South East College—Mandeville Campus

College of Business, Education and Healthcare

WORKPLACE COMMUNICATION || Term Assignment ||

Name: __________________________ Date: __________________

Facilitator:
Due Date: April 3, 2020
Total Marks: 50
This assignment consists of 13 questions and one (1) section. Please complete
all the questions listed on this paper and submit your responses as a written
attachment to the email epryce.sec@gmail.com for review by your facilitator on
or before the due date listed.
________________________________________________________________
Please answer the following questions below on folder leaves and attached to this
question sheet for submission.

1) Define communication and state two (2) ways to enhance this in the workplace.
(2mrks)
2) Identify three essential features of effective communication. (3mrks)
3) What are some of the differences your patients/clients may demonstrate that
demands differences in your communication style? (2mrks)
4) Explain the following terms:
(i). discrimination (ii). bias (iii). prejudice (6mrks)
5) What are the four main elements of communication? (4mrks)
6) When introducing yourself to your patient/client there are a few things to keep in
mind. List and briefly explain at least three (3). (3mrks)
7) State the difference types of body language and how any two (2) of these may affect
clear communication. (6mrks)
8) How can body language contradict or support the verbal language? (4mrks)
9) What are some of the possible implications of not taking the time to seek feedback
when issuing or receiving work instructions? (2mrks)
10)Why is it important for both the receiver and the sender of a message to have clarity
and understand as to what is required of them? (4mrks)
11)Explain the following terms as they refer to workplace communication:
a) Dress & Deportment b) behaviour c) confidentiality (6mrks)
12)List and briefly explain the different modes of written communication. (3mrks)
13)Before preparing any reports, you should be familiar with your company’s or
institution’s policies regarding writing reports. What are 5 of the most important
questions you think is necessary to get clarified prior to writing the report? (5mrks)
 [Total:
50 Marks]