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Psychotherapy Research

ISSN: (Print) (Online) Journal homepage: https://www.tandfonline.com/loi/tpsr20

Psychotherapy with refugees—Supportive and


hindering elements

Gesa Solveig Duden & Lucienne Martins-Borges

To cite this article: Gesa Solveig Duden & Lucienne Martins-Borges (2020): Psychotherapy with
refugees—Supportive and hindering elements, Psychotherapy Research

To link to this article: https://doi.org/10.1080/10503307.2020.1820596

Published online: 17 Sep 2020.

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https://www.tandfonline.com/action/journalInformation?journalCode=tpsr20
Psychotherapy Research, 2020
https://doi.org/10.1080/10503307.2020.1820596

EMPIRICAL PAPER

Psychotherapy with refugees—Supportive and hindering elements

1,3
GESA SOLVEIG DUDEN & LUCIENNE MARTINS-BORGES2,3
1
Department of Psychology, University of Osnabrück, Osnabrück, Germany; 2École de travail social et de criminology, Faculté
des sciences sociales, Université Laval, Québec, Canada & 3Departamento de Psicologia, Universidade Federal de Santa
Catarina, Trindade, Florianópolis, Brazil
(Received 17 February 2020; revised 1 September 2020; accepted 1 September 2020)

Abstract
Globally, nearly 80 million people are forcibly displaced. Being a refugee can impact one’s mental health profoundly.
Although specific approaches for psychotherapy with refugees have been developed, this study is the first to investigate
psychotherapy with refugees in Brazil. Semi-structured interviews were conducted with 18 psychotherapists in Brazil and
analysed using consensual qualitative research and thematic analysis. Supportive and hindering elements in psychotherapy
with refugee patients in Brazil were identified at eight different levels: the patient, the therapist, their relationship, the
setting, the psychotherapeutic approach, the context of the patient, the context of the therapist and the societal context in
Brazil. Hindering elements in the therapy include missing preparation for the integration of refugees, lack of interpreters,
patients’ mistrust and therapists feeling untrained, helpless and becoming overinvolved. Supportive elements include a
trusting therapeutic relationship, therapists’ cultural humility and structural competence, patients’ societal inclusion as
well as working with groups and networks. This study shows that in light of the enormous structural challenges for the
mental wellbeing of refugee patients, therapists’ flexibility and the reliance on collective work and networks of support is
crucial. Future research might investigate in more detail notions of collectivity-based mental healthcare in intercultural
therapy settings.

Keywords: Transcultural Psychotherapy; Refugees’ Mental Health; Brazilian Healthcare; Migration; Providers’
Perspectives; Qualitative Research

Clinical or methodological significance of this article: This is the first study of its kind investigating psychotherapy with
refugees in Brazil and providing insights into what psychotherapists experience as supportive and hindering in their work. The
results highlight the importance of adaptability and structural competence of psychotherapists, a move from knowledge-based
cultural-competence concepts towards more flexible notions such as cultural humility and the usefulness of collectivity-based
work strategies such as networks, co-therapy, teamwork and group therapy. Furthermore, collectivity-based strategies could
help to counteract the feelings of helplessness in therapists, which, as this study suggests, might stem from contextual
struggles, such as lack of funding and unmet basic needs of patients, and which are, in the case of Brazil, reinforced by the
precariousness of the ongoing social, economic and political insecurity.

Historically, psychology has relied on theories and countries are needed (Duden et al., 2020; Parra,
data derived from a specific and small part of the 2013). The present study focuses on psychotherapy
world’s population, namely Euro-North-Americans in Brazil and specifically on the treatment of refugee
(Hartmann et al., 2013; Parra, 2013; Wampold & patients.
Imel, 2015). However, culture influences construc- Since its re-democratisation, Brazil has become a
tions of pathology, as well as forms of healing (Kir- country of resettlement with specific laws for refugees
mayer, 2004). Investigations of the concepts of (Jubilut, 2006). However, little is known internation-
diagnosis, psychotherapeutic treatment approaches ally about refugees in Brazil and especially about their
and settings in a greater variety of cultures and mental healthcare (Teixeira et al., 2013). The

Correspondence concerning this article should be addressed to Gesa Solveig Duden, Department of Psychology, University of Osnabrück,
Neuer Graben, 49074 Osnabrück, Germany; Departamento de Psicologia, Universidade Federal de Santa Catarina, Campus Universitário,
Trindade, Florianópolis, SC CEP: 88040-500, Brazil. Email: g.duden@zoho.com

© 2020 Society for Psychotherapy Research


2 G. S. Duden and L. Martins-Borges

national Brazilian healthcare system (SUS), estab- (PTSD) – sometimes registered to be up to 10


