) from VIIT Bahawal-Pur. April- 2000.

 CCNA (Cisco Certified Network Associate) Coaching from CORVIT Lahore. March 2005

 MCSE (Microsoft Certified System Engineer) Coaching from CORVIT Lahore.November 2005

 JNCIAER (Associate, Enterprise Routing) August- 2010

 JNCIAEX (Associate, Enterprise Switching) August- 2010

 JNCISSEC (Specialist, JUNOS Security) October- 2010

 MICROSOFT (MS Server Virtualization with Windows Server Hyper-V and System Center) April-2014.

 R-13 T24 Training at DUBAI: December-2014

Training provided by TEMENOS at T24-COB Management and T24 System Administration on R13.

Professional Experience: _______________________________________________________________

KHUSHHALI Microfinance Bank Islamabad.
Duration: 29-Sep-2017 – To Date
Designation: T24 Admin Team Lead.
Architecture of Core Banking Application based on:
T24 (release R17), FCM, Insigt BI, OSB, Operating System,Linux, TAFJ, Oracle 12g, Weblogic 12C, are running on
Exa-Logic & Exa-Data Machines,OS: Oracle Linux.
Working Domain: Temenose R17, TAFJ, Weblogic Configuration & Administration for 3 tier Architecture,
OSB, FCM, Insiht BI and OTD installation and configuration.
Major Responsibilities:
Operations and Support:
 Management and Administration of Temenos T24 applications (T24, FCM and Insight
BI).
 Management and Administration of ATM, Internet Bank and Mobile Banking.
 Managing 24x7 technical support operations of T24 and related activities.
 Installation, Integration and configuration of T24 application with WebLogic (Oracle web
server) and related software’s.
 Installation, Integration and configuration of FCM and Insight BI with T24.

 Khushhali Microfinance Bank Plot No. 55-C, 4th Floor, Ufone Tower Jinnah Avenue, Blue Area, Islamabad.
 +92 321-4080800  talk2raouf@hotmail.com
Page 2
  User complaint resolution and incident management within the defined Service Level
Agreement.
 Ensure root-cause analysis is completed for all service outages.
 Performance Tuning and optimization of T24 application.
 Patches management as per defined Standard Operating Procedure.
 Management and execution of COB processes.
 Core Banking Disaster recovery procedures and documentation. Ensure any potential
shortfalls are identified are corrected.
 Provide high level of customer service to internal customers and helps conduct reviews
of Internal SLAs.
 Coordinate and manage T24 vendor support management, review contracts give
recommendations for improvement.
 Responsible for scheduled and Adhoc backups and keeping track of backups as per the
retention policy.
 Responsible for T24 Test Environment Creations & Support.

Projects and Training:

 Planning and execution of future strategy of the Temenos T24 environment including
preventive maintenance and projections.
 Assist line manager in creating and implementing a strategic plan to improve
supportability of the infrastructure.
 Lead Core Banking (T-24) Application maintenance and administration during and after
implementation of the project.
 Help impart T-24 infrastructure maintenance and administration knowledge and skills to
the IT team.
 Supervise and train IT team members that are involved with T24 project
implementation, in application maintenance and administration especially pertaining to
core banking application.
 Facilitate meeting/workshops with Business/IT stakeholders in relation to T24
 Ensure completion of assigned projects within stipulated timelines and budget
constraints.
IT Governance & Reporting:
 Develop, Implement and maintain all operational processes, procedures and policies
related to T24 application.
 Develop, implement and monitor KPI’s and report to senior management.
 Develop and recommend ongoing IT internal process refinement and improvements.
 Responsible for creating and maintaining the T24 related technical diagrams,
documentation & presentations.
 Produce regular reports on service performance and achievement to the departments
and to CIO.
 Manage and ensure changes are processed through Change Management Procedure.
 Address and close audit findings/observations within the give timelines.

Bank Alfalah Ltd IT-Data Cneter Lahore.

