CPI

Why is a "Done Right Job" important?

Halliburton receives its revenue

The customer is satisfied with our performance

There are no injuries

All of the above

That is the correct answer.

A chart listing job failure causes grouped by frequency is known as a _______.

Pareto Chart

Gantt Chart

CPI Chart

Failure Chart

That is the correct answer.

If "Equipment Failure" is the description of a CPI, what step should be taken next?

Investigate the problem and determine the cause before proceeding

Give money back to the customer

Train the operator

Re-design the equipment to work correctly

That is the correct answer.

CPI is the acronym for which Halliburton process?

Continuous Process Improvement

Correction, Prevention, Improvement

Consumer Price Index

Correct Performance Indicator

That is the correct answer.

Which of the following is NOT a component of the Done Right Index?

HSE Incident

Operating Time
 Nonproductive Time

Cost of Poor Quality

That is the correct answer.

An EJCS should not be entered into the database unless_________.

the customer provided the input

there is a negative comment

the customer gave us ratings above 3

there is no CPI for the job

That is the correct answer.

The End of Job Customer Survey (EJCS) is a measure of customer satisfaction of each
job.

True

False

That is the correct answer.

What is Data Mining?

Preparing ad hoc reports to allow executives to view the data

Entering performance data on each job

Looking for seismic data while drilling a well

Looking for hidden correlations in a data set

Sorry. That is not the correct answer.

Why does Halliburton collect performance data?

Report the Done Right Index to management

Understand the customer's perception of our performance

Analyze the data to improve performance

All the above

That is the correct answer.

On an End of Job Customer Survey (EJCS), a "Met Expectations" rating corresponds to

which rating?
 1

None of the above

That is not the correct answer.

External Cost of Poor Quality is a measure of what action?

Money returned to the customer due to performance issues

Equipment Repair Costs

Cost of Rework on the job

Inefficiency costs

That is the correct answer.

A Key Performance Indicator (KPI) is chosen by the PSL and is unique to that PSL.

True

False

That is the correct answer.

An EJCS should not be entered into the database unless_________.

the customer provided the input

the customer gave us ratings above 3

there is a negative comment

there is no CPI for the job

Sorry. That is not the correct answer.

If "Equipment Failure" is the description of a CPI, what step should be taken next?

Investigate the problem and determine the cause before proceeding

Re-design the equipment to work correctly

Give money back to the customer

Train the operator

That is the correct answer.

What is Data Mining?

 Preparing ad hoc reports to allow executives to view the data

Looking for seismic data while drilling a well

Looking for hidden correlations in a data set

Entering performance data on each job

That is the correct answer.