ISO 9001:2015 Documentation Template

isoconsultantkuwait.com/2018/07/29/179

preteshbiswas July 29,

2018

The following ISO 9001 document templates (toolkits) are provided totally complimentary, free of charge to use as a starting point for ISO
9001:2015 compliance. These are the actual ISO 9001 documents currently in use for compliance with ISO 9001:2015 requirements. As each
business is different, additional ISO 9001 documents or revisions would be required to meet your organization’s specific needs, requirements,
context, risk profile, etc. ​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your
new ISO 9001 documents – Contact Us. We’re always looking for interesting new clients and projects.

Internal issues

Date (mm/dd/yy) Internal Issue Effects Action Result Final Status (Open/ Closed/ NA)

External issues

Date (mm/dd/yy) External Issue Effects Action Result Final Status (Open/ Closed/ NA)

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Pest Analysis

Political Factors Economic

Factors

Technological Social Factors

Factors

SWOT Analysis
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 Strength Weakness

Opportunities Threat

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Porter’s 5 Forces

Supplier power BARRIERS TO RIVALRY

ENTRY

THREAT OF SUBSTITUTES BUYER POWER

Needs and expectations of Interested Parties

Date (mm/dd/yyyy) Interested parties Needs and expectation Issues related to needs and expectation

Steps to derive scope of the organization

1) Purpose:

2) Organization’s vision:

3) Organization’s mission:

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 4) Organization’s values:

5) Strategic Direction:

6) External issues:

7) Internal issues:

8) Interested parties and relevant requirements:

9) Products and services of the organization:

10) Manufacturing sites/Offices:

11) Determined scope:

12) Applicability:

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Process definition

1) Name of Process:

2) Process Purpose:

3) Process objectives:

4) Process Owners:

5) Process input:

6) Process steps:

7) Process outputs:

8) Resources:

Sample Quality Policy

Divine tooling’s Quality Policy:

Divine tooling’s is committed to understand, meet & where possible exceed our customer requirement through continual
improvement of our process. We dedicate ourselves to deliver high quality products on time and at most competitive price.

This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of
Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be
displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for
reference by any employee.

Azurecontracting’s Quality Policy

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 We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are
continually improving processes, products and services, meeting and exceeding customer satisfaction at all times. The
implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the
Board of Director. It is compulsory that all staff recognise and accept our philosophy of quality service delivery, accepting
accountability for their own output.
Commitment:

Fully identify and conform to the needs of our customers, improving customer satisfaction.
Monitor and review our service provision and processes, identifying potential errors and implementing the necessary
actions to eliminate them.
Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.
Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business
performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also
comply with our quality philosophy and company policies.
Achieving and maintaining a standard of excellence in the operation of our business.
Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organisation.
Providing sufficient resources and equipment to ensure that we can operate to the documented management system.
The management system is based on the principles of ISO9001:2015, the International Standard for Quality Management
Systems.
Ensuring that our quality management system provides a framework for the management and control of our activities
for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the
company.
Ensuring that all company policies and procedures have the full support of senior management.
Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing
needs of our customers.
Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our
customers’ expectations and all current and impending legislative requirements.
The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction
surveys to ensure quality service delivery

Implementation
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of
Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be
displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for
reference by any employee.

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Job Responsibilities

1) Job Title:

2) Department:

3) Locations:

4) Report to:

5) Minimum education qualification:

6) General Description:

7) Responsibilities:

8) Minimum skills:

9) Minimum experience:

Risk Register

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 Risk “Likelihood “Severity “Risk Risk Responsibility Deadline Evaluation Evaluation
description (L)” (S)” level Mitigation date result
(L * S)”

Opportunity Register

Opportunity “Likelihood “Benefit “Opportunity Opportunity Responsibility Deadline Evaluation Evaluation

description (L)” (B)” Factor Pursuit Plan date result
(L * B)”

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Quality Objective

Item Quality Action to Be Action Date for Target / Measure Resources Reviewed Date of
Objective Taken by Completion of Success required by review

Change Log

Change Change Description of Requestor Date Acceptance after Date Status Comments
No. Type Change Submitted risk assessment Approved

EMPLOYEE REQUISITION FORM

A) REQUIREMENT:

1 Department:

2 Position & Grade:

3 Qualification:

4 Experience:

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5 Requirement:

6 Nature of Vacancy Permanent [ ] / Temporary [ ]

7 Period in case of Temporary : ______months ____days

B) JUSTIFICATION :

1.Vacancy to be filled up due to : [ ] Resignation of the present

incumbent

[ ] Termination of services of Mr./Ms

[ ] Creation of new post

2. Justification for filling up post:

Date:
H.O.D. Sign

LIST OF MACHINES

Sr. Machine Name of the Machine Used started from Capacity Make
No. No.

