Dinesh Divekar

Business Mentor, Consultant and Trainer

Training on Effective Business Communication1

 What is Communication? Communication

Day I Communication is a matter of Attitude,
 The Process of Communication Games & Video
0930 – 1315 communication is matter of mindset.
 Communication & Perception, Clips, Case
hours Emphasis of the module is to build a
 Barriers in Communication Studies, Exercise
Concept of Communicative Attitude thereby reduce cost
 Organisational Communication on Cost of non-
Communication of non-communication
 Cost of non-communication communication
 What are Interpersonal Skills and its
Day I
importance in our workplace, There are total 10 types of Questions that an
1400-1730 hours Games, Exercises
 What is 3 step communication process, how average professional should know.
Interpersonal and Role Play
to use ‘I’ message? Listening is a pre-requisite of Leadership
Skills
 What are different Rules of Behaviour?
 Basics of Business Writing,
Day II
 Basics of Writing E-mails, How to maintain the flow of writing and how
0930 – 1315 Personal and
 What are Normative Verbs? to write keeping in mind the end result.
hours Group Exercises
 Difference between formal and informal Time saving through better communication.
E-mail Etiquettes
expressions,
 What are Questioning Skills?
 How to develop your Listening Skills?
Day II How to get along easily with others without
 Practice session on question and listening
1400-1730 hours giving stress to oneself. There are formal rules Games, Tests,
skills
Workplace of behaviour. When these are followed, these Videos
Communication  Meeting Manners reduce conflict and foster relationship
 Overview of the non-verbal
Communication

1
The modules mentioned here are tentative and are subject to change after pre-training assessment.

B-403, Sterling Park, Kodigehalli Main Road, Sahakar Nagar, Bengaluru – 560092, Karnataka, India
dineshdivekar@yahoo.com, +91-9900155394