lished in 1988, aims to provide comprehensive, uni- times higher than in the general population (Fazel
versal healthcare free of charge (Loch et al., 2016; et al., 2005; Lindert et al., 2009). In the Brazilian
Paim et al., 2011). It is based on an ample under- context, a study of Haitian immigrants in Southern
standing of health, incorporating physical, socioeco- Brazil yielded a PTSD prevalence rate of 9.1% and
nomic and cultural factors. Brazilian law states the found that depression and anxiety symptoms were
right of access to the SUS for everyone, without any in the clinical range in 10.6% and 13.6% of partici-
discrimination (Böing et al., 2009), thus including pants respectively (Brunnet et al., 2018). However,
refugees. Brazilian mental health policy, being this study remains one of the very few investigations
strongly influenced by the democratic psychiatry on immigrant and refugee mental health in Brazil,
movement in Italy (Goulart & González Rey, 2016), and a lack of research and data in this area persists
emphasizes a model of family- and community-care (Moraes Weintraub, 2012; Teixeira et al., 2013).
(Marsillac et al., 2018). Psychosocial care centres Internationally, studies investigating diverse facets
(CAPS), inaugurated as alternatives to traditional of psychotherapy with refugees have increased (Bar-
asylums, form the cornerstone of Brazilian mental rington & Shakespeare-Finch, 2013; Duden et al.,
healthcare (Goulart & González Rey, 2016). These 2020). For instance, Björn et al. (2013) used
centres entail multi-professional teams which content analysis of videotaped therapy sessions with
support people with mental health problems by allo- refugee families to determine that professionals who
cating resources within the community, such as possessed an awareness of the sort of lives refugees
through home visits and community activities, as had lived before their flight to a new country were
well as by offering therapeutic care adapted to each able to better accommodate patients’ needs. Other
patient (e.g. family and group therapy, individual psy- studies found that establishing a trusting relationship
chotherapy, work-related workshops). All of these with refugees is a priority and challenge in the therapy
services are offered free of charge and can be one- and might take a long time, as negative past experi-
time or of long-term duration (Goulart & González ences, unfamiliarity with the host country’s health-
Rey, 2016). care system, negative preconceptions of
The creation of the SUS has certainly improved the psychotherapy, and hostile attitudes of receiving
access to (mental) healthcare in Brazil. However, communities seem to be major barriers for the devel-
problems remain: units are fragmented, poorly inter- opment of trust (Codrington et al., 2011; Sandhu
linked and overly bureaucratic (Böing et al., 2009), et al., 2013). Furthermore, the therapeutic relation-
coverage is distributed unequally due to limited gov- ship is influenced by the presence of interpreters
ernmental spending on mental healthcare (Doniec who are often considered indispensable when
et al., 2018; Marsillac et al., 2018) and there is a working with refugee patients (Codrington et al.,
lack of specialized services for refugees (Bógus & 2011; Mirdal et al., 2012; Puvimanasinghe et al.,
Rodrigues, 2011). The demand for the latter, as 2015). Miller et al. (2005) observed, for example,
well as more information on the needs of refugees that interpreters had an impact on the therapeutic
in Brazil has increased dramatically, in particular alliance as well as on complex emotional reactions
with the humanitarian crises in Venezuela from within the therapy triad, which are exemplified by
2016 onwards (CONARE, 2019). The few mental therapists feeling excluded from the bond forming
healthcare services which are specialized in treating between interpreters and patients.
refugees are usually offered by volunteers, by non- Further investigations on psychotherapy with refu-
governmental organizations (NGOs), or as part of gees have focused on aspects such as trauma therapy.
“community-outreach”-projects of universities Some have found that the witnessing and validating
(Jubilut, 2020). of traumatic experiences by an outsider can play an
Refugees form a very heterogenous group; important role in a healing process (Griffiths,
however, they are often placed into a single category 2001). This idea forms the base of the testimony
due to the commonality of their predicament. Cer- therapy approach with refugees (Lustig et al.,
tainly, not all refugees develop mental health pro- 2004). The necessity of refugees “talking through”
blems, but higher rates of mental disorders and their traumatic memories, however, remains a
psychological symptoms compared to the general debated issue (Shearing et al., 2011). For instance,
populations in host countries seem common follow- Savic et al. (2016) found that among Sudanese refu-
ing the experiences of violence, war, displacement gees in Australia many preferred “getting on with
and difficulties in resettlement (Carswell et al., life” rather than talking about psychological pro-
2011; Fazel et al., 2005). Reports have shown elev- blems. Vincent et al. (2013) observed ambivalences
ated rates of anxiety and depression, as well as a about engaging in trauma-focused cognitive-behav-
high prevalence of post-traumatic stress disorder iour therapy among asylum-seeker patients,
Psychotherapy Research 3

especially when the asylum-seekers were living in fear Method


of repatriation.
Study Design, Participants and Procedures
Additionally, two current metasyntheses of quali-
tative studies investigating psychotherapy with This research rests on a constructivist ontology, a
refugee patients (Duden et al., 2020; Karageorge subjectivist epistemology and uses qualitative pro-
et al., 2017) underscored the importance of two cedures of inquiry. The current article is part of a
major aspects: Firstly, they emphasized the huge larger study investigating the mental healthcare of
impact this type of work can have on professionals. refugees in Brazil. This study specifically is con-
Factors such as patients’ ongoing contextual instabil- cerned with the experience of psychotherapists
ity influence professionals emotionally and can lead working with refugees in Brazil. Participants were
to changes in professional identity, as has also been recruited using gatekeepers and by contacting local
reported by other studies (e.g. Apostolidou, 2015; NGOs and subsequently via snowball sampling.
Barrington & Shakespeare-Finch, 2013; Puvimana- Individuals were only eligible to take part in the
singhe et al., 2015). Secondly, the metasyntheses study if they held a university degree in psychology.
highlighted the benefit of adapting therapeutic Undergraduate degree programmes in Brazil
methods to patients. This finding is supported by lit- conform to a national curriculum and involve three
erature concerned with refugee patients, but also with years of general studies in psychological science, fol-
patients from the general population (Savic et al., lowed by two years of area-specific and practical
2016; Wampold & Imel, 2015). Adapting methods internships (Rezende, 2014). Advanced academic
and addressing refugees’ complex needs through degrees were not an inclusion criterium, but six of
advocacy, psycho-social as well as interdisciplinary the participants held masters’ degrees and four also
work has shown especially helpful in the eyes of had a doctoral degree. For more details on psychol-
patients and staff (Codrington et al., 2011; Watters, ogy curricula in Brazil please see for instance
2001). For instance, Al-Roubaiy et al. (2017) Rezende (2014). Another inclusion criterium was
reported that there was a strong whish among Iraqi the requirement that participants had been working
refugees in Sweden that therapists recognize and psychotherapeutically with refugee patients for at
address their exile-related stressors, which they per- least six months. There is no formal license to prac-
ceived as the foremost reason for seeking psychother- tise psychotherapy in Brazil, and psychologists can
apy. The two metasyntheses also observed work psychotherapeutically after finishing their uni-
professionals’ cultural humility (Kirmayer, 2012; versity degree. Therefore, participants were asked to
Tervalon & Murray-Garcia, 1998), as well as their self-define their work, and only participants who
structural competence, i.e. an awareness of the declared their work to be clinical and psychothera-
socio-political context of patients (Metzl & Hansen, peutic were included. Furthermore, all participants
2014) to be central to a positive experience of of the present study were registered with a Regional
mental health support. Council of Psychologists, which forms part of the
Certainly, the literature about psychotherapy with Brazilian Federal Council of Psychology and serves
refugees is growing; however, most of the studies as an ethics board of the psychology profession.
cited originate from Western Europe, North- All participants had been educated in psychoanaly-
America and Australia. The present study aimed to tic theory during their university studies except one,
focus on the experience of psychotherapists who who had focused on systemic therapy. Seven partici-
work with refugee patients in the Brazilian context. pants had additionally taken part in intercultural psy-
We suggest that solutions to difficulties encountered chology university courses and subsequentially
by these psychotherapists could be a valuable specialized in an ethnopsychoanalytic perspective
resource for psychotherapy with refugees in other (Devereux, 1978; Martins-Borges & Pocreau, 2009)
countries (Parra, 2013). In other words, such an during their practical internships. None of the partici-
investigation may advance our international knowl- pants worked in the public healthcare system with
edge base of transcultural psychotherapeutic treat- their refugee patients. Instead, 14 participants
ment for refugee patients and facilitate structural treated refugee patients on a volunteer basis and did
and clinical support for this group. As the experiences not receive any form of payment for this work.
of psychotherapists working with refugees in Brazil Three participants were linked to a university which
may be very complex and have yet to be investigated, financed their work through a community-outreach
we apply qualitative methods for the understanding programme (Jubilut, 2020). One participant was
of these perspectives. Specifically, we pose the ques- financed through an international NGO. Participants
tion of what psychologists who conduct psychother- worked with refugee patients in their private prac-
apy with refugees in Brazil perceive as supportive tices, in spaces provided by universities, by a hospital
and as hindering elements in their work. or by NGOs. As many participants did not keep
4 G. S. Duden and L. Martins-Borges