Duration: 19-Feb-2007 – 28-Sep-2017
Designation: Supervisor T24 Admin & Ops & SWIFT System
Architecture of Core Banking Application based on:
T24 (release R06, R13), HP-UX 11i Operating System,AIX, TAFC, Oracle 10g, WebSphere Application Server (v6.1),
WebSphere MQ (v6.0), TCServer (release 1.5.2_35) are running on HP Superdome Integrity Servers.

Major Responsibilities:
 Installation, configuration and management of T24 Applications.

 Khushhali Microfinance Bank Plot No. 55-C, 4th Floor, Ufone Tower Jinnah Avenue, Blue Area, Islamabad.
 +92 321-4080800  talk2raouf@hotmail.com
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  Hardware & Software Troubleshooting of problems in Data Center
 Day to Day T24 (Temenos Banking Software) Operations.
 High-level error handling / trouble shooting of COB.
 Backup of T24, Execute COB, and Monitoring COB while running.
 Installation of Patches and update maintenances code.
 Upload Treasury rates, Forex rates, NIFT rates, KIBOR, Bulk salary and Currency.
 Daily Generation of MIS reports on the user request.
 Data Extraction Activities on daily and weekly basis for Branches.
 Daily RMAN backup of database, weekly whole backup of OS and monitoring the backup through Data
Protector.
 Weekly backups of full operating system including T24, MQ, WAS and Oracle partitions. Restore data if
necessary.
 Startup and Shutdown T24 services on a server.
 Monitoring the Processes, File system and CPU usage of T24, MQ, WAS, Oracle services and servers.
 Co-ordinate / correspondence with the Temenos (Assisting in Help Desk log issues), IBM, HP, Oracle and
other vendors.
 Good knowledge of Hardware Architecture Planning, Data Centre Infrastructure monitoring and
troubleshooting.
 Start, Stop and Reset TCServer, Bolt Services and ATM services.
 Resolve day-to-day technical issues involving email, network issues, applications, hardware & peripherals.
 Dealing all matters of Networking and troubleshooting.
 Data Center Infrastructure Monitoring,
 MIS Report Generation & Printing, Extractions of different routines, File System Monitoring.
 Move LIB and also Having Working Knowledge of Banking Transactions as well.
 Manage day-to-day administration functions to facilitate password resets, address log-in issues, manage group
access, etc
 Trouble shooting, Installation and configuration of the systems.
 Manage day-to-day administration functions to facilitate password resets, address log-in issues, manage group
access, etc
 Ensure the successful operation of Local Area Network.
 Trouble shooting, Installation and configuration of the systems.
 Having Experience of old Banking software Bank Smart.

Additional Task/ Resposibilites:

Administration of SWIFT System including:

 Management, installation, updating, monitoring and troubleshooting of SWIFT

Alliance Access / Workstation, SWIFT Net Link, Hardware Security Module overall
BAFL network as and when required necessary on primary, backup and DR systems.
 Responsible to upkeep the entire SWIFT Up & running 24 x 7. To monitor / maintain
the SWIFT network connectivity with network partners and service providers at all
sites.
 Management of interfacing SWIFT System with Back office application.

 Administrations covering all the day-to-day routine and special affairs like to verify
that SNL, Tuxedo running by executing command nslookup on SWIFTNet Link
command prompt. Daily, weekly & monthly backups and restoration of SWIFT
application, message and event journal archives and their backup. SWIFT users
profiles, system access, data retrieval. Furthermore creating, modifying and
removing operator definitions, profiles and units.

 Deployment of new releases / upgrade patches and new standards received from
SWIFT time to time on the SWIFT Servers.

 Khushhali Microfinance Bank Plot No. 55-C, 4th Floor, Ufone Tower Jinnah Avenue, Blue Area, Islamabad.
 +92 321-4080800  talk2raouf@hotmail.com
Page 4
  Provide operational support to SWIFT users for technical and operational maters /
issues at Bank Alfalah branches worldwide network.
 Managing SWIFT monthly and yearly invoices and settles their payments.
 Managing and providing services as Right Security Officer (RSO).
 Administration of “Double Take” software as High Availability and Disaster Recovery
Solution for SWIFT
 Responsible for Mirroring, replication, failure monitoring and failover and restoration
of data.