Instruments Calibration history chart

Description: Location:

Identification no: Specification:

Acceptance criteria: Cal. Frequency:

Sr Calibration Calibration.Agency Certificate. Calibration Cal.Due Inspected Approved REMARKS

no. Date No. Status On By By

Calibration Schedule

Sr.No Device ID Description Calibration Calibration Done on Next Calibration Due on REMARKS
NO. Frequency (Date) (Date)

Lessons Learnt log

ID Date Entered By Subject Situation Recommendations &

Comments

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Communication Plan

Communications item what Who Who attends When When Format

TRAINING NEEDS IDENTIFICATION

TRAINING NEEDS IDENTIFICATION FOR THE YEAR Jan-2018 TO Dec-2018

DEPARTMENT:

Sr.No. Name of Employee Emp No Training Topics

NOTE – MARK ” √ ” if particular employee needs training of specified topic

HOD Name & Signature:

ON JOB TRAINING RECORD

Sr. Name of Emp – Date Time Department/ Training Emp Training Training Remarks
No employees No Section Topic Sign Give By Effectiveness

VERIFIED BY: Dept Head

CHECKED BY: HR. IR & ADMIN

TRAINING ATTENDANCE SHEET

Theme :

Trainer / Faculty : Date :

Venue : Time :

Sr.No Name of Employee Emp .No Sign.

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 6

EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE

Please give your rating in scale of 1 to 10

S.N. QUESTIONNAIRE Rating

1 Your Opportunity For Growth and Development in your departmant

2 Work culture of the company

3 Your superiors encouragement & delegation to you for doing present job

4 Your salary package and position / designation

5 Work environment in your department

6 Training and Development

7 Safety environment in your department and your awareness & environment

Remarks :-

1 to 3 = Poor

4 to 6 = Good

7 to 8 = Very Good

9 to 10 = Excellent

Name of the Employee :-_______________

T.No. & Designation :- _______________

Department :- ______________

Date of Survey :- _______________

Document Matrix

Sr.No. Document Location Responsibility Revision Document Protection Retrieval Retention Disposition
Name and Type Time
Identification
(Soft/
Hard/
Both)

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Master list of Forms and formats

Sr. No Forms & Formats Description Location Retention Period Rev. Doc / Rec
No. No.

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Verbal order register

Date Customer product Name & No Schedule Dispatch Dispatch %

age
Qty Date Qty Date

Approved Supplier List

Sr No Date Supplier Supplier City State Status Notes: If supplier is restricted, define restrictions
ID# here.”
(optional)

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BREAKDOWN MAINTENANCE REPORT

SR. DATE & TIME OF M/C M/c NATURE OF REASON ACTION LOSS of PROD. In-
No REPORTING Name No BREAKDOWN TAKEN Hrs. charge Sign

PREVENTIVE MAINTENANCE CHART

Tick Mark after completion

SR. NO. M/C NAME & NO CHECK POINTS WEEKLY MONTHLY

1 2 3 4

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CONTRACT REVIEW CHECK LIST

Date

CUSTOMER DETAILS ORGANISATION DETAILS

CUSTOMER NAME ACCOUNT CODE

DRAWING NO. DRAWING NO.

MOD. NO. & DT. MOD. NO. & DT

PO NO. & DT. S.O. NO. & DT.

QUANTITY CHANGE ORDER NO. & DT.

VENDOR CODE

AS PER P.O. AS FINALISED REMARK

PRICE PER PIECE

DIE DEVP. CHARGES

EXCISE DUTY

SALES TAX

PAYMENT TERMS

PRICE BASE

PACKING INSTR.