systematic records on their patients, no average of recorded and transcribed. Identifying information
therapy duration nor number of patients per therapist was removed and the names of the participants
can be provided here. However, in their interviews, were substituted for numbers.
participants reported seeing their patients over dur-
ations varying from three sessions only to periods of
over two years depending on patients’ needs, but Data Analysis
also on the time and financial capacities of therapists.
In line with the subjectivist epistemology of the
All participants gave their informed consent.
present study, transcripts were analysed adopting
Ethical approval was obtained from the Ethics com-
principles of consensual qualitative research (Hill
mittee of the University of Osnabrück. A total of 18
et al., 2005; Williams & Morrow, 2009) and thematic
psychotherapists were interviewed (Table I) using a
analysis (Braun et al., 2014) focusing on the explicit
semi-structured interview guideline, which had
meaning in the data. In total, three researchers were
been pilot tested to ensure the unambiguity of ques-
involved in the analysis process, a German clinical
tions. The semi-structured interviews lasted
psychologist and two Brazilian clinical psychologists.
between 40 min to 2 h and were conducted in Portu-
Firstly, every interview was read thoroughly and given
guese, face-to-face at workplaces of participants (n =
a title with its most prominent message. Additionally,
12) or via skype (n = 6). Each interview was audio
word clouds were generated to create an overview of
noticeable themes in the data. Subsequently, a data-
based analysis style was used, whereby the first
Table I. Characteristics of participants. author identified units (codes) in the transcripts and
Characteristic (n = 18) M (SD)/n range/% collated them into categories of meaning (themes
and subthemes), thus developing a coding tree (Mal-
Age, years 35.16 (11.6) 23–60 terud, 2001). This procedure was undertaken in Por-
Gender tuguese. The coding tree was re-applied to the data
Male 3 16.7 by the first author and by the two other researchers
Female 15 83.3
Experience as
independently. Researchers evaluated the fit of the
a therapist, years 10.3 (10) 1–30 coding tree, translated it into English and discussed
a therapist with refugees, years 4.4 (2.8) 1–9 the codes, subthemes, themes and translation until
City (State) of work a consensus about their structure and labels was
Boa Vista (RR) 1 5.6
reached. Subsequently, the qualitative analysis soft-
São Paulo (SP) 5 27.8
Curitiba (PR) 5 27.8 ware MAXQDA (VERBI Software, 2019) was used
Foz do Iguaçu (PR) 1 5.6 to organize the text of all interviews into the themes
Florianópolis (SC) 6 33.3 and obtain the frequencies of participants who
Country of origin talked about each theme (Table II). This quantifi-
Argentina 1 5.6
cation does not allow for inferences of statically
Brazil 13 72.2
Colombia 1 5.6 valid prevalence. It was used merely to gain an over-
Lebanon 1 5.6 view of the representation of each theme in the data
Syria 1 5.6 set, labelling themes with “general” if they applied
Uruguay 1 5.6 to 17–18 cases, “typical” if endorsed by 11–16 par-
Working with interpreters
ticipants, “variant” for less than 11 but at least three
Sporadically 2 11.1
Never 16 88.9 cases, and “rare” for one or two cases (Hill et al.,
Languages of therapy 2005).
Portuguese 18 100
Spanish 10 55.6
French 5 27.8
Author Positionality
English 4 22.2
Arabic 2 11.1 The first author is a doctoral candidate in psychology
Psychotherapeutic approach
and served as the study’s principal investigator and
Psychoanalysis 10 55.6
Ethnopsychoanalysis 7 38.9 first coder. While she grew up in a city in eastern
Systemic psychotherapy 1 5.6 Germany, her experiences and academic interests in
Work financed by migration have raised her awareness for structural
University 3 16.7 challenges in post-migration settings and the need
International NGO 1 5.6
for culturally sensitive service providers. She lived
Voluntary 14 77.8
in Brazil for several years, worked in psychotherapeu-
Note. Data are mean (standard deviation) or n and range or tic clinics for refugees in Germany and Brazil and
percentages. Percentages are rounded to one decimal place. participated in research activities in a Brazilian
Psychotherapy Research 5
Table II. Level of analysis, themes and frequency of occurrence of each theme.