Qarshi Industries (Pvt) Ltd (15-G Gulberg III Lahore Pakistan)

One of the leading Herbal Medicines Company of Pakistan having four international accreditation’s ISO-9001:2000, ISO-
14001, HACCP and 17025
Duration: April 2006 – January 2007.
Designation: Network Administrator.
Major Responsibilities:
 Installation, configuration and management of Windows based Servers and Services.
 Windows Server 2003 Domain & User management through Active Directory, TCP/IP, LAN /WAN.
 Resolve day-to-day technical issues involving email, network issues, applications, hardware & peripherals
 Monitor networks with the help of different monitoring tools
 Hardware & Software Troubleshooting
 Performing Backup and Restoration
 Responsible to assign static IP’s to Cable modems.
 Managing proxy server to provide internet connectivity.
 Installation, configuration, implementation and backup or MS Isa server.
 Installation, configuration, implementation and backup of Mdaemon mail server.
 Installation, configuration, implementation, backup and maintenance of Domain controller.

CO.CO TRADERS (Pvt) Ltd (Gulshan-e-Ravi Lahore Pakisan)

Duration: April 2002 – March 2006
Designation: IT-Incharge
Major Responsibilities:
 Providing support to the LAN users of the company.
 Resolve day-to-day technical issues involving email, network issues, applications, hardware & peripherals.
 Monitor networks with the help of different monitoring tools.
 Assign the product packages and set up associated user access policies to the network.
 Provide technical support to clients and resolving their network issues.
 Responsible for allocating subnets to different corporate clients and sites.
 Also responsible for allocating internet bandwidth.
 Responsible to assign static IP’s to Cable modems.
 Managing proxy server to provide internet connectivity.
 Installation, configuration, implementation and backup or MS Isa server.
 Installation, configuration, implementation and backup of Mdaemon mail server.
 Ensure and configure router and their connectivity to remote sites
 Installation, configuration, implementation, backup and maintenance of Domain controller.

 Khushhali Microfinance Bank Plot No. 55-C, 4th Floor, Ufone Tower Jinnah Avenue, Blue Area, Islamabad.
 +92 321-4080800  talk2raouf@hotmail.com
Page 5
 Personal Informtion ______________________________________________________________________
Father Name Allah Bukhsh Mangla
Birth date 27-Jan-1980.
N.I.C. No 31202-9082014-3
Gender Male
Marital Status Married
Domicile Lodhran(Punjab)

T24 Projects Implementations: __________________________________________________________

Sep 2017 – Mar 2019

KHUSHHALI Microfinance Bank Islamabad

T24 R17 Core Banking application Implementation with FCM, Insight BI, IRIS and
Internet/Mobile Banking for KMBL with BIG Bank Approach on Exa-Data & Exa-Logic
stack.

Sep 2016 – Oct 2017

Bank Alfalah Limited

T24 R16 Implementation for UAE Operations at Bank Alfalah Limited

Jan 2014 – Feb 2015

Bank Alfalah Limited

T24 Release Upgrate from R06 to R13

Jan 2013 – Dec 2013

Bank Alfalah Limited

Project nameT24 R6 Implementation for Islamic Banking (Branch Rollout).

Mar 2010 – Nov 2012

Bank Alfalah Limited

Project nameT24 R6 Implementation for Conventional Banking (Branch Rollout).

Reference ________________________________________________________________________________
Reference will be furnished if required.

 Khushhali Microfinance Bank Plot No. 55-C, 4th Floor, Ufone Tower Jinnah Avenue, Blue Area, Islamabad.
 +92 321-4080800  talk2raouf@hotmail.com
Page 6