CTH LEVEL 4: FOUNDATION DIPLOMA IN HOSPITALITY

MANAGEMENT.

ASSIGNMENT: 1

CTH Number: CIH/DHM/1175s/2018 Student Name: VERONICA NJERI

KARANJA
Centre Name: CASCADE INSTITUTE Tutor Name: MADAM JOAN
OF HOSPITALITY

Unit Title: BUSINESS COMMUNICATION

Centre Final Mark:

CTH Final Result:

Plagiarism Score:

STUDENT STATEMENT
I hereby declare that this assignment is my own work and any use of materials from other
sources has been referenced accordingly.

Student signature: V.N.K Date: 2ND AUGUST 2019

TUTOR STATEMENT
I hereby confirm that to the best of my knowledge this assignment is the student's own
work and he/she has not collaborated in the production of this assignment with any other
person. I also confirm that I have a record of this student's progress tutorial/s.

Tutor signature: Date:

 TABLE OF CONTENTS
A REPORT OF WHY MAJORITY OF EMPLOYEES AT ST LUKE HOTEL DO NOT
ADHERE TO THE SAFETY AND REGULATIONS...................................................................2

ABSTRACT....................................................................................................................................2

METHODS OF COLLECTING INFORMATION.........................................................................3

INTRODUCTION...........................................................................................................................4

DISCUSSION..................................................................................................................................5

CONCLUSION................................................................................................................................7

RECOMMENDATIONS.................................................................................................................8

REFERENCE..................................................................................................................................9

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A REPORT OF WHY MAJORITY OF EMPLOYEES AT ST LUKE HOTEL DO NOT
ADHERE TO THE SAFETY AND REGULATIONS.

ABSTRACT
As the manager of St Luke hotel, I realized that majority of employees in the hotel do not adhere
to rules and regulations of the hotel. It came to my concern that I should write a report explaining
the importance of rules and regulations and the areas where employees are failing to adhere to
and also recommending them.

Food safety laws play a major role in the hospitality industry and knowledge about how to clean
and store food can keep the customers safe and help the business avoid lawsuits and fines.

Employees and other staff members need to know enough about the various hospitality laws or
innkeepers’ laws as they are sometimes referred to in state laws to avoid breaking them.

Failing to follow local, state and federal laws can result in fines, lawsuits and negative publicity
all of which can be disastrous to a hospitality firm.

Knowledge of hospitality regulations protects the business reputation. Unsafe or unsanitary

conditions affect the hotels reputation. Hospitality industry should be able to keep records
because they are valuable resources to hospitality law.

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METHODS OF COLLECTING INFORMATION.
INTERVIEW

I interviewed some of my employees one-on-one.

QUESTIONNAIRES

I gave out questionnaires to some of my employees where I asked different questions concerning
the rules and regulations in the hotel and the reasons as to why majority do not adhere to them.

OBSERVATION

I observed the physical environment and the behaviors’ of my employees at their workplace and
how they were concerned about the rules and regulations of the hotel.

EXISTING DATA SOURCES

I went through the hotels records and collected some information which helped me to come up
with the following report.

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INTRODUCTION
St Luke hotel is set in Thika which is an excellent location near Thika town, 39 km from Nairobi
in other name it’s called Cravers grill Thika. It has air conditioned rooms with free WiFi, outdoor
pool and barbecue facilities. Guests can enjoy a drink at the bar. Free private parking is available
on site.

In a hospitality industry the reality is most of the employees want to do the right thing but
sometimes they do not have the knowledge or self-awareness to do so. Until the organization
creates the rules and regulations. Obeying rules and regulations in the work place creates an
environment where employees feel safe and comfortable to do their job effectively.

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DISCUSSION
Health and safety procedures in the hospitality industry reduce the employees’ illness and
injuries greatly. Hotel fire safety maintains a list of hotels that meet minimum fire safety
guidelines. Customers can rest easy knowing that the hotel is invested in keeping them safe in
the event of fire. Training is important and effective as it will educate your employees on proper
workplace procedures, practices and behaviors to prevent possible injuries or contamination from
proper hygiene. Both employers and employees have particular responsibilities for looking after
safety and health in the workplace. This is known as duty of care.