Supportive/ Frequency of Occurrence


Level Hindering Theme (#T)

Brazilian Context Hindering Inadequate preparation to receive & integrate refugees General (17)
Access to mental healthcare is difficult Typical (16)
Mental healthcare system lacks funding & communication Typical (13)
between services
Patients’ Context Hindering Basic needs not met Typical (13)
Facing prejudice, discrimination, racism Typical (14)
Bureaucratic barriers to integration Variant (10)
Instability Variant (10)
Family separation & isolation Variant (8)
Injustice & no reparation Variant (8)
Supportive Inclusion & access Typical (14)
Social contact Variant (9)
Basic needs satisfied Variant (6)
Therapists’ Context Hindering Voluntary work Variant (6)
Feeling untrained Variant (5)
Working alone & being isolated Variant (5)
Conflicts in teamwork Variant (3)
High number of cases Rare (2)
Supportive Interdisciplinary network Typical (15)
Supervision Typical (15)
Therapists’ own psychotherapy Typical (14)
Therapists’ strategies to cope Typical (13)
Teamwork Typical (12)
Education in cultural psychology Variant (9)
Patient Hindering Mistrust Variant (8)
Unfamiliarity with psychotherapy Variant (8)
Talking about suffering is hard Rare (2)
Supportive Desire to talk & engage Variant (5)
Strength & resilience Variant (4)
Therapist Hindering Getting overwhelmed Typical (15)
Ethnocentrism Variant (9)
Feelings of power & helplessness Variant (6)
Supportive Cultural decentring & humility General (17)
Contextual & political awareness General (17)
Theoretical decentring Typical (13)
Desire to attend & genuine interest Typical (13)
Self-awareness Variant (8)
Therapeutic Hindering Bonding takes longer Variant (8)
Relationship Overidentification with patient Variant (5)
Supportive Relationship as most important aspect Typical (12)
Speaking patient’s language Typical (12)
Trust Typical (11)
Being there Typical (11)
Having had similar experiences Variant (7)
Show interest in culture Variant (6)
Setting boundaries Variant (3)
Flexible understanding of the relationship Variant (3)
Setting Hindering Communication difficulties & lack of interpreters Typical (13)
Improvised space Variant (4)
Supportive Work outside of private practice Variant (10)
Co-Therapy Variant (10)
Group Therapy Varian (9)
Cultural mediator Variant (9)
Working in Portuguese Variant (7)
Use of technologies Variant (4)

(Continued)
6 G. S. Duden and L. Martins-Borges
Table II. Continued.

Supportive/ Frequency of Occurrence


Level Hindering Theme (#T)

Approach Hindering Trap of “assistancialism” & overinvolvement Typical (12)


Having to adapt traditional approach Variant (3)
Cultural camouflage Variant (3)
Supportive Truly listening & being present General (18)
Flexible & adaptive Typical (15)
Support strengths & autonomy Typical (14)
Work outside the psychotherapeutic realm Typical (14)
Non-verbal methods Variant (8)
Address meaning & identity questions Variant (7)
Long term psychotherapy Variant (7)
Working on here & now Variant (3)

university. These experiences, as well as the fact that encounter. Within this general Brazilian context, the
the co-author and the additional coder are Brazilian therapist and patient have further contexts which are
clinical psychologists, increase the likelihood that more specific to them (e.g. their family etc., here rep-
local significations and the way therapists in Brazil resented as TC and PC) and which partly overlap.
speak about their work were captured adequately. One element of the context is the specific setting (S)
All three researchers have experience in qualitative in which therapist and patient meet and in which the
research methods, including interview studies and therapy takes place, as well as the specific therapeutic
qualitative analysis, as well as in the use of analysis approach (A). When therapist (T) and patient (P),
software. The authors expected psychotherapists to each with their unique characteristics, encounter each
highlight the Brazilian political situation as a main other in the therapeutic space, they start forming a
challenge in their work. therapeutic relationship (R), depicted in the centre of
the figure. For each level, themes (see Table II) were
formulated. In the following section, each of the
Results levels with its themes will be described in more detail.
The analysis showed that therapists’ accounts of their
work experiences involves eight levels of description.
Brazilian Context (BC)
Figure 1 depicts these levels in an interconnected
way: The general Brazilian context (BC) provides the All therapists referred to the BC as a struggle for the
all-encompassing background for the therapeutic psychotherapy with refugees: They perceived the

Figure 1. The eight levels of analysis.


Psychotherapy Research 7

country to be unprepared to receive and integrate reduced their opportunities to exchange with other
refugees. Furthermore, participants typically high- professionals and to learn about their patients’ cul-
lighted the general lack of funding and communi- tures. While conflicts in teams complicated their
cation within the mental healthcare system and the work, working alone was also perceived as a hindering
difficulties in accessing mental healthcare for element, as it increased the burden and the sense of
refugees. responsibility they felt. Some therapists felt unpre-
pared and not trained for the work, especially those
It was very hard to get in touch with the reality of public whose training did not address social issues or
policies in Brazil, the social reality. I think it becomes culture, but whose studies had rather focused on “tra-
very obvious and very bleak, the unpreparedness that ditional” psychotherapeutic work: “Where I studied,
Brazil has to receive immigrants. So, I felt myself
hitting walls, everywhere I ran there was a wall […] it was very hegemonic. Not at all concerned with cul-
so it’s very tiring, it’s exhausting. It is even a bit sicken- tural issues and socio-political suffering. So, all of this
ing, working here with all the limitations and there are was very new to me.” (16)
limitations that are so much worse concerning the
issue of immigration, the specificities of immigrants, Before my job was […] much slower work. It was a
of rights […] this is a challenge that escapes the very much deeper job. To deal with the defence mechan-
comfortable field of psychotherapy. (07) isms, to look for all that, to help people find answers.
Now you don’t have time to look for answers. You
don’t have time. People are suffering here, they’re
suffering now. What to do with this suffering in 50
Patients’ Context (PC) min? So, it’s kind of frustrating on many levels. I
learned to do it one way and now none of what I
A typical theme concerned the unmet basic needs of learned applies. (17)
patients (food, housing) which, together with the high
legal and economic instability, led patients to have Typically, being inserted in and receiving support by
other priorities rather than attending psychotherapy interdisciplinary networks countered the feelings of
and thus hampered regular therapeutic meetings: being overburdened, enabled referral and the con-
“You can’t talk about the trauma because you’re tinuous treatment of patients in collaboration with
there in a very perverse reality” (02). More than the healthcare system and other public institutions.
half of the therapists also described how the discrimi- Similar reasons were given for the helpfulness of
nation patients were experiencing, along with con- teamwork: it allowed for multiple perspectives on
stant bureaucratic and integration difficulties, cases, therapists feeling supported, and learning
hindered progress in the psychotherapeutic process. from more experienced professionals.
A variant hindering element for the therapy consisted
of the separation of patients from their families, I think the first [helpful aspect] is our team. Our
patients’ subsequent feelings of isolation as well as team, it’s very united, very engaged. So, you receive
the lack of reparation for experienced injustice. a very difficult case, that usually is every case, but
Positive counterparts of these hindrances included there are some that are more [difficult], then you
supportive factors such as basic needs being met, know you will have a clinical meeting with your
team that will listen to you and we will think together
increased stability, reparation for injustice and about what to do. I think that having a group of pro-
patients’ inclusion in the Brazilian society. A variant fessionals in this area helps a lot. Because then there
supportive theme was social contact to Brazilians is always someone who will think of something. A sol-
and to people from the patients’ country of origin. ution emerges. (18)

