Handbook of Research

on Human Factors in

Contemporary Workforce

Development

Bryan Christiansen
PryMarke LLC, USA

Harish C. Chandan
Argosy University, USA

I rci fesni OI5 \l i

A volume in the Advances in Human Resources
DISSEMINATOR OF KNOWLEDGE
Management and Organizational Development
(AHRMOD) Book Series www.igi-global.com
Table of Contents

Preface xvii

Chapter 1
The Fundamentals of Organizational Citizenship Behavior 1
Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand

Chapter 2
Emotional Aspects of Leadership in the Modern Workplace 24
Vaitsa Giannouli, Aristotle University of Thessaloniki, Greece

Chapter 3
The Art and Science in Communication: Workplace (Cross-Cultural) Communication Skills and
Competencies in the Modern Workforce 60
Ben Tran, Alliant International University, USA

Chapter 4
The Misappropriation of Organizational Power and Control: Managerial Bullying in the
Workplace 87
David Starr-Glass, SUNY Empire State College, USA

Chapter 5
Weifare Regime: A Critical Discourse 110
Chandra Sekhar Patro, GVP College of Engineering (Autonomous), Visakhapatnam, India

Chapter 6
Organizational Learning as a Social Process: A Social Capital and Network Approach 132
Jieun You, Yonsei University, South Korea
Junghwan Kim, University of Oklahoma, USA
Sarah M Miller, University of Oklahoma, USA

Chapter 7
Performance Appraisal System Effectiveness: A Conceptual Review 156
Chandra Sekhar Patro, GVP College of Engineering (Autonomous), Visakhapatnam, India
Chapter 8
The Significance of Job Satisfaction in Modern Organizations 181
Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand

Chapter 9
Communication and Job Satisfaction 201
Libi Shen, University of Phoenix, USA
Larry Austin, University of Phoenix, USA

Chapter 10
Emotional Intelligence and Job Stress 226
Germaine D. Washington, Calvary University, USA
Libi Shen, University of Phoenix, USA

Chapter 11
Experienced Stress and the Value of Rest Stops in the Transportation Field: Stress and
Transportation 249
Ville Pietiläinen, University ofLapland, Finland
Ilkka Salmi, University ofLapland, Finland
Rauno Rusko, University ofLapland, Finland
Raimo Jänkälä, University ofLapland, Finland

Chapter 12
The Relationship Between Social Problem Solving Ability and Burnout Level: A Field Study
Among Health Professionals 268
Efe Ibrahim Efeoglu, Adana Science and Technology University, Turkey
Sevgi Ozean, Cukurova University, Turkey

Chapter 13
Understanding Diversity in Virtual Work Environments: A Comparative Case Study 283
Marta Alicja Tomasiak, Thompson Reuters, UK
Petros Chamakiotis, University of Sussex, UK

Chapter 14
Diversity in the Workplace: How to Achieve Gender Diversity in the Workplace 308
Carola Hieker, Richmond, The American University in London, UK
Maia Rushby, Diversity-in-Leadership, UK

Chapter 15
The Diversity Management for Employment of the Persons With Disabilities: Evidence of
Vocational Rehabilitation in the United States and Japan 333
Kai Seino, Toyo University, National Institute of Vocational Rehabilitation, Japan
Aoi Nomoto, Chiba University, Japan
Tomohiro Takezawa, National Institute of Vocational Rehabilitation, Japan
Heike Boeltzig-Brown, University of Massachusetts-Boston, USA
Chapter 16
Employer Branding and Internet Security 357
Ewa Maria Matuska, Pomeranian Academy, Poland
Joanna Grubicka, Pomeranian Academy, Poland

Chapter 17
National Ethical Institutions and Social Entrepreneurship 379
Etayankara Muralidharan, MacEwan University, Canada
Saurav Pathak, Kansas State University, USA

Chapter 18
Factors Related to Readjustment to Daily Life: A Study of Repatriates in Japanese Multinational
Enterprises 403
Yoko Naito, Tokai University, Japan

Chapter 19
Investigation of Ergonomie Risk Factors in Snacks Manufacturing in Central India: Ergonomics
in Unorganized Sector 425
Prabir Mukhopadhyay, Indian Institute of Information Technology Design and
Manufacturing, Jabalpur, India

Compilation of References 450

About the Contributors 553

Index 560