5/24/2011

iDirect Proprietary and Confidential

iDirect Remotes MTBF & MTTR

Declaration

Product MTBF (Hours) MTTR (Hours)

Infiniti 3XXX Remotes 102,492 0.50
Infiniti 5XXX Remotes 70,080 0.50
Infiniti 7XXX Remotes 115,709 0.50
Evolution e8XXX Remotes 112,963 0.50
Evolution X series Remotes 267,959 0.50
3W Universal Ku-Band BUC 433,000 0.67
DiSEqC 22 KHz Tone Universal 1,060,000 0.25
Ku-Band PLL LNB

1. MTBF Calculation Method (iDirect Designed Products)

All predictive Mean Time Between Failure (“MTBF”) numbers use the Black Box
Technique, as defined in Telcordia SR-332, Section 3.1, and the Parts Count
Method, as defined in Section 5.1.

MTBF Prediction Criteria:

Temperature 35 C
Calculation Model Telcordia Issue 1
Method Method I Case 3
Environment GB, GC - Ground Benign, Controlled

In some instances where we do not have predictive MTBF figures available

fielded MTBF is used instead. Fielded MTBF is calculated as:

MTBF = Total Hours/Total Failures

2. Third Party Equipment MTBF
Third party equipment MTBF numbers are provided as a courtesy to iDirect
customers. We do not calculate these numbers and cannot provide details on
predictive MTBF calculation methods. This information can be obtained by
contacting the third party supplier directly.
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3. MTTR Method
Mean Time to Repair (“MTTR”) numbers are based on estimates from iDirect
field support engineers. Because our systems in a standard configuration are
equipped with redundant fail over hardware the MTTR numbers represent the
total time to remove and replace the faulty component with a working
component, not necessarily the network outage time. For non-redundant
components the MTTR represents both the estimated repair and the network
outage time.

Declaration prepared by:

iDirect Quality
Kenneth Tennyson
Sr. Quality Systems Engineer
13865 Sunrise Valley Drive Herndon, VA 20171 USA

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