Professional Documents
Culture Documents
Types of Employee Training Programs
Types of Employee Training Programs
study.com/academy/lesson/types-of-employee-training-programs.html
Try it risk-free
Try it risk-free for 30 days. Cancel anytime
/
There are several types of employee training programs. Employees may receive basic literacy
training, interpersonal skills training, technical training, problem-solving training and
diversity or sensitivity training. Each type of training targets a different facet of an
organization's overall culture and performance.
Literacy training
Interpersonal skills training
Technical training
Problem-solving training
Diversity or sensitivity training
Literacy Training
Breezy Ocean's crew is hired from all over the world. Many of the crew do not speak English,
the official language of the ship. Problems arose when passengers had special requests, like
food and drink preferences, asked for lounge locations and, most importantly, needed safety
instructions.
Basic literacy training is training for things like reading, writing and problem-solving skills.
Once the crew learned how to read, write and understand the written word to solve
problems, they were better able to communicate with passengers. There are several benefits
to literacy training for employees. Employees will be more likely to:
Technology Training
Breezy Ocean is a high-tech ship with lots of different technologies on board, like the ship's
cruising system, the lounge, theater lighting, cash registers and lifeboats. Crew members
needed to be proficient in technology in order to operate on a day-to-day basis and in an
emergency situation.
Technology training is training on computer software and hardware offered to specific crew
members depending on their position. There are several benefits to offering technological
training to employees. Employees will be more likely to:
Problem-Solving Training
Because so much can happen aboard the Breezy Ocean, it is important that employees are
trained to make split-second decisions. Rough seas, power failures, fire or even running out
of margarita mix can cause a serious situation at sea. Crew members need to work together
and quickly solve any problem that occurs.
Problem-solving training is training on how to analyze problems and make decisions and is
mandatory for all crew members. Crew will learn how to identify problems, analyze
problems, assess solutions, implement solutions and monitor outcomes.There are many
benefits to offering problem-solving training to employees. Employees will be more likely to:
Diversity or sensitivity training is training on how to deal with people of different races,
ethnic backgrounds, genders, sexual preferences or disabilities. There are many benefits to
diversity or sensitivity training. Employees will be more likely to:
Lesson Summary
/
In summary, there are several types of employee training programs. Each type of training
targets a different facet of an organization's overall culture and performance. Employees
may receive one or several of the following trainings:
Basic literacy training involves teaching employees things like reading, writing and problem-
solving skills. Once trained, employees will have a higher skill set, work in teams, problem-
solve and make decisions.
Interpersonal skills training teaches employees how to maintain positive relationships, better
communicate, resolve conflicts and build trust. Once trained, employees will be able to
influence others and have a much stronger company commitment.
Technology training teaches employees how to use computer software and hardware
required for the job. Once trained, employees will demonstrate higher work performance
and possess more confidence.
Problem-solving training teaches employees how to analyze problems and make decisions.
Once trained, employees will be able to offer creative solutions and collaborate more
productively.
Lastly, diversity or sensitivity training teaches employees how to deal with people of different
races, ethnic backgrounds, genders, sexual preferences or disabilities. Once trained,
employees will feel a higher morale, turnover will be lower and harassment will decrease.
Become a Member
Already a member? Log In
Back
What teachers are saying about Study.com
Description
Summary: