Angela Mae C. Suyat September.

18, 2019
BSA-II
Operations Management with TQM
Ron Ivan Perdido

Describe at least one application of modern technology in each of these service

industries.

1. Financial Services - We are already seeing alliances between leading incumbent financial
services and technology companies, using robotics and AI to address key pressure points,
reduce costs, and mitigate risks. The use of technology and its implications are not limited
to financial institutions. Regulators are rapidly adopting a wide range of data gathering and
analytical tools, too. They are trying to learn more about individual institutions’ activities
and overall systemic activity. They also hope to monitor the industry more effectively and to
predict potential problems instead of regulating after the fact. Examples of this include the
supervisory procedures and data requests tied to ‘stress tests’, asset quality reviews and
enhanced reporting requirements coming out of Washington, London, and Basel. Using
sophisticated analytical tools on large volumes of data, regulators can compare scenarios
and address potential issues before they become full-scale market problems.

2. Public and Government Services - Government is increasingly riding the digital

transformation wave with the adoption of sophisticated technology solutions that provide
enhanced customer engagement, improved efficiency and lower costs.  Agency leadership
and innovation, combined with robust citizen participation, are equally important for both
federal organizations and state and local government to further this transformation. The
adoption process is creating new opportunities for engaged constituents and agencies alike
across the most modern technology trends, from social media to mobility and analytics, to
cloud adoption rates, and leading-edge cybersecurity practices.

3. Transportation Service - Transportation technology is in the midst of a revolution. New

technologies are improving the efficiency of existing transportation methods, while new
inventions are poised to entirely reshape the way we move.

*Route Planning — Sensors in the vehicle communicate with GPS services to determine
the best route, which is then displayed on a head-up display that physically directs the
driver along route.
 *Accident Prevention — Sensors alert drivers to the position of other vehicles on the
road and prevent collisions. The cars can even override driver controls to avoid an
accident.

*Safety — A series of sensors in the seat belt can track the driver’s physiological
indicators and determine whether the driver is fatigued or intoxicated. If the driver fails
any of the tests performed by the sensors, the vehicle becomes inoperable.

4. Educational Service - Technology ushers in fundamental structural changes that can be

integral to achieving significant improvements in productivity. Used to support both
teaching and learning, technology infuses classrooms with digital learning tools, such as
computers and hand held devices; expands course offerings, experiences, and learning
materials; supports learning 24 hours a day, 7 days a week; builds 21 st century skills;
increases student engagement and motivation; and accelerates learning. Technology also
has the power to transform teaching by ushering in a new model of connected teaching.
This model links teachers to their students and to professional content, resources, and
systems to help them improve their own instruction and personalize learning.
Online learning opportunities and the use of open educational resources and other
technologies can increase educational productivity by accelerating the rate of learning;
reducing costs associated with instructional materials or program delivery; and better
utilizing teacher time.

5. Hotel and Services - Smart technology is changing everything from the homes we live
in to how our cities are managed. The hospitality industry is no exception. In many ways,
the hospitality industry is leading the charge in the adoption of smart business
technology. Our smart hotel room will be more than just a TV and a stereo. It will house
devices which are connected to ‘The internet of Things’. All this means is that the TV, radio,
fridge and coffee machine are all connected to the Internet and they can interact with it.
The messages they receive and send out, allow us to control them without ever having to
touch them.

The whole term ‘Smart’ comes from the machines’ ability to work with us to create a
better experience. We no longer have to leave the comfort of our beds, just simply to turn
the kettle on. Instead, we can access the coffee machine from our smart phone and control
everything about it.