Fiery X3eTY 50 - 45C-KM: Service Guide

Fiery® X3eTY 50_45C-KM
Service Guide
A guide for service technicians
EFI Part Number: 45062331

14 May 2007
© 2007 Electronics for Imaging, Inc.
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any
form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except
as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a
commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product, which can
be found on the User Documentation CD. The documentation may be provided in conjunction with EFI Software (“Software”)
and any other EFI product described in the documentation. The Software is furnished under license and may only be used or
copied in accordance with the terms of the Software License Agreement, which can be found in the “Legal Notices” distributed
with this product.
Contents
Overview 1
Precautions 2
Exploded view 5
Soft power button 6
Power up 6
Connector panel and DIAG board interface 7
Shut down and access of the Fiery X3eTY for service 7
Checking connections 12
Removing and replacing the motherboard 14
Removing and replacing components 17
Interface board 18
DIMMs 20
BIOS chip 21
Battery 22
CPU and CPU cooling assembly 23
DIAG board 27
Enclosed fan 28
Soft power button 29
Power supply 30
Hard disk drive 31
Restoring functionality after service 34
Printing Fiery X3eTY pages 35
Verifying connection to the network 37
System considerations regarding connection to the network 38
System software 39
System software installation reminders 39
Installing system software over the network port 39
Installing system software using a USB flash drive 43
Specifications 47
Hardware features 47
Networking and connectivity 47
Safety and emissions compliance 48
The troubleshooting process 49
Where problems occur 49
Before you go to the customer site 51
Preliminary on-site checkout 52
Checking connections 52
Symptoms and solutions 55
Checking the network 67
Printing to the Fiery X3eTY 67
Clearing the CMOS and power-up settings 69
Index
iii
Overview
Overview
The Fiery X3eTY Color Server embeds computer connectivity and highly efficient
PostScript and PCL printing capacity into 50_45C-KM print engines. Generally, the
Fiery X3eTY does not require regular maintenance. The Fiery X3eTY is shipped with all
necessary software already installed.
Use the procedures in this guide to inspect, remove, reseat, or replace major hardware
components and to reinstall system software. Replacement parts for the Fiery X3eTY
are available from your authorized service support center.
You must reinstall system software if you replace the hard disk drive (HDD) or receive a
more recent version of the system software. You may also reinstall system software as a
way to troubleshoot the system.
F IGURE A Printing system
1
Precautions
Precautions
Always observe the following general precautions when servicing the Fiery X3eTY
assembly:
1. Report any shipping damage.

If you see any evidence of shipping or handling damage to packing boxes or their
contents, save the damaged boxes and parts, call the shipper immediately to file a claim,
and notify your authorized service/support center.
2. Never alter an existing network without permission.

The Fiery X3eTY is probably connected to an existing Local Area Network (LAN) based
on Ethernet hardware. The network is the link between the customer’s computer, existing
laser printers, and other prepress equipment. Never disturb the LAN by breaking or
making a network connection, altering termination, installing or removing networking
hardware or software, or shutting down networked devices without the knowledge and
express permission of the site administrator.
3. Never assign an IP address in Network Setup.

Only the site administrator should assign an IP address on a network device. Entering an
incorrect IP address to the Fiery X3eTY can cause unpredictable errors on any or all
devices.
4. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the print engine.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the print engine is static-free. Carpeting, leather-soled shoes, synthetic
clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
wristband, grounded at the same place as the antistatic mat. If that is not possible:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected
board.
• Leave new electronic components inside their antistatic bags until you are ready to
install them.
• When you unpack the electronic components, touch a metal area of the print engine to
discharge the static on your body. Place the components on a grounded antistatic
surface, component-side up.
5. Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.
6. Never set a cup of coffee—or any liquid—on or near any components or the print device.
2
Precautions
Power Supply Cord Notice

CAUTION: The power supply cord is used as the main disconnect device. Ensure that
the socket-outlet is located/installed near the equipment and is easily accessible.
ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de
courant doit être située ou installée à proximité du matériel et être facilement accessible.
ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che
la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.
CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el enchufe-
toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.
CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia
esteja localizada/instalada próxima ao equipamento e facilmente acessível.
VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het
stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.
Lithium Battery Notice

CAUTION: Danger of explosion if battery is replaced with incorrect type. Replace the
battery only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturer’s instructions.
ATTENTION : Il y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement
avec une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être jetées conformément
aux instructions du fabricant.
ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie
del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie
deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen
des Herstellers.
CUIDADO: Existe peligro de explosión si la batería se sustituye por una de un tipo incorrecto. Sustituya la batería sólo por
una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas según las instrucciones del fabricante.
CUIDADO: Há perigo de explosão se a bateria for substituída por outra de tipo incorreto. Substitua apenas por outra de
mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instruções do fabricante.
VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij
uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften
van de fabrikant te gebeuren.
3
Precautions
Short Circuit Protection

WARNING: This product relies on the building’s installation for short-circuit
(overcurrent) protection. Ensure that a fuse or circuit breaker no larger than
120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors
(all current-carrying conductors).
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où
il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA , 15 A aux Etats-Unis (240 V CA, 10 A
dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).
AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dall’impianto elettrico dell’edificio
in cui è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non
superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).
WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist.
Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA
120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.
ADVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos
(sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA, 15A en EE.UU.
(240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).
ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício. Assegure-se
de que um fusível ou disjuntor de até 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase
(todos os condutores de corrente).
WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw.
Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met
een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).
4
Exploded view
Exploded view
Key
1. Lid
2. CPU cooling assembly:
a) Clamp
b) CPU fan and heatsink
3. Interface board
4. DIMM
5. Battery
6. Fiery X3eTY motherboard
7. Fiery X3eTY power supply
8. Enclosed fan
9. HDD cable
10. HDD
11. DIAG board
12. DIAG board cable
7 1
13. Pan
14. Connector panel (see page 7)
15. Extender card
16. Rail
17. Soft power button assembly
2a
3 9
2b
5
10
15
4
8
6 11
16
12
14
13
17
N OTE : For cable connector information,
see Figure H on page 12.
F IGURE B Fiery X3eTY exploded view
5
Soft power button
Soft power button

The Fiery X3eTY has a Soft power button on the connector panel (see Figure C).
The green LED in the Soft power button is on when the Fiery X3eTY is powered on.
Press the Soft power button for two seconds to power on; press it for several seconds to
shut down the Fiery X3eTY. Using the Soft power button to shut down the Fiery X3eTY
does not power off the Fiery X3eTY completely.
Always shut down the Fiery X3eTY properly before you unplug the AC power cable.
Unplug the AC power cable from the wall outlet before you disconnect other cables
connected to the Fiery X3eTY. Cable disconnections require a complete power off.
Power up
In general, always make sure that the Fiery X3eTY is warmed up before you turn on the
copier. This is especially important if the system is using DHCP to assign IP addresses for
network communication and a LAN cross-over cable connects the print engine to the
COPIER port on the Fiery X3eTY.
6
Connector panel and DIAG board interface
Connector panel and DIAG board interface
[not used]
USB port Type A (3)
[not used] ON
1 2
Service position
[not used]
LAN port
ON
COPIER port
1 2
(for a LAN cross-over cable)
Normal position
Soft power button
DIAG LEDs
Interface connector Service switches

(for image transmission)
Front view
F IGURE C External hardware interface
Shut down and access of the Fiery X3eTY for service

The Fiery X3eTY Functions > Shut Down menu includes the following commands:
• Restart Server—resets the Fiery X3eTY server software without resetting the
underlying operating system.
• Shut Down System—shuts down the Fiery X3eTY properly so that you can safely
power off the Fiery X3eTY.
• Reboot System—resets both the Fiery X3eTY and the underlying operating system,
and then reboots the Fiery X3eTY.
Choose Shut Down System when you are ready to inspect and/or service the
Fiery X3eTY, according to the following procedure.
7
TO SHUT DOWN THE F IERY X3 E TY

Always verify that the Fiery X3eTY is not in use before you power off or restart it. Make
sure that the system is not RIPping or printing a job. Before you take the Fiery X3eTY
off the network, always obtain permission from the network administrator.
1. Press the Utility/Counter key on the print engine.
2. Touch Controller Details.
3. At the Idle screen, press the Menu button on the control panel LCD.
4. Use the arrow buttons on the LCD to scroll and choose Shut Down from the menu.
Print Pages
USB Media Server
Suspend Printing
Resume Printing
Shut Down Choose this selection

Run Setup to access the Shut Down
Run Diagnostics menu.
Tray Alignment
F IGURE D Menu options (2 of 3 screens)
5. At the next menu, choose Shut Down System.
6. Wait a few minutes for the green LED on the Soft power button to turn off.
8
A CCESSING THE F IERY X3 E TY

To service the Fiery X3eTY hardware, shut down the Fiery X3eTY properly before you
disconnect the AC power cord from the Fiery X3eTY. Power off and unplug the
print engine before you remove the Fiery X3eTY from the print engine.
Print engine (right side)
Print engine
(back)
Fiery X3eTY
COPIER port
(for a LAN cross-over cable) AC power cord
Interface connector connector and
(for image transmission cable) securing clamp
F IGURE E Fiery X3eTY installed in the print engine
9
TO OPEN THE F IERY X3 E TY

C AUTION : Before you touch any parts inside the Fiery X3eTY, make sure that you wear an
ESD grounding wrist strap and follow all ESD safety precautions.
1. Shut down the Fiery X3eTY and the print engine (see page 8).
2. Disconnect all external cables from the connector panel of the Fiery X3eTY: the LAN port
cable to the LAN and the print engine cables (interface cable and the COPIER port
cable). If the COPIER port cable is not attached to the print engine, see page 38.
3. Disconnect the power cable from the Fiery X3eTY.
4. Remove the four screws that attach the Fiery X3eTY to the print engine.
5. Unhook and remove the Fiery X3eTY from the print engine.
Top screw locations (2)
Hook location
USB-A connector (1 of 3)
LAN port
COPIER port
for a LAN cross-over cable
Soft power button
Interface connector
(for image transmission)
Bottom screw locations (2)
F IGURE F Accessing the Fiery X3eTY
10
For detailed information about removing/installing the Fiery X3eTY, see the installation
instructions that accompany the print engine (not included in this service guide).
6. Place the Fiery X3eTY on a flat surface, and remove the 8 screws that secure the lid to
the pan (see Figure G).
7. Lift the lid just enough to reach the HDD SATA power cable (4-wire ribbon cable).
C AUTION : Do not stretch, cut, or pinch the HDD cables with the lid.
8. Disconnect the SATA power cable from the HDD.
9. Disconnect the SATA data cable from the HDD.
10. Remove the lid (with the HDD attached).

