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65 How to handle Club Benefits

Scope Of SOP: To inform our guests of the benefits they receive from booking of a Suite category
including Club Benefits

How to carry out the SOP Key Points

Any guest booking Panoramic Suite or Presidential Suite is entitled to the These bookings must be duly
following benefits: entered in Opera by choosing
CLB (club guest) in the Meal
1) Option to have In-Room Dining Breakfast Plan.
2) Afternoon Tea in lobby lounge
3) Happy Hour at Brasilbanese Bar (selected house beverages only and Arrival details should always
restricted to the bar area from 5pm till 7pm) be updated in the system
4) Complimentary pressing two pieces per room per day along with the flight details, if
5) Complimentary one-way transfer to or from Dubai Airport any.
6) Dedicated concierge at your service
The early check-in and late
Should the guest wish to avail the above benefits for the rest of room checkout request and
categories Reservations Advisor may offer and add the specific package (with charges should be specified
the additional supplement pert night) accordingly. clearly while making the
reservation and in the
confirmation letter.

Involvement: Reservation and Front Office