A refugee doesn’t want others to feel pity. I’m sure he Psychotherapists typically also stressed supervision,
prefers opportunity. He wants to be able to work, to help from their own psychotherapist, various personal
study, to be in school, he wants to be able. The strategies (e.g. writing and sports), and university
refugee comes in search of possibility. Because in education in cultural psychology as supportive
the country that he left it was impossible to live. So,
I think that’s what improves the refugee’s mental elements. The last factor was mainly considered to
health: Access. (05) be relevant by the participants who had studied at a
university in Brazil that offered specialized training
in ethnopsychoanalysis and intercultural psychology.
These participants felt that such training increased
Therapists’ Context (TC) their awareness about global socio-political contexts,
Therapists stated that working on a volunteer basis which in turn, prevented them from being over-
and dealing with a high number of cases limited the whelmed when seeing the structural challenges
time they could dedicate to each patient. It also facing patients. The intercultural education also
8 G. S. Duden and L. Martins-Borges

trained them in cultural humility and engaging with there. So, it’s not easy. For us, it’s not easy too,
cultural differences with openness and curiosity. because you have to deal with the powerlessness.
You say: ‘I can’t offer everything.’ So, I have to
reduce expectations, de-idealise. To her, I won’t be
Patient (P) as potent … I will be a person who can offer some
things, but not others. (13)
Therapists saw patients’ mistrust as a variant hinder-
ing element. It complicated the therapy, especially at Overcoming ethnocentrism was also seen as difficult,
the beginning, but was seen as understandable con- insofar as it required becoming aware of one’s own
sidering the patients’ past experiences and unfami- cultural shock and not acting on presumptions or
liarity with psychotherapy. Patients’ difficulties in falling into moralizing behaviour when encountering
talking about their suffering was a rare theme. cultural differences.
Most comments concerned supportive character-
[…] especially in the very serious cases, and the most istics of therapists such as the importance of cultural
serious ones do not even mean a psycho-diagnosis, it
is only more serious in the sense that they are more decentring and humility, which was in turn explicated
distrustful of any human contact, sometimes with as becoming aware of one’s culture, decentring from
sufficient reason. He had his whole family murdered one’s own values, questioning knowledge, having a
in front of him and he managed to escape. Or in his non-judgemental, not-knowing attitude, and being
country he is no longer recognised as a citizen, he is open to patients’ worldview and proper cultural ways
persecuted, he has to flee. He has every reason to
be suspicious of human contact. So, the more dis- of healing. The theme also comprised an attitude of
trust they have, I think, the harder the job is. (05) respect for otherness and cultural sensibility. Secondly,
therapists found it helpful to show awareness of
Patients’ resilience and strengths, as well as the desire patients’ political and contextual situation by studying
to talk about suffering and to engage in the thera- the geopolitical contexts of flight, and to understand
peutic process were thematised as supportive charac- patients’ social position in Brazil and in their country
teristics in patients: of origin. Thirdly, the importance of theoretical decen-
tring – in other words, being open-minded and not
At the end of a two-year trajectory, she is enrolled in rigid in terms of content and process of the therapy –
the university, manages to have a life project, and to was typically stressed, as the work seemed rarely pre-
reorganise herself again. She says: ‘Look, I’ve learned dictable. Fourthly, therapists typically referred to an
a lot from all the difficulties I’ve experienced. I ended authentic interest in patients as well as a strong dedica-
up being a much stronger person, who is much more
capable today of facing much more difficulty than tion to the work as essential requirements for thera-
before, because I had to absorb all of those impacts peutic success: “ … you have to like it, you have to
and work through those impacts.’ There is a particu- believe in it and you have to dive into it, dedicate your-
larity in each story about how to relate to the trauma. self to it because it’s often not just a nice job in the
It involves the resources of each individual, social and doctor’s office.” (08) Finally, some therapists stressed
financial resources, specific to each subject. (14)
self-awareness, including the awareness of their limits
and of situations that evoked their anxiety.

Therapist (T)
Of all themes, therapists’ attributes were referred to Relationship (R)
most and by all participants. Typically, therapists
described struggling with getting overwhelmed by Various therapists described bonding with refugee
continuous exposure to traumatic stories, by having patients as difficult due to patients’ mistrust, unfami-
to juggle too many responsibilities and by becoming liarity with psychotherapy or due to cultural differ-
aware of the structural causes of patients’ suffering. ences. Typically, they also saw a risk of getting
Furthermore, some therapists saw feelings relating overly involved due to the patients’ high degree of
to power and impotence as hindering: they experi- vulnerability, or of over-identifying with patients,
enced powerlessness in the face of their patients’ pro- which would potentially lead to a dependency
blems, but also felt in a position of power due to the relationship or hinder a not-knowing attitude.
patients’ high degree of vulnerability, and struggled
with admitting their impotence as this would de- I am challenged not to let me get carried away by my
emotions, because I know what they go through,
idealise and compromise the patients’ image of them: because I also have experienced this: new job,
feeling lost, not knowing how things work, not
They will ask for everything. Everything is always knowing how to speak the language. I think that my
denied. The doors are so closed, so when you open challenge is not to get overly involved and not let
one, the person thinks she will find everything in my personal side enter too much. (08)
Psychotherapy Research 9