Set the lid and screws aside.
Lid Screw (1 of 8)
HDD power cable

(see Caution above)
HDD
HDD data cable
Pan
F IGURE G Lifting the lid off the Fiery X3eTY pan
The Fiery X3eTY is now ready for inspection and service.
11
Checking connections
The most common causes of hardware problems are faulty or loose connections. Before
you decide to replace any parts of the Fiery X3eTY, make sure to verify all cables and
connections. If you have verified all external connections, check the internal connections.
Power supply
9 External fan
11a
11b
2
3a
3b
HDD Pan
12
6
1
5
14
11c
10
7
15
8 13
Key to components, cabling, and 10. Soft power button cables to J9 front panel 13. DIAG board ribbon cable from
motherboard labels connector: DIAG board J1 to motherboard J2
N OTE : Connectors that are not 14. CMOS 3-pin jumper area JP1
SW LED
17 18
described are not used.

1. Fiery X3eTY motherboard SW
JP1
JP1
2. HDD, cable to SATA1

J9 Front Panel
Default Reset
3. DIMM slots: Edge of motherboard Position Position
a) DIMM2 for standard DIMM
b) DIMM1 for optional DIMM N OTE : Four wires left to right: red, black, red, yellow 15. RJ-45 for cross-over LAN cable
4. Battery in battery socket F4 11. Power supply: to print engine (or to PC for system
a) to HDD software installation)
5. CPU cooling assembly to FAN1
b) to J18 NOT SHOWN:
6. PCI1 for interface board extender card c) to J11 Extender card
7. LAN port (RJ-45 for network cable) 12. BIOS chip Interface board
8. USB Type A ports (3) Service switches
9. Enclosed fan cable to motherboard
FAN3
F IGURE H Cable diagram
12
TO CHECK INTERNAL CONNECTIONS
C AUTION : Before you touch any parts inside the print engine, make sure that you wear an
1. Make sure that all Fiery X3eTY cables, devices, and DIMMs (dual in-line memory
modules) are present, intact, properly aligned, and well seated in their connectors.
2. Specifically check the following for proper installation in the pan: power supply, HDD,
enclosed fan, motherboard, motherboard components (see page 17).
3. Specifically check motherboard cable and component connections:
Motherboard silk-screened label Component or cable

DIMM1; DIMM2 Socket for upgrade option; Socket for standard DIMM
U15 PLCC32 socket for BIOS chip
SATA1 HDD cable from HDD SATA data connector
FAN3 Enclosed fan with attached cable
N OTE : Airflow is out.
[on CPU, no label visible] CPU cooling assembly
FAN1 CPU cooling assembly fan with attached cable
PCI1 Extender card for interface board
J18 Power supply with attached cable
F4 Battery (see “Specifications” on page 47)
J9 Front Panel [see footnote] Soft power button with two attached cables (2 wires each):
SW LED SW LED wires are red and black
SW SW wires are red and yellow
J9 Front Panel
N OTE : Four wires left to right: red, black, red, yellow
J2 Ribbon cable to DIAG board at J1
JP1 CMOS 3-pin jumper area Jumper position (see page 69)
N OTE : “Front Panel” is silk-screened in two places on the motherboard. Refer only to the label that
appears at J9, on the edge of the board in very small text.
4. Specifically check all other power supply cable connections in the pan:
Location Component or cable

HDD Power supply with attached SATA power cable
5. After verifying connections, if one or more Fiery X3eTY components is still not
receiving power, check the print engine and its internal interface to the Fiery X3eTY
(for information, see the documentation that accompanies the print engine).
13
Removing and replacing the motherboard

When the Fiery X3eTY motherboard needs to be removed and replaced, use the
following procedures. You can use a magnetic screwdriver if it is rated for electronic
components.
TO REMOVE THE F IERY X3 E TY MOTHERBOARD
C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard
ESD precautions while performing this procedure.
1. If possible, print a Configuration page so that you have a record of system settings and
features (see page 35).
2. Remove the Fiery X3eTY from the print engine, (see page 10).
3. Remove the interface board according to the procedure on page 18.
4. Disconnect the following cables from the motherboard (see Figure H on page 12):
N OTE : Before you cut any tie-wraps, note the cable routing, so that you can properly
arrange the cabling later with new tie-wraps. Tie-wraps are included in the motherboard
spare kit.
• Power supply cable at motherboard J11
• Power supply cable at motherboard J18
• HDD cable at motherboard SATA1
• Enclosed fan cable at motherboard FAN3
• DIAG board ribbon cable at motherboard J2
• Soft power button cables (two) at motherboard connector labeled “Front Panel”
Four wires left to right: red, black, red, yellow
SW LED
17 18
SW
J9 Front Panel
Edge of motherboard
5. Remove the two screws that attach the rail to the pan. Remove the extender card from
the motherboard connector PCI1. Set aside the rail, with the extender card attached, and
the two screws.
6. Remove the screws that secure the Fiery X3eTY motherboard to the pan (four screws) and
the connector panel (four screws). Keep screws of the same type or function together.
7. Slide the motherboard away from the connector panel cutouts.

Make sure to note the position of the “metal fingers” on the USB connectors so that you
can reposition them later.
14
8. Lift the motherboard out of the pan and set it on a flat, anti-static surface.
As you remove it, be careful to avoid stressing the motherboard or the surrounding cables
in the pan.
9. If you are replacing the motherboard with a new motherboard, remove the CPU and CPU
cooling assembly, DIMMs, and the BIOS chip from the old motherboard (see “Removing
and replacing components” on page 17).
TO REPLACE THE MOTHERBOARD IN THE PAN
ESD precautions while handling Fiery X3eTY components.
1. If you are installing a new motherboard:
• Transfer the CPU and CPU cooling assembly, DIMMs, and the BIOS chip.
For the proper procedures, see “Removing and replacing components” on page 17.
• Remove the battery from the new motherboard (see page 22).
Set aside the battery so that you can replace it later.
• Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard.
JP1 is located between motherboard connectors PCI2 and PRI-IDE.
• Remove the jumper from the default position on JP1, and install it in reset position.
PCI2 PCI2
JP1 JP1
(default position) (reset position)
PRI-IDE PRI-IDE
• Wait one full minute.

• Remove the jumper from the reset position on JP1, and reinstall it in the default
position.
2. Align the motherboard with the screw holes in the bottom of the pan, sliding the edge
connectors into the connector panel cutouts.
As you install it, be careful to avoid stressing the motherboard or the surrounding cables
in the pan. Make sure to position the metal fingers on the USB connectors.
15
3. Install the motherboard screws into the pan (four screws) and connector panel
(two screws).
Tighten the screws to the connector panel before you tighten the screws to the pan, to
prevent stress on motherboard connectors.
4. Connect the following cables from the motherboard (see Figure H on page 12):
• Soft power button cables (two) at connector labeled “Front Panel”

Four wires left to right: red, black, red, yellow
SW LED
17 18
SW
J9 Front Panel
Edge of motherboard
The two 2-wire cables are labeled SW LED and SW. SW LED wires are red and black;
SW wires are red and yellow.
• DIAG board ribbon cable at J2

• Enclosed fan cable at FAN3
• HDD cable at SATA1
• Power supply cables at J11 and J18
5. Install the extender card (with rail attached) into motherboard connector PCI1.
Align the rail onto the pan and install the two screws you removed earlier.
6. Install the interface board (see page 19).
7. Reassemble the Fiery X3eTY (see page 34) and power on the Fiery X3eTY.
8. Configure the date and time in Setup (for details, see the User Documentation CD).
9. Print a Configuration page to verify system settings and features.
16
Removing and replacing components

Before you decide to replace costly components, make sure to verify the connections
between the print engine and the Fiery X3eTY. Also, verify the connections of each
replaceable Fiery X3eTY component. For more information about troubleshooting, see
page 49.
The following sections describe how to remove and install removable/replaceable parts on
the Fiery X3eTY:
• Interface board
• DIMMs
• BIOS chip
• Battery
• CPU and CPU cooling assembly
• DIAG board
• Enclosed fan
• Soft power assembly
• Power supply
• Hard disk drive (HDD)
For information about replacing other components, see the documentation that
accompanies the print engine.
ESD precautions while performing these procedures.
17
Interface board
The interface board connects directly to the extender card, which is connected directly to
the Fiery X3eTY motherboard (see Figure I, below, and Figure B on page 5).
Rail
Interface board connected

to extender card
Jackscrew
(1 of 2)
Pan
Screws to pan (2)
Extender card in PCI1
F IGURE I Interface board connections
Use the following procedures to remove or replace the interface board.
18
TO REMOVE THE INTERFACE BOARD
2. Remove the two screws that connect the interface board to the pan (see Figure B on
page 5).
You do not need to remove the rail or the two jackscrews.
3. Disconnect the interface board from the bottom slot of the extender card.
Lift out the interface board from the pan. Set the board and the screws aside.
TO REPLACE THE INTERFACE BOARD
1. Insert the interface board into the bottom slot of the extender card.
2. Attach the interface board to the pan with the two screws you removed earlier.
3. Reassemble the unit and verify functionality (see page 34).
19
DIMMs
Each DIMM (dual in-line memory module) is held in place by levers at each end of its
socket on the Fiery X3eTY.
The memory capacity for the Fiery X3eTY is 512MB. The standard configuration is one
256MB DIMM installed in socket DIMM2. To upgrade, install another 256MB DIMM
in socket DIMM1.
Approved DIMMs are available from your authorized service support center.
TO REPLACE OR UPGRADE A DIMM
1. To release a DIMM, push outward on the lever on each side of the DIMM (see Figure J).
DIMM
Lever
Socket notch
F IGURE J Releasing a DIMM
2. Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket, and
set the DIMM aside.
3. To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until
the levers snap into place.
The DIMM fits the socket only one way. The notch on the bottom of the DIMM should
line up with the notch in the socket.
Make sure that the levers close securely around the ends of the DIMM and that the
DIMM is fully seated in its socket. Avoid flexing the board while you firmly seat the
DIMM in its socket.