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Input Adequacy Report

CUSTOMER / REFERENCE :

SR. NO. Item / Specification / Feature Required Data

DESIGNATION: SIGN & DATE:

RECEIVER Sign : Date:

DESIGN REVIEW RECORD

Design no: Date:

CUSTOMER / REFERENCE :

PROJECT NO. :

REVIEW OF :

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 REVIEW MEMBERS :

TEAM LEADER:

SR. NO. REVIEW POINTS DECISION REMARK

Others Points

DESIGNATION : SIGN & DATE :

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DESIGN VALIDATION RECORD

Design no: Date:

CUSTOMER / REFERENCE :

PROJECT NO. :

REVIEW OF :

REVIEW MEMBERS :

TEAM LEADER:

SR. NO. DESIGN PERFORMANCE PRODUCT PERFORMANCE VALIDATED BY

Others Points

DESIGNATION : SIGN & DATE :

DESIGN OUTPUT RECORD

Design no: Date:

CUSTOMER / REFERENCE :

PROJECT NO. :

REVIEW OF :

REVIEW MEMBERS :

TEAM LEADER:

SR. NO. DESIGN OUTPUT DETAIL OF REVIEW REMARK

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 Others Points

DESIGNATION : SIGN & DATE :

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SUPPLIER & SUB CONTRACTOR ASSESSMENT FORM

1. Name of the Firm:

Address & Tel No./ Fax No.

2. PARTNER / Director’s Name

3. Banker’s Name

4. Details of land & shade

5.Yearly turnover (approx.)

6.Exports if any (percentage turnover)

7. No. of shifts working

8. List of machinery

9. Total No. of Workmen 10. Total no. of staff / supervisor’s

11. Weekly holiday

12. Whether organization is ISO 9001:2015 certified

Prop./Director Signature : Company / Firm

Seal

CEO’s REMARKS –

APPROVED BY –

DATE

PURCHASE ORDER

PURCHASE ORDER No. :

Date :

Please supply the under mentioned material / goods at our factory. Kindly write our purchase order No on bills for processing
of your bills.

SR. NO. DESCRIPTION QUANTITY RATE IN $ AMOUNT IN $

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 TOTAL

Taxes As Applicable.

PAYMENT TERMS

TRANSPORTATION

DELIVERY:

Purchase Manager Sign

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LIST OF CUSTOMER DRAWING

Sr. No. Customer Name Part Name Part Number Drawing No Rev No

LIST OF CUSTOMER SUPPLIED ITEMS

Sr. No. Customer Name Item Name & No Qty Used for Remarks

Stock Register

Sr.No. DATE OPENING RECEIVED TOTAL CONSUMPTION / CLOSING REMARK RECEIVER

BALANCE QUANTITY QUANTITY ISSUE BALANCE SIGN

Sample Maintenance Agrement

Commencement Date:
Initial Term:
Name of Customer:
Address:

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This agreement is made and entered effective as of the date shown above, by and between [AV Dealer] and the customer,
whose name and address is set forth above.