At the same time, many psychotherapists referred to already. To see that what the person is talking
the relationship with their patients as the most suppor- about can be understood in different ways when cul-
tive element of the therapy and stressed how “being tures are different.” (06)
and remaining there” gave patients a sense of stability Lastly, while some participants stressed the impor-
that was missing in their current situation: “Most tance of working with interpreters or cultural
essential of everything is the bond. Without the bond mediators, others found it helpful to conduct
established, the psychotherapy does not occur” (14). therapy in Portuguese, allowing patients to discover
Trust was regarded as crucial and as strengthened by a sense of language capability in a secure space.
transparency, by stressing confidentiality, and by con- Some described communication technologies as use-
firming patients’ needs. Speaking the patients’ fulness for dealing with language difficulties.
languages, showing an active interest in patients’ cul-
tures, and having passed through similar experiences
as patients were all seen as supportive for the Approach (A)
bonding process. However, the existence of similar
experiences was also discussed as a risk for overidenti- With respect to their approach to the therapy, psy-
fication. Similarly, while clear relationship boundaries chotherapists firstly reported struggling with the
were supportive to some, others preferred a more flex- “trap of assistancialism”, i.e. the desire to help
ible understanding of the relationship, rejecting the patients immediately with everything:
position of neutrality of the therapist.
That’s something we find challenging and we’re very
concerned about – being aware of our place and
Setting (S) trying to distance ourselves from the patient. When
the subject builds up these literal demands, such as
A variant hindering element was having to improvise ‘I need a coat or a plate of food’, we understand
the physical space of the therapy since no established that this is super important because these are survival
structures existed (see Figure 2). needs. But we try to understand that we are not the
ones who are going to offer it. Precisely so as not to
I dream, maybe I’m being whimsical and pretentious, create a relationship of dependence between the
but having a cute little room permanently ready to patient and us. (16)
attend them with various chairs, maybe a table in
the centre. Because here it’s always that thing: Secondly, when taking culture into account as impor-
moving a chair to one side, moving a chair to tant consideration in their approach, psychothera-
another. An improvisation many times. (06) pists thematised cultural camouflage – that is, the
risk of overlooking patients’ psychological problems
Typically, psychotherapists also described the lack of – as a hindering element. Thirdly, few found it diffi-
interpreters as hindering, as it led to problems in cult to adapt their traditional therapy to refugee
communication with patients. patients’ needs.
Working outside one’s own practice was seen as At the same time, this adaptation was typically seen
helpful by most. It was achieved especially by visiting as supportive and realizable through listening to
refugees at home, talking to them in corridors, patients’ needs before intervening, and flexibly co-
accompanying them to events, and by visiting other constructing the process. Furthermore, stepping out
relevant institutions. Secondly, therapists typically of the psychotherapeutic realm of their work was
stressed group therapy and co-therapy as supportive. highlighted as supportive: 13 therapists directly
Group therapy enabled a symbolic family represen- addressed the need to assist patients in non-psy-
tation and allowed patients to create alliances and chotherapeutic ways, reconceptualising their work
gain diverse perspectives on their problems. as clinical-political:
However, psychotherapists also reported that some
patients were at first reluctant to take part in group Many psychologists here have this idea that: ‘in the
therapy and preferred individual treatment. Co- therapy we treat emotions, affections, feelings. Every-
therapy, defined as the presence of more than one thing that is outside – housing conditions, education
therapist in a session with a single patient, was per- or social oppression – is not clinical. All that is for poli-
ceived as supportive for therapists, because the pres- tics.’ We believe in the contrary: that a clinic has to be
attentive to political questions to be effective. The cure
ence of others in the setting and debriefing after does not only pass through feelings or emotions. It
sessions counteracted therapists’ feelings of being passes through the social conditions which form the
overwhelmed. It was also described as allowing for structure for the person to build upon. (12)
multiple perspectives on cases: “The co-therapy
setting helps a lot as it enables a lot of perspectives Others referred more indirectly to the supportive
with people who had intercultural experiences function of working outside the psychotherapeutic
10 G. S. Duden and L. Martins-Borges

Figure 2. Psychotherapy settings at three different centres in Brazil.

realm, such as by stating to engage in advocacy in Discussion


order to better patients’ context. In their approach,
The present study found that psychotherapists
participants furthermore stressed the importance of
working with refugees in Brazil experience supportive
focusing on patients’ strengths and supporting their
and hindering elements in their work on eight levels
autonomy, for instance by connecting them with
ranging from the individual to the broad societal
public institutions. Providing a space for elaborating
context. This supports the assumption that important
on suffering, being truly present and listening to the
factors for the effectiveness of psychotherapy out-
patient were generally regarded as supportive. As a
comes are not limited to the psychotherapeutic
variant theme, non-verbal methods (e.g. art
approach and method, but rather include character-
therapy) were seen as facilitating bonding and sup-
istics of therapists and patients, their relationship
porting patients’ self-efficacy. Addressing questions
and the context in which the therapy takes place
of identity – for instance by stimulating conversations
(Aveline, 2005; Drožek, 2007; Wampold & Imel,
about the patients’ countries of origin – was thought
2015). The three main aspects across levels will be
of as helpful, as was working on the here and now.
discussed here in regards to the scientific literature.
Finally, the benefit of long-term therapy was thema-
tised as establishing continuity and enabling the for-
mation of a good working alliance.
The Therapeutic Relationship
Many of the themes are linked across levels. Three
of the most apparent links are represented in Figure The therapeutic relationship was perceived by many
3: firstly, represented by the upper part of the therapists as the most important part of the therapy
figure, therapists perceived that refugees’ enormous supporting the argument that collaboration and
contextual problems create uncomfortable feelings therapeutic alliance, as elements of the therapeutic
in themselves, potentially leading to their overinvol- relationship and common factors among therapy
vement (negative experiences depicted on the left approaches, consistently predict better outcomes of
side in red). This makes structural competence and psychotherapy (Aveline, 2005; Barber, 2009;
collective work to “share” and “transfer” responsibil- Wampold & Imel, 2015; Zilcha-Mano, 2019).
ity and for social support utterly important, as rep- Hence, as highlighted before, the importance of
resented on the right side in green. Likewise, trust in the relationship became apparent, as did the
adaptation to refugees’ needs, which sometimes struggle to overcome patients’ initial mistrust,
means going beyond the psychotherapeutic realm, arising inter alia from trauma, stigma of psychother-
was seen as supportive to meet contextual challenges. apy and experiences of discrimination (Codrington
Secondly, and looking at the middle part of the figure, et al., 2011; Duden et al., 2020; Sandhu et al.,
culture and language differences can be hindering 2013). By emphasizing the importance of the
elements, especially due to therapists’ ethnocentrism, relationship and the difficulties in overcoming
but can be overcome, for instance by working with patients’ mistrust, this study might provide a ration-
interpreters, receiving training in cultural psychology ale for long-term treatment approaches. However, it
and practising cultural decentring and humility. is important to note that most of the participants in
Thirdly, the lowermost part of the figure shows that this study had a background in psychoanalysis
establishing a trustful relationship, despite being which may have directed their focus to the thera-
potentially difficult and lengthy, is a central suppor- peutic relationship and long-term treatment
tive element of the therapy facilitated by a desire to (Doran, 2016). Studies have shown, that if therapists’
attend patients, speaking their language and being attention is drawn to the alliance, its effects on the
truly present. psychotherapy outcome increase (Zilcha-Mano,
Psychotherapy Research 11

Figure 3. Connections of themes across levels.