To verify memory capacity, print a Configuration page to check the amount of memory
recorded.
20
BIOS chip
The BIOS chip is located in the PLCC32 socket on the motherboard. The BIOS chip
contains boot information, such as the startup diagnostics that the Fiery X3eTY uses
when you power on the system. If you must install a BIOS chip, use the following
procedure.
TO INSTALL THE BIOS CHIP
1. Locate the motherboard PLCC32 socket (U15).
2. If a BIOS chip is already installed in the socket, remove it using a PROM extractor.
Make sure not to put stress on surrounding components or connectors.
3. Place the required BIOS chip on the socket so that the notch in the chip is aligned with
the notch in the socket.
Socket notch
U
BIOS
chip
U
PLCC extractor
F IGURE K BIOS chip in socket
4. Press down on the chip until it snaps into place.
5. Reassemble the Fiery X3eTY and verify its functionality (see “Restoring functionality
after service” on page 34).
21
Battery
The battery on the Fiery X3eTY board is located at F4. To replace it, use a 3V manganese
dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).
CAUTION: There is danger of explosion if the battery is replaced with the incorrect type.
Replace only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturer's instructions.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen
nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen
entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la
uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions
du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af samme
fabrikat og type. Levér det brugte batteri tilbage til leverandøren.
VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan
tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas
av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
TO REPLACE THE BATTERY
1. Locate the battery on the Fiery X3eTY.
2. Carefully bend the clip that holds the battery.

Use caution when bending the clip; excessive force could cause the clip to lose its tension.
Battery
+
Socket
Clip
3. Pull the battery out of its socket and release the clip.
4. To insert a new battery, slide the battery into the socket under the clip, with the
positive (+) side facing up.
Make sure that the clip holds the battery securely in the socket.
5. Reassemble the Fiery X3eTY and verify functionality (see page 34).
The date and time of day are lost when the old battery is removed. For instructions on
entering Server Setup to program the system date and time, see Configuration and Setup
on the User Documentation CD.
22
CPU and CPU cooling assembly
The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before
removing the CPU from its socket, disconnect the CPU fan cable from the motherboard
and remove the cooling assembly from the CPU socket (see page 24). The CPU cooling
assembly consists of a fan, a clamp, a heatsink, and a bracket. Always replace both the
CPU and the cooling assembly when you decide to replace either.
N OTE : You should not need to remove the fan from the heatsink. A replacement cooling
assembly ships with the fan already attached. This procedure assumes you will use the
existing clamp even though a replacement cooling assembly ships with a clamp.
Clamp
Clamp lever (1 of 4)
Clamp crossbar (1 of 2)
Clamp hooks (2 of 4)
CPU fan
Heatsink
CPU
Bracket slots (2 of 4)
Bracket on Fiery X3eTY
F IGURE L CPU cooling assembly
Follow standard ESD precautions while handling the motherboard and all components.
23
TO REMOVE THE CPU COOLING ASSEMBLY AND THE CPU
1. Remove the motherboard (see page 14).
2. Let the cooling assembly cool before you touch it.

Both the cooling assembly and the CPU may be very hot.
3. Disconnect the CPU fan cable from motherboard connector FAN1.

Several motherboard components are very close to the cooling assembly. Make sure not
to damage these components when removing or replacing the cooling assembly.
4. Disconnect the clamp hooks from the two bracket slots closest to the DIMM slots.
To disconnect the clamp, press down on the clamp levers and pull the clamp crossbar
away from the bracket hooks.
DIMM-side
FAN1-side
F IGURE M CPU cooling assembly orientation
5. Lift off the fan/heatsink and set it aside.

If the clamp is not interfering, let the clamp’s other two hooks (close to the FAN1 side)
remain inserted in the bracket slots. Not removing the clamp may better protect the tall
capacitors from inadvertent damage.
Use caution when lifting off the fan/heatsink. The thermal compound adhesive on the
bottom of the heatsink may damage the CPU if you remove the fan/heatsink too
forcefully.
6. Remove the CPU using the CPU socket lever.

To release the CPU, flex the CPU socket lever away from the retention post, and then lift
the CPU socket lever all the way up to vertical.
Grasp the CPU by its edges and carefully lift it from its socket.
24
CPU Arrow
CPU socket
Pin 1
Lever
Retention post
F IGURE N Removing/replacing a CPU
TO REPLACE THE CPU AND CPU COOLING ASSEMBLY
Several motherboard components are very close to the cooling assembly. Make sure not
to damage these components when removing or replacing the cooling assembly.
1. Flex the CPU socket lever away from the retention post and lift the lever all the way up
to vertical.
2. Insert the CPU into the socket.

Make sure that you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU
socket (see Figure N).
3. Lower the CPU socket lever beneath the retention post to lock the CPU in place.
4. Position the fan/heatsink over the CPU so that the fan cable is near the FAN1 connector.
N OTE : The cooling assembly includes a square piece of foil over the thermal compound
on the bottom of the heatsink. Do not attempt to remove the foil. It is part of the
assembly.
5. Position the clamp over the CPU and thread the fan cable through the clamp.
25
6. Insert the clamp hooks into the bracket hooks, two at a time. Start with the FAN1 side,
then do the DIMM side, in order to protect the tall capacitors from inadvertent damage
(see Figure M on page 24).
To insert the clamp hooks, press down on the clamp levers and guide the clamp crossbar
toward the bracket hooks.
7. Connect the CPU fan cable to motherboard connector FAN1.

If you are installing a new CPU, secure the slack in the fan cable using a tie-wrap
(if necessary). The tie-wrap prevents the fan cable from interfering with the CPU fan.
Make sure that the cable connector is securely connected to connector FAN1 on the
motherboard.
8. Reassemble the Fiery X3eTY and verify its functionality (see page 34).
26
DIAG board
The Fiery X3eTY uses a DIAG board to offer service mode switches for installing system
software over the network and DIAG LEDs arrayed as a 2-digit display. The DIAG board
is attached to the pan with four screws and is attached to the motherboard by a ribbon
cable. To remove and/or replace it, use the following procedures.
TO REMOVE THE DIAG BOARD
1. Shut down and open the Fiery X3eTY (see pages 7 and 10).
2. Remove the DIAG board ribbon cable from the motherboard J2 connector.
Do not pull the wires of the cable. Pull the cable out by its connector.
3. Remove the four screws that secure the DIAG board to the pan.
4. As you remove the DIAG board, carefully slide the ribbon cable through the space
between the extender card and the pan.
Set the screws aside so you can replace them later.
5. Remove the ribbon cable from connector J1 on the DIAG board.
TO REPLACE THE DIAG BOARD
C AUTION : Make surethat you wear an ESD grounding wrist strap and follow standard
1. Position the DIAG board in the chassis and secure the DIAG board to the chassis with the
screws you removed earlier (see Figure B on page 5).
2. Connect the DIAG board ribbon cable to the DIAG board J1 connector and to the
motherboard J2 connector (see Figure H on page 12).
27
Enclosed fan
One enclosed fan is attached to the pan to cool the system. As an exhaust fan, the fan
blows air out of the system. When replacing it, follow “Precautions” step 4 on page 2.
Rivet (1 of 4)
Access hole (1 of 4)
Enclosed fan to FAN3

blows air out of the system
TO REPLACE ENCLOSED FAN
1. Remove the Fiery X3eTY from the print engine (see page 10).
2. Note the orientation of the fan inside the pan. See the arrow that indicates the air flow
out of the vent.
Tip: The label side of the fan is the side that the air flows towards.
3. Remove the rivets that secure the fan to the back of the pan; remove the fan.
Tip: Use a small screwdriver or similar tool less than 4.4 mm in diameter. Insert the tool
into each access hole, find the center of the rivet, and push the rivet out.
4. Secure the new fan inside the pan using the rivets just removed. Make sure that the new
fan is in the same orientation as the old fan (see step 2).
5. Connect the fan cable to motherboard connector FAN3 (see Figure H on page 12).
28
Soft power button

The Soft power button assembly includes the Soft power button, and the SW and SW
LED cables. For more information about the Soft power button, see page 6. When
replacing it, follow “Precautions” step 4 on page 2.
TO REMOVE THE S OFT POWER BUTTON ASSEMBLY
1. Remove the Fiery X3eTY from the print engine (see page 10).
2. Remove the Soft power button cables (SW and SW LED) from J9 on the motherboard.
3. Use needlenose pliers to pinch the beveled sides of the button casing, and push the
button assembly out through the cutout in the chassis.
Carefully pull the Soft power cables, one pair at a time, through the cutout.
Cutout
Beveled sides: Pinch to unlock button from chassis
TO REPLACE THE S OFT POWER BUTTON ASSEMBLY
1. Carefully insert the Soft power button cables through the cutout in the chassis.
Insert the cables, one pair at a time, through the cutout.
2. Push the button assembly firmly into the cutout until the assembly is locked in place.
Make sure that the beveled sides of the button casing are completely secured to the inside
of the chassis.
3. Connect the Soft power button cables to the correct pins on J9:
• SW LED cable—pins 2 and 4

• SW cable—pins 6 and 8
Align the triangle on each cable connector with the correct pin as shown below.
SW LED SW J9 on the motherboard
2 18
1 17
4. Reassemble the Fiery X3eTY and verify its functionality (see page 34).
29
Power supply
The power supply in the pan is dedicated to the Fiery X3eTY. It supplies power to the
motherboard, the Soft power button, and the HDD. To remove or replace the power
supply, use the following procedures and follow “Precautions” step 4 on page 2.
External screws (3)

[not shown] Pan
Pan screw (1 of 2) D
ply HD
up
rs
we
Po
J18
J11
TO REMOVE THE POWER SUPPLY
2. Disconnect the power cables:
• Power cable from motherboard connector J18

• SATA power cable to HDD
• Power cable to motherboard connector J11
3. Note the zip ties and how the cables are draped in the pan, and then carefully cut the
four zip ties that are attached to the pan.
4. Disconnect the power supply from the pan and back panel (two pan screws and three
external screws). Lift out the power supply.
You may need to remove the DIMM to access the bottom pan screw.
TO REPLACE THE POWER SUPPLY
1. Insert the power supply into the pan and install the two pan screws and three external
screws.
2. Use zip ties to drape the cables and secure them to the pan.
3. Connect power cables to the HDD and motherboard J11 and J18 (see figure above).
30
Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with all
Fiery X3eTY software, including operating software, system software, network drivers,
and printer fonts. Because the HDD is used to store spooled print jobs, available disk
space is displayed on the control panel.
If the HDD is replaced, you must install the system software on the new HDD. If you
are replacing the HDD, you need:
• The appropriate system software on CD

