| Center of Excellence & Adoption Strategies

Center of Excellence &

Adoption Strategies
Things to Consider….
| Center of Excellence & Adoption Strategies

Mark
DeArmon
Solution Delivery Manager| OutSystems

@ mark.dearmon@outsystems.com.com
in /markdearmon
| Center of Excellence & Adoption Strategies

What I Want In 2 Bullets

| Center of Excellence & Adoption Strategies

Intended Outcomes:

● I Keep Your Attention for 35 minutes (You Aren’t Bored)

● You Discover What May Be (Organizationally) Different in
Adopting OutSystems -- regardless of organization size
| Center of Excellence & Adoption Strategies

Session Agenda
| Center of Excellence & Adoption Strategies

Agenda:

● Set the Baseline…

● Technology Adoption in General
● Adoption at OutSystems or “What Have We Seen”?
● Takeaways...
| Center of Excellence & Adoption Strategies

Setting the Baseline...

| Center of Excellence & Adoption Strategies

Everybody In This Room Represents a Unique

Organization

People, Process, Technology & Culture

| Center of Excellence & Adoption Strategies

Everybody In This Room Represents a Unique

Organization

People, Process, Technology & Culture

| Center of Excellence & Adoption Strategies

Business & IT history,

in one pane
| Center of Excellence & Adoption Strategies

Good employees cover up bad

processes (and applications)
| Center of Excellence & Adoption Strategies

What Is The Impact When:

● You Can Own the Entire App Look & Feel Experience
● An App Can Be Built in Weeks
● Or A feature Can Be Built in ~2 days
● Immediately Validate it with the Business on how the feature
works / looks
● Promote the feature to targeted users quickly
| Center of Excellence & Adoption Strategies

Adoption Is A Unique Journey

For Every Customer

| Center of Excellence & Adoption Strategies

Increased Application Delivery Speed Will “Pull”

the Rest of your Organization
| Center of Excellence & Adoption Strategies

Successful Adoption of the Platform will require

some Organizational Adjustment
| Center of Excellence & Adoption Strategies

Technology Adoption
In General
| Center of Excellence & Adoption Strategies

No Sustainable
Capability Capability

Successful adoption of new technology

requires focus and the ability to adapt
• No Processes • Continuous Delivery
• No Projects • Self-Sufficiency
• No Skills • Operational
Maturity
Adoption Effort

Momentum &
Change Management

Time
| Center of Excellence & Adoption Strategies

Partners?
| Center of Excellence & Adoption Strategies

Example Org Structure

CEO

COO CIO CMO CFO CPO

Retail Markets Wealth Treasury Operations R&D Outbound Finance HR

Online Private Government

FX Infrastructure Inbound Revenues Recruiting
Banking Client Services

Mobile Data & Treasury

Retirement Security Internal Payroll Benefits
Banking Analysis Bonds

Retirement Currency Holdings Municipal Hardware Operations

Branch Exchanges Pensions Networking

Tooling Build
| Center of Excellence & Adoption Strategies

1st Application
CEO

COO CIO CMO CFO CPO

Retail Markets Wealth Treasury Operations R&D Outbound Finance HR

Online Private Government

FX Infrastructure Inbound Revenues Recruiting
Banking Client Services

Mobile Data & Treasury

Retirement Security Internal Payroll Benefits
Banking Analysis Bonds

Retirement Currency Holdings Municipal Hardware Operations

Branch Exchanges Pensions Networking

Tooling Build
| Center of Excellence & Adoption Strategies

Online
Banking

LOB
Sponsor

Dev Team Business Partners

Program Group
PMO
Manager Sponsor

Product Business
UX/UI Testing Architects Methodology Operations Tech Leads
Owner Stakeholders

Business
DevOps Developers
Analysts

Business
Security Contractors
Testers
| Center of Excellence & Adoption Strategies

Adoption at OutSystems
“What We Have Seen”
| Center of Excellence & Adoption Strategies

Adoption: Continually Improving Time-to-

Value from Ideation to ROI Measurement
| Center of Excellence & Adoption Strategies

…Adoption does not happen

on its own!

