Online education portal project

QUALITY MANAGEMENT PLAN

PROJECT DESCRIPTION
Project Title Online Education Portal Project
Project Working Title EPortal
Document Name Project Quality Management Plan
Prepared By Hira Ejaz Ahmed Shaikh & Arsalan Irfan
Date Prepared 23rd April, 2015

CHANGE CONTROL & DISTRIBUTION

Distributed to
Junior Consultant

Project Manager
Consultant

Revision Release date

Sponsor

Rev. 0 (draft) 23/04/2015

AMENDMENTS
The from time to time may require updates. Any amendment to this plan shall be informed to the change control
board by use of the change request form and approved by the project change control board prior to distribution.
Only revised parts of the plan will be distributed along with the approval and shall be accompanied by
instructions how to implement the changes.
 Online Education Portal Project

PROJECT SPONSOR APPROVAL

Prepared by: Reviewed by: Approved by Project Sponsor:
Karachi, 23/04/2015 Karachi, 23/04/2015 Karachi, 23/04/2015

Hira Ejaz Ahmed Shaikh Sanaa Aamir Pradeep Kumar

Arsalan Irfan Head of Project Manager CEO
Project Managers

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TABLE OF CONTENTS

Introduction................................................................................................................................1
Quality Management Approach.................................................................................................2
Quality Assurance Approach.....................................................................................................4
Process Improvement model..................................................................................................4
Quality Control Approach..........................................................................................................5
Quality Management Roles & Responsibilities.........................................................................6
Project Director......................................................................................................................6
Project Manager.....................................................................................................................6
Project Team..........................................................................................................................6
Development/Integration Tester.............................................................................................7

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INTRODUCTION

The purpose of the Quality Management Plan is to define ‘how’ quality will be achieved and
managed throughout various project phases. This document identifies the activities, processes, and
procedures used to manage the project’s Quality Management Plan. This plan is based on the premise
that quality is achieved when the project meets and exceeds stakeholder expectations. The plan
identifies and defines Quality Management roles and responsibilities, standards, methods, and review
requirements that will be applied to the project.

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QUALITY MANAGEMENT APPROACH

The purpose for managing quality is to validate that the project deliverables are completed
with an acceptable level of quality. Quality management assures the quality of the project deliverables
and the quality of the processes used to manage and create the deliverables.
The quality management plan identifies these key components:

Objects of Quality Review Quality Measure Quality Evaluation Methods

Project Deliverables Deliverable Quality Standards Quality Control Activities

Completeness and Correctness

Criteria
Project Processes Process Quality Standards Quality Assurance Activities

Stakeholder Expectations

The following is a brief explanation of each of the components of the quality management
plan.

Project Deliverables and The key project deliverables and processes subject to quality
Processes review.

Deliverable The quality standards that are the “measures” used to

Quality Standards determine a successful outcome for a deliverable.

The completeness and correctness criterion describes when

Completeness and each deliverable is complete and correct as defined by the
Correctness Criteria customer. Deliverables are evaluated against these criteria
before they are formally approved.

Process The quality standards that are the “measures” used to

Quality Standards determine if project work processes are being followed.

Stakeholder expectations describe when a project process is

effective as defined by the project stakeholders. An example
Stakeholder Expectations is the expectation to be regularly informed monthly of project
status.

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Quality Control Activities
Quality Assurance Activities
Online Education Portal Project
The quality control activities that monitor and verify that the
project deliverables meet defined quality standards.
The quality assurance activities that monitor and verify that
the processes used to manage and create the deliverables are
followed and are effective.
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QUALITY ASSURANCE APPROACH

Process Improvement model

ISO 9216
ISO 9216 describes standards for a formally organized process to manufacture a product and
the methods of managing and monitoring progress.
 System should follow IEEE standards in testing, deployment, configuration management.
 System should be developed using the ISO 9216 quality standard.

To follow the following standard when the project will start:

 We will follow the spiral model approach as a quality assurance model approach when we put
this project into action in this project.
 ISO 9216 and IEEE will make sure that the quality reviews are held, deliverables are tested
and client’s acceptance is acquired.

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QUALITY CONTROL APPROACH

 We have to make sure that end product conforms with the customer requirements for this all
the changes will be documented properly and to apply change in a proper way in our project
keeping in mind that the design of the project is not disturbed.
 We have to ensure that the project and its requirements did in fact follow the standard that is
IEEE and ISO 9216.
 All the requirements must be verified or validated.
 We must ensure that the systems should be 75% tested before use.

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QUALITY MANAGEMENT ROLES & RESPONSIBILITIES

Project Quality involves and is the responsibility of every member of the project team. Other
internal staff and external stakeholders have specific roles that are essential to the project’s quality
management effort. They are:

Project Director
The Project Director is responsible for planning, directing and overseeing the project.
Specifically related to quality, the Director ensures that deliverables, and project functionality are
achieved. The Director’s quality related tasks, activities and responsibilities include:
 Communicating project quality issues/measures and their impacts to project stakeholders.
 Communicating with project staff on an ongoing basis.
 Directing project activities toward achieving project quality.
 Participating in the establishment and oversight of the project’s quality management effort.
 Meeting on a monthly basis with those responsible for ongoing quality management activities.
Responsible parties can include the project manager, project team members, and contractor
staff.

Project Manager
The Project Manager is primarily responsible for the overall quality management of the
project. The Project Manager’s quality related tasks, activities and responsibilities include:
 Developing and maintaining project management plans
 Monitoring milestones, activities, timelines, resources, budgets and critical path
 Developing and tracking project metrics
 Overseeing product acceptance and implementation
 Project Reporting
 Maintaining the Quality Management Plan and standard operating procedures.
 Supporting oversight activities by control agencies.
 Provide oversight of project testing.

Project Team
In the course of day-to-day project work, the Project Team is responsible for applying and
implementing quality management activities, including providing oversight to Project quality
processes and procedures, monitoring progress toward achieving various project quality measures
metrics, and the application of best practices and approved project standards. The Project Team is
responsible for:

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 Identifying and escalating any critical project issues to the Project Manager.
 Identifying Project Standards and Metrics.
 Providing QA inputs for developing project work products.
 Auditing adherence to standards on a periodic basis.
 Collecting and analyzing project metrics.
 Supporting issue and action item tracking and resolution.
 Providing written reports related to standards compliance, identification of process
improvement opportunities, correctness, completeness, anomalies and recommendations.
 Establishing reporting standards that provide findings from quality measurements on a
periodic basis identifying business, technical, and/or management quality objectives that are
being or not being met.
 Identifying where trends in the project’s quality are moving in or out of control limits.
 Oversee the Project Office’s quality program to ensure all quality objectives are satisfied.

Development/Integration Tester
Actively participates in the establishment and oversight of project quality policy related to
application product development and implementation. The Development/Integration Tester is
responsible for:
 Work with the project’s project team and project manager to keep them informed about
quality related issues, quality management, system testing, system change requests, problem
reporting and project requirements and definition.
 Auditing adherence to project quality standards on a periodic basis.
 Communicates with project’s technical staff and project technical consultants on quality
related issues.
 Establish reporting standards that provide findings from quality measurements on a periodic
basis identifying areas where business, technical, and/or management quality objectives are or
are not being met, or where trends in quality are moving in or out of control limits.

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