• The latest version of user software (for networked computers that will be printing to
the Fiery X3eTY)
Before you replace the HDD, if possible, print the following from the Functions menu:
• Configuration page—records the customer’s current Setup configuration (custom

settings will be lost when you install system software).
• Font List—details what fonts are resident on the Fiery X3eTY. Along with the fonts
that are provided on the System Software CD, the customer may have installed
additional fonts that will be deleted when system software is installed.
For information about installing system software see page 39.
Proper handling
Handle the HDD with care:
• Use proper ESD practices when grounding yourself and the Fiery X3eTY.
• Keep magnets and magnetic-sensitive objects away from the HDD.
• Do not remove the screws on top of the HDD. Loosening these screws voids
the warranty.
• Never drop, jar, or bump the HDD.
• Handle the HDD by its sides and avoid touching the printed circuit board.
• Allow the HDD to reach room temperature before installation.
HDD problems may be a result of the following:
• Loose or faulty connection

• Faulty HDD
Before you decide that the HDD must be replaced, make sure that the connectors on the
HDD and on the motherboard are intact, aligned properly, and firmly connected. If the
pins are bent, gently straighten them with a pair of needlenose pliers.
31
Power supply
SATA1
connector
HDD
TO REMOVE THE HDD

2. Before you lift the pan lid all the way off the Fiery X3eTY, disconnect the SATA power
cable and the HDD cable from the HDD.
N OTE : Do not stretch the cables as you lift the lid.
3. Remove the four HDD screws from the outside of the pan lid. Lift out the HDD.
Hold the HDD as you remove the last screw. Set the screws aside so that you can replace
them later.
4. Place the HDD in an antistatic bag.

Do not touch the drive with magnetic objects, such as a magnetic screwdrivers. Do not
place items near the HDD that are sensitive to magnets, such as credit cards and
employee ID cards (see “Proper handling” on page 31).
32
TO REPLACE THE HDD

C AUTION : Make sure that you attach an ESD grounding wrist strap and follow standard
1. Handle the HDD with care.

Do not touch it with magnetic objects or place any objects near it that are sensitive to
magnets (see “Proper handling” on page 31).
2. Secure the HDD to the pan lid using the four screws you removed earlier (see page 5).
3. Firmly connect the HDD cable and the SATA power cable to the HDD.
N OTE : DO NOT USE THE 4-PIN POWER CABLE.
HDD
To power supply DO NOT USE

To motherboard SATA1 4-PIN CONNECTOR
N OTE : If you replaced the HDD, you must install system software according to the
procedure in “System software” on page 39. A spare HDD is shipped without
system software.
33
Restoring functionality after service
Restoring functionality after service

To complete any service procedures performed on the Fiery X3eTY, reassemble the
Fiery X3eTY, reattach it to the print engine, and verify that it is working properly.
To verify the installation, check the external connections of the Fiery X3eTY to the
print engine and then to the network and/or USB port.
TO REASSEMBLE AND VERIFY THE F IERY X3 E TY
1. Reseat any cables, devices, DIMMs, or other parts of the Fiery X3eTY assembly that you
may have loosened or removed during inspection or service (see “Checking connections”
on page 12).
2. Reattach the Fiery X3eTY to the print engine (see Figure F on page 10) and attach the
print engine cables (COPIER port cable and interface cable).
3. If you installed a new HDD, install system software according to the procedure in
“System software” on page 39.
N OTE : A spare HDD is shipped without system software.
4. Make sure that the service switches are set for normal operation (both away from the
DIAG LEDs). If necessary, shut down the Fiery X3eTY and flip their position (you do not
have to unplug the Fiery X3eTY or the print engine).
5. Reattach the AC power cable (see Figure F on page 10).
6. Before you leave the customer site, verify Fiery X3eTY operation as described in the
following flow diagram.
Power up and print Test Pages

(see page 6 and page 35).
Connect the Fiery X3eTY to the

network and verify (see page 37).
Check the Setup options

(see Configuration and Setup).
F IGURE O Steps to verify the Fiery X3eTY
N OTE : After powering up, check the airflow of the fan to make sure that air is
blowing out.
34
Printing Fiery X3eTY pages

The control panel allows you to print special pages that are included in the Fiery X3eTY
system software. These pages reside on the Fiery X3eTY HDD and include the Test Page,
Configuration page, Job Log, Control Panel Map, Color Charts, Font List, and FTP Log.
Test Page—Output verifies that the Fiery X3eTY is functional and connected properly to
the print engine. The Test Page is a file that resides in the Fiery X3eTY.
Configuration page—Lists all the settings in effect from the current Setup. After you
have finished running Setup, print a Configuration page to confirm your settings. If the
Fiery X3eTY is rebooting, allow the Fiery X3eTY to reboot and return to Idle before
printing a Configuration page.
Before you perform any service procedure, print the Fiery X3eTY Configuration page
(if possible) so that you are prepared to return the settings to their former configurations,
if necessary.
After the connection to the network is made, the site administrator can customize Setup
options according to the network and user environment. Using the Configuration page as
a guide can help speed up this process. For more information, see Configuration and Setup
35
TO PRINT F IERY X3 E TY PAGES FROM THE CONTROL PANEL LCD
1. Press the Utility/Counter key on the control panel.
2. Touch Controller Details.

This step assumes that both the print engine and Fiery X3eTY are powered on and
warmed up.
3. Press the Menu button on the control panel LCD.
4. Select Print pages.
5. Select the page that you want to print (use the arrow key, if necessary).
You can select the following pages: PS Test Page, PCL Test Page, Configuration, Job Log,
Control Panel Map, Color Charts, PS Font List, PCL Font List, E-Mail Log, or FTP
Log.
6. Examine the Test Page.

If the Test Page prints, you know the Fiery X3eTY print engine is functional and that the
connection between the Fiery X3eTY and the copier is operating properly. When you
examine the PS Test Page, consider the following:
• All swatches should be visible, even though they may be very faint in the lowest ranges.
• Swatches should show uniform gradation as the tone lightens.
• Poor image quality may indicate a need to calibrate the system or service the copier.
7. Post the current Configuration page near the server for quick reference.
Users may need the information on this page.
If the Fiery X3eTY is not connected to the network yet, see page 37 for information
about connecting and verifying the Fiery X3eTY connection to the network.
36
Verifying connection to the network

The Fiery X3eTY provides twisted pair connectivity to an Ethernet network. This section
describes how to connect the Fiery X3eTY to the network and then print a few test
documents in order to verify the connection.
Depending on your network speed, the following unshielded twisted pair (UTP)
network cables are supported:
• For 10BaseT, Category 3 or higher

• For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)
• For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)
N OTE : If the print engine is 230V, use a shielded network cable.
The network cable connects to the LAN port on the connector panel of the Fiery X3eTY
(see Figure P).
USB Type A ports (3)

Select any port to connect a
USB flash drive prepared for
installing system software.
LAN port for

10/100/1000BaseT
twisted pair Ethernet
COPIER port for

a LAN cross-over cable
Select this port to connect a
PC for installing system
software from the PC CD-
ROM drive. Service switches
F IGURE P Network connectors and service switches
37
TO CONNECT A TWISTED PAIR CABLE TO THE F IERY X3 E TY
1. Shut down and power off the Fiery X3eTY (see page 8).
2. Connect the network cable to the LAN port on the connector panel of the Fiery X3eTY.
3. Configure Setup options.

It is the site administrator’s responsibility to configure Setup according to the network
and user environment. Default settings in Setup may be adequate, although they may not
be optimal for the user’s environment. For Setup information, refer the site administrator
to Configuration and Setup on the User Documentation CD.
4. After configuring Setup options, verify the network connection.

After the network connection is made and the Fiery X3eTY has the correct Setup
configuration and is Idle, the Fiery X3eTY should be available on the network.
The site administrator should perform any additional Network Setup, verify the network
connection, verify that the Fiery X3eTY appears in the list of printers, and print a few
test documents from a networked computer that will use the Fiery X3eTY. For more
information, see Configuration and Setup on the User Documentation CD.
System considerations regarding connection to the network

When the cross-over LAN cable is used as described in this service guide (to connect the
print engine to the COPIER port on the Fiery X3eTY), be aware of the following:
• The following network functions are available from the Fiery X3eTY but are no longer
available directly from the print engine:
– AppleTalk
– IPX/SPX
– IPv6
– IPsec
• If using DHCP:
– “DHCP settings” must be set to ON from the print engine in order for the
print engine and the Fiery X3eTY to communicate internally through the cross-
over LAN cable.
– The Fiery X3eTY must always be powered on and warmed up before turning on
the print engine. Otherwise, DHCP addressing for the print engine will fail.
• If using static IP addressing (setting the Fiery X3eTY address manually):
– The IP address of the Fiery X3eTY must not be set manually to end at or near 255
(xxx.xxx.xxx.255) because the print engine IP address is always set automatically
to the next available higher number. The number 255 is the maximum number
allowed.
38
System software
System software
The Fiery X3eTY system software is installed on the HDD at the factory. You must
install system software if a more recent version is required, you replace the HDD, or you
discover problems with the current system. To upgrade to a newer version of system
software, you may install all system software over the COPIER port (do not use the LAN
port) or the USB port (see below) or use a USB flash drive (see page 43).
System software installation reminders

Keep in mind the following when installing system software:
• Fonts—Installing system software deletes all fonts that the customer has installed on
the Fiery X3eTY. Only resident fonts are restored during system software installation.
You can use Downloader to reinstall additional fonts.
To determine which additional fonts were downloaded to the Fiery X3eTY, print the
Fonts List before you format the HDD and again after you complete the system
software installation. Any fonts not listed after installation must be reinstalled.
For more information, see Utilities on the User Documentation CD.
• Language—Screens for installing system software are always displayed in English,

even if the print engine is configured for another language.
• Compatibility—The latest user software must be installed on all computers that print
to the Fiery X3eTY. Using incompatible versions of the system and user software may
result in system problems.
Installing system software over the network port

