Mark

Fundamentasl of Interaction
Analysis Criteria Methodology
Testing, Task Analysis

Events, Moments & notes Fundamentasl of Interaction Gulfs of execution Gulfs of evaluation Complaints made by participant
Browsing
He decides to search for chordless tools but enters a query, " lithium ion battery tools " He is immediately confused by the reulsts but does not also recognize the results
may mean the query could be better.

He does not understand search queries well and would be well served by
improved category search

Searching

He searches for a brand + product form, in this case Exactely what he needed to do Exactly what he expected to happen
"Kurig coffee pod holder". This was specific enough
to return a category page of results