CONFIDENTIAL

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 OGL 481 Pro-Seminar I:
PCA-Structural Frame Worksheet
Worksheet Objectives:
1. Describe the structural frame
2. Apply the structural frame to your personal case situation

Complete the following making sure to support your ideas and cite from the textbook and other
course materials per APA guidelines. After the peer review, you have a chance to update this and
format for your Electronic Portfolio due in Module 6.

1) Briefly restate your situation from Module 1 and your role.

I work for Starbucks as a district manager. I manage a team of 12 store managers, and
upwards of 350 partners (employees). I had a store manager who was showing an
unconscious bias against men. She is an amazing store manager who was excelling in her
store but she never hired men, only interviewed a few but was always hiring women. I
had another store manager who had an unconscious hiring bias as well, except she
preferred to hire athletes. I noticed this trend with both of them and that it was beginning
to effect their stores. Manager one’s store was beginning to experience a lot of drama and
store two was running into conflict as well. After reflecting on the training for hiring that
our store managers goes through, I realized that the two store managers had never gone
through the unconscious bias training or diversity training being that they were older
parnters. I had all of my store managers go through it and we had a healthy conversation
about what it means to hire with out an unocncious bias and being mindful about creating
diverse teams and what the benefits are.

2) Describe how the structure of the organization influenced the situation.

The structure of Starbucks is like most corporations, but our CEO & Founder Howard
Schultz was left the company and our current CEO Kevin Johnson was stepping in and
making bif changes. It was a time of uncertainty, change, and instability. From 2017-
2018 Starbucks lost many of its long term senior level partners. Kevin was reframing and
restructuring Starbucks and it was scary times. What little did the lower level operations
partners know is that Kevin and his newly organized team had a plan on reinventing the
Starbucks Expereince, from both a partner and a customer stand point. He needed to
ensure that Starbucks was going to be around after its 50th anniversary and around for
another 50 plus years. I believe that the strategy Kevin used was extremely successful.

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 This structural change, shifted what was important at Starbucks and with that came new
expectations around diversity and inclusivity. There was also a few incidents within the
company that had made it to the news on a national level around Starbucks not being so
inclusive and diverse. This brought awareness to the situation in I mentioned above with
two of my store managers.

3) Recommend how you would use structure for an alternative course of action
regarding your case.

The alternative course of action here, utilizing structure would have been to loop in my
next level leader sooner and asked for support in the situation. I feel as though my
situation was already utilizing the structure frame.

4) Reflect on what you would do or not do differently given what you have learned
about this frame.

Based on the structural frame I would have definitely leaned in earlier and utilized my
support team to help. I was newer in role and had I brought my concerns up I could have
supported the store managers differently and quicker. The structural frame of Starbucks, a
district manager has not only their peer district managers, but also their leader, the
regional directior, and the partner resources manager who both would have been able to
support me so much.

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 Reference or References