The System Software CDs (2) contain the system software and Fiery System Software
Installer. To install system software using the COPIER port (do not use the LAN port),
you need:
• Ethernet cross-over cable (4-pair/8-wire, short-length)

For 100BaseTX—Category 5 or higher
For 1000BaseT—One Category 5e or higher
N OTE : The COPIER port does not support 1000BaseT.
• Windows XP/2000 computer with:

– A CD-ROM drive, built in or attached
– Support for 100BaseTX or 1000BaseT
– 1.5 GB minimum memory capacity
39
System software
TO INSTALL SYSTEM SOFTWARE USING E THERNET
1. Shut down and power off the Fiery X3eTY (see page 8).
2. Disconnect all cables and devices from the Fiery X3eTY connector panel.
3. Connect an Ethernet cross-over cable to the COPIER port and to a Windows XP/2000 PC.
Tip: To identify a cross-over cable, compare the connectors on the cable. The ribbon
sequence will not be identical. A normal cable has identical wiring on both ends.
Ethernet cross-over cable
X COPIER port
Windows 2000/XP PC
F IGURE Q Creating an isolated Ethernet network using a cross-over cable
4. Power on the PC and insert System Software CD 1 of 2 into the PC CD-ROM drive.
5. If the Installer.vbs file does not start automatically, navigate to the CD-ROM drive and
double-click the Installer.vbs icon. Do not double-click Installer.exe.
N OTE : If you double-click Installer.exe instead of Installer.vbs, you may get the following
error during the installing of CD 2:
Windows - Wrong Volume
The wrong volume is in the drive. Please insert volume Fiery into drive E:.
Cancel, Try Again, Continue
In this case, you must power off the Fiery X3eTY and perform the system software
installation procedure again, from the beginning.
6. If you are prompted to find the install.ini file, navigate to the top level of the CD-ROM
drive. Select the install.ini file and click Open.
7. Click next at the Welcome screen. Read the Software License Agreement, select the
“I Agree” check box to continue the installation process, and then click Next.
8. At the Connection Type screen, make sure that Ethernet is selected. Click Next to
advance to the Confirmation screen.
40
System software
9. Flip the Fiery X3eTY service switches to the Service mode position (ON).
After you finish installing system software, make sure to flip the service switches back to
the normal position (away from the DIAG LEDs).
10. Power on the Fiery X3eTY using the Soft power button and wait 10 seconds.
To avoid confusion, ignore the text and graphics on this Confirmation screen.
The procedure on this screen may not depict Fiery X3eTY hardware.
11. Click Next on the PC screen.
12. At the Installation screen, click Next to commence installation. Wait while the files are
copied and installed. After files 1 and 2 are installed, you may be prompted to insert
Disk 2. If so, remove CD1, insert CD2, and press OK (or, if you get the message, “File not
found. Insert Disk 2”, remove CD1, insert CD2, and click Retry.)
The progress is slow at first. For most computers, expect to wait approximately 25
minutes to complete—do not cancel.
If you do click Cancel—Click Finish, power off the Fiery X3eTY using the Soft power
button, wait 10 seconds, and then repeat this procedure from the beginning. If the
installation terminates abnormally, you may need to reboot the PC also. To avoid
confusion, ignore the text and graphics on the cancel screen.
13. Click Exit when the message is displayed that the installation is successful. Remove the
System Software CD2 from the PC.
14. Power off the Fiery X3eTY using the Soft power button.
15. Flip the service switches to the normal position (away from the DIAG LEDs).
16. Disconnect the cross-over cable from the COPIER port and the Windows XP/2000 PC.
COPIER port
Windows 2000/XP PC Ethernet cross-over cable
F IGURE R Dismantling the isolated Ethernet network
17. Reconnect all cables that you removed earlier to the Fiery X3eTY connector panel.
41
System software
18. Power on the Fiery X3eTY using the Soft power button.
19. Touch the language setup icon after it appears in the lower-left corner of the main
copier screen.
20. Select the name of the language that you want to use, and then select OK.
21. If the Select Market Region screen is displayed, select the name of the region for the
Fiery X3eTY, and then select OK.
This screen is displayed only if English was selected from the language selection screen.
22. At the Setup screen, select Run Setup and press OK. Reenter the customer’s settings
from the Configuration page that you printed earlier.
Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings
not included on the Configuration page if it is more appropriate for the site
administrator to set them. For more information, see Configuration and Setup on the User
Documentation CD.
23. After all setup options are configured, select Exit Setup from the Setup screen, and then
press OK.
The Fiery X3eTY reboots with the updated system software and Setup options.
24. Allow the Fiery X3eTY to reach Idle.
42
System software
Installing system software using a USB flash drive

To install system software using a USB flash drive attached to the Fiery X3eTY, you need
the following items:
• USB 2.0 flash drive [not provided] with 2 gigabyte capacity (minimum) and a data
transfer LED. If it has a write-protection feature, make sure that write-protection is
switched off.
Not all USB 2.0 flash drives have been validated for use with the Fiery X3eTY. If the
one you are using does not work, try another brand.
• Any PC [not provided] with:

– Intel x86-compatible microprocessor
– CD-ROM drive, built in or attached
– Support for USB 2.0
(USB 1.1 may work, but it will be very slow.)
– 1.5GB, minimum memory capacity
– PS/2 keyboard (mouse input is not accepted by the software on the USB Flash
Tool CD)
• System Software CDs (2)
• USB Flash Tool CD
To install system software using a USB 2.0 flash drive, you must use a flash drive that has
been prepared already. The procedures in this section are:
• “To prepare a USB flash drive”

• “To install system software using a prepared USB flash drive”
N OTE : If you have been given any patches (system update files) for the version of system
software you are installing, install them after you install system software. See the
instructions provided with each patch.
43
System software
TO PREPARE A USB FLASH DRIVE
N OTE : Make sure that the boot priority on your PC is set to boot first from the CD-ROM
drive.
To find out how to access/change the PC’s BIOS configuration, see the documentation
that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL
or F8) accesses the BIOS configuration screen.
1. Power on the PC, and as soon as the CD-ROM drive LED goes out, load the USB Flash Tool
CD into the PC’s CD-ROM drive.
If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the
PC boots from the CD.
2. Allow the PC to boot from the CD (several minutes, depending on your PC).
Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30
minutes, make sure that the PC boot priority is set to boot first from the CD-ROM
drive, and make sure that no devices are connected to the USB-A ports. If booting from
the CD still fails, try another PC. It could be that your PC is not compatible with the
boot program on the USB Flash Tool CD.
3. Follow the USB Flash Tool screen prompts. To respond to a prompt, use only the
keyboard. Do not use the mouse.
The following descriptions are based on the USB Flash Tool CD v2.2. If the USB Flash
Tool CD is revised, some of these descriptions may not apply. Additional status screens
may appear briefly but are not described here:
Screen prompt What you need to do

1. Please plug in a USB flash drive and The CD-ROM drive door may open and
insert a valid product CD, and press OK. close automatically during this procedure.
If it does not, manually open and close the
drive door when removing/inserting a CD.
• Connect a USB flash drive to a USB-A
port on the PC.
• Remove the USB Flash Tool CD.
• Insert the system software CD, press
Enter, and then wait.
If the same screen prompt reappears,
continue to wait, or press Enter again.
2. Total Number of CD: x • Select Yes.
Continue with flash drive setup?
Yes No
3. Flash programming in progress. Please • Wait for the next prompt.
wait.
44
System software
Screen prompt What you need to do

4. Copying [filename]... • Wait for the next prompt.
[Progress bar indicates %]
The wait is usually 5-10 minutes,
but may take considerably longer,
depending on your PC.
The progress bar reaches 100%; the
Flash drive LED stops flashing and
eventually goes out; and the next
prompt appears.
5. USB flash device is ready for • Disconnect the flash drive from the
installation. The device can be safely USB-A port. Press Enter.
removed. OK
6. Do you want to program more USB flash • Select No unless you are preparing
drives? Yes No more than one USB flash drive.
7. System will shutdown. Yes No • Select Yes.
8. Processing complete. Please remove CD. • Remove the system software CD.
Rebooting...
The following prompt appears at the end of
a list of status messages:
9. Please remove CD. Close cdrom drive • If you have not removed the CD yet,
and hit return. remove it now. Manually close the
CD-ROM drive and press Enter.
10. Shutdown complete • Allow the PC to boot to Windows.
N OTE : If system software consists of 2 CDs,
the following screen appears after copying
the files from CD 1.
Please insert CD 2 and press OK. • Remove CD 1, insert CD 2, and then
press Enter.
If the same screen reappears, ignore it.
It disappears in approximately 10
seconds. Follow the same sequence of
prompts that appeared for CD 1.
Troubleshooting tip: If the LED on the USB flash drive fails to light when you connect the
flash drive to the PC, do the following: power off the PC, remove and reinsert the USB
flash drive into the PC, and verify that its LED turns on when the PC is turned on.
4. Label the prepared USB flash drive with identifying information.