2019). Therefore, one might conclude that the funding and services also becomes apparent from
importance assigned to the therapeutic relationship the fact that none of the interviewed psychologists
is circular: insofar as therapists perceive it to be essen- worked with refugees as part of the public healthcare
tial, it becomes essential. However, the empirical system. Instead 14 participants treated refugees on a
support for the importance of the therapeutic voluntary basis without receiving payment, three
relationship in general, and in work with refugee were supported by universities, and one by an inter-
patients in particular, is paramount and includes national NGO.
studies focusing on diverse therapeutic schools such Consistent with findings from other countries,
as cognitive behavioural therapy (Mirdal et al., therapists reported feeling overwhelmed and helpless
2012; Vincent et al., 2013). in light of the contextual problems of their patients
(Apostolidou, 2015), but they also described how
such feelings could be overcome by reconceptualising
their work as clinical-political and by applying strat-
Flexible and Collectivity-based Responses to
egies outside the traditional psychotherapeutic
Contextual Challenges
realm, such as advocacy. It remains a debated issue
In line with Drožek (2007), therapists stressed the whether psychotherapists should intervene in
importance of considering the influence of social patients’ social or political context. In Brazil, this
determinants on mental health rather than focusing debate relates to the differentiation between “tra-
purely on the inner-psychological problems of ditional” clinical work (clínica tradicional) and
patients, making therapists’ contextual awareness or “extended” clinical work (clínica ampliada). The
structural competence (Metzl & Hansen, 2014) latter type of clinical work is somewhat opposed to
necessary. In the Brazilian context, predominant “the cornerstones of the majority of Western therapies”
challenges consist especially in discrimination of (Patel, 2003, p. 221) namely abstinence and neu-
refugees (Knobloch, 2015), in the unpreparedness trality, as well as the dominant view in traditional psy-
of the system to integrate refugees and the resulting chology which revolves around individual and
instability (Bógus & Rodrigues, 2011), and in the isolated work (França Gomes & Dimenstein, 2016).
lack of funding for mental healthcare in general and Defenders of neutrality in the therapeutic space pos-
for services specialized in refugees’ needs in particu- tulate that psychotherapy works best when thera-
lar (Doniec et al., 2018; Jubilut, 2006). The lack of peutic expertise only, and not values of therapists
12 G. S. Duden and L. Martins-Borges

are employed (Fife & Whiting, 2007). However, it committed to social and community issues (Paim
has been argued that adopting a completely value- et al., 2011). It is possible that, in the Brazilian
neutral position in psychotherapy is impossible (Fife context, relationships with others serve as an indi-
& Whiting, 2007; Yamamoto 2012) and might risk cator of well-being, and collective concepts of
marginalizing patients even further (Jordan & mental well-being and healing are more common
Seponski, 2018). Moreover, “traditional” clinical (Kirmayer, 2007). However, group settings have
work might imply a rigid, technical and biomedical also been favoured by others in work with refugees
perspective. On the other hand, “extended” clinical (Drožek, 2007; Duden et al., 2020) as connecting
work, even though it might take into account the mul- to people in similar situations might facilitate the
tidimensionality and complexity of mental health adaptation to a new environment and thus better
problems, might dismiss valuable technical and mental well-being. Collective settings involving
specialized knowledge (Marsillac et al., 2018; Yama- more than one therapist as well as therapists’ inser-
moto, 2007). The present study supports the view tion in interdisciplinary networks may also lessen
that, in the work with refugee patients, political and the burden on individual therapists and consequently
psycho-social engagement constitutes a balancing improve their ability to truly listen to patients and be
act for therapists: working with patients’ context fully present in the therapy.
might lead to therapists’ overinvolvement and thus
counteract the goal of nurturing patients’ indepen-
dence and self-efficacy (Codrington et al., 2011;
Language, Culture and Psychotherapists’
Kronsteiner, 2017), hence jeopardizing the therapy
Training
(Apostolidou, 2015). In addition, it might increase
the risk of psychotherapists becoming overwhelmed The importance of language, translation and cultural
by patients’ complex needs and so losing the capacity mediation, thematised by participants in the present
to work effectively (Kronsteiner, 2017). On the other study, is widely recognized in research (Miller et al.,
hand, socio-political engagement of psychotherapists 2005; Mirdal et al., 2012). However, in this study,
can be viewed as an expansion of the therapist’s pro- only two of the 18 participants had sporadic access
fessional role (Drožek, 2007), facilitating trust and to interpreters. Many compensated for the lack of
bonding (Karageorge et al., 2017; Watters, 2001), interpreters with their own language skills or by
and even as ultimately necessary when psychotherapy attending patients who already had knowledge of
is not prioritized by patients since basic needs are not Portuguese, which naturally restricted the group of
met (Apostolidou, 2015; Codrington et al., 2011). people professionals were able to attend.
Indeed, much of the literature on mental healthcare As ways of dealing with cultural differences, par-
of refugee patients shows that addressing refugees’ ticipants in this study stressed theoretical and cultural
complex contextual and social needs through decentring and humility as central elements. Cultural
psycho-social work, advocacy and practical assistance humility has been found to be a predictor for a good
seems especially helpful to patients and staff (Cars- therapeutic relationship and for positive therapy out-
well et al., 2011; Codrington et al., 2011; Duden comes (Hook et al., 2013), and it has been described
et al., 2020; Karageorge et al., 2017; Watters, 2001). as a more flexible, adaptive alternative to knowledge-
A potential solution to this balancing act consists in based cultural competence concepts. Knowledge-
using multidisciplinary teams involving various pro- based concepts are a first step to highlight the impor-
fessions such as social workers and advocates as tance of cultural factors in psychology, but risk to
well as collectivity-based strategies to support psy- essentialise cultures (Kirmayer, 2012; Tervalon &
chotherapists from feeling overwhelmed by patients’ Murray-Garcia, 1998). In line with this, the thera-
complex needs (Apostolidou, 2015). In line with pists in the present study highlighted that, more
ample research, participants in the present study than studying patients’ cultures, they needed to con-
highlighted the need for support structures for thera- tinuously decentre their own values and theoretical
pists such as their own psychotherapy and supervi- assumptions, which was facilitated by supervision,
sion, as well as the helpfulness of collectivity-based genuine interest in patients’ country of origin
strategies in the therapy with refugees (Barrington (Drožek, 2007), and training in cultural psychology.
& Shakespeare-Finch, 2013; Duden et al., 2020) as Education in cultural psychology becomes increas-
for example teamwork, co-therapy (Pocreau & ingly relevant for psychology curricula in universities
Martins-Borges, 2013), networks, and group internationally (Griffiths, 2001; Knobloch, 2015;
therapy (Drožek, 2007; Duden et al., 2020). This Silva-Ferreira et al., 2019), as the world is experien-
focus on collectivity may not be surprising consider- cing a growing number of refugees and as claims
ing the fact that Brazil is the founding country of about the universality of psychological phenomena
community therapy and its healthcare system is receive more critical appraisal (Henrich et al.,
Psychotherapy Research 13

