A Survey on Service Satisfactory of PSU Taytay Campus Canteen 2019

STAFF SERVICES:
Legend:5- Excellent 4-Very Satisfactory, 3-Satisfactory, 2- Poor, 1-Very Poor

1. The Staff are friendly and approachable

1%
19% 5
4
38% 3
2
1

42%

2. The Staff are calm during stressful situations

4. Can accommodate
3. Entertain you
allpolitely
the customers

6%1%
21% 5
5%1%
6% 4
24% 3 5
23%
15%
16% 28% 2 4
1 3
2
1

48%

50%
55%
 5. Accept suggestion and opinions regarding
improvement and health matters

5
4%
4
17% 23%
3
2
1

56%

6. Staff has a good appearance (orderly and neat look) and proper
hygiene (wearing apron, hairnet, face mask, gloves for foods
preparation and serving fingernails and clothing)

5
2% 4
17%
3
2
37%
1

44%
PHYSICAL FACILITIES/AMBIENCE:

7. The Canteen is having a clean and well-organized

kitchen equipped with facilities for hygiene food
preparation
8. Observe proper waste disposal
5
4
7% 17% 3
1%
1% 2
17% 5
1
28%
27% 4
3
2
49% 1

54%
10. Sufficient tables and chairs that can accommodate
the customer's crowd

5
6%1% 14% 4
3
2
1
37%

42%

9. Well-ventilated and cool station for eating

3%2%
19% 5
4
24% 3
2
1

51%
11. Tables and chairs are arranged properly to avoid
over population or crowded

5
1%
1%
20% 4
3
31% 2
1

47%

FOOD:
12. Provide quality and healthy foods and snacks lowest
cost

5
3%6% 19% 4
3
2
30% 1

42%

13. Foods are served freshly and tasty everyday

1%
2%
22% 5
4
3
35%
2
1

40%
 14. Canteen has a variety of nutritious foods and
seasonal

5
2%
2%
18% 4
3
2
37% 1

40%

15. Caters to the nutritional needs of the customer

16. Keep all foods on display covered to protect the from

flies and other insects5%2%
5
23%
4
3
2
1 5
8%1% 4
50% 24%
20% 3
22% 2
1

44%
17. Canteen has a clean drinking water and facilities

4%1%
5
16% 4
3
41%
2
1

38%