TABLE OF CONTENT

PAGES
CHAPTER 1: INTRODUCTION
1.0 BACKGROUND OF ORGANIZATION 1
1.1 PRODUCTS/SERVICES OFFERED 1
1.2 MANAGEMENT OF THE ORGANIZATION 3-4
1.3 OPERATION OF THE ORGANIZATION 4
1.4 LOCATION OF THE ORGANIZATION 5
1.5 ORGANIZATIONAL STRUCTURE 5
1.6 ADMINISTRATION ROLE OF MARA KOTA BHARU DISTRICT OFFICE 5
1.7 ENVIRONMENT OF ORGANIZATION 6-7

CHAPTER 2: ANALYSIS AND DISCUSSION

2.0 ENVIRONMENTAL SCANNING 8
2.1 POLITICAL 8
2.2 ECONOMY 8-9
2.3 SOCIAL 10
2.4 TECHNOLOGY 10-11
2.5 ENVIRONMENT 11
2.6 LEGAL 11
3.0 ISSUES AND CHALLENGES 12
3.1 ISSUES 1: LACK IN DATA AND INFORMATION MANAGEMENT 12-14
3.2 ISSUES 2: INCONSISTENT CUSTOMER SERVICES 14-15
3.3 ISSUES 3: LOCATION OF THE ORGANIZATION 15

CHAPTER 3: SUGGESTION TO THE ORGANIZATION

4.0 SUGGESTION TO THE ORGANIZATION 16
4.1 RESTRUCTURE DATA AND INFORMATION MANAGEMENT SYSTEM 16
4.2 REVIEW EXISTING WORK PROCEDURES AND COMMUNICATION SKILLS
TO SERVE BETTER SERVICE 16-17
4.3 RELOCATION OF THIS ORGANIZATIONS AND DEVELOP MARKETING
STRATEGY 17
CHAPTER 4: CONCLUSION 18-19
5.0 CONCLUSION

REFERENCE
APPENDIX

LIST OF TABLES
TABLE 1.0 TYPES OF FINANCIAL SCHEME OFFERED BY MARA 2

LIST OF FIGURES
FIGURE 1.0 STRATEGIES OF THE ORGANIZATION 4
FIGURE 2.0 OBJECTIVE OF THE ORGANIZATION 4