10/10/2020 Document 2511026.

1
Copyright (c) 2020, Oracle. All rights reserved. Oracle Confidential.

Common Problems and Solutions - AutoApply Of Receipts (Doc ID 2511026.1)

In this Document

Purpose
Troubleshooting Steps
1. Receipt is not picked For AutoApply processing.
2. AutoApply is not generating the recommendations
3. Apply Receipt Using Automatch Process is not kicking off
4. Apply Receipt Using Automatch Process is has generated only recommendations
5. Apply Receipt Using Automatch Process is has created only one recommendation but did not autoapply.

APPLIES TO:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later

Oracle Fusion Receivables - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

PURPOSE

Document describes common issues and troubleshooting steps faced with Auto applying receipts to Transactions.

TROUBLESHOOTING STEPS

1. Receipt is not picked For AutoApply processing.

Problem:

"Apply Receipts Using Automatch" process did not pick the receipt for processing. Hence, receipt is not applied.

Solution:

Days to AutoApply a Receipt field setup in Manage Receivables System Options task is the age in days of receipts that AutoApply considers for application against
customer transactions. Use this field if your customers often pay for transactions before they are created or you want an older unapplied receipt to be processed.
AutoApply looks for and attempts to apply open receipts to transactions created within the number of days that you specify.

For example, if you enter 5, then AutoApply considers all receipts created within the past 5 days for application to transactions. Receipts created longer than 5 days ago
are not considered.

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=d2bxtwp4w_282&id=2511026.1 1/7
10/10/2020 Document 2511026.1

Setup Days to AutoApply a Receipt field in Manage Receivables System Options -> Cash Processing tab.

Note:

Setting the value to higher number of days may have impact on performance of Automatch process.

2. AutoApply is not generating the recommendations

Problem:

After Apply Receipts Using Automatch process run, process didn’t create recommendations for the closely matching transaction references in the system

Solution:

Review the Receipt Match By’s setup at the different levels. The type of the transaction reference should match the one set at the highest level of hierarchy. The order
of hierarchy from highest to lowest is as follows

Customer Site Profile

Customer Account Profile
Lockbox

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=d2bxtwp4w_282&id=2511026.1 2/7
10/10/2020 Document 2511026.1

System Options

Also make sure that the AutoMatch Rule Sets are associated in the above levels where ever the Receipt Match By’s are associated

Review Automatch Rule Sets setup to see thresholds are setup so that recommendations will be generated.

How Automatch Recommendations Are Created? (Doc ID 2511053.1)

Validation:

Correct the Receipt Match By’s and AutoMatch Rule Sets at appropriate levels and Submit Apply Receipts Using Automatch program again.

3. Apply Receipt Using Automatch Process is not kicking off

Problem:

Apply receipt using automatch Process is not kicking off once the Lockbox validation program completes successfully

Solution:

Apply receipt using automatch process will not run always after the Lockbox validation program. This will run only if the AutoApply is enabled at System Options for the
Business Unit and if there is any unresolved transaction or customer references for the lockboxes where AutoApply is enabled after the Validation program

Refer above screenshot.

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=d2bxtwp4w_282&id=2511026.1 3/7
10/10/2020 Document 2511026.1

4. Apply Receipt Using Automatch Process is has generated only recommendations

Problem:

Apply receipt using automatch Process has only generated recommendations and did not apply any recommendation to receipt.

Solution:

Review that reference score of only one of the recommendation per reference should be greater than combined weighted threshold setup in Manage Automatch Rule
Set setup.

If there are more recommendations with reference score greater than threshold, system will generate recommendations. User should manually accept the
recommendation to apply to receipt.

So, it is required to setup combined weighted threshold and weights to see only one recommendation per reference with greater reference score.

5. Apply Receipt Using Automatch Process is has created only one recommendation but did not autoapply.

Problem:

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=d2bxtwp4w_282&id=2511026.1 4/7
10/10/2020 Document 2511026.1

Apply receipt using automatch Process has not applied receipt with recommendation even though there is only one.

Solution:

There are multiple recommendation reasons for not applying a receipt to transaction when there is only one recommendation per reference. Few of the reasons listed in
below table.

Recommendation Reasons
Reason Description

Applicable to multiple references

Cause:

Issue is due to more than one recommendation generated for same reference.

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=d2bxtwp4w_282&id=2511026.1 5/7
10/10/2020 Document 2511026.1

Solution:

While populating reference, make sure same reference is not populated for another receipt within batch.

Below transaction threshold

Cause:

Recommendation is not applied as reference score calculated is less than combined weighted threshold set in Automatch Ru

Solution:

Provide remittance reference which closely matches with open transaction so that reference score is greater than combined
weighted threshold setup.

Transaction is closed
Cause:

Transaction is Closed. Hence, Autoapply did not apply transaction to receipt.

Solution:

Provide remittance reference which closely matches with open transaction so that reference score is greater than combined
weighted threshold setup.

Not a natural application

Cause:

Issue could be due to Overapplication. AutoApply does not allow overapplication.

Solution:

Provide remittance reference which closely matches with open transaction so that reference score is greater than combined
weighted threshold setup.

If user wants recommendation listed to apply, user should click "Accept".

Didn't find what you are looking for?

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=d2bxtwp4w_282&id=2511026.1 6/7
10/10/2020 Document 2511026.1

https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=d2bxtwp4w_282&id=2511026.1 7/7