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    Cassy Bulatao
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    This document discusses the nature, elements, models, types, barriers, and intercultural aspects of communication. Communication is defined as a process that occurs between two or more people through verbal, non-verbal, or both means. Key models discussed include the linear model consisting of a sender, message, channel, receiver, and feedback; and the transactional model which includes feedback as an element. Barriers to communication mentioned are emotional barriers, use of jargon, and noisy environments. The document also outlines stages of intercultural sensitivity from denial to integration and qualities of competent intercultural communicators.

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    This document discusses the nature, elements, models, types, barriers, and intercultural aspects of communication. Communication is defined as a process that occurs between two or more people through verbal, non-verbal, or both means. Key models discussed include the linear model consisting of a sender, message, channel, receiver, and feedback; and the transactional model which includes feedback as an element. Barriers to communication mentioned are emotional barriers, use of jargon, and noisy environments. The document also outlines stages of intercultural sensitivity from denial to integration and qualities of competent intercultural communicators.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    202 views1 page

    Green Concept Map Chart PDF

    Uploaded by

    Cassy Bulatao
    This document discusses the nature, elements, models, types, barriers, and intercultural aspects of communication. Communication is defined as a process that occurs between two or more people through verbal, non-verbal, or both means. Key models discussed include the linear model consisting of a sender, message, channel, receiver, and feedback; and the transactional model which includes feedback as an element. Barriers to communication mentioned are emotional barriers, use of jargon, and noisy environments. The document also outlines stages of intercultural sensitivity from denial to integration and qualities of competent intercultural communicators.

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    © All Rights Reserved
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    of 1

    'Communis and communicare'

    COMMUNICATION
    - common; communiality; make something common
    Is a process, occurs between two or more people, expressed
    NATURE, ELEMENTS, & verbally, non-verbally, or both.
    PROCESS OF Speaker
    Message
    Channel
    Decoding
    Feedback
    Context
    COMMUNICATION Encoding Receiver Barrier

    Speaker generates idea Receiver gets the message


    Speaker converts the message Receiver decodes or
    (verbal or non verbal) interprets the message
    Speaker sends out message Receiver gives feedback

    Linear Model (Claude Shannon & Warren Weaver)


    - linear or one-way process consisting of five elements
    Ex. Reading websites, blogs, and vlogs.
    Transactional Model (Dean Barnlund)

    MODELS OF - two-way process with the inclusion of feedback as one element


    Ex. face-to-face conversations

    COMMUNICATION Interactive Model


    - take place between humans or machines in both verbal or non-verbal
    way
    Ex. e-learning 5 TYPES OF COMMUNICATION
    Verbal or non- verbal
    Intrapersonal / Interpersonal Formal or Informal
    Visual or Written Mass Communication

    Emotional Barrier Lack of Confidence


    Use of Jargon Noisy Environment
    Verbal Communication -interaction in which words are used to relay
    a message.
    BARRIERS FEATURES, & 1. Appropriateness- language appropriate to the place/event
    2. Brevity- conciseness of expression
    VERBAL/NON-VERBAL 3. Clarity- clear meaning
    4. Ethics- gender, roles, ethnicity, preferences, and status of the person

    COMMUNICATION
    or people you are talking to.
    5. Vividness- creatively describe things or feelings; add color
    Ex. speaking, giving a speech
    Nonverbal communication refers to an interaction where behavior
    ORAL

    is used to convey and represent meanings.


    Ex. smiles, hugs, kisses

    Intercultural communication - sending and receiving of messages


    across languages and cultures
    Cross-Cultural Etiquette and Cross-Cultural Sensitivity
    Developmental Model of Intercultural Sensitivity (DMIS) - structure
    INTERCULTURAL that explores how people experience cultural differences
    Developmental Model of Intercultural Sensitivity (DMIS) - structure
    COMMUNICATION that explores how people experience cultural differences
    6 STAGES OF DMIS
    1. DENIAL 4. ACCEPTANCE
    2. DEFENSE 5. ADAPTATION
    3. MINIMIZATION 6. INTEGRATION
    Qualities of a Competent Intercultural Communicator
    Tips to avoid showing bias

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