OGL 481 Pro-Seminar I:

PCA-Human Resource Frame Worksheet

Worksheet Objectives:
1. Describe the human resource frame
2. Apply the human resource frame to your personal case situation

Complete the following making sure to support your ideas and cite from the textbook and other
course materials per APA guidelines. After the peer review, you have a chance to update this and
format for your Electronic Portfolio due in Module 6.

1) Briefly restate your situation from Module 1 and your role.

I work for Starbucks as a district manager. I manage a team of 12 store managers, and
upwards of 350 partners (employees). I had a store manager who was showing an
unconscious bias against men. She is an amazing store manager who was excelling in her
store but she never hired men, only interviewed a few but was always hiring women. I
had another store manager who had an unconscious hiring bias as well, except she
preferred to hire athletes. I noticed this trend with both of them and that it was beginning
to effect their stores. Manager one’s store was beginning to experience a lot of drama and
store two was running into conflict as well. After reflecting on the training for hiring that
our store managers goes through, I realized that the two store managers had never gone
through the unconscious bias training or diversity training being that they were older
parnters. I had all of my store managers go through it and we had a healthy conversation
about what it means to hire with out an unocncious bias and being mindful about creating
diverse teams and what the benefits are.

2) Describe how the human resources of the organization influenced the situation.

The human resources of the organization influenced the conversations I was having with
my team. Creating a diverse team is the last principle of the Human Resources Principle.
The Human resources principles support promoting diversity and halding managers
accountable to when they are not. This is to not be confused with hiring the right people,
there is a blance of promoting and hiring for diversity and still hiring the right people.

3) Recommend how you would use the human resources for an alternative course of
action regarding your case.

Looking back on the situation I would have invested in them sooner. I think back to all of
the people that we could have hired and the missed opportunities to support other people.

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 I would have ensured that all of my managers were properly trained and as I saw the bias
in my store managers addressed it fully and quickly.

4) Reflect on what you would do or not do differently given what you have learned
about this frame.

Learning about this frame I would have just acted quicker. I would still take the same
course of action as I feel I followed the frame pretty closely. Looking on the situation and
how it could have turned, I don’t know if I would have acted quickly to hold my
managers accountable to this quickly. One thing I learned is that I have a tendancy to let
peoples story or their experience excuse their behavior or performance.

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 Reference or References