1.Equipment Schedules: This Agreement covers the equipment listed on the Equipment Schedule. If we or the manufacturer
replace equipment that is under warranty with the same model number, the replacement equipment will also be covered.
Except for this type of replacement, no new or additional equipment is covered by this agreement unless it is listed on an
equipment schedule.
2.Relationship with warranties: This Agreement isn’t a warranty. Equipment purchased from [AV Dealer] is covered by the
manufacturer’s warranty. Replacement and repair of defective parts is also covered by the manufacturer’s warranty.
3.Service: For the fee set forth below, [AV Dealer] will inspect on a regular basis, and maintain in good operating condition, the
equipment itemized on such Equipment Schedule. Inspection and maintenance of equipment will vary by the nature of the
equipment, and is set forth on the Equipment Schedule.
4.Fees: The fee for services to be performed under this Agreement are:
5.Terms of Payment: Unless an Equipment Schedule provides otherwise, all Customer Maintenance Agreements are to be
prepaid for each maintenance period.
6.Limited/Warranty:
a.We will re-perform any maintenance service that proves defective during the term of this agreement. If we cannot provide
any maintenance service due to our fault, we will refund that portion of your fee.
b.Any materials provided during maintenance services are covered by that materials specific warranty. This agreement does
not warrant any materials.
c.THE WARRANTY SET FORTH IN 6 (a) CONSTITUTES THE SOLE LIABILITY OF [AV DEALER] AND THE SOLE REMEDY OF THE
CUSTOMER FOR DEFECTIVE WORKMANSHIP, WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY OR OTHER FORM
OF ACTION. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED HEREFROM.
7.Term: The term of this Agreement shall be for the initial term set forth above starting on the Commencement date. This
Agreement shall automatically renew for additional terms of one (1) year each unless either You or We gives notice of
cancellation in writing to the other at least thirty (30) days prior to the expiration of the then current term. In the event of any
such renewal period, the maintenance fees You will pay during such period shall be as set forth above.
8.Exclusions: Except as otherwise set forth in the Equipment Schedule, the services to be provided for a quarterly service fee
do not include:
a.Service required as a result of abuse, misuse, electrical storms, power failures or fluctuations, glass breakage or damage,
failure to follow user maintenance and operating instructions, or the failure or results of failure of interconnected equipment
not specified on an Equipment Schedule, including, but not limited to, wiring, conduit, or voice or data transmission equipment
or facilities;
b.Consumable items including, but not limited to, light bulbs, batteries, video cassettes or…………………………………
c.Services required because of service, inspection, or tampering with equipment by anyone other than [AV Dealer].
d.Requested service outside our normal hours of operation.
If [AV Dealer] determines that the service requested by the Customer is excluded pursuant to the above, and the Customer
requests [AV Dealer] to perform such service, the service will be provided under section 10.
9.Parts: Unless an Equipment Schedule indicates that parts are included, You will pay [AV Dealer] then current list price for
any replacement parts necessary for the performance of service on equipment.
10.Other Services: You may from time to time request that [AV Dealer] provide other services not included in the service plan
for equipment described on a specific Equipment Schedule, or for which no Equipment Schedule has been completed. [AV
Dealer] will use reasonable efforts to provide such service at 90% of its then current and standard hourly rates.
11.Termination:
a.The fees listed above are non-refundable, even if you decide to cancel maintenance appointments.
b.If you fail to make any payment in a timely manner, We will give you written notice, and if you still do not pay, for an
additional 10 days after that notice, We can terminate this agreement.
12. General:
a.This Agreement and Equipment Schedule(s) constitute the entire agreement between the parties concerning any service
provided by [AV Dealer] to the Customer, and no representation, inducement, promises or agreements not embodied herein
shall be of any force or effect.
b.This Agreement shall be governed by and interpreted in accordance with the laws of the province of Alberta, applicable to
contract to be performed wholly within such province by resident thereof.
c.CUSTOMER ACKNOWLEDGES HAVING READ AND UNDERSTOOD ALL PAGES OF THIS AGREEMENT.

[AV Dealer] (Customer)

___________________ ______________________

EQUIPMENT SCHEDULE:

NOTES:

Nonconforming Service Report (NSR)

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 Date: Reported by: Recorded by:

Summarize the reported service nonconformity. Attach or reference applicable documentation (emails, etc.)

Initial Review: ◙ Nonconformity affirmed, proceed with investigation

◙ Nonconformity could not be affirmed or replicated; stop and monitor for further
occurrences.

◙ No nonconformity; stop.

Initial Review by: Date:

Root cause analysis:

Disposition (check all that ◙ Issue Refund

apply)
◙ Provide corrected service. Details:

◙ Provide new services. Details:

◙ File [CAR Form Abbreviation]; reference [CAR Form Abbreviation] #:

◙ Customer waiver. Details:

◙ Other action. Details:

Remark:

Disposition Approval by: Date:

Customer Approval by:

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CUSTOMER COMPLAINT REGISTER

Date Customer Item Name Dispatch Complaint Complaint Correction Root Corrective Review of
& No Qty Qty Details Cause Action CAR

List of Internal Auditor

Sr. Name of Internal Auditor Designation Reporting to

No.

Criteria for selection of Internal Auditor w.r.t. experience & skill –

NCR Status Log

S No. NCR NCR issued Date Action completion Proposed follow-up Date NCR Remarks MR
No to date date closed (Sign)

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PRE DISPATCH INSPECTION REPORT

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Nonconforming Part Disposition

Tags

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Production Plan and Status Report

Process Quality Plan

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Problem Analysis Report

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CUSTOMER SATISFACTION SURVEY FORM

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Annual Internal Audit Plan

Internal Audit Schedule

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Internal Audit Report

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Reach us at Kuwait office
Trace International, Office no 717, 7th floor, AL Rehab Complex, Tunis Street, Hawally , Kuwait

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Tel: +96522623203, Mobile: +96565019055

Mail us at:
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