KT Monitoring - Ticket resolution capability

Project Name SOLVAY Transition Comment: Fields showing in red are mandatory.

TKID (Please leave ID blank KE Receiver Phase (Shadowing / Reverse Ticket/Request

Transition Unit KE Receiver Name Priority Severity
if inserting new record.) Location Shadowing) Reference No

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
 KT Monitoring - Ticket resolution capability

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
 KT Monitoring - Ticket resolution capability

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
 KT Monitoring - Ticket resolution capability

Ticket Raised on Ticket Resolution Date

Level of Assistance required by
Date and Time and Time Resolution Time Within SLA
Brief Description SME Name Resolution Ticket Status KE recepient
(MM/DD/YYYY (MM/DD/YYYY HH:MM (In Hrs) Timeframe
(To be filled by SME)
HH:MM AM/PM) AM/PM)

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
 KT Monitoring - Ticket resolution capability

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
 KT Monitoring - Ticket resolution capability

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
 KT Monitoring - Ticket resolution capability

Remarks

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
 KT Monitoring - Ticket resolution capability

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
 KT Monitoring - Ticket resolution capability

1.0
Printed copies are current on date of printing only - 10/14/2020. Always refer to the electronic version for the current release.
Transition Unit KT Receiver Name Priority Severity SME Name

Application Pack Alain Bal p1 s1 Benoit Garnier

Storage & Backu Gangadhara Rachuri p2 s2 David Vieira
Wintel VMWare Gilles Sestier p3 s3 Di Montagard
Master Managem Lakshminarasimha Murthy p4 s4 Emilien Bouley
Integration & De Mayur Dige p5 s5 Emmanuel Campredon
Application Disco Nitesh Sawant Fatah Khalfa
Nitesh Sawant Francis Degardin
Richa Sethi Massimo Bonzi
Venukumar Bingi Patrick Dhumieres
Thibault De Chartre
 Ticket Within SLA
Phase Level of Assistance required by KT recepient
Status Timeframe

Shadowing New 1-No Assistance Yes

Reverse Shadowing Complete 2-Minimal Assistance No
N/A 3-Moderate Assistance N/A
On Hold 4-Complete Assistance
Open N/A