For example, copy onto a label tag (1) the product name and (2) the system software
version number that you find printed on the system software CD label. The USB flash
drive is now prepared and can be used to install system software on the Fiery X3eTY.
45
System software
TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE
1. If your USB flash drive is not yet prepared, follow the procedure on page 44.
2. Power off the print engine using the Soft power button.
3. Make sure that nothing is connected to any USB-A connector on the Fiery X3eTY.
4. Attach the prepared USB flash drive to a USB Type A connector on the Fiery X3eTY.
If dust covers are attached to the USB Type A connectors, remove one dust cover using
needlenose pliers.
N OTE : DO NOT move the service switches to the service position. Leave the switches in
the position for normal operation.
5. Power on the print engine using the Soft power button.
6. Wait several minutes while the files are transferred (usually between 6 and 20 minutes,
depending on the size of the system software).
After sporadic activity, the DIAG LEDs increment from 00, increasing one hexadecimal
number every 30 seconds until done. The flash drive LED shows sporadic activity
throughout the transfer. The Fiery X3eTY powers off automatically when done.
7. After the Fiery X3eTY powers off and the DIAG LEDs go out, wait at least 30 seconds, and
then remove the USB flash drive from the Fiery X3eTY.
8. Press the Soft power button for 2 seconds to restart the Fiery X3eTY.
9. Select a language (to view the Language Selection screen, press the Utility/Counter key,
and then touch Controller Details when it appears on the Control Panel LCD.
10. If you selected English, select the Market Region, press OK, and allow the Fiery X3eTY to
reboot. Press the Utility/Counter key then touch Controller Details when it appears on
the Control Panel LCD.
11. At the enter password screen, press Key Pad and enter the Administrator’s case-sensitive
password: Fiery.1
12. At the Setup screen, reenter the customer’s settings from the Configuration page that
you printed earlier.
Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings
not included on the Configuration page if it is more appropriate for the site
administrator to set them. For more information, see Configuration and Setup on the User
Documentation CD.
13. Select Exit Setup from the Setup screen, and then press OK.
The Fiery X3eTY reboots with the updated system software and Setup options.
14. Allow the Fiery X3eTY to reach Idle.
46
Specifications
Specifications
The Fiery X3eTY has or makes use of the following features.
Hardware features
• 2.8 GHz Intel Celeron CPU
• 256MB in one DIMM, upgradeable to 512MB with additional 256MB DIMM
• Hard disk drive (HDD)
• USB-A port for installing system software
• 10BaseT/100BaseTX/1000BaseT LAN port for network printing
• 10BaseT/100BaseTX COPIER port for a LAN cross-over cable to the print engine
(or to a PC for installing system software from CD)
• 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent)
• Dedicated power supply
• Soft power button/green LED
Networking and connectivity

The Fiery X3eTY has the following networking features:
• Supports AppleTalk, TCP/IP, and IPX protocols simultaneously

• RJ-45 Ethernet LAN port for twisted pair (10BaseT/100BaseTX/1000BaseT) network
connection
N OTE : The latest user software must be installed onto all computers that print to the
Fiery X3eTY. Using incompatible versions of the system and user software may result in
system problems. For more information, see the user documentation.
47
Specifications
Safety and emissions compliance

The Fiery X3eTY has been certified to meet or surpass the following standards:
Safety approvals EMC approvals

• EN60950-1 (TUV GS) • FCC Class A
• UL 60950-1, CAN/CSA-C22.2 • ICES003 Class A
No. 60950-1 (cULus Listed Accessory) • EN55022 Class B
• IEC60950-1 • EN55024
• NEMKO • TUV-EMC
• AS/NZS CISPR Class B
• AS/NZS 4252.1
THE FIERY X3eTY (ALSO KNOWN AS FIERY X3eTY2)/IMAGE CONTROLLER

MODEL IC-409, ARE IDENTICAL AND SHALL BE USED WITH UL LISTED
ITE MODEL C451/550/650.
48
The troubleshooting process

The following sections identify the sources of common problems that may occur with
the Fiery X3eTY and suggests ways of correcting them.
These sections do not attempt to provide troubleshooting information for attached

computers such as PCs, for the print engine, or for extensive networks. Refer problems
in these areas to the appropriate service departments and site administrators.
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. “Where problems occur” on page 49 gives
an overview of the Fiery X3eTY components and indicates areas most likely to require
troubleshooting.
• Try a phone check before you go to the customer site.
“Before you go to the customer site” on page 51 suggests areas you should check before
making a service call to the customer site. With a phone call, you can find out if the
problem is a simple operating failure or a failure caused by a network or configuration
change. You can ask the customer to check for loose cables on the back of the
print engine and loose connections at a power strip or outlet.
• Check for obvious causes of problems.

• Check network connections.
“Preliminary on-site checkout” on page 52 takes you through the initial visual checks
you should make when you arrive at the customer site.
“Checking the network” on page 67 provides guidelines for checking the network
connections between the print engine and the computers to which it is connected,
as well as information on several printing problems.
Where problems occur

The Fiery X3eTY is a built-in print server for the print engine, and it is generally part
of a configuration like the one shown in Figure S. Problems may occur in one of the
following areas:
• The Fiery X3eTY or the print engine

• The interface between the Fiery X3eTY and the print engine
• The interface between the Fiery X3eTY and computers that print to it
49
External devices Fiery X3eTY assembly Print engine
Board
PCI/memory
Networked LAN controller
computers interface
PC USB
interface
CPU Memory
SATA HDD
RTC/ Print Print engine

PCI-ISA Image transmit
interface
Control Panel
Battery interface
Cross-over LAN
PC interface
+5VDC
Soft Power button Power supply
PCI bus
F IGURE S Fiery X3eTY functional diagram
50
Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:
1. Does the print engine work?

If the print engine works, but the user cannot print the Fiery X3eTY Test Page, a service
call is probably required.
2. Is the failure caused by a simple operating problem?
• Is there a printing problem?

• Does the Fiery X3eTY Test Page fail to print?
• Does the Fiery X3eTY fail to respond to a print command?
• Does printing seem to take a long time?
• Is print quality poor?
• Does the Fiery X3eTY fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to Configuration and
Setup on the User Documentation CD or Command WorkStation Help.
If the customer has followed the suggested corrective actions and has failed to solve the
problem, be prepared to make a service call. Keep a log of the failures the customer
has observed.
3. Has the customer made any network changes?

If network changes have occurred, request that the customer’s site administrator verify
the Fiery X3eTY network requirements.
4. Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more
successful using different print settings.
If your telephone call fails to solve the problem, proceed to the next phase, the
preliminary on-site checkout.
51
Preliminary on-site checkout

Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as
loose or missing cables and connectors.
Before you remove the Fiery X3eTY:
• Make sure that the external cables are connected properly.

• Make sure that the Fiery X3eTY power cable is plugged into the print engine and that
the print engine is powered on.
• Make sure that the Fiery X3eTY is properly connected to the print engine.
If all the connectors are in place and the problem still exists when the print engine is
powered on, proceed to the next phase of troubleshooting.
N OTE : For convenience, the procedure “To check internal connections” on page 13 is
repeated here under Troubleshooting.
See other documentation for guidelines when disassembling, checking, and reassembling
the print engine.
The most common causes of hardware problems are faulty or loose connections. Before
you decide to replace any parts of the Fiery X3eTY, make sure to verify all cables and
connections. If you have verified external connections, check the internal connections.
52
Power supply
9 External fan
11a
11b
2
3a
3b
HDD Pan
12
6
1
5
14
11c
10
7 15
8 13
Key to components, cabling, 10. Soft power button cables to 13. DIAG board ribbon cable from
and motherboard labels J9 front panel connector: DIAG board J1 to motherboard J2
N OTE : Connectors that are 14. CMOS 3-pin jumper area JP1
SW LED
17 18
not described are not used.

1. Fiery X3eTY motherboard SW
JP1
JP1
J9 Front Panel
2. HDD, cable to SATA1
Edge of motherboard Default Reset
3. DIMM slots: Position Position
a) DIMM2 for standard DIMM N OTE : Four wires left to right: red, black, red, yellow
b) DIMM1 for optional DIMM 15. RJ-45 for cross-over LAN cable
11. Power supply: to print engine (or to PC for system
4. Battery in battery socket F4 a) to HDD software installation)
5. CPU cooling assembly to FAN1 b) to J18
NOT SHOWN:
c) to J11
6. PCI1 for Interface board extender card Extender card
12. BIOS chip Interface board
7. LAN port (RJ-45 for network cable)
Service switches
8. USB Type A ports (3)
9. Enclosed fan cable to motherboard
FAN3
F IGURE T Cable diagram
53
TO CHECK INTERNAL CONNECTIONS
1. Make sure that all Fiery X3eTY cables, devices, and DIMMs are present, intact, properly
aligned, and well seated in their connectors.
2. Specifically check the following for proper installation in the pan: power supply, HDD,
enclosed fan, motherboard, motherboard components (see page 17).
3. Specifically check motherboard cable and component connections:
Motherboard silk-screened label Component or cable

DIMM1; DIMM2 Socket for upgrade option; Socket for standard DIMM
U15 PLCC32 socket for BIOS chip
SATA1 HDD cable from HDD SATA data connector
FAN3 Enclosed fan with attached cable
N OTE : Airflow is out.
[on CPU, no label visible] CPU cooling assembly
FAN1 CPU cooling assembly fan with attached cable
PCI1 Extender card for Interface board
F4 Battery (see “Specifications” on page 47)
Front panel [see footnote] Soft power button with two attached cables (2 wires each):
SW LED SW LED wires are red and black
SW SW wires are red and yellow
J9 Front Panel
N OTE : Four wires left to right: red, black, red, yellow

J2 Ribbon cable to DIAG board at J1
JP1 CMOS 3-pin jumper area Jumper position (see page 69)
N OTE : “Front Panel” is silk-screened in two places on the motherboard. Refer only to the label that
appears at J9, on the edge of the board in very small text.
4. Specifically check all other power supply cable connections in the pan:
Location Component or cable

HDD Power supply with attached SATA power cable
5. After verifying connections, if one or more Fiery X3eTY components is still not
receiving power, check the print engine and its internal interface to the Fiery X3eTY
(for information, see the documentation that accompanies the print engine).
54
Symptoms and solutions