2010). Addressing the cultural traditions of thinking been described as struggling from lack of intercon-
about human nature, about mental health and nectedness and systematisation (Böing et al., 2009;
about therapeutic approaches in the education of psy- Marsillac et al., 2018). Furthermore, the results of
chologists from an early stage onwards (Christopher this study included frequency counts, a debated
et al., 2014; Kirmayer, 2012) could enhance self- issue in qualitative research. Frequency does not
reflexivity of psychotherapists regarding their own necessarily represent the importance of themes
theoretical and cultural standing (Kronsteiner, since participants might have various reasons not
2017; Tervalon & Murray-Garcia, 1998). Addition- to refer to a theme (Braun & Clarke, 2019).
ally, therapists should be trained to express cultural Finally, the primary researcher of this study is
humility, for example by demonstrating openness to German which, given the history of colonization,
patients’ cultural worldviews (Hook et al., 2013) may have limited the extent to which participants
and recognizing patients’ beliefs and alternative in Brazil felt comfortable to articulate their point
sources of help (Kirmayer, 2004; 2012). Moreover, of view (Watters, 2001). However, the research
preparing therapists for the work with refugees team also included Brazilian researchers, and care
might require a focus on structural competence was taken to establish rapport with participants
(Metzl & Hansen, 2014), in other words, supporting through prior informal conversations and transpar-
therapists’ general socio-political awareness (Jordan ency, and the interview questions were formulated
& Seponski, 2018), sensitizing therapists to the very openly.
specific contextual and post-migration issues faced
by refugees (Griffiths, 2001; Watters, 2001), and
encouraging their reflection about how patients’ suf- Conclusion
fering and the psychotherapeutic process are shaped
In conclusion, psychotherapy with refugees seems to
by the larger structural context in which they take
be an emergent issue in Brazil. It faces many struc-
place (Metzl & Hansen, 2014). In doing so, edu-
tural challenges, as does Brazilian healthcare in
cation programmes should avoid broad generaliz-
general, especially in light of recent political develop-
ations and stereotyping (Watters, 2001) as well as
ments that indicate a move away from the unified
rigid adherence to a theoretical orientation (Caston-
healthcare system (Doniec et al., 2018). Psychother-
guay, 2011) and instead foster integrative
apeutic work in this field certainly needs to receive
approaches, an attitude of flexibility in therapists
higher appreciation considering, for instance, the
and an openness to explore and repond to the par-
fact that most of the psychotherapists in the present
ticular background, context and views of each
study worked on a voluntary basis with refugee
refugee patient (Savic et al., 2016).
patients. On a wider level, more policies and better
implementation strategies for the integration of refu-
gees are urgently needed, as is the creation of inter-
Limitations disciplinary networks to attend the diverse needs of
refugees appropriately. With respect to the education
The present findings are limited by the fact that we
of psychologists and psychotherapists, universities
only obtained therapists’ perspectives. Future
should shift from a unidimensional psychotherapeu-
research should take into consideration the experi-
tic education (Castonguay, 2011) to fostering inte-
ences of refugee patients in Brazil, as this might
grative approaches, theoretical decentring and the
provide insights into further supportive and hinder-
structural competence, flexibility, open-mindedness
ing elements in the therapeutic process, including
and cultural humility of therapists. Internationally,
potential discrimination by therapists. It might also
taking the perspectives of Brazilian psychotherapists
provide the possibility to evaluate whether patients
into consideration might help to develop a more col-
themselves find group settings as helpful as thera-
lectivity-focused and contextual understanding of
pists do. Another issue concerns the systematisation
mental health and therapeutic processes and thus
of patients’ records. Since many of the participants
advance investigation and application of community-
in the present study worked on a voluntary basis
and network-based approaches for bettering the
and did not routinely keep records on their patients,
mental health of refugee patients.
the present study could not provide data on how
many patients psychotherapists saw on average nor
on therapy duration. Future studies are needed to
Acknowledgements
provide more systematic and contextual information
in this regard. Such studies may be of great benefit We would like to thank the participants who took part
not only to the scientific community, but also to in this study and the anonymous reviewers for their
support the Brazilian healthcare system, which has constructive comments on our article. Gesa Duden
14 G. S. Duden and L. Martins-Borges

gratefully acknowledges a research fellowship from Brazil. International Journal of Social Psychiatry, 64(1), 17–25.
the Hans Böckler Foundation. We wish to express doi:10.1177/0020764017737802
Carswell, K., Blackburn, P., & Barker, C. (2011). The relationship
appreciation to all the people who helped support between trauma, post-migration problems and the psychologi-
this study by pilot testing the interview guideline, cal well-being of refugees and asylum seekers. International
assisting the transcriptions and coding of the inter- Journal of Social Psychiatry, 57(2), 107–119. https://doi.org/10.
views and by proofreading the manuscript, in particu- 1177/0020764009105699
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