Yolna Francois

Miami Fl.| (754) 971-2161 | YolnaA1@gmail.com

Objective
Driven individual seeking full time employment as an administrative specialist, information technology
assistant, front desk specialist or medical office technologist in which my excellent clerical skills will
contribute. Scheduling is very flexible. Available to start immediately.

Education
| 2020-2021 | SHERIDAN TECHNICAL COLLEGE
 Certified Medical Administrative Assistant (CMAA) certification
 Associate of Applied Science (A.A.S) Degree
 | 2019 | NURSING UNLIMITED
 Certified Nurse Assistant (CNA) [Exp. Date 05/2022]
 Home Health Aid (HHA) / Patient Care Tech (PCT)
 BLS, CPR and AED of the American Heart Associates
| 2013-2016 | MIAMI NORTHWESTERN SENIOR HIGH
 Diploma
 Medical Magnet Highschool graduate. GPA 3.7

Skills & Abilities

COMPUTER LITERACY
 Proficient with Microsoft and Excel
 Insurance and Billing
 Diagnosis and Procedure Coding
ORGANIZATIONAL
 Multitasking
 Handling pressure
 Punctual
LEADERSHIP
 Great communication skills
 I’m very proactive. I am known to be determined in seeking to improve before issues arrive.
 I’m people friendly. I ensure I complete all tasks accurately and in a timely manner.
 I take constructive criticism well.
Experience
CUSTOMER SERVICE/SECURITY | LAUDERDALE MARINE CENTER | FULL TIME (2017 -
PRESENT)
 3+ years of customer service
 Responded to emergency calls such as fire, alarms, fuel spills, & hazardous materials
 Developed rapport with customers
CERTIFIED NURSE ASSISTANT | CATHOLIC HEALTH SERVICES | PART TIME – (2019)
 Was under the care of up 15 patients
 Monitored vital signs and glucose
 Compiling medical records and charts