Refer to the following table for various problems and possible actions. To learn possible
causes and solutions for a specific error condition, find the symptom in the charts and
perform the appropriate suggested actions in the order listed in the numbered steps.
Verify functionality after each numbered step. Proceed to the next numbered step only if
the problem persists. For example, in the steps:
1. Check and reseat the print engine interface cable between the Fiery X3eTY and the print
engine.
2. Replace the print engine interface cable.
Perform step 1, and then verify functionality. If the problem is gone, do not perform
step 2.
T ABLE A Fiery X3eTY error conditions
Symptom Possible cause Suggested action
Startup
Fiery X3eTY starts up One of the following: 1. Check and reseat the interface cable between the Fiery X3eTY and the
and then shuts down • Faulty connection print engine.
between Fiery X3eTY 2. Replace the interface cable.
and print engine 3. Listen for the power supply fan and feel for air near where the power
• Faulty power supply supply is located.
• Faulty motherboard If you do not feel air from the power supply fan, you may need to replace
a faulty power supply.
• Faulty CPU
4. Clear the CMOS and power-up settings (see page 69).
• Faulty interface board
5. Replace the motherboard.
6. Replace the CPU.
7. Replace the interface board.
Fiery X3eTY starts up, One of the following: 1. Check and reseat the interface cable between the Fiery X3eTY and the
but the Fiery screens on • Faulty connection print engine.
the Control Panel are between Fiery X3eTY 2. Replace the interface cable.
unavailable for more and print engine
than 10 minutes 3. Reinstall system software.
• Corrupt system 4. Replace the interface board.
software
• Faulty interface board
55
T ABLE A Fiery X3eTY error conditions (Continued)
Fiery X3eTY starts up, One of the following: 1. Make sure that the Fiery X3eTY service switches are set to Normal mode
and stays on, but does • Service switches are (away from “ON”).
not reach Idle set to Service mode 2. Power off/on the print engine.
• System software 3. Reinstall system software.
is corrupt 4. Reseat the cables to the HDD.
• HDD is faulty 5. Replace the HDD cable.
• Missing or faulty 6. Replace the HDD.
DIMM(s), or faulty 7. Check the DIMM(s) and reseat them to remove any oxidation on the
DIMM connections connectors.
• Motherboard 8. If two DIMMs are installed, determine if a DIMM is at fault:
is faulty
Remove the DIMM currently installed in socket DIMM1 and reboot the
• CPU missing system. Reboot again with the other DIMM installed in DIMM2. If the
or faulty problem is solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the next step.
11. Replace the CPU.
User authentication • Faulty interface • Check connections of the interface board and replace associated cables or
feature of the print engine connections the interface board, if necessary.
does not work
56
System problems
Clock is slow; time listed One of the following: 1. Replace the battery on the motherboard, and then update the time in
on Configuration page is • Missing or dead Fiery X3eTY Setup.
earlier or later than the battery on the For information about Fiery X3eTY Setup, see Configuration and Setup
actual time motherboard on the User Documentation CD.
• Faulty motherboard 2. Clear the CMOS and power-up settings (see page 69).
System performs slowly One of the following: 1. Check that each DIMM is installed in the correct slot (see page 20).
or hangs periodically • Missing or faulty 2. Check for missing DIMMs and reseat the DIMMs to remove any oxidation
DIMM(s), DIMM on the connectors.
installed in wrong 3. If two DIMMs are installed, determine if a DIMM is at fault:
slot, or faulty DIMM
connections Remove the DIMM currently installed in socket DIMM1 and reboot the
system. Reboot again with the other DIMM installed in DIMM2. If the
• Faulty HDD problem is solved by one of the DIMMs, replace the other DIMM.
• Overheated or faulty If the problem persists for both DIMMs, proceed to the next step.
CPU
4. Reseat the cables to the HDD.
• Faulty motherboard 5. Replace the HDD cable.
6. Replace the HDD.
7. Make sure that the CPU on the motherboard is present and firmly seated
and that the fan cable is connected.
8. Replace the CPU.
Chassis fan is noisy, or Fan is faulty Replace the chassis fan.

is not producing air
57
System software installation
USB flash drive method: One of the following: 1. Make sure that the Fiery X3eTY service switches are set to Normal mode
Fiery X3eTY remains on • Service switches are (away from “ON”).
for 30 minutes (or longer) set to Service mode If the service switches are in Service mode (toward “ON”), power off the
after beginning
• Fiery X3eTY must Fiery X3eTY, set the switches to Normal mode, power on, and allow the
installation
be reset. installation to resume.
• Faulty USB flash 2. Power off the Fiery X3eTY, wait 10 seconds, and then power on again.
drive 3. Check the LED on the USB flash drive.
• Faulty HDD cable If the LED is not blinking (remains off or solid), the flash drive may
or HDD be improperly seated. Power off the Fiery X3eTY, reseat the flash drive,
power on, and then allow the installation to resume.
• Corrupted CMOS
and power up settings 4. Retry the installation using a different USB flash drive.
• Faulty motherboard 5. Reseat the cables to the HDD.

6. Replace the HDD cable.
• Faulty CPU
7. Replace the HDD.
10. Replace the CPU.
USB flash drive method: One of the following: 1. Power off the Fiery X3eTY, reseat the flash drive, power on, and then allow
During installation, the • Faulty or improperly the installation to resume.
LED on the flash drive seated USB flash 2. Retry the installation using a different USB flash drive.
remains off or solid drive
(not blinking) 3. Clear the CMOS and power-up settings (see page 69).
• Faulty motherboard 4. Replace the motherboard.
• Faulty HDD 5. Reseat the cables to the HDD.
6. Replace the HDD cable.
7. Replace the HDD.
58
System software installation (continued)
Network port method: One of the following: 1. Make sure that the Fiery X3eTY service switches are set to Service mode
Installation stalls for 5 • Service switches are (toward “ON”).
minutes (or longer) while set to Normal mode If the service switches are in Normal mode (away from “ON”), click
downloading “file 1 of 3”
• Wrong RJ-45 port Cancel on the installer screen. Power off the Fiery X3eTY, set the service
switches to Service mode, click Finish on the installer screen, and then
• Wrong or faulty retry the installation.
RJ-45 cable
2. Make sure that you are using the COPIER port not the LAN port.
• Faulty motherboard
3. Make sure that you are using a cross-over cable.
The COPIER cable is a cross-over type, and may be used for system
software installation. If the cable appears damaged, replace it.
Network port method: One of the following: 1. Reseat the cables to the HDD.
Installation stalls for 20 • Faulty HDD 2. Replace the HDD cable.
minutes (or longer) while
downloading “file 2 of 3” • Faulty motherboard 3. Replace the HDD.
59
Network
If you suspect a network problem, keep in mind the following:

• If the Fiery X3eTY does not appear in the list of printers on the network, there may be another device on the network with the
same Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer’s workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup on the User Documentation CD.
Unable to connect to the One of the following: 1. Make sure that the network cable is the correct type and connected to the
network; or neither LED • Wrong cable. Do not designated LAN port on the Fiery X3eTY connector panel.
on the 10/100/1000BaseT use a cross-over cable. 2. Check the cable connection to the network.
network connector is lit
• Wrong port. Do not 3. Replace the cable with a new or tested cable.
use the COPIER 4. Request that the network administrator check Network Setup.
port. The COPIER
5. Request that the network administrator check other devices on the
port is reserved for
network.
the print engine
interface and for If other devices are not functioning, there could be a problem with the
installing system network.
software from a PC. 6. If the rest of the network is functioning properly and the problem
persists, clear the CMOS and power-up settings (see page 69).
• Faulty network cable
or connection 7. If the rest of the network is functioning properly and the problem
persists, replace the motherboard.
• Faulty network
• Faulty Ethernet
interface on the
motherboard
60
Network (continued)
System starts up slowly One of the following: 1. If the problem persists, request that the network administrator change
(seems to hang) and the • Normal behavior the default in Fiery X3eTY Network Setup.
Configuration page
System is searching 2. If neither LED on the designated network port is lit on the Fiery X3eTY,
displays an error on the check the cable connection to the Fiery X3eTY and the network. Make sure
“IP Address” line under for a nonexistent
DHCP server. that the cable is the correct type.
“Network Setup”
DHCP is enabled by 3. If the network cable is the correct type and is properly connected to the
default on the Fiery X3eTY, connect a new network cable to the Fiery X3eTY.
Fiery X3eTY, but the 4. Request that the network administrator check other devices on the
customer’s network is network.
not using DHCP. If other devices are not functioning, there could be a problem with the
• If the customer’s network.
network is using 5. If the rest of the network is functioning properly and the problem
DHCP: persists, clear the CMOS and power-up settings (see page 69).
–Network cable 6. Replace the motherboard.
or connection
is faulty
–Network is faulty
–Ethernet interface
on the motherboard
is faulty
Scanning
Problems with scanning Loose, incorrect, or 1. Check and reseat the interface cable between the Fiery X3eTY and the
files or with the missing interface print engine.
Fiery X3eTY detecting connection between the
Make sure that the cable is the right type (cross-over RJ-45).
scanned files Fiery X3eTY and print
engine 2. Power off/on the print engine.
3. Replace the interface cable.
61
Printing
N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page
to make sure that the print engine itself does not need servicing or adjusting.
Test page fails to print Print engine is not 1. Make sure that the print engine is powered on and ready to print.
ready to print
2. Check the print engine control panel for indications or messages about
the print engine status.
There is a problem with 1. Make sure that the Fiery X3eTY power button LED is lit. If not, press and
the connection between hold the power button for a few seconds to turn on the Fiery X3eTY.
the Fiery X3eTY and
2. Power off/on the print engine.
the print engine
3. Make sure that the Network Scanning option is available from the print
engine control panel.
4. Check again that the print engine interface cable is present and properly
connected to the Fiery X3eTY and the print engine.
5. Check again that the print engine interface board is present and properly
connected to the motherboard.
7. Replace the print engine interface board.
8. If the problem persists, you may need to service the print engine.
Corrupted system Reinstall system software.

software
Faulty HDD Replace the HDD.