You need to be familiar with those responsibilities as outlined in your state governments’
occupational safety and health act.

As a manager at St Luke hotel, I have realized that most of my employees do not adhere to the
safety and regulations of the hotel. Some of them refuse to wear personal protective equipment
while at work. The refusal to wear it or neglecting safety gear can be catastrophic for the
individual and even the whole company. Convincing my employees to wear personal protective
equipment sometimes feels like an uphill battle.

Refusal to wearing personal protective equipment have consequences like getting struck by
falling objects or debris, impacts and collisions, breathing in contaminated air, cuts and
punctures, chemical burns, exposure to excessive noise or vibration, projectiles or chemicals
harming the eyes and also electric shocks.

Under the low, employers are responsible for health, safety and welfare of their employees and
other people who might be affected by their business. That’s why I always provide employees
with personal protective equipment and also educate them on how to use them. Employees must
do whatever is reasonable to achieve this.

Some employees do not bother about their surrounding hazards. That is why I always observe
my employees working circumstances. Once my employees and I get to know about the
particular hazards that occur at the hotel then it helps all of us to take the precautionary steps.

Most of the employees are not fit for health because of their busy schedules, which includes long
working hours, work pressure and conflict that occur between the coworkers or with other boss
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in the hotel. All this can lead to illness or depression to the employees. This not only affect their
professional life but also creates the nuisance in their personal lives too. That is why I always
hold seminars once per month to help my workers by teaching them on how to take care of their
health by taking regular breaks, sitting in an appropriate posture with appropriate diet.

Some of the employees do not use tools appropriately. They do not take appropriate precautions
while using machinery or any other tool, instead of taking any shortcuts. Taking shortcuts is one
of the biggest safety risks to use scaffolding as a sadder or not one tool instead of another for a
particular job.

Whenever some employees want to carry or lift up some heavy equipment, they tend to forget to
use a conveyor belt, crank or forklift. There are lots of risks involved when they try to lift
something which is heavier, it can affect their weighing capability and can lead to some muscle
dislocation.

There are many employees who usually compromise or ignore the alert of advance warning and
due to this, a number of workplace injuries or fatality occur.

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CONCLUSION
In conclusion, safety is very important for each and every employee in the hospitality industry
because all the workers desire to work in a safe and protected atmosphere. Healthy and safety is
the key factor for all the industries in order to promote the wellness of both employees and
employers.

It is a duty and moral responsibility of the hotel industry to look after the employees’ protection.
Each and every person who leaves his home for his work in the morning should come back to his
home in the evening in good health.

This days, workplace health and safety procedures are important for the well-being of both
employees and employers because human loss is immeasurable and intolerable.

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RECOMMENDATIONS
Employees are recommended to use the correct tools and reduce the opportunity of workplace
injury especially in the kitchen.

In case there is an emergency, employees will need quick access to the exits. It is advised to keep
clear usage of equipment shutoffs which might stop them from performing at emergency.

Employees are recommended to keep updating their supervisor about the hazards ot risks that
occurs at the hotel. They should be legally obligated to ensure that their employees are working
in a safe environment or not if the employees are not working in safe conditions, then it is the
responsibility of the supervisor to listen and understand their conditions and create safe working
environment for employees

Employees are recommended to make sure that they use the appropriate tool for not harming
themselves like use of mechanical assistance.

It is essential that the employees wear the right personal protective equipment during work. It is
also essential for employees to keep their posture correct.

They are recommended to stay alert to the advanced warning and also avoid stress because it can
lead to depression and concentration problems.

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REFERENCE
Bastion (2018) http://media.com. Reasons why workplace safety is important. Accessed on 20th
July 2019

https://www. High speed training. com (2017) employee refusing to wear personal protective
equipment. Accessed on 16th July 2019

Nelson F (2015) Hotel low. Published by routledge 2 park square. Militon Park Abington

Timothy L. G Lockyer (2007) The international hotel industry.