MARCH 1, 2020 VOL.

TAKE A SIP
The official newsletter for Starbucks Partners

Photo by: DeYoung

IN THIS ISSUE
Organizational
IMPORTANCE OF Assessment
ORGANIZATIONAL by Angelica Mate
ASSESSMENT
What is organizational assessment?

ELEMENTS OF Organizational Assessment is a systematic process

ORGANIZATIONAL for acquiring important information to analyze
multiple areas within the organization. It is used to
ASSESSMENT understand how and where to get involved to
improve the performance of the organization. It
focuses on recognizing different strategies to
improve efficiency between workers.
APPLICATION OF
ASSESSMENT MODEL Why is organizational assessment important?

Organizational assessments are important as they

contribute to the decision making process of the
RESOURCES organization. It gives the opportunity to analyze the
strengths and weaknesses to make changes in the
company that will benefit them in the long run.
These improvements will result to better use of
resource, motivated employees, adaptable, higher
profits, and increased in productivity.
 MARCH 1, 2020 VOL. 1

"To inspire and nurture

the human spirit—one
person, one cup, and
one neighborhood at a
time."

- Starbucks, Mission Statement

PHOTO BY STARBUCKS

Organization
Assessment
Framework
Elements of OA

Framework Areas:
Measuring Organizational
Performance
-> Effectiveness of the organizations fulfilling its mission
Photo by Organizational: A Framework for Improving Performance

Understanding the organization's external

environment
-> Administrative/Legal -> Economic ->Ecological
-> Technology ->Stakeholder ->Socio-cultural
-> Political

Determining the organizational motivation

-> Analyzing the history -> Understanding the culture
-> Understanding the mission
-> Understanding the incentive/reward system

Examining organizational capacity

-> strategic leadership -> financial management -> structure
-> infrastructure ->human resource -> process management
-> program/service management -> inter-organizational linkages
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Shingo Assessment
Model
Application of Assessment Model

The Shingo Assessment is based on four dimensions

that serves as a guide to assess operational
excellence within the organization. These
dimensions include important principles to serve as
a guide
Dimensions include:
Results
Creating value for the customer
Enterprise Alignment
Create constancy of purpose by thinking
systematically
Continuous Improvement
Flow/Pull Value, focus on process, quality,
seeking perfection, embracing scientific
thinking
Cultural Enablers
Lead with humility, respect everyone
Photo by PIISA Industrial Park

The Starbucks company will be utilizing the Shingo Assessment mode by following the principles of
leading with humility as well as respecting individuals, regardless of race, sex, age, disabilities, etc. By
providing strong coaching, trainings, and communication throughout the year, the company is able to
develop and create experiences with people. Partners are able to assure a safe environment by taking
what they learned from on-the-job training and creating a warm welcoming culture.
The motivation to seek perfection and provide quality service will make sure that the company finds
opportunities for improvements. With customer surveys in store and through the mobile app, Starbucks
is able to recognize the strengths and weaknesses that individual store has.
Creating a purpose with a mission statement, goals, and values, the organization is able to focus on
long successful years ahead. We are able to align systems and strategies that will allow us to get through
challenging times.
Producing a strong value for the customers will allow the partners to understand the importance of
culture and will put an emphasis on the company's mission. Employee meetings play an important role
for effective communication and will ensure that the performance will drive the right behaviors.
 MARCH 1, 2020 VOL. 1

References

Lusthaus, Charles & Adrien, Marie-Hilhne & Anderson, Gary (2002) Intro, Chapter 1-3. Organizational
Assessment: A Framework for Improving Performance pgs.7-19, 41-83. IDRC Books

The Starbucks Company. Retrieved from: www. starbucks.com

PIISA Industrial Park. Retrieved from: http://piisa.com/?p=4529

Shingo Institute. (2014). The Shingo Prize for Operational Excellence. Logan, UT. Utah State
University.

De Young Consulting Services. 2020. Retrieved from:

http://www.deyoungconsultingservices.com/2017/02/28/organizational-assessment-addresses-
team-effectiveness-karen-deyoung/