If replacing the HDD does not correct the problem, make sure you install
the old HDD back in the Fiery X3eTY.
62
Printing (continued)
Fiery X3eTY appears on PostScript error Make sure that Print to PostScript Error in Setup is set to Yes. Check for
the list of printers on the error messages on the Fiery X3eTY output.
customer’s workstation,
but certain jobs do
not print Application problem 1. Print a job from a different application to determine if the problem is
associated with a particular application.
2. Make sure that the connection between the Fiery X3eTY and the
workstation is working by downloading a test page from the workstation
or printing a simple file, such as a text file.
3. Resend the problem file.
Configuration page is • Missing, incorrect, 1. Check the DIMM(s) and reseat them to remove any oxidation on the
completely or mostly or faulty DIMM(s) connectors.
blank
• Corrupted system 2. Reinstall system software.
software 3. If two DIMMs are installed, determine if a DIMM is at fault:
system.Reboot again with the other DIMM installed in DIMM2. If the
problem is solved by one of the DIMMs, replace the other DIMM.
A print job stalls or stops PostScript or application 1. Cancel the Fiery X3eTY print job.
after one or a few pages error
2. If this fails to clear the problem, power off/on the print engine.
Missing, incorrect, or 1. Power off the Fiery X3eTY; check for missing DIMMs and reseat the DIMMs
faulty DIMMs or faulty to remove any oxidation on the connectors.
DIMM connections
2. Verify memory amount on the Configuration page.
3. If two DIMMs are installed, determine if a DIMM is at fault:
system. Reboot again with the other DIMM installed in DIMM2. If the
problem is solved by one of the DIMMs, replace the other DIMM.
63
Color quality is Problem with the Test the print engine and service, if necessary (see the service
not consistent print engine documentation that accompanies the print engine).
File or application 1. Print a different color Test Page from another application.
problem
2. If the quality of the Test Page is good, there may be a file or application
problem.
Out of calibration or 1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
calibration information/ and then click Restore Device in the Calibrator window.
curves on the active Restore Device restores the Fiery X3eTY calibration information to
partition are corrupted factory defaults.
If restoring default calibration does not solve the problem, you may need
to service the print engine.
2. If restoring default calibration fixes the color quality, the custom
calibration may have been the cause of the problem. Request that the site
administrator recalibrate the Fiery X3eTY. For details, see Color Printing
3. If the problem persists after recalibration, the calibration information on
the HDD may be corrupt. Reinstall system software.
4. If the problem persists, the HDD may be corrupt. Verify that all HDD
cabling is correct.
5. If HDD cabling is correct, you may need to replace the HDD.
64
Print quality is poor Missing or outdated Make sure that the appropriate printer description file is installed.
printer
description file For information about printer files, see Printing from Windows or Printing
from Mac OS on the User Documentation CD.
Application cannot find

the appropriate printer
description file
Problem with the print Test the print engine and service, if necessary (see print engine service
engine documentation).
Out of calibration or 1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
calibration information/ and then click Restore Device in the Calibrator window.
curves on the active Restore Device restores the Fiery X3eTY calibration information to
partition are corrupted factory defaults.
If restoring default calibration does not solve the problem, you may need
to service the print engine.
2. If restoring default calibration fixes the color quality, the custom
calibration may have been the cause of the problem. Request that the site
administrator recalibrate the Fiery X3eTY. For details, see Color Printing
3. If the problem persists after recalibration, the calibration information on
the HDD may be corrupt. Reinstall system software.
4. If the problem persists, the HDD may be corrupt. Verify that all HDD
cabling is correct.
5. If HDD cabling is correct, you may need to replace the HDD.
65
Pages come out blank, or Loose cable connection 1. Check again the print engine interface cable and connection at the
tinted with green or some between the Fiery X3eTY Fiery X3eTY and the print engine.
other color and the print engine
2. Power off/on the print engine.
Problem with the print Test the print engine and service, if necessary (see the service
engine documentation that accompanies the print engine).
If the user can print the Configuration page from the print engine control panel but cannot print a job from a computer on the
network, request that the network administrator do the following:
• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activate the network and use it to communicate with other printers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address)
match the settings used in the network.
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
66
Checking the network

Printing problems may arise if the network hardware or software is not set up properly or
does not match network settings on the Fiery X3eTY. Problems may also arise when
printing from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a
Fiery X3eTY malfunction. The customer’s site administrator can eliminate many
printing problems without requiring you to make a service call. The site administrator
deals with:
• Error conditions on the print engine

• Network connection problems that result in the print engine not appearing in list of
printers on the customer’s computers
N OTE : If the print engine does not appear in the list of printers on the network, there may
be another device on the network with the same IP address.
• Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
description files
Printing to the Fiery X3eTY

If the customer can print the Fiery X3eTY Test Page but cannot print a job from a
computer on the network, you may have to make a service call. However, first Make sure
that the site administrator has done the following:
• Checked all components of the network, including cables, connectors, terminators,

network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the Fiery X3eTY connector panel to make sure that
the appropriate network connection is in place. Print quality problems are difficult to
trace. Before you try to troubleshoot print quality problems, print a Test Page to make
sure that the print engine does not need servicing or adjusting. Also, Make sure that the
correct paper is being used in the print engine.
N OTE : EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.
67
If the printer does not print

The following table lists possible causes and solutions when the printer does not print.
T ABLE B Causes and solutions when printer does not print
Possible Cause Solution
Is the power on? • Press and hold the power button on the Fiery X3eTY to turn it on and/or when the
Fiery X3eTY is ready, power on the print engine.
Is the print engine interface • Make sure that the print engine interface connectors are properly connected to the
connector properly connected? print engine and the Fiery X3eTY.
Is the specified paper loaded? • Load the specified paper in any of the input trays.
Can you print a Test Page from • If you cannot, the print engine may be out of order. You may need to service the
the printer driver? print engine.
Enclosed fan not present or not • Verify that the enclosed fans are present, oriented correctly, and functioning (see page 28).
functioning.
Other printing problems

The following table lists other printing problems and what to do about them.
T ABLE C Other printing problems
Problem Action
An image is printed on the • Reload the paper in the paper tray upside down.
reverse side of the paper.
Multiple pages are fed through • Remove all the pages from the paper tray and fan them gently before reloading.
the print engine at once.
Paper misfeeds occur frequently. • Check the paper size settings. Use the recommended paper. Avoid using curled, folded,
wrinkled, perforated, or glossy paper.
It takes too long to complete the • The data is so large or complex that it takes additional time to process. If the Data
print job. indicator is blinking, data is being processed. Wait until it is finished.
68
Clearing the CMOS and power-up settings

Use the following procedure to clear the CMOS and power-up settings for the
Fiery X3eTY, as a final troubleshooting step before you decide to replace the
motherboard.
TO CLEAR THE CMOS AND POWER - UP SETTINGS
1. Make sure that the Fiery X3eTY is powered off, and then remove the power cable from
the system.
2. Access and open the Fiery X3eTY (see page 9).
3. Remove the battery from the motherboard (see page 22).

Set aside the battery so that you can replace it later.
4. Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard.
JP1 is located between motherboard connectors PCI2 and PRI-IDE.
5. Remove the jumper from the default position on JP1, and install it in reset position.
PCI2 PCI2
JP1 JP1
(default position) (reset position)
PRI-IDE PRI-IDE
6. Wait one full minute.
7. Remove the jumper from the reset position on JP1, and install it back in default
position.
8. Reinstall the battery.
9. Reassemble the Fiery X3eTY (see page 34).
10. Power on the Fiery X3eTY, and configure the date and time in Setup.
For more information about Setup, see Configuration and Setup on the
User Documentation CD.
69
Index
Numerics F
10/100/1000BaseT 37 fan
CPU 23
A enclosed 28, 34
AC power switch 6
airflow direction 34 H
hard disk drive
B proper handling 31
battery 22, 47, 57 removal 33
BIOS, motherboard 21 system software 31
heatsink, CPU 23
C
cables I
checking 52 interface board 18
CPU fan 24, 26 IP address 2
HDD 33
CD, System Software 39 L
checking LAN (local area network) 2
cables 52
network connections 67 N
clock 57 networks
CMOS 53, 54, 69 connecting to 37, 67
Configuration page 35 supported 47
connecting to the network 37, 67
cooling assembly, CPU 23 O
COPIER port 40 on-board
CPU 23 to 26 battery 22
cooling assembly 23 DIMMs 5, 20
fan cable 24, 26
removing 24
P
power button, soft 6, 12, 14, 16, 29, 53
replacing 25
power supply 30
cross-over cable 40
power switch, AC 6
precautions 2, 14, 17
D
damage, reporting 2 printing
diagnostics problems 67
network 60, 61 Test Page 35
printing 62, 63, 64, 65, 66
DIMMs
S
safety approvals 48
configurations 20
Soft power button 6, 12, 14, 16, 29, 53
removal and replacement 20
system performance 57
system software, installing 39
E
EMI approvals 48
errors 60, 61, 62, 63, 64, 65, 66
T
Test Page 35
ESD (electrostatic discharge) safety
precautions 2, 14, 17
U
exploded view 5 U15 13, 21
I-1

Fiery X3eTY 50 - 45C-KM: Service Guide

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Fiery X3eTY 50 - 45C-KM: Service Guide

Uploaded by

Copyright:

Available Formats

Fiery® X3eTY 50_45C-KM

EFI Part Number: 45062331

F IGURE A Printing system

1. Report any shipping damage.

2. Never alter an existing network without permission.

3. Never assign an IP address in Network Setup.

Power Supply Cord Notice

Lithium Battery Notice

Short Circuit Protection

F IGURE B Fiery X3eTY exploded view

Soft power button

Connector panel and DIAG board interface

USB port Type A (3)

Interface connector Service switches

F IGURE C External hardware interface

Shut down and access of the Fiery X3eTY for service

TO SHUT DOWN THE F IERY X3 E TY

1. Press the Utility/Counter key on the print engine.

2. Touch Controller Details.

Shut Down Choose this selection

F IGURE D Menu options (2 of 3 screens)

5. At the next menu, choose Shut Down System.

A CCESSING THE F IERY X3 E TY

Print engine (right side)

F IGURE E Fiery X3eTY installed in the print engine

TO OPEN THE F IERY X3 E TY

3. Disconnect the power cable from the Fiery X3eTY.

Bottom screw locations (2)

F IGURE F Accessing the Fiery X3eTY

8. Disconnect the SATA power cable from the HDD.

9. Disconnect the SATA data cable from the HDD.

10. Remove the lid (with the HDD attached).

HDD power cable

HDD data cable

F IGURE G Lifting the lid off the Fiery X3eTY pan

The Fiery X3eTY is now ready for inspection and service.

described are not used.

2. HDD, cable to SATA1

F IGURE H Cable diagram

TO CHECK INTERNAL CONNECTIONS

3. Specifically check motherboard cable and component connections:

Motherboard silk-screened label Component or cable

Location Component or cable

Removing and replacing the motherboard

TO REMOVE THE F IERY X3 E TY MOTHERBOARD

3. Remove the interface board according to the procedure on page 18.

7. Slide the motherboard away from the connector panel cutouts.

TO REPLACE THE MOTHERBOARD IN THE PAN

1. If you are installing a new motherboard:

• Wait one full minute.

• Soft power button cables (two) at connector labeled “Front Panel”

• DIAG board ribbon cable at J2

6. Install the interface board (see page 19).

9. Print a Configuration page to verify system settings and features.

Removing and replacing components

Interface board connected

Screws to pan (2)

Extender card in PCI1

F IGURE I Interface board connections

Use the following procedures to remove or replace the interface board.

TO REMOVE THE INTERFACE BOARD

TO REPLACE THE INTERFACE BOARD

3. Reassemble the unit and verify functionality (see page 34).