Emotional Intelligence 2.

0: Bradberry, Greaves, and Lencioni’s book that actually gives strategies for
how to increase your emotional intelligence (not just explaining what emotional intelligence is). Helps
readers increase four emotional intelligence skills: self-awareness, self-management, social awareness,
and relationship management. Gives access to an online test that informs which strategies will increase
your EQ the most.

Differences EQ and IQ
1. person’s success in school depends on his IQ level, whereas a person’s EQ level reflects his
success in real life.
2. Emotional Quotient is acquired and improved. As opposed to intelligence quotient is an ability
you are born with.
Self Awareness
While over one-half million people have taken the online EQ test, only 36 percent can
accurately identify their emotions as they occur. The Personal Competence factor of Self Awareness
refers to a person’s ability to recognize an emotion. With just over one-third of people being able to
correctly identify an emotion, two-thirds of us are held hostage to emotions we do not understand and
which influence and cause our outward behavior. For example, we may become angry with another
person yet not understand that the reason for our anger has nothing to do with what the other person has
said or done. Instead, anger may have arisen because we fail to see the others’ remarks not as a form of
criticism or attack, but as a suggestion or even a creative new idea. When we gain mastery in Self
Awareness we learn to observe our emotions rather than simply reacting to them. Self Awareness comes
alive when you are able to become aware of the full extent of your emotions – whether positive or
negative. As we learn to “catch” our emotional reactions before we act them out, we become more self-
aware and more emotionally mature. The authors provide 15 different strategies to help anyone become
more Self Aware. The first of these, and perhaps the most important, is to, “quit treating your feelings as
good or bad.” Like so many other psychological and spiritual approaches, this advice reminds us to be
kind to ourselves and avoid judging our emotions. Simply accept that they have surfaced, and that they
have done so to remind you of something important you need to investigate further.
Self Management
This is the second component of Personal Competence. It relates to your ability to act or to not act
depending upon the circumstances by assessing your emotions to make the most appropriate, adaptive
choice. “Real results come from putting your momentary needs [and emotions] on hold to pursue larger,
more important goals.” With Self Management you can actively choose what you say, do and how you act
at any moment. Another 17 strategies are provided to help you learn Self Management. One of them,
managing your self-talk, advises you to: Stop beating yourself up. When your self-talk reminds you that,
“I never do this or that right,” say instead, “Sometimes I don’t do things quite the way I want to.” There’s
no benefit in demeaning yourself.
Social Awareness
Being socially aware allows you to pick up on the emotions and feelings of other people with whom you
interact. “At times you might feel like an anthropologist,” watching over the state and condition of others
without letting your own emotions and prejudices color your observation. Social Awareness, a component
of Social Competence, includes being an active listener, actually watching other people to get a sense of
how they are feeling. “Social awareness is looking outward to learn about and appreciate others. The
authors provide an outrageous example of how not to look outward:
Relationship Management
This Social Competence skill relies on all the other skills. Relationship Management is your ability to use
your awareness of your own emotions and awareness of others’ feelings and emotions to assure clear
communication, foster greater mutual understanding and better manage conflict when it arises.
4. Older people score higher on the EQ test, most likely because they have had a lifetime of
experience interacting with other people.
5. B
6. Paying attention to your emotions is the most logical way to make good decisions.
7. American executives average 15 points lower than the Chinese in the EQ skills that have the
strongest ties to job performance. Scores in self- and relationship management capture an
executive's ability to use emotions to his/her benefit in managing time, making sound
decisions, and relating to others. It appears that Chinese executives use these skills to their
benefit at work--and in business, actions speak louder than words.
8. And once you get the job, EI will help you to advance further: our EI is responsible for
58% of our job performance, while IQ accounts only for 4-25% of it. Additionally, more
than 90% of high performers have EI above average
9. Did you know people with high EI earn annually 29.000$ more than their colleagues with
lower EI? (Schmidt, 2012), Moreover your annual salary will grow by additional 1.399$
for every point added to your EI score
10. Your EQ is the level of your ability to understand other people, what motivates
them and how to work cooperatively with them HOWARD GARDNER