We have seen that the best results

come when there is a Adoption
Strategy and Adoption Plan.
| Center of Excellence & Adoption Strategies

Adoption Sustainability

Breakeven
| Center of Excellence & Adoption Strategies

Adoption Models
Top Down

Enterprise Adoption /
Portfolio Based

Strong Sponsorship Slower Growth

Required

Strong Champion
Fastest/ Required
Highest
ROI
Application /
Project Based

Bottom Up
 | Center of Excellence & Adoption Strategies

Adoption Model: Bottom Up

Level of Effort

Awareness Selling Cycle Start Scale Sustain

Gradual progress toward maturity and sustainability

| Center of Excellence & Adoption Strategies

Adoption Model: Top Down

Accelerated collaboration,
delivery and learnings
Level of Effort

Awareness Selling Cycle Start Scale Sustain

| Center of Excellence & Adoption Strategies

Top Down Adoption

Subject Matter Experts &

Key Stakeholders:
UX/UI Ops Dev/Ops Arch, Method. Testing PMO Dev
| Center of Excellence & Adoption Strategies

Communications of Early Success (Internal Marketing)

Is The Most Significant Catalyst in OutSystems Adoption

| Center of Excellence & Adoption Strategies

Having A Center of Excellence (CoE) Will Drive

Organizational Adoption
| Center of Excellence & Adoption Strategies

Prepare Start Scale Sustain

Adoption Track
Strategy Plan Manage Self Sufficient

Organizational Track

(CoE) Operations

Project Track
Go Live!
Wave 1: Pilot Wave 2: Expand Wave 3: Standardize Continuous Delivery

The model reflects the execution of three parallel tracks, designed to create a sustainable and self
sufficient OutSystems capability while realizing the full value and potential of the platform.
| Center of Excellence & Adoption Strategies

Center of
Excellence (CoE)

Intake: initiatives LOB 1 LOB 2 LOB N LOB N LOB N LOB N LOB N

aligned between
PMO and LOBs Demand Generation
Demand
UX/UI
Demand Management: Ideation,
Preparation and Prioritization
Initiatives
funneled to the Internal
OutSystems Support
Delivery teams
Governance

Reusability

Comms
Product / Teams
execute from
CoE Best
Practices Enablement
Customer Partner Methodology
 | Center of Excellence & Adoption Strategies

OutSystems Center of Excellence

● Body of Knowledge

Delivery Governance
● Governance

OutSystems Build Capability

● Body of Resources
| Center of Excellence & Adoption Strategies

OutSystems Center of Excellence

● Defines processes, standards, plans, and practices for the
OutSystems capability
● Provides governance, execution, quality assurance, and oversight
● Provides enablement, support, and management of infrastructure

Delivery Governance
● Best practices, QA, and
validation built into delivery
methodology

OutSystems Build Capability

● Optimized and enabled build teams around OutSystems capability
● Horizontal scalability as demand increases
● Expand / Contract through use of partners, following Best Practices and
Governance Model
| Center of Excellence & Adoption Strategies

Center Of Excellence CoE Lead / Adoption Champion

(Adoption Program Manager)

Reusability Comms / CoE Enablement Internal Continuous

Success Governance Support Improvement

Communities of Practice

Architecture Demand Usability / UX Methodology Testing Ops DevOps Security Infrastructure

(Multi-form)

= Practice representative,
Delivery Governance Demand
UX / UI Architecture
partial role
Readiness
(Embedded Methodology Execution) = Org role
| Center of Excellence & Adoption Strategies

Build Capability PMO (Project Program Manager)

Business
BA - Dev Ratio:
1:3 Ramping
1:1 Mature LOBs / BAs / POs

IT Tech Leads (TL)

Dev-Lead Ratio:
TL TL TL
3:1 Ramping
5:1 Mature

Developers
| Center of Excellence & Adoption Strategies

Takeaways...
| Center of Excellence & Adoption Strategies

Successful Adoption of OutSystems and the

Resulting Delivery Speed is Not Difficult.

It Is Just Different.
| Center of Excellence & Adoption Strategies

Adoption Steps….

● Define your “Vision” and Disseminate ● Execute the Plan and Learn
■ (Adoption Strategy) ■ (Program Management)

● Identify an Adoption Team and ● Enable all Stakeholders

Empower ■ (Communities of Practice)

■ (Adoption Team) ● Build for Sustainability

● Have a Plan ■ (Center of Excellence)

■ (Adoption Planning)
| Center of Excellence & Adoption Strategies

Thank You!
@ markdearmon@outsystems.co